Permanent SLA Jobs in the UK

1 to 25 of 519 Permanent SLA Jobs in the UK

Senior 2nd Line IT Support Engineer - DBS & Drivers License

Hertfordshire, South East, United Kingdom
Experis
prem & Azure AD). Lead root cause analysis and problem management processes. Maintain ITSM records (ServiceNow, Remedy, HEAT) and support ITIL-aligned service delivery. Mentor junior engineers and ensure SLA compliance across service queues. Collaborate on training plans, skills matrices, and technical projects. Provide flexible support across campuses and participate in out-of-hours rotas. ?? What You'll Bring: Strong More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

2nd Line Service Desk Engineer (Weekends)

Cambridge, Cambridgeshire, England, United Kingdom
Hybrid / WFH Options
Birketts LLP
skills Mature Continual Improvement focus, including creation of Knowledge base articles and sharing technical fixes and information widely Ability to work under pressure and own initiative to meet deadlines SLA Effective team-player A commitment to ongoing Team and Personal development Ability to travel to other Birketts offices as required Equal opportunities At Birketts, our culture is driven by ambition More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Service Desk Manager

Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Nigel Wright Group
Wider IM&T Teams Operational Managers Patient Experience/User Experience Leadership External: Third-Party Vendors Skills & Knowledge: Key Performance Measures Ticket resolution time First Contact Resolution Rate (FCRR) SLA compliance Customer Satisfaction Score (CSAT) Analyst utilization Support escalation efficiency Person Specification The ideal candidate will demonstrate adaptability, the ability to manage multiple priorities, and a proactive approach to issue More ❯
Employment Type: Full-Time
Salary: £40,000 - £45,000 per annum
Posted:

Infrastructure Engineer

Hull, North Humberside, England, United Kingdom
4Square Recruitment Ltd
knowledge base articles . Uphold IT security policies and data protection standards. Participate in an on-call rota for out-of-hours support (including weekends on rotation). Ensure SLA compliance , driving timely resolution of incidents and service requests. Required Skills & Qualifications Proven experience in technical support/Infrastructure duties (multi-site or enterprise preferred). Strong expertise in: Windows More ❯
Employment Type: Full-Time
Salary: £45,000 - £55,000 per annum
Posted:

3rd Line Support Engineer

Epsom, Surrey, England, United Kingdom
Gold Group Ltd
an exciting opportunity you will ideally need to have the following: Minimum 4 years previous experience in a similar role as a 2nd/3rd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware, Hyper-V More ❯
Employment Type: Full-Time
Salary: £45,000 - £50,000 per annum
Posted:

Client Services Analyst

Liverpool, Merseyside, North West, United Kingdom
BDO
resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the BDO IT Client Services team are operating within defined KPI and SLA targets. You will; Provide customer centred support adhering to BDO Quality and service level agreements. Provide call handling, ticket and incident management, escalation and first line investigation and resolution in More ❯
Employment Type: Permanent
Posted:

Senior Production Support Engineer

London, United Kingdom
TP ICAP Group
work autonomously Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team, etc.) Must be motivated by customer satisfaction Excellent organisational skills Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR) Willing to embrace core business values demonstrated by day-to-day work ethic Analytical and disciplined approach to problem-solving Must More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Linux Server Engineer, Europe

United Kingdom
Hybrid / WFH Options
Assurant, Inc
/S, and related tools and applications Expert technical diagnostic and research skills of servers, expert troubleshooting Ability to identify and escalate issues to management when appropriate to meet SLA requirements In-depth knowledge of networking components and services such as TCP/IP protocols, DHCP and DNS technologies, and LAN/WAN topologies and transports Requires ability to correctly More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Support Analyst

Bromley, Kent, England, United Kingdom
Hybrid / WFH Options
vertex-it-solutions
in an MDM environment) Strong communication and interpersonal skills Ability to work flexibly and adapt to changing priorities A passion for delivering top-tier customer service Experience working within SLA-driven environments What they offer: Salary up to £30K (dependent on experience) Full-time position (Monday to Friday) Hybrid working opportunities 25 days holiday plus bank holidays Contributory pension scheme More ❯
Employment Type: Full-Time
Salary: £25,000 - £30,000 per annum
Posted:

IT Support Analyst

Greater Manchester, Lancashire, England, United Kingdom
Hybrid / WFH Options
Excelcare Holdings
in an MDM environment) • Strong communication and interpersonal skills • Ability to work flexibly and adapt to changing priorities • A passion for delivering top-tier customer service • Experience working within SLA-driven environments How to Apply: If you are a proactive IT Support Analyst looking to take the next step in your career, we would love to hear from you. To More ❯
Employment Type: Full-Time
Salary: £30,000 per annum
Posted:

Application Support Specialist

London, United Kingdom
Harvey Nash Group
production stability. Key Responsibilities: Operational Support: Provide Level 1.5/Level 2 support for Front Office trading applications, market data platforms, and market connectivity. Ensure incident resolution within agreed SLA/SLOs. Monitor critical systems using tools like Dynatrace, Splunk, Zabbix, etc. Perform daily health checks, deployments, and recovery procedures. Incident & Problem Management: Take ownership of incidents, coordinate resolution across More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Technician

Winscombe, Avon, England, United Kingdom
Commercial Limited
Manager with business as usual projects and to take a role in resolving infrastructure related issues. Provide support to the client’s core infrastructure, services and data within defined SLA’s to ensure a continuity of service to all users including fault diagnosis, resolution and escalation. Deploy end user hardware such as desktops, laptops and tablets, cabling, printers, AV equipment More ❯
Employment Type: Full-Time
Salary: £26,000 - £28,000 per annum
Posted:

Application Support Engineer

London, United Kingdom
P2P
with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement/bug fix requirements to multiple engineering teams Work to comply with SLA and OLA Hands-on for incident management, change management and response management and writing RCA reports. Document knowledge articles and manage the team's knowledge base; share and promote overall More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Analyst

Surrey, United Kingdom
Hybrid / WFH Options
Dynamite Recruitment
installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone/remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Analyst

Epsom, Surrey, England, United Kingdom
Hybrid / WFH Options
Dynamite Recruitment Solutions Ltd
installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone/remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software More ❯
Employment Type: Full-Time
Salary: £34,000 - £43,000 per annum
Posted:

Service Delivery Manager

England, United Kingdom
Hybrid / WFH Options
Onyx-Conseil
by understanding each client's goals, pain points, and success metrics. Handle escalations like a pro and mitigate risks before they become issues. Data-Driven Reporting Monitor and report SLA metrics transparency is key. Create detailed service reports and forecasts to guide strategic planning. Keep documentation airtight and current. Collaboration & Growth Work alongside sales and solution architects to identify service More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Delivery Manager

Nationwide, United Kingdom
Hybrid / WFH Options
Gleeson Recruitment Group
by understanding each client's goals, pain points, and success metrics. Handle escalations like a pro and mitigate risks before they become issues. Data-Driven Reporting Monitor and report SLA metrics transparency is key. Create detailed service reports and forecasts to guide strategic planning. Keep documentation airtight and current. Collaboration & Growth Work alongside sales and solution architects to identify service More ❯
Employment Type: Permanent
Posted:

Help Desk Manager

Newcastle, Staffordshire, United Kingdom
OCC Computer Personnel
a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Help Desk Manager

Stoke-on-Trent, Staffordshire, England, United Kingdom
OCC Computer Personnel
a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Help Desk Manager

Stoke-on-Trent, Newcastle under Lyme, Staffordshire, United Kingdom
OCC Computer Personnel
a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯
Employment Type: Permanent
Posted:

ITSM Support Engineer

Birmingham, Staffordshire, United Kingdom
TEKsystems, Inc
update the service catalogue and asset inventory, ensuring alignment with cyber security requirements and business priorities. • Audit - continuous audit of processes, user groups & permissions, system stability and performance, including SLA monitoring and review and audit system logs and general user activity. • Integrations - Implement and configure integrations with other business tools using API's/Webhooks/Plugins. • Collaboration - Work with More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Customer Support Manager

Plymouth, Devon, United Kingdom
Hybrid / WFH Options
MediSolution
customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute to automation and monitoring strategies, and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Technical Consultant

Brighton, East Sussex, England, United Kingdom
Trident
team-building events. ‘Refer a friend’ recruitment bonus scheme. Core Responsibilities: Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident’s SLA’s/KPI’s. Demonstrate experience in a customer-facing role and an understand of the consulting process. Travel to designated client sites to provide technical services for both project More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

IT Operations Lead

London, United Kingdom
Lendscape
the IT operations team, promoting collaboration, accountability, and continuous improvement. Oversee incident, problem, and change management in line with ITIL best practices. Monitor and report on system performance, ensuring SLA targets are consistently met. Lead operational improvements, automation, and optimisation of infrastructure and services. Develop and maintain disaster recovery and business continuity plans. Work closely with stakeholders across the business More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Delivery Associate

Brackmills Industrial Estate, Northampton, Northamptonshire, England, United Kingdom
Hybrid / WFH Options
Bechtle UK
Maintain detailed records of client interactions and actions taken to ensure accountability and transparency Data Analytics & Reporting (25%) Collating data to create reports/metrics/produce graphical data. SLA measurement, finance and resource reporting. Entering data and accurately recording all information taken. Ensure all client documentation is accurate and up to date with our document management tool suite Service More ❯
Employment Type: Full-Time
Salary: £28,000 - £30,000 per annum
Posted:
SLA
10th Percentile
£25,125
25th Percentile
£28,750
Median
£32,500
75th Percentile
£47,500
90th Percentile
£60,000