Lead AI Experience Engineer (Remote, United Kingdom)
- Location
- United Kingdom
business processes, service policies, and customer journeys into agent behaviors, decision logic, conversational patterns, and autonomous workflows. Establish reusable patterns and standards for prompts, NLU, context management, guardrails, retrieval, tool use, evaluation, documentation, and human handoff. Conduct design and quality reviews, identify risks, and guide AI Engineers in delivering reliable … solutions. Deep understanding of LLMs, prompt engineering, agent behavior, reasoning patterns, context management, memory, tool calling, and workflow orchestration. Strong expertise in NLU, intent and entity modeling, semantic understanding, dialogue management, clarification strategies, and conversational design. Experience translating business rules and operational workflows into AI decision logic ...