76 to 100 of 402 Permanent SLA Jobs in the UK

a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »

WAN/LAN Day-to-day: Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »

on time Use of payroll system to run reports for tenders and due diligence Prioritising workload to meet payroll deadlines, TUPE Regulations and achieve SLA's, by planning ahead Essential Criteria: High level of diligence and attention to detail Team Worker working in a team of TUPE Officers Self-starter more »

on time Use of payroll system to run reports for tenders and due diligence Prioritising workload to meet payroll deadlines, TUPE Regulations and achieve SLA's, by planning ahead Essential Criteria: High level of diligence and attention to detail Team Worker – working in a team of TUPE Officers Self-starter more »

a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous individual who can adhere to SLA targets Desirable Experience with MDM tools for MacOS and iOS such as JAMF, Okta or Addigy MSP or Financial Services experience Relevant certifications from vendors more »

strengthen stakeholder relationships. Conduct monthly face-to-face meetings with clients to gather feedback and identify new opportunities. Service Excellence: Ensure service level agreements (SLA) and key performance indicators (KPI) are consistently met. Relationship Management: Foster positive relationships with clients and staff to maintain high standards of service delivery. Requirements more »

the process of call forecasting and tracking. Develop the right organization of WFM and assignment. Manage the shift schedule process and operate to maximize SLA and staff satisfaction. Build real-time operation visualisation to improve the supervising operation efficiency. Maintain performance reports to track EU Customer Service team performance. Attend more »

development team. Participate in testing and quality assurance efforts to ensure the stability and reliability of these components. Work in accordance to defined Support SLA’s and KPI metrics. Work with the team lead to Continuously improve support processes: Identify areas for process improvement specific to FIX protocols, application support more »

accordingly. Troubleshoot within End User Computing, Networks and Applications problems, diagnose and solve hardware/software Incidents/problems in line with the agreed SLA’s. To follow up on ticket statuses to requestors and communicate progress promptly. Arranging external support with the third-party vendors where issues cannot be more »

external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as more »

where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops/Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware more »

of the key vendors across the Cloud- Azure, GCP, and AWS. Kubernetes & troubleshooting, managed services like AKS Using your SRE Attitude (understanding SLI, SLO & SLA) Container Image Management & Security like Aquasec Code Quality & repository Management like SonarQube & NexusQ Service Mesh (Istio) traffic shaping, canary, blue/green & usage of envoy more »

and track issues from outset to conclusion. Working methodically to respond to, day by day operational needs Adept at avoiding service disruptions and maintaining SLA and information security requirements Escalate any unresolved issues Ideally hold ITIL framework knowledge and qualifications. Have a good understanding of ServiceNow Working Hours Consistency of more »

and develop high levels of customer service to support the organisation s operational teams. Requesting, removing, and aligning information in line with within agreed SLA s. Providing regular and ad-hoc reports. About you: Strong communication skills, both written and verbal. Analytical, confident, self-motivated with excellent attention to detail. more »

and develop high levels of customer service to support the organisation’s operational teams. Requesting, removing, and aligning information in line with within agreed SLA’s. Providing regular and ad-hoc reports. About you: Strong communication skills, both written and verbal. Analytical, confident, self-motivated with excellent attention to detail. more »

Serve as a point of contact between internal and external stakeholders on all payroll inquiries Develop and implement best practices, key performance indicators and SLA metrics for department Remain up to date with international payroll laws/regulations. Lead and train teams on E2E process, provide guidance and expertise across more »

for a wide variety of current and new technologies for a range of SMB and Enterprise clients. Provide technical guidance and resolve issues within SLA guidelines. Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with more »

to attend site to repair faults and raise appropriate purchase orders as required. To ensure that timeframes are adhered to in relation to service level agreement To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered t Candidates suitable for this role more »

companies both on and off-site as needed. Configure applications and hardware on new and existing IT devices. Support VIP users with a tight SLA when applicable. Ensure timely and responsive communication with internal and external stakeholders. Skills and Experience: Strong technical skills in hardware break-fix, software, and operating more »

customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities : To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of events with customers to ensure expectations are clear. To produce more »

an analytical approach to fault finding covering various services. Carrying out prescribed activities and Service Requests that have been requested by users. Adherence to SLA’s and OLA’s Experience: Proven technical support experience from a large organisation. Office 365 Sharepoint MS Teams Active Directory Email systems and protocols Domain more »

an analytical approach to fault finding covering various services. Carrying out prescribed activities and Service Requests that have been requested by users. Adherence to SLA s and OLA s Experience: Proven technical support experience from a large organisation. Office 365 Sharepoint MS Teams Active Directory Email systems and protocols Domain more »

team. Organize staff schedules and manage leave requests. Conduct regular performance assessments and provide constructive feedback. Ensure the service desk meets operational efficiency and SLA targets. Oversee ticket queues for prompt issue resolution. Handle escalations for complex or high-priority problems. Ensure customer satisfaction through effective issue resolution. Keep customers more »

the helpdesk and 24/7 lines are always covered Employee yearly appraisals Hiring of new staff Assist client account managers with reviews Ensure SLA's/KPI's are being adhered too Be responsible for all technical support staff, targets, disciplines and recruitment Additional pay can also be obtained more »

required specification, quality and within agreed SLAs. Extensive knowledge to investigate, diagnose, troubleshoot, and resolve a wide variety of hardware problems within agreed client SLA's. Assemble, configure, and install all hardware platforms. Perform builds, installations, configuring and setups to various forms of IT and infrastructure hardware. Perform builds, installations more »