1 to 25 of 28 Permanent Service Catalogue Jobs in the UK

initiatives. ServiceNow CSM Define and configure ServiceNow Customer Service Management (CSM) capabilities to support new services. Configure and administer: Service Catalogue Workflows Entitlements Asset Management Configuration Items (CIs) Service Request Processes Support ServiceNow integrations within non-domain separated environments. Configure and maintain … training materials. Delivering operational readiness training and knowledge transfer. ServiceNow Customer Service Management (CSM) administration and configuration, including: Service Catalogue, Workflows, Entitlements, Asset Management, Configuration Item (CI) Management, Integrations, IT Asset Management (ITAM) Stakeholder management across technical and operational teams. Risk assessment, mitigation and process ...

Service Management - Service Catalogue - ITIL - Government - SC clearance I am looking for a Service Management Analyst to join a busy team with our central government client. They are looking for someone to join their Service Catalogue team to manage … maintain the IT Service Catalogue so it accurately reflects the products and services available to users. Due to the nature of the team and the w... WKCL1_UKTJ ...

services productisation initiative. You wont just be managing agencies or reviewing strategy decksyou will unlock the potential of our service catalogue, translating practitioner-level technical capabilities into outcome-focused enablement, anchored in the "Jobs to be Done" of enterprise buyers. You will act as the crucial bridge … Sales team, and Marketing team, ensuring Scale Factory goes to market with authority, clarity, and undeniable value. Your Core Responsibilities 1. Service Catalogue Productisation & Outcome Scoping Apply and improve our productisation templates to take high-priority practices (Cloud, Data, Quality, AI, Agentic Automation) and make scalable offers. ...

Service Delivery Manager - Defence Department: IT Location: North East Bristol - with parking Reports to: IT Operations Manager Salary: £54,102 to £67,056, Are you an experienced Service Delivery Manager with a passion for leading teams, optimising IT services, and driving continual improvement? Our client … Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including ...

Description Service Design & Transition Analyst (ITIL) £500 a day (Inside IR35) Hybrid (3 days onsite in Manchester or Milton Keynes) 3-4 Months Service Design & Transition Analyst required to manage the Service Design & Transition element of Projects & Programs introducing new or changed Services into … agreed service artefacts such as (but not confined to) Service Definition, Service Level Agreement and Service Catalogue entry. Chair any necessary meetings between the project and support stakeholders (internal and external) and provide regular progress updates to all support stakeholders. Communicate ...

administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies … legitimate security breach Establishing and governing the security incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting ...

Service Delivery Manager Annual Salary: £70,000 - £80,000 Location: Watford – hybrid We are seeking a Service Manager responsible for the end-to-end delivery, performance, and continuous improvement of IT services supporting our clients business functions. This role involves managing the full lifecycle of several … accountability and people development. Ensure IT services deliver business value, meet agreed performance targets, and operate within budget. Maintain the IT Service Catalogue and ensure services are aligned with front office needs. Develop trusted relationships with business stakeholders to understand operational priorities and shape a service ...

over legacy systems. TSM/TSOM/CPQT/SPMT Implementation Architect and deliver Telecoms Service Management solutions including service catalogue design, SLA management, fulfilment workflows, and customer-facing portals. Lead TSOM implementations covering discovery, service mapping, and AIOps integrations for proactive operations. … Design CPQT solutions for telecommunications product configuration, dynamic pricing rules, quote-to-order workflows, and CPQ catalogue management aligned to TM Forum standards. Drive SPMT delivery including demand management, project portfolio governance, resource capacity planning, and executive reporting dashboards. Leadership & Stakeholder Engagement Act as the primary technical authority ...

actively build strong working relationships within the business to learn of up-and-coming events that could impact BTS and the service and systems we deliver, to enable action to be taken to support.Undertake general field support activities requiring the highest level of technical expertise and experience, covering … office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment, and all services that shall be defined within the Service Catalogue for the Workplace Services Service Tower. Produce and maintain relevant technical documentation for Services within Workplace Services. Proactively monitor systems and networks ...

overcome technical, educational, and competitive obstacles to our continued growth. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field … more about the in‐office requirements. What you’ll achieve Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid‐market accounts (300–2,000 employees), from discovery through proof, demo, and close. Develop a deep understanding ...

Collaborate with Finance on forecasting and cost reviews. Cloud Capability Leadership Define and evolve the Cloud Delivery Roadmap. Maintain a Cloud Service Catalogue aligned to KPIs and SLAs. Embed continuous improvement across cloud and platform services. Stakeholder Engagement Collaborate with Architecture, Group Technology, Service Management ...

HRSD implementations , working across business and technical teams? Can you facilitate workshops , gather requirements and translate them into user stories, process flows or service catalogues? Are you interested in HR transformation , including employee experience, process improvement and digital enablement? The Opportunity: Connect people, process and technology On behalf ...

Cloud Infrastructure Engineer is required by a leading managed service provider (MSP) based near Bournemouth, paying circa 45k. This is a hybrid role (3 days in-office) for a Microsoft Cloud specialist with advanced expertise in Azure, MS 365, and virtualised environments looking to lead complex projects … Operating with a focus on operational excellence, they have grown significantly over the last three years, investing heavily in their internal service catalogue and training initiatives. With a dedicated team of experts and a strong turnover, they are a stable yet fast-paced business that values continuous ...

Decide optimal approaches to detect, investigate, and respond to threats. Develop processes, governance, and ways of working for target operating models and service catalogues. Support research to stay ahead in cybersecurity practices. Collaborate with engineers and threat hunters to analyse data and drive strategy/continuous improvement. Create ...

Decide optimal approaches to detect, investigate, and respond to threats. Develop processes, governance, and ways of working for target operating models and service catalogues. Support research to stay ahead in cybersecurity practices. Collaborate with engineers and threat hunters to analyse data and drive strategy/continuous improvement. Create ...

Problem, Change, Request, Knowledge) • Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls • Strong experience in Flow Designer, Workflows, and Service Catalog development • Experience with integrations using REST/SOAP APIs, MID Server, and data imports • Ability to troubleshoot performance issues, script errors, ACLs ...

lifecycle Drive automation across testing, security, deployment, and monitoring Partner with Cloud and Platform teams Own and evolve the Golden Path service catalogue Business Continuity & Resilience Embed resilience and BCP via policy-as-code Ensure audit-ready pipeline outputs Run recovery and resilience testing (game days) What ...

problem it set out to fix. The work will sit across ServiceNow HRSD, so things like HR case management, employee portals, HR knowledge, service catalogues, employee journeys, workflows and wider employee experience improvements. You'll be involved across the delivery lifecycle too, from early discovery and design through ...

Success Plans — ensuring all required operational infrastructure is in place for each product to be sold and delivered consistently. Define and maintain the services catalogue, SKUs, and standard rate card; ensure pricing is current, published, and being used by the sales organisation. Implement and manage the standard SOW process ...

innovation and delivery. Role: Establish and scale an AI Governance Centre of Excellence Design the CoE operating model, governance structure and service catalogue Create governance frameworks, controls and oversight mechanisms for AI and emerging technologies Build executive sponsorship and secure buy-in from senior stakeholders across multiple ...

Opportunity We're seeking a driven, entrepreneurial Account Executive to join a newly formed team bringing Asana's platform to IT and service teams. This is a unique opportunity to be at the ground floor of an emerging go-to-market motion, working as part of a dedicated … bring customer feedback to the product team and design the product and pricing strategy. You'll be starting conversations with IT leaders, service delivery teams, and cross‐functional stakeholders who are looking to modernize how they coordinate work, deflect repetitive requests, and deliver exceptional employee experiences. This role ...

using PySpark, SQL, and Delta Lake. Implement data ingestion from multiple sources (APIs, streaming, databases). Your Skills: Python proficiency. AWS : Cloud formation , Service Catalog , IAM , S3 , Glue , Lambda , Knowledge python sdk, boto , EKS , ECS , ECS , VPC , SUBNETS , NACLs. Terraform : Modules , providers , terraform enterprise , Snowflake terraform provider knowledge. ...

Opportunity We're seeking a driven, entrepreneurial Account Executive to join a newly formed team bringing Asana's platform to IT and service teams. This is a unique opportunity to be at the ground floor of an emerging go-to-market motion, working as part of a dedicated … bring customer feedback to the product team and design the product and pricing strategy. You'll be starting conversations with IT leaders, service delivery teams, and cross-functional stakeholders who are looking to modernize how they coordinate work, deflect repetitive requests, and deliver exceptional employee experiences. This role ...

management tools. Drive platform scalability, performance optimisation, and technical innovation. CMDB & Governance Define CMDB and CSDM strategies. Ensure data quality, configuration management, and service mapping standards are maintained. Establish governance controls for platform stability, compliance, and operational excellence. Delivery & Transformation Support Agile delivery teams through the full project … transformation programmes. Strong expertise across: ITSM ITOM ITAM CMDB IRM TPRM BCM S2P Hands-on experience with: ServiceNow development Platform integrations Flow Designer Service Catalog Workflows Business Rules and Client Scripts Strong understanding of: CMDB CSDM CI relationships Data governance Experience with REST/SOAP integrations, MID Servers ...

growth of the RS Group business across EMEA, APAC and the Americas. The role also provides hands-on operational oversight of managed service suppliers, ensuring contractual service obligations, SLAs and commercial commitments are met. What You Will Be Doing Maintenance of the policies, standards and processes … monthly and annual forecasting of these budgets. Responsible for the compliance and governance of managing vendor licence agreements & entitlements through our service partners covering usage, renewals & license rationalisation. Responsible for the financial management and controls for the relevant contract costs including invoice approvals, and the identification and delivery ...