51 to 75 of 276 Permanent SLA Jobs in the UK

services. Main Responsibilities Being the first point of escalation for the 1st Line Support Team Working from a Helpdesk System to resolve tickets, ensuring SLA's and KPIs are met Providing enhanced end user desktop support on Desktops, Laptops, IP Phones, Headsets, Monitors, Tills etc Analyse diagnose and resolving issues more »

software problems. all support issues on the helpdesk system. out daily systems checks. PC updates and ensure standard builds are maintained. to company defined SLA s & KPI s. to UK Head office and other AMS sites What we're looking for? 5 GCSE Grades (C and above) or equivalent, including more »

processes and services are coordinated and delivered effectively to all staff and sites across the Trust, to ensure delivery of the Service Level Agreement (SLA). Main duties of the job Northumbria Healthcare NHS FT provides health and social care services in Primary care, Acute hospitals, Community hospitals and services … processes and services are coordinated and delivered effectively to all staff and sites across the Trust, to ensure delivery of the Service Level Agreement (SLA) About us We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth more »

timeframes and budgets. Collaborate with Project Managers, Technical Architects, and Solutions Architects to create IT solutions that meet customer needs. Maintain a service desk SLA agreement of 95% or above. Manage and maintain the IT network, identifying and addressing any risks. Handle incoming calls, tickets, and emails, ensuring all tickets more »

vendor management. Your strategic leadership and collaboration with internal and external stakeholders will be essential to ensure the delivery of services in accordance with SLA and KPI agreements. What you'll need to succeed Proven experience in successfully delivering Service Management within an Azure environment. Certification at the level of more »

vendor management. Your strategic leadership and collaboration with internal and external stakeholders will be essential to ensure the delivery of services in accordance with SLA and KPI agreements. What you'll need to succeed Proven experience in successfully delivering Service Management within an Azure environment. Certification at the level of more »

communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch tasks. Generating Control Reports to more »

follow-ups, customer meetings to adjust payments and also make sure projected monthly revenue is achieved. Provide internal analysis and reporting on service performance, SLA, and KPI performance. Take up assigned service projects for entire region as required including Machine update program, Cybersecurity etc. Provide regular customer facing performance and more »

external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as more »

WAN/LAN Day-to-day: Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »

role, as the Systems Support Team works closely to investigate, manage, and resolve Service Requests within predefined timescales, adhering to NEP Service Level Agreements (SLA) and strict security protocols. The Systems Support Lead will support NEP Consortium members in system functionality and best practices across P2P, O2C, and A2R solutions more »

on time Use of payroll system to run reports for tenders and due diligence Prioritising workload to meet payroll deadlines, TUPE Regulations and achieve SLA's, by planning ahead Essential Criteria: High level of diligence and attention to detail Team Worker working in a team of TUPE Officers Self-starter more »

strengthen stakeholder relationships. Conduct monthly face-to-face meetings with clients to gather feedback and identify new opportunities. Service Excellence: Ensure service level agreements (SLA) and key performance indicators (KPI) are consistently met. Relationship Management: Foster positive relationships with clients and staff to maintain high standards of service delivery. Requirements more »

accordingly. Troubleshoot within End User Computing, Networks and Applications problems, diagnose and solve hardware/software Incidents/problems in line with the agreed SLA’s. To follow up on ticket statuses to requestors and communicate progress promptly. Arranging external support with the third-party vendors where issues cannot be more »

where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops/Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware more »

and develop high levels of customer service to support the organisation s operational teams. Requesting, removing, and aligning information in line with within agreed SLA s. Providing regular and ad-hoc reports. About you: Strong communication skills, both written and verbal. Analytical, confident, self-motivated with excellent attention to detail. more »

for a wide variety of current and new technologies for a range of SMB and Enterprise clients. Provide technical guidance and resolve issues within SLA guidelines. Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with more »

manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs more »

Champion a unified approach across the organisation for operational efficiency and collaboration. * Ensure compliance with quality, safety, and environmental standards. Maintain high standards of SLA and KPI compliance in support and project delivery. * Analyse operational data to identify areas for improvement. * Optimise end-to-end processes to drive revenue. * Develop more »

S, and related tools and applications. Advanced technical diagnostic and research skills. Ability to identify and escalate issues to management when appropriate to meet SLA Requirements. Good foundational knowledge of networking components and services such as TCP/IP protocols, DHCP and DNS technologies. Requires ability to correctly access risks more »

to attend site to repair faults and raise appropriate purchase orders as required. To ensure that timeframes are adhered to in relation to service level agreement To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered t Candidates suitable for this role more »

will include service reviews, performance monitoring and resolving any issues. Profile Good knowledge of IT service and application delivery, as well as successful service level agreement accomplishments Demonstrable experience of Service Delivery Manager roles within an MSP environment and overseeing IT service for multiple, external customers Experience with agreeing and more »

customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities : To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of events with customers to ensure expectations are clear. To produce more »

driving continuous improvement in service delivery. The successful individual will collaborate with cross-functional teams to enhance the customer experience, optimise support processes, underpin SLA Performance with insight and training, the individual will also ensure the team have the scale and skills to provide specialist technical expertise to our Fixed more »

an analytical approach to fault finding covering various services. Carrying out prescribed activities and Service Requests that have been requested by users. Adherence to SLA s and OLA s Experience: Proven technical support experience from a large organisation. Office 365 Sharepoint MS Teams Active Directory Email systems and protocols Domain more »