1 to 25 of 391 Permanent SLA Jobs in the UK

DescriptionJob Title, External:Hardware Engineering LeaderJob Title, Internal:Innovation Systems LeaderRoles and Responsibilities:Project Management (Quality, Time, Cost) SLA, Systems Team Development SLA, Systems Product Solution SLA, Systems Architecture Development SLA, Systems DFM SLA, Systems Testing SLA, Systems Compliance (Safety and EMC) SLA, Systems Version Control and Release Management SLA … Documentation and Workflows SLA, Talent SLA, Travel SLA, Fixed Asset SLAKey Decisions:Project Management (Quality, Time, Cost) Program, Systems Team Development Program, Systems Product Solution Program, Systems Architecture Development Program, Systems DFM Program, Systems Testing Program, Systems Compliance (Safety and EMC) Program, Systems Version Control and Release Management Program, Documentation ...

operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations ...

operation of our 1st, 2nd and Escalation Support teams.• Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling.• Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency.• Reduce unnecessary escalations through improved workflows, coaching and service standards.Customer Service & Operational Excellence• Lead major incidents, customer escalations and service ...

operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations ...

ability to engage effectively with both technical and non-technical stakeholders. Ability to manage multiple priorities while maintaining attention to detail and meeting SLA commitments. Technical Skills Experience with a number of the following technologies is highly desirable: Microsoft 365 Windows 11 Microsoft Exchange Online Microsoft Entra ID Microsoft Intune ...

enthusiastic individual who can assist in providing first class support to the business. Main Responsibilities Duties will include: Assisting in ensuring incident and request SLA targets are met and all support documentation is adequate, up to date and available to all. Ability to assist the MSP with any support tickets ...

privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while ensuring assignments are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary.Will provide input into cybersecurity strategic roadmap and annual budget.Adhere to applicable change management policy ...

accuracy, contributing to knowledge base articles and self-service guides. Prioritise, escalate, and collaborate on complex issues with higher-tier IT teams to maintain SLA targets. Monitor system alerts and perform routine operational checks to ensure peak service availability. Maintain strict adherence to organizational security policies, ITIL guidelines, and secure ...

resets and user account support Ensure all tickets are fully documented and updated in the ITSM system Monitor and manage ticket queues to meet SLA targets Identify recurring issues and contribute to problem management Escalate complex or unresolved issues to 2nd/3rd line support Previous experience ...

platform experience across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling)Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalentTrack record of building metrics-driven support operations ...

delivering outstanding customer service. What Success Looks Like Fast, professional customer responses and increased first-contact resolution. Well-managed ticket queues with consistently strong SLA performance. Engineers receiving accurate, well-triaged tickets. Smooth service delivery across IT, Print, Communications and Automation. Strong operational reporting and support for the Head ...

processes (Incident, Problem, Change, Knowledge, Configuration Management).• Hands-on experience with ITSM tools (ServiceNow, JSM, HPSM, CMDB).• Experience in reporting & analytics (availability, SLA compliance, RCA trends).• Experience in audit support, process documentation, and working with internal/external auditors.• Excellent communication and stakeholder management skills; ability ...

will act as a liaison between the business and IT organization. You will be responsible for managing and resolving tickets in ServiceNow within the SLA and provide support for IT related issues from software to hardware including applications, iPhones, workstations, and printers, escalating when needed. Your role will include taking ...

Knowledge of Hyper-V, VMware or other virtualisation platforms * Exposure to cyber security technologies including SIEM and MDR solutions * Experience working within ITIL or SLA-driven service environments * Knowledge of backup and disaster recovery solutions The Package Competitive salary (DOE) * Funded professional certifications and ongoing technical development * Exposure ...

equipment and end-user devices. Investigate and resolve infrastructure issues including switches, Wi-Fi, cabling and network connectivity. Manage and prioritise support tickets, ensuring SLA targets are met. Maintain accurate documentation, asset registers, user accounts and change records. Deliver approved technical changes and small onsite IT projects. Work closely with ...

from similar issues from re-occurring.Provide occasional on-site support at customer sites to resolve incidents.Take responsibility and exceed company and customer OLA/SLA’sProvide administrative and technical support of managed service operations including involvement of weekend tasks.Create and maintain strong relationships with other business units.Ensure customers and Bechtle ...

problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required ...

incidents and contribute to incident reportsReview and approve planned work in readiness for deploymentCollect metrics for vendor 4th Line escalation and ensure deadlines and SLA are met.Maintain comprehensive and accurate documentation of all aspects of the production environment.Work with Head of Trader Voice to provide system monitoring improvements and alerting ...

team leadership and project delivery across a varied client base. Key Responsibilities Lead, mentor, and develop Service Desk engineers, ensuring high ticket quality and SLA performance. Act as the senior escalation point for complex 2nd and 3rd line technical incidents and drive root-cause resolution. Plan and deliver infrastructure ...

Youll need strong hands-on experience with Microsoft Intune, Entra ID, Defender for Business, Windows 11 and macOS device management, ITSM/ticketing operations, SLA-driven support and people leadership. This role suits someone who is client-facing, data-driven, calm under pressure, prevention-focused and comfortable leading a support ...

doing Providing technical support for software applications via phone, email and Microsoft Teams Managing incidents and service requests through a ticketing system, ensuring SLA targets are achieved Troubleshooting application issues and resolving problems where possible Escalating more complex issues to internal technical specialists when required Supporting user administration, including password ...

identify effective solutions. Monitor and manage ERP incidents, ensuring timely resolution and clear communication with customers. Escalate high-priority incidents and non-conformance with SLA as needed. Provide guidance and assistance to end-users on system functionality, processes, and best practices. Effectively manage and prioritise the outstanding call list. Proactively ...

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

relationships throughout the service lifecycle. • Lead regular Service Review Meetings with customer stakeholders. • Produce Service Management reports and performance updates. • Monitor and report on SLA and KPI performance. • Drive continual service improvement initiatives. • Manage service escalations through to resolution. • Work closely with Account Management to support customer success. • Review service ...

consistently high customer satisfaction scores. Building strong, long-term B2B customer relationships. Supporting the achievement of customer retention targets. Meeting agreed service KPIs and SLA commitments. Providing accurate administration and supporting the successful delivery of customer services. Contributing to continual service improvement initiatives. Supporting opportunities for customer growth and additional ...