1 to 25 of 163 Permanent Performance Improvement Jobs in the UK

in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Manager, Performance Improvement - Digital Finance (Enterprise Intelligence) - UK Are you passionate about enterprise performance management and Finance transformation enabled by technology? The opportunity Digital Finance Performance Improvement … will work in multi-disciplinary teams for some of the biggest and most recognised corporate brands in the world, applying the latest technologies andanalyticalmethods, to help drive their business performance and digital finance transformation agendas that make a real difference to our working world. A growth area for us is Enterprise Intelligence (FP&A) and how technology enables control … automation, efficiency and value growth - enabling strategic budgeting, planning, and forecasting, integrated business planning, consolidation, performance management and KPIs, data management, business partnering, advanced analytics, cost reduction and value growth initiatives. Your key responsibilities You will build strong relationships within client organisations, working with them to understand their most critical business problems and priorities, consulting with your EY peers More ❯

working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Supplier Performance Manager Location: Belfast with some travel (1 visit per month) Would you like to work for a world-renowned company that research, develop and supply technology and services that … Air Systems manufacturing division, who provide parts and materials for all products for Missile programmes on the Belfast Site for space and defence, are looking to recruit a Supplier Performance Manager. Our supply chain is a fundamental aspect of our business and has a significant influence on products, delivery performance and competitiveness; therefore we are constantly looking to … improve its level of performance and conformance across our business portfolio. The Supplier Performance Manager will work with our key suppliers to help improve their quality systems, production processes and capabilities. In this role, you will manage supplier quality & delivery performance through the utilisation of continuous improvement techniques, performance reviews, Supplier Performance Tool, Risk More ❯

and take your career wherever you want it to go. Join EY and help to build a better working world. Are you passionate about digital innovation, advanced analytics, enterprise performance management and developing creative solutions within Digital Finance? The opportunity Digital Finance Performance Improvement works with clients to address mission critical issues for the Chief Financial Officer … in multi-disciplinary teams for some of the biggest and most recognised corporate brands in the world, applying the latest technologies and analytical methods to help drive their business performance and digital finance transformation agendas that make a real difference to our working world. A growth area for us is Enterprise Intelligence - enabling strategic reporting, budgeting, planning, and forecasting … adapt to digital ways of working and the associated cultural and mindset shift Define the value drivers/steering models, KPI's and information models that underpin an integrated performance management framework that drives growth, margin improvement and/or shareholder value Reporting simplification/transformation Establish integrated performance management including transformation of the budgeting, planning, and More ❯

experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. Own and optimise our Customer Experience (CE) technology stack and tools, ensuring system accuracy and … a month-over-month improvement in customer experience scores. Build and maintain strategic partnerships with service providers, assuring delivery against agreed outcomes and contracted deliverables, and holding them accountable for performance, quality, and efficiency. Lead the development and implementation of the customer service strategy, including the customer contact strategy, channel offering, and ongoing development. Drive initiatives across the … Team Management & Operational Excellence: Manage the Knowledge Team, ensuring robust and up-to-date resources for both internal teams and customer self-serve options. Oversee the Quality Assurance and Performance Team, establishing rigorous quality standards, monitoring performance against contracted outcomes and KPIs, and driving continuous improvement. Lead the Implementation and Delivery Teams, ensuring the seamless embedding of new More ❯

experience strategy for the company, aligning it with company-wide objectives and market demands. ? Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. ? Own and optimise our Customer Experience (CE) technology stack and tools, ensuring system accuracy and … a month-over-month improvement in customer experience scores. ? Build and maintain strategic partnerships with service providers, assuring delivery against agreed outcomes and contracted deliverables, and holding them accountable for performance, quality, and efficiency. ? Lead the development and implementation of the customer service strategy, including the customer contact strategy, channel offering, and ongoing development. ? Drive initiatives across the … Team Management & Operational Excellence: ? Manage the Knowledge Team, ensuring robust and up-to-date resources for both internal teams and customer self-serve options. ? Oversee the Quality Assurance and Performance Team, establishing rigorous quality standards, monitoring performance against contracted outcomes and KPIs, and driving continuous improvement. ? Lead the Implementation and Delivery Teams, ensuring the seamless embedding of new More ❯

journey experience for rail passengers across the region? If so, this may be the perfect role for you. West Midlands Rail Executive (WMRE) are looking for a Rail Network Performance Manager to elevate their understanding of how reliably local and regional train services are being delivered to customers, harnessing operational data to drive positive change. Through close collaboration with … train operators and Network Rail, you will use data from various sources to vigilantly monitor the performance of the West Midlands rail network, collating, analysing and reporting on a diverse range of quantitative and qualitative operational and customer data sets. WMRE is the devolved body with responsibility for working with the rail industry and local authority partners to deliver … to local people through democratically accountable bodies like WMRE and WMCA. This is a vital role for WMRE as you will be at the heart of helping drive continuous improvement by equipping the organisation with the facts and figures required to enhance the customer experience. Not only will you be analysing complex information and presenting it in a way More ❯

Senior Process Improvement Engineer, AGI-DS Ops Job ID: Evi Technologies Limited Artificial Intelligence (AI) is one of the most transformational technologies of our times, capable of tackling some of humanity's most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of Large Language Models (LLMs) across all our businesses. Come build the … future of Human-In-The-Loop data generation with us. We are seeking an experienced Senior Process Improvement Engineer to launch our Artificial General Intelligence - Data Services Operations (AGI DS Ops) Process Improvement Team. Key job responsibilities Amazon is seeking a Senior Process Improvement Engineer to lead the launch of our new Amazon AGI-DS Operations Process … Improvement Team. In this founding leadership role, you will be responsible for building and scaling a team that will relentlessly drive continuous improvement initiatives across our World-Wide network while preserving best-in-class quality for the products (data) we deliver to our customers. The role can be based out of any AGI-DS site in EU/ More ❯

analytical reports whilst providing support to other departments. The Business Analyst would have responsibility for tasks such as: Responsible for the provision of analytical reports to management meetings Preparing Performance Improvement/Training Committee meeting reports to identify learning. Contributing to the Quarterly Performance Improvement Health Report. Responsible for supporting the monthly KPI Metric updating process … complied with. Supporting the annual KPI setting and Business Planning rounds. Liaising with the Business Planning peer group to share best practice and to continually improve local and fleet performance Providing analyst support to other Departments. Preparing analytical reports from Coaching Database/Task Observation Database. Updating Accountability metrics. Collating and trending Key statistics Maintaining and communicating local Business More ❯

Job description At McLaren Racing, we believe only by chasing performance in everything we do can we give ourselves the best chance of success. Performance on track and in the factory. Performance for our people, our business and our partners. It's about more than winning. It's about hitting the highest standards, and then raising the … complex datasets is a routine part of daily operations. We are searching for an inquisitive, self-starting individual to help maintain, develop, and progress the capabilities of the Aero Performance team through the continuous improvement of data science and visualisation tools and techniques used within the group. Aero Performance is a multi-functional team at the core … of our performance-led organisation. Our mission is to transparently and confidently provide the most accurate and clear information, in a timely manner, to lead decision-making for development, performance, and operational teams. We aim to maximise championship points from each event and future projects by integrating data analysis collection, mining, and visualisation, with aerodynamic interpretation and all More ❯

Recruitment Summit: The selected candidate must be available to attend the Recruitment Summit in London on the 8th and 9th of May (exact venue to be confirmed). The Performance Manager will play a key role in optimising operational and financial performance across the company's DRC operations. The successful candidate will be responsible for tracking, analysing, and … improving business processes, ensuring efficiency, compliance, and alignment with the company's strategic objectives. The role requires a proactive, data-driven, and analytical approach to drive performance improvement across various business functions. Key Responsibilities : Performance Monitoring & Analysis - Track and evaluate business metrics to identify improvement opportunities. KPI & Framework Development - Establish performance management frameworks, KPIs, and … reporting mechanisms. Cross-Functional Collaboration - Work with finance, operations, and commercial teams to support data-driven decisions. Process Optimization - Conduct performance reviews and recommend operational efficiency improvements. Strategic Planning Support - Provide insights based on performance data and industry trends. Compliance & Risk Management - Ensure adherence to corporate policies and regulatory requirements. Business Growth & Sustainability - Identify risks and opportunities for More ❯

Posted Monday 2 June 2025 at 00:00 Expires Sunday 15 June 2025 at 23:59 Thalia Waste Management is recruiting for a Data Analyst to support performance reporting and continuous improvement across our Isle of Wight operations. This role is responsible for collecting, validating, analysing, and presenting data to support the delivery of contract objectives and compliance … Recovery Park, Forest road, PO303 5YS Key Responsibilities: Support the collection, validation, and presentation of operational data using spreadsheets, databases, and reporting systems. Ensure the accuracy and quality of performance data to meet internal and external reporting requirements. Analyse performance trends and identify areas for improvement, providing reports to managers and other stakeholders. Support statutory and contractual … reporting, including key performance indicators (KPIs) and service compliance. Work with operational and compliance teams to support performance improvement activity. Assist in the preparation of internal reports and dashboards, ensuring data is clearly presented and accessible. Essential Skills and Experience: Strong IT skills, particularly Microsoft Excel (including data handling and presentation). Good analytical and problem-solving More ❯

Member Performance Analyst Croydon with Hybrid Working £40,000 to £46,000 per annum plus Civil Service Pension Were the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, were ready to help. We do this by paying our members, by charging a levy and by … Our work has a real impact on peoples lives, so we strive to do it well, with integrity and their future in mind. We are looking for a Member Performance Analyst to join our Performance Improvement team and be responsible for providing analysis against the performance frameworks (KPI), goals, user needs and benefits) and supporting changes More ❯

Member Performance Analyst Croydon with Hybrid Working £40,000 to £46,000 per annum plus Civil Service Pension We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help. We do this by paying our members, by charging a levy … work has a real impact on people’s lives, so we strive to do it well, with integrity and their future in mind. We are looking for a Member Performance Analyst to join our Performance Improvement team and be responsible for providing analysis against the performance frameworks (KPIs, goals, user needs and benefits) and supporting changes More ❯

where you can see your impact every single day? And are you passionate about shaping the future of Digital at the world's leading Sports Nutrition Company? At Glanbia Performance Nutrition (GPN), our mission is to inspire people everywhere to achieve their performance goals! We are a global leader in the performance nutrition industry and have a … has arisen for a Senior Trade Manager in London or Amsterdam, on a permanent basis. Key Accountabilities: Develop and implement strategies to drive online sales and customer engagement. Monitor performance, track KPIs, and optimise the online shopping experience to maximise revenue growth. Drive the expansion of new DTC sites across Europe. Drive the Centre of Excellence (CoE) and commercial … strategy to enhance trade performance, focusing on improving conversion rates and overall performance across all key markets. Develop & manage pricing strategies and promotional offers to drive sales, optimise margins, and remain competitive in the market. Trade & Campaign Planning & Execution Design & execute digital marketing campaigns, promotions & product launches with local markets, aligning with their business goals. Coordinate the trade More ❯

where you can see your impact every single day? And are you passionate about shaping the future of Digital at the world's leading Sports Nutrition Company? At Glanbia Performance Nutrition (GPN), our mission is to inspire people everywhere to achieve their performance goals! We are a global leader in the performance nutrition industry and have a … has arisen for a Senior Trade Manager in London or Amsterdam, on a permanent basis. Key Accountabilities: Develop and implement strategies to drive online sales and customer engagement. Monitor performance, track KPIs, and optimise the online shopping experience to maximise revenue growth. Drive the expansion of new DTC sites across Europe. Drive the Centre of Excellence (CoE) and commercial … strategy to enhance trade performance, focusing on improving conversion rates and overall performance across all key markets. Develop & manage pricing strategies and promotional offers to drive sales, optimise margins, and remain competitive in the market. Trade & Campaign Planning & Execution Design & execute digital marketing campaigns, promotions & product launches with local markets, aligning with their business goals. Coordinate the trade More ❯

Manager to lead frontline support execution across a designated region. This role is fundamental to their support delivery strategy-ensuring timely, high-quality support through clear operational oversight, team performance management, and hands-on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight … support teams in fast-paced environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with … peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The Role: You will own daily support execution for your region, ensuring consistent performance against operational goals and SLAs as well as managing and optimising staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning. You will ensure More ❯

of Operational Reporting & Analytics will lead the strategic design, development, and delivery of operational reporting and analytics across operations. This role is critical in enabling data-driven decision-making, performance improvement, and regulatory compliance within the Hastings operations value chain. The postholder will work closely with senior leadership, data engineering, and the operational teams to ensure reporting capabilities … for operational reporting and analytics aligned with both operational and company goals Lead and inspire a team of reporting specialists and data professionals to deliver high-impact insights and performance metrics Partner with operational functions to identify performance drivers, opportunities, and risks through advanced analytics Drive continuous improvement in MI/BI reporting capabilities and data visualisation … outcomes Essential skills/experience: Proven experience in a senior reporting/analytics role within the insurance or financial services industry Strong background in operational reporting, KPI development, and performance tracking Advanced knowledge of BI tools (e.g., Power BI, Tableau) and data platforms (e.g., SQL Server, Snowflake) Excellent leadership, stakeholder management, and communication skills The interview process Our interview More ❯

of Operational Reporting & Analytics will lead the strategic design, development, and delivery of operational reporting and analytics across operations. This role is critical in enabling data-driven decision-making, performance improvement, and regulatory compliance within the Hastings operations value chain. The postholder will work closely with senior leadership, data engineering, and the operational teams to ensure reporting capabilities … for operational reporting and analytics aligned with both operational and company goals Lead and inspire a team of reporting specialists and data professionals to deliver high-impact insights and performance metrics Partner with operational functions to identify performance drivers, opportunities, and risks through advanced analytics Drive continuous improvement in MI/BI reporting capabilities and data visualisation … outcomes Essential skills/experience: Proven experience in a senior reporting/analytics role within the insurance or financial services industry Strong background in operational reporting, KPI development, and performance tracking Advanced knowledge of BI tools (e.g., Power BI, Tableau) and data platforms (e.g., SQL Server, Snowflake) Excellent leadership, stakeholder management, and communication skills The interview process Our interview More ❯

environment then you're exactly the type of person who will succeed here. The Role We are seeking an Engineering Excellence Lead to own strategic initiatives that enhance the performance, productivity, and quality of our engineering organisation. This role reports directly to the Head of Engineering and partners closely with Engineering Managers and Product managers to ensure our technology … teams operate at the highest levels of effectiveness and agility. You will drive continuous improvement across engineering processes, tools, metrics, and delivery frameworks. With a team of 100+ talented engineers across multiple domains and geographies (mostly France and UK), you will be instrumental in scaling best practices, optimising execution, and fostering a culture of engineering excellence. Key Responsibilities: Strategic … Founder vision. Partner with the engineering leadership team to identify and close execution gaps, improve delivery timelines, and ensure quality standards. Operational Excellence: Define, track, and report key engineering performance metrics (velocity, quality, reliability, efficiency, impact). Implement frameworks for engineering execution (agile/lean practices, OKRs, release management). Drive adoption of standard development practices across teams (code More ❯

environment then you're exactly the type of person who will succeed here. The Role We are seeking an Engineering Operations Manager to own strategic initiatives that enhance the performance, productivity, and quality of our engineering organisation. This role reports directly to the Head of Engineering and partners closely with Engineering Managers and Product managers to ensure our technology … teams operate at the highest levels of effectiveness and agility. You will drive continuous improvement across engineering processes, tools, metrics, and delivery frameworks. With a team of 100+ talented engineers across multiple domains and geographies (mostly France and UK), you will be instrumental in scaling best practices, optimising execution, and fostering a culture of engineering excellence. Key Responsibilities: Strategic … Founder vision. Partner with the engineering leadership team to identify and close execution gaps, improve delivery timelines, and ensure quality standards. Operational Excellence: Define, track, and report key engineering performance metrics (velocity, quality, reliability, efficiency, impact). Implement frameworks for engineering execution (agile/lean practices, OKRs, release management). Drive adoption of standard development practices across teams (code More ❯

Customer Support team is at the forefront of our business, answering our community's questions and tending to their needs! You will motivate, review, and assess individual and team performance on a real-time basis, from a service quality perspective as well as efficiency and productivity. Your responsibilities also include shift leader duties, overseeing smooth operations of the customer … team that is committed to providing an exceptional customer experience. Responsibilities Team Leadership and Management Lead, motivate, and manage a team of Senior Agents to achieve individual and team performance goals. Conduct regular team meetings and one-on-one check-ins to provide feedback, set expectations, and address any concerns. Foster a positive and collaborative team environment. Performance Improvement Develop and implement strategies to improve Senior Agents' productivity, efficiency, and quality of work. Monitor team performance and report on metrics to senior management. Provide coaching opportunities to team members. Customer Issue Resolution Handle escalated customer issues and ensure prompt resolution. Ensure complaints are handled in respect of SLAs and regulations. Ensure app reviews are answered More ❯

help drive strategic growth and innovation across its digital channels and omnichannel platforms. This is a key commercial leadership role, supporting the integration of finance and technology to optimise performance in a fast-paced, data-rich retail environment.This position has a clear path to Head of Finance within 18-24 months, offering a high-impact role within a business … architecture to unlock profitable growth across eCommerce and retail tech channels.- Lead commercial financial planning and forecasting to support data-driven decision making, particularly in relation to digital product performance and ROI on tech investments.- Own financial input into brand and digital roadmap planning, helping product and digital brand teams build strategies rooted in commercial viability.- Maintain clear insight … into trading and digital performance, including customer behaviour analytics, channel performance (e.g. D2C, marketplaces), and competitor landscape shifts.- Develop robust business cases for technology investments, including platforms, tools, digital innovation, and marketing tech - ensuring returns meet both consumer impact and financial hurdle rates.- Influence strategic decisions through compelling commercial insights, backed by data and aligned to evolving technology More ❯

institutions across all sectors. You will deliver services ranging across; quantitative and qualitative commercial due diligence, market, value creation and M&A strategy (as well as support with: assessments, performance improvement evaluations, operational due diligence, value creation planning, synergy development and implementation of value creation plans across the digital and non-digital functions). By developing deep sector … Financial Advisory, Risk Advisory and the broader Deloitte network, to provide our clients with a holistic due diligence and strategy service with a coherent overview of the business operations, performance gaps and the potential for rapid improvement and value creation Managing, mentoring and developing diverse teams within an inclusive team culture where people are recognised for their contribution More ❯

hands-on analytics role focused on driving smarter decision-making across marketing, product, and customer experience teams. You'll work closely with stakeholders to uncover behavioural trends, improve digital performance, and develop data-led strategies that support business growth. Key Responsibilities: Analyse customer journeys, engagement patterns, and conversion funnels to identify opportunities for UX and performance improvement Support development of personalisation and recommendation engines Optimise paid traffic performance across channels like Google Ads and Shopping Deliver insights that enhance retention, loyalty, and repeat purchase behaviour Perform deep-dive analysis using large datasets (customer, product, marketing, transactional) Contribute to the creation of a Single Customer View across brands Collaborate with tech teams to ensure clean data More ❯

with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis … of issues and opportunities affecting the business. Key job responsibilities 1. Develop strategies for continuous improvement in process and customer quality. 2. Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities. 3. Drive process excellence initiatives, drive Kaizen events and work on new automation/solution building projects 4. Able to drill into large More ❯