1 to 25 of 73 Permanent Performance Improvement Jobs in the UK

Performance Improvement Coach – Quality Assurance PURPOSE OF THE JOB: The successful candidate will work with the Call Centre Managers, Team Leaders & Support Functions as a PIC in Quality, along with working in other areas within the support team as & when required. These areas include, but are not limited to, Supervising, being a Knowledge Expert, Cross Training, Escalations, supporting … but not limited to, voice, emails, chat & OP Review, assess and identify coaching and training needs. Deliver coaching and feedback to Customer Service Representatives highlighting strengths and areas for improvement to ensure quality, adherence and excellent customer service Use quality monitoring data management system to compile and track performance at centre, team and individual level, including trend analysis … Develop quality improvement plans in collaboration with Team Leaders, Training & Managers Prepares internal and external quality reports for management staff review Conduct refreshers when required Be an active member of calibration process both internal & external Training new entrants in the quality aspect of their role(s) Elements of Supervision are required within the role This list is not exhaustive More ❯

data, and industry expertise to enhance our services and continuously innovate our technology to meet the needs of the job market. Job Description Actively manage a prioritised backlog of performance improvement initiatives, driving investment cases from discovery to scale Run experiments to validate SEO performance hypotheses, including SEO A/B tests and custom frameworks Leverage your … technical and analytical expertise to identify performance improvement opportunities, acquiring data where necessary and combining datasets to generate new insights Coordinate the delivery of SEO initiatives, liaising with Product, Tech, and other stakeholders Collaborate with Analysts, Data Scientists, and Data Engineers as needed Maintain SEO performance awareness by monitoring and reporting on relevant indicators, using insights to More ❯

of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Manager, Finance Transformation - Finance Consulting (Value & Performance Management) - UK Are you passionate about Value & Performance Management and Finance transformation enabled by technology? The opportunity: Finance consulting works with clients to address mission-critical issues related … to company-wide performance, creating value and delivering world-class future finance capabilities, leveraging the EY brand as impartial, trusted advisors. You will work in multi-disciplinary teams for some of the biggest and most recognised corporate brands in the world, applying the latest technologies and analytical methods to help drive their business performance and digital finance transformation … agendas that make a real difference to our working world. A growth area for us is Value & Performance Management (VPM) and how technology enables control, automation, efficiency and value growth-empowering strategic budgeting, planning, and forecasting, integrated business planning, consolidation, performance management and KPIs, data management, business partnering, AI enablement, cost reduction and value growth initiatives. Your key More ❯

Job summary Are you ready to lead change and make a real impact across the NHS? Do you thrive in a fast-paced environment where collaboration, innovation and improvement are at the heart of everything you do? We're looking for an experienced and passionate Optimisation Manager to join our Workforce Services Directorate, on our Electronic Staff Record (ESR … scheme o Access to a wide range of benefits and high street discounts! Main duties of the job As Optimisation Manager, you'll lead the delivery of change and improvement projects across the Workforce Services Directorate. You'll work closely with NHS teams, clients, and suppliers to design and implement new processes, onboard new clients, and manage service transitions. … stakeholders. Designing and improving processes to enhance customer experience and service delivery. Managing budgets, pricing models, and financial controls. Supporting business development and client onboarding/offboarding. Driving continuous improvement and embedding agile ways of working. Coaching and developing team members to achieve high performance. You'll be a key point of contact for process change, ensuring readiness and More ❯

is responsible for optimising and managing relationships with Ricoh's key IT vendors. The IT Vendor Manager will ensure high-quality service delivery, support contract negotiations, and lead continuous improvement within Ricoh's vendor ecosystem. If you are passionate about vendor management, contract negotiation, and driving vendor performance improvement in a technology-driven environment, this role could … Collaborate with the procurement department on contract negotiations, ensuring business requirements are met. Monitor existing vendor contracts for compliance and explore opportunities for renegotiation or amendments. Conduct regular vendor performance reviews, tracking key performance indicators (KPIs) and service level agreements (SLAs). Implement strategies to drive continuous improvement and optimise vendor costs while maximise ROI. Identify opportunities More ❯

ll be doing Provide advice and counsel to People Business Partner, People Shared Services, Compensation & Benefits, and other partner teams on a broad range of employment issues including: hiring, performance management (including performance improvement plans where applicable), grievances and disciplinary matters, investigations, redundancies and reorganizations, wage and hour compliance, agency worker/contractor issues; reasonable accommodations and … third-party service providers, vendors, and/or staffing agencies, and internal processes and practices related to engagement of third-party workers. Draft and negotiate employment agreements, disciplinary and performance notices, settlement agreements and other employment-related agreements. Advise on complex and sensitive employment matters and help resolve matters through pre-dispute resolution and/or positioning Roku for More ❯

Customer Support team is at the forefront of our business, answering our community's questions and tending to their needs! You will motivate, review, and assess individual and team performance on a real-time basis, from a service quality perspective as well as efficiency and productivity. Your responsibilities also include shift leader duties, overseeing smooth operations of the customer … team that is committed to providing an exceptional customer experience. Responsibilities Team Leadership and Management Lead, motivate, and manage a team of Senior Agents to achieve individual and team performance goals. Conduct regular team meetings and one-on-one check-ins to provide feedback, set expectations, and address any concerns. Foster a positive and collaborative team environment. Performance Improvement Develop and implement strategies to improve Senior Agents' productivity, efficiency, and quality of work. Monitor team performance and report on metrics to senior management. Provide coaching opportunities to team members. Customer Issue Resolution Handle escalated customer issues and ensure prompt resolution. Ensure complaints are handled in respect of SLAs and regulations. Ensure app reviews are answered More ❯

help drive strategic growth and innovation across its digital channels and omnichannel platforms. This is a key commercial leadership role, supporting the integration of finance and technology to optimise performance in a fast-paced, data-rich retail environment. This position has a clear path to Head of Finance within 18-24 months, offering a high-impact role within a … architecture to unlock profitable growth across eCommerce and retail tech channels. - Lead commercial financial planning and forecasting to support data-driven decision making, particularly in relation to digital product performance and ROI on tech investments. - Own financial input into brand and digital roadmap planning, helping product and digital brand teams build strategies rooted in commercial viability. - Maintain clear insight … into trading and digital performance, including customer behaviour analytics, channel performance (e.g. D2C, marketplaces), and competitor landscape shifts. - Develop robust business cases for technology investments, including platforms, tools, digital innovation, and marketing tech - ensuring returns meet both consumer impact and financial hurdle rates. - Influence strategic decisions through compelling commercial insights, backed by data and aligned to evolving technology More ❯

simulations, and scenario modelling to support transformation initiatives. Ensure alignment and transparency in reporting with group-level transformation frameworks. Contribute to wider ad hoc projects linked to transformation and performance improvement. Candidate Profile Qualifications: ACA/ACMA or MBA with a degree in Finance, Accounting, Economics, or related discipline. Experience: 5+ years of FP&A experience, ideally with transformation More ❯

simulations, and scenario modelling to support transformation initiatives. Ensure alignment and transparency in reporting with group-level transformation frameworks. Contribute to wider ad hoc projects linked to transformation and performance improvement. Candidate Profile Qualifications: ACA/ACMA or MBA with a degree in Finance, Accounting, Economics, or related discipline. Experience: 5+ years of FP&A experience, ideally with transformation More ❯

simulations, and scenario modelling to support transformation initiatives. Ensure alignment and transparency in reporting with group-level transformation frameworks. Contribute to wider ad hoc projects linked to transformation and performance improvement. Candidate Profile Qualifications: ACA/ACMA or MBA with a degree in Finance, Accounting, Economics, or related discipline. Experience: 5+ years of FP&A experience, ideally with transformation More ❯

exciting time to join a fast-paced, forward-thinking organisation. The Role We are seeking an experienced Group FP&A Manager to play a pivotal role in driving financial performance, supporting strategic decision-making, and delivering best-in-class reporting to senior stakeholders, including the PE investors and the Board. Key Responsibilities Lead the Group FP&A function, providing … and KPI reporting to senior stakeholders and investors and standardise ways of working across the group of acquisitions Support post-acquisition integration, ensuring seamless alignment of financial processes and performance metrics. Implement power bi across the group. Partner with senior leadership to evaluate strategic initiatives, investment opportunities, and performance improvement plans. The Candidate Qualified Accountant (ACA/ More ❯

to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support … availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix … collaboration at our Solihull location, specifically, working in-office 3 days per week. Impact you will make in the role: Own daily support execution for your region, ensuring consistent performance against operational goals and SLAs Manage and optimize staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning Ensure each team member is accountable More ❯

within Lawfront is responsible for driving growth opportunities for our regional propositions. The Conversion Rate Optimisation & Analytics Manager position will be part of the team who improve the commercial performance of our firms through the continuous improvement and personalisation of all firm digital platforms. An experienced CRO & Analytics Manager is required to deliver optimisation strategy for our key … user funnels for the different legal services and propositions. This key contributor role will be focused on improving the current onsite digital performance in generating new client leads and new enquiries from clients for legal services. A key collaborator within Digital Marketing to optimisation the commercial performance obtained through digital marketing. The role ensure we promote the customers … to deliver best in class journeys Collaborate with digital marketing to launch new features with the optimal journeys Person spec: Demonstrate experience with a proven track record of delivering performance improvement through A/B and Multivariant testing for service led businesses Strong numeracy and data-driven background with the ability to identify and articulate opportunities across a More ❯

with the ability to prioritize effectively while maintaining attention to detail. Excellent communication and influencing skills, capable of working across departmental and hierarchical boundaries. Experience in driving quality and performance improvement through data-driven metrics and reporting. A track record of leading high-performing support teams, encouraging career development, and managing performance. What youll focus on: Lead the … accounting standards and regulatory requirements. Develop reports and dashboards to drive insight, accountability, and informed decision-making across the organisation. Support, coach, and lead the Systems Officers, promoting high performance, learning, and professional growth within the team. Build trusted relationships with senior finance colleagues and external suppliers to maximize system capabilities. About Alzheimer's Society Dementia is the UKs More ❯

with the ability to prioritize effectively while maintaining attention to detail. Excellent communication and influencing skills, capable of working across departmental and hierarchical boundaries. Experience in driving quality and performance improvement through data-driven metrics and reporting. A track record of leading high-performing support teams, encouraging career development, and managing performance. What you'll focus on: Lead … accounting standards and regulatory requirements. Develop reports and dashboards to drive insight, accountability, and informed decision-making across the organisation. Support, coach, and lead the Systems Officers, promoting high performance, learning, and professional growth within the team. Build trusted relationships with senior finance colleagues and external suppliers to maximize system capabilities. About You About Alzheimer's Society Dementia is More ❯

Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯

Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯

deliver real-time insight and drive confident decision-making. Our work creates connected, future-ready finance functions that enable growth, agility, and resilience. As the market leader in Enterprise Performance Management (EPM) across the UK and Europe, we go beyond delivery. We shape client strategy, co-create innovative solutions, and bring fresh thinking that challenges the status quo. If … you're excited by building trusted relationships, identifying opportunities to make an impact, and helping clients embrace leading technology to transform their performance, this is your opportunity to lead change and grow our business alongside some of the most creative thinkers in the industry. We are proud of the diversity of our EPM practice and particularly welcome applications from … where it mattersmost . Connect to your opportunity As a Business Finance Director specialising in Anaplan Solutions, you will be at the forefront of shaping, selling, and delivering enterprise performance management (EPM) solutions for our clients. You will combine commercial acumen with technical and delivery expertise, building deep relationships with clients, alliance partners (particularly Anaplan), and internal teams to More ❯

individual contributor who consistently applies - and sometimes enhances - the analytics capabilities, principles and playbooks to solve complex business issues and opportunities. Develop and drive significant and sustained change and performance improvement from data-driven insights in a number of different areas or contexts. Accommodation requests If you need assistance with any part of the application or recruiting process More ❯

Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯

Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯

Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯

Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯

Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯