to product teams, where L3/L4 support is required. Driving several cloud compliance framework controls such as Annual DR and recovery testing, capacity management, etc. Continually improve the percentage of service tickets and incidents resolved by the team and not escalated to another team. Identifying top reasons for … and addressing the root cause thereby reducing the number of tickets quarter by quarter. Provide thought leadership in operational areas such as change and releasemanagement, capacity management, backup and recovery etc. Ensuring the team is correctly skilled for the roles and identifying candidates to transition from more »
be an experienced Maximo Support specialist and will provide 2nd line support for a Maximo 7.6 environment, undertaking application configuration and testing, data loading, releasemanagement and stakeholder management. If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work more »
the successful delivery of these solutions will require you to plan, coordinate and lead activities across the full delivery lifecycle. Responsible for the resource management, recruitment, development and growth of our bespoke development capabilities. Leading design phases on Business IT programmes, validating requirements and ensuring that all aspects of … internal and external suppliers. Handover from development and pilot into supported production, ensuring that appropriate documentation and support models are in place. Change, Incident & ReleaseManagement of Bespoke Developments. Having responsibility for the on time delivery of quality solutions that meet business requirements. Supplier and cost management … new technology solutions that could bring significant benefit to the business. Skills and experience A minimum of 3 years demonstrable track record of successful management of internal and external development teams to deliver complex technical and service solutions You will need to have significant previous experience with the below more »
environment. You’ll be responsible for leading technical prioritisation and delivery (alongside a 3rd party vendor) of Maximo 7.6 development/configuration and undertaking releasemanagement and stakeholder management. If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work more »
Enterprise Performance Management (EPM) Manager 104277 Base Location: London, Birmingham, Bristol and Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions driven by a pre-defined back-office function … Enterprise model. KPMG are growing their Powered Apps team to meet an ever-increasing demand for our market leading services and are seeking IT management consultants with relevant expertise and experience. Why Join KPMG as an Enterprise Performance Management (EPM) Manager - Consulting? · Communicating compelling and well thought out … solutions for Oracle Enterprise Performance Management (EPM) in response to complex client problems. · Supporting business development and project delivery activities across clients from multiple industries. · System design and delivery, including releasemanagement, integration management, data migration strategy and management. · Defining an overall Enterprise Performance Managementmore »
and across sprints using effective metrics. Working knowledge of Agile frameworks, in particular Scrum and Kanban Good understanding of the software development cycle and releasemanagement Flexible attitude towards changing client needs and working with remote Product Owners Active participation in the identification of risks, issues and dependencies … Proactive problem solver, removing team impediments and raising team issues to management Regular reporting both internally and to the client, by helping to determine team velocity and other measures of throughput Keeping up to date with emerging industry practices. What we want from you: Experience working in a complex … working in the following environments would be advantageous - Java, J2EE, Hybris, Jenkins, Jira, Confluence Experience of leading and managing multiple scum teams Strong time management & organisational skills. Ability to define, manage and deliver to customer expectations within strict deadlines Excellent negotiation skills and an ability to handle sensitive issues more »
networks (eg CJX, PSN). Key Deliverables: The provision of network services to include the support and maintenance of policy, systems and procedures, performance management, together with the efficient and effective use of resources; Provide specialist technical skills and knowledge that facilitate the security, integrity, and availability of Airwave … undertaken on users and ensure technology is maintained, serviced, and repaired as required; Take the lead on relevant incident, configuration, availability, capacity, continuity and releasemanagement in line with the ITIL framework; Assist with the live implementation of new systems and their consequent maintenance and support, ensuring efficiency … legality and security are maintained; Ability to interpret statistical data and advise management of trends; Revise or develop procedure and policy for approval and contribute to their successful implementation in order to deliver appropriate benefits and ensure external (eg legislative) requirements are met; Provide technical expertise as required in more »
level/complex CPQ configurations Knowledge of Salesforce finance/billing process, knowledge of Lead-to-Cash process would be desirable Experience with environment management, releasemanagement and deployment Experience integrating Salesforce with other business systems, e.g. NetSuite Competency in SOQL Strong communication skills and ability to more »
Birmingham, Warwickshire, United Kingdom Hybrid / WFH Options
Confidential
every aspect of the solution implementation from: leading workshops and analysing the customer s requirements to configuring the D365 CE applications and environment/release management. Collaborate with stakeholders throughout the customer organisation to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current … Provide in-depth knowledge of the D365 CE applications and evaluate the customer s business processes against the standard D365 CE functionality. Provide Project Management for smaller D365 CE Implementations including Budget, Resource, Milestones reporting supported by this company s PMO function. Experience 6-8 years D365 CE CRM more »
Egham, Surrey, United Kingdom Hybrid / WFH Options
Confidential
minimum of 2 days a week in the office is required Reporting to: Head of Testing & Service Delivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers … provide high quality operational and technical application and systems support to Intersoft customers and internal business functions. Owner of the Incident, Problem, Change and releasemanagement process for respective projects, ensuring Incident and problem management goals are achieved. Minimizing the adverse impact of Incidents and Problems on … will be working closely with the Head of Testing and Service Delivery, Application Support Team and Test Manager to ensure the Environment, change, and releaseManagement process are followed as implemented and agreed. You will be responsible for the development and implementation of documented Processes and Procedures where more »
Release and Environments Manager £500-£650 Outside IR35 Remote You will be responsible for the process design, optimisation and policy of the domain releasemanagement process. Your responsibilities Create roadmaps based on project requirements Manage the environments through the application lifecycle Co-ordination of database refreshes for … releases Your skills Hands-on - releasing patches and bug fixes into the platform D365 experience (Beneficial) MS Azure Knowledge Agile Delivery Experience Change and ReleaseManagement experiences - Agile/Waterfall project releases Sounds like the role for you? Click APPLY now or send a copy of your up more »
South East London, London, United Kingdom Hybrid / WFH Options
Greater London Authority
for the delivery of all internal and external digital products and services at the GLA. The unit is responsible for the design, delivery and management of dozens digital, data and technology services that support the delivery of the functions of the Mayor and the Assembly; and, in doing so … will work with in-house development operations team to support the smooth running of the digital estate working to optimise our development, testing and release processes. You will initially work mostly with AWS & Linux developing and supporting systems and infrastructure through to production using modern continuous integration/deployment … team, Technical Architect, and third-party suppliers Developers to solve more challenging issues. 7. Lead, manage and maintain GLA-wide IT issue and knowledge management systems. Provide technical support up to second level, and proactively liaise with external expert partner for third level support. 8. Work with the development more »
Employment Type: Contract, Part Time, Work From Home
Reading, England, United Kingdom Hybrid / WFH Options
Thames Water
award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of Incident Management in a 24x7 operational … environment supporting all Thames Water business areas. The role will ensure that all Incident Management process activities are fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting as the key contact and escalation point more »
Release & QA Manager Up to £70! Fully Remote Pearson Carter are working with a company that provider of commercial software for IT Service Providers, specifically managed Services and Cloud Computing providers. About the Job: • Job Title: Release Manager • Department: Service Delivery • Reports to: Service Delivery Director • Working Hours … Flexible - evening and weekend shifts will be necessary. • Position: Full-Time • Location: United Kingdom Role Objectives: • The Release Manager plays a pivotal role in ensuring the smooth integration of infrastructure and middleware upgrades, implementing continuous improvement initiatives, managing documentation, maintaining accountability for service level agreements (SLAs), conducting postdeployment analysis … and fostering effective communication among internal teams and stakeholders. • The Release Manager will run releases, manage associated tickets, and collaborate with teams to verify and resolve issues during release processes. Releases primarily occur outside standard hours, requiring flexibility and commitment to ensuring successful outcomes. • A stimulating work environment more »
test strategy aligned to business needs Developing Test scripts for automation via the Selenium Toolset Delivering Testing automation where possible to underpin the ongoing release cycles for the Oracle ERP and HCM Cloud modules Overseeing the execution of automated Testing, ensuring the highest standards of quality throughout the lifecycle … plus also further discussions with support Teams, help identify Testing defects such that they are clearly understood and resolved through re-Test via incident management, Problem Management & Change as appropriate As appropriate support the activity of root cause analysis of Customer issues raised during Test cycles, supporting the … or piece of work through to successful conclusion Excellent attention to detail Excellent written and verbal communication skills Excellent analytical skills Excellent Customer Relationship Management skills Desirable: Experience of ITIL fundamentals: Incident, Problem, Change and ReleaseManagement Project Management experience Process improvement experience Keywords: Selenium, Automated more »
with team members Support the development of junior colleagues by modelling desirable behaviours Provide regular technical architecture landscape updates, status, and development information to management Ensure alignment of Managed Service capabilities to the overarching business strategy, enterprise architectural design and support organisational Leads in the development and achievement of … and alignment to business strategy across various products/services Become a reliable and trusted technical point of contact for customers' senior technical and management staff Manage direct reports as per organisation structure Maintain clear contextual understanding and knowledge of technologies which underpin the customer technical landscapes and their … abilities and a ensure a sound understanding of business policies that govern solution adoption Work with the Service Desk Team to support the service management process in order to maintain service continuity and exemplary quality standards Guide the Service Desk Team in implementation of technical good practices, policies, and more »
with team members Support the development of junior colleagues by modelling desirable behaviours Provide regular technical architecture landscape updates, status, and development information to management Ensure alignment of Managed Service capabilities to the overarching business strategy, enterprise architectural design and support organisational Leads in the development and achievement of … and alignment to business strategy across various products/services Become a reliable and trusted technical point of contact for customers' senior technical and management staff Manage direct reports as per organisation structure Maintain clear contextual understanding and knowledge of technologies which underpin the customer technical landscapes and their … abilities and a ensure a sound understanding of business policies that govern solution adoption Work with the Service Desk Team to support the service management process in order to maintain service continuity and exemplary quality standards Guide the Service Desk Team in implementation of technical good practices, policies, and more »
Wokingham, England, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
support with experience in Active directory and VMware virtualization to deploy applications in Citrix VDA. In this role, you will be involved in stakeholder management, ensuring compliance and industry security best practice. Key responsibilities: Provide 2nd/3rd line technical support to server estate (Window 2022/2019/… hosts and vSphere. Manage deployments of new/updated applications & OS. Manage and deploy applications in Citrix VDA environment. Use change, problem, incident, and releasemanagement toolset in accordance with organisation policies. Leverage your knowledge on server hardening, CIS policies and vulnerability fix is mandatory. Be aware of … knowledge of BMC monitoring. Perform Hardware blade, servers, physical servers’ configuration and BAU support. Your Profile Key skills/knowledge/experience: Experience with management of Windows desktop builds. Knowledge of application packaging technologies such as MSI. Hands on experience on VMware infra design, build with HA, DR, VM more »
test cases, documentation, and every stage of the testing lifecycle. Review artefacts for testability and defining overall testing plans and cycles. Participate in the release control process to ensure that solution meets user requirements and all UAT exit criteria are met. Manage and prioritise defects through resolution Assist engineers … automated testing solutions. Continually ensure you are up to date in the latest industry developments, testing processes, strategies, compliance, and regulations. Provide reports for management and stakeholders on development status. Partner with the technical engineers and developers, to ensure solutions meet business and technical requirements. Aid the development of … a schedule, using standard test methodologies. Technical Skills Previous experience as a Test Engineer or a related function is required. Practical knowledge of Quality Management Systems (QMS) Understanding of quality standards and regulations Highly aware of security/cybersec methods and technologies Excellent troubleshooting abilities Quality Assurance certification is more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
CPS Group (UK) Limited
driven architecture using various Amazon Web Services Experience with automation tools e.g. SAM, Terraform, and Ansible Good knowledge of source control, continuous integration and releasemanagement Contact: Matt Jacob – CPS Group more »
Full-time/Permanent Staff About us Generis is a fast growing and successful UK-headquartered developer of world-class Content and Regulatory Information Management technology for regulated industries globally. ISO 27001 accredited, eight of the top 10 global life sciences companies rely on Generis’ flagship Intelligent Content Services … platform, CARA™ for critical document and information management, including AbbVie, AstraZeneca, Biogen, Gilead, Bayer, Pfizer, and Merck KGaA. Today, Generis serves more than 600,000 users worldwide, across use cases ranging from RIM, Regulatory/R&D and Safety use cases to Clinical, Non-clinical, Quality GxP, CMC, Pharmacovigilance … FAQs, and user guides. Remote Work Proficiency: The capability to work effectively in a remote or telecommuting environment, demonstrating self-discipline and strong time management skills to maintain productivity and meet customer support needs. Independence: A proven ability to work independently, take initiative, and make decisions when necessary, while more »
involves at least one full lifecycle implementation within Banking/Financial Institutions and proficiency in at least two of the following nCino modules: Relationship Management, Loan/Opportunity Management, Credit Memo, Covenant, Collateral, and Force.com. The candidate should hold a bachelor's degree in computer science, information systems … IDE, and Data Loader. Over 5 years of experience working with clients and vendors to develop solutions and support projects from requirements gathering to release management. Mandatory experience with Salesforce Lightning. Experience integrating Salesforce.com with other applications. Expertise in data migration and conversion. Ability to manage multiple assignments and more »
Bradford, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Yorkshire Water
dynamic, changing environment and ability to communicate this to all technical and non-technical colleagues. A solid understanding of SAP Solution Manager relating to ReleaseManagement & Incident Management. Strong interpersonal, written and oral communication skills and ability to work within a team-oriented, collaborative environment. Creativity and lateral more »
Lutterworth, Leicestershire, East Midlands, United Kingdom Hybrid / WFH Options
Cyber Talent Limited
deploying and supporting mobile applications for iOS and Android devices Objective C/Swift development using XCode including frameworks Designing for accessibility Mobile Device Management (MDM) integration Automated mobile testing tools e.g. Appium. Releasemanagement of apps on Apple AppStore Any C++ experience desirable. The role:- This more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Freight Personnel
overcome and streamline operational bottlenecks. You will communicate with key stakeholders at the client side overcoming objections with elegant solutions. Your experience in change management will shine to our clients, offering consultancy in overcoming lower level user adoption with ease and empathy. You will work in a cross-functional … opportunities within the business as circumstances dictate. Implementations - 60% Managing implementation projects through remote and in person meetings with clients and integration partners. Account Management - 15% Developing relationships with customers and being the first point of contact through the customer life cycle. Internal and External Technical Support - 15% Supporting … and internal teams as first line support and subject matter expert. Administration - 10% Time will be set aside for meetings, discussions and coordination of release management. Attributes we are looking for in the candidate are: Communication - Resolve and/or escalate issues in a timely fashion. - Understand how to more »