13 of 13 Permanent Service Catalogue Jobs in the UK

IT Service and Systems Manager At Protein Works, we rely on our IT systems to power solutions across all functions at our state-of-the-art PW Campus facility. As we continue our mission "To Create The Best Shakes On The Planet," we're seeking an experienced IT Service and Systems Manager to lead our IT … service delivery and ensure operational excellence across our growing technology landscape. The selected individual will report directly to our Technology Director and will be responsible for managing a small, dynamic team of IT Systems and IT Support executives. This is a pivotal role that bridges the gap between technical operations and business strategy, ensuring our IT services align … our rapid growth as one of the UK's fastest-growing multi-award-winning consumer food brands. Objectives of this role Lead and develop a high-performing IT service team to deliver exceptional support across the organization Establish and maintain robust IT service management frameworks using JIRA Agile processes, ITIL methodologies, or similar industry standards Drive More ❯

Hands-on Service Desk Manager Permanent Full Time West London - Hybrid working £55,000 - £65,000 + Private healthcare As Service Desk Manager you will be responsible for the day to day support and maintenance of all end user services Windows, M365, etc, to all offices globally, Provision of laptops and mobile devices, Supporting desktop client … access to back-office applications that are supported by the applications team, End user security management. Required experience: Extensive Service Desk experience: Running a modern user centric support function in an international business. Creation, monitoring and reporting of relevant SLA and KPI metrics Acting as an ambassador to end users, and working directly with users to meet their … aligned with ITIL principles. Including: User provisioning and access management (Starter/movers/leavers, access reviews, etc) Change management Asset management Incident/Problem management Service catalogue, CMDB, etc End user device and software patching Familiarity with Information Security Operational management The role of service desk in incident response General familiarity with security best More ❯

both internal teams and external partners. This is an exciting opportunity for an exceptional, experienced Administrator to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Sales Support: Assist the sales team with preparing quotations … and dashboards for the sales team. Monitor and track account activities, deliverables, and deadlines to ensure performance standards are met. Collaborate with internal teams (e.g., sales, project management, service delivery, and service) to ensure timely communications. Sales Service Support: Contribute to service documentation: asset lists, service catalogues, and ongoing service activities. Support onboarding by preparing handover documentation, updating CRM/service records, and ensuring all required contracts, assets, and support information are in place. Support renewal proposals as required. Cross-Functional/General: Create and maintain CRM records (sales, projects, and service sales). Ensure adherence to company policies and processes in both client More ❯

of action to detect, investigate and respond to threats. Develop and establish processes, governance and ways of working to enable the delivery of our target operating model and service catalogue. Support research activities to continually maintain the edge in cybersecurity practises Work with Engineers & Threat Hunters to analyse data from dashboards to effectively chart strategy and continuous improvement. More ❯

the supplier base. Manage Change Management processes to ensure smooth transitions and minimal disruption. Partner with the Service Desk Manager to maintain the IT Service Catalogue and key supplier relationships. Contribute to IT Operations budgets and roadmap planning (approx. £1 million spend). Deliver insightful dashboards, performance reports, and analysis to management. Support compliance with … frameworks and standards such as PCI, GDPR, and ITIL. About You: Experienced in managing IT suppliers, contracts, and service delivery within a business of around 250-300 employees. Confident managing budgets of around £1 million. Commercially astute and analytical - able to assess value over price and make informed recommendations. Skilled at process improvement and contract renewal planning. A More ❯

IT Service Delivery Manager Central London £70,000 - £80,000 PA A leading construction engineering organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager. This is a highly acquisitive business with ambitious growth plans over the coming years. This is a pivotal role within a high-performing IT team, ideal … service. You'll oversee 1st and 2nd line support teams, take ownership of the ServiceNow platform and play a key role in driving operational maturity, continuous improvement and service optimisation. You'll also contribute to wider business initiatives, including M&A integration projects, ensuring smooth transitions and consistent service delivery throughout periods of change. Key Responsibilities … adoption and alignment with organisational goals * Manage daily operations, allocate resources effectively and monitor incident and request trends to ensure SLA compliance * Embed ITIL best practices across all service management disciplines, including Incident, Problem, Change, Release and Major Incident Management * Oversee third-party service providers, ensuring contractual and performance standards are met * Identify and address process More ❯

ServiceNow Engineer to join a financial services team, taking ownership of the operation, development, and maintenance of the ServiceNow platform. The role includes managing the enterprise service catalogue (ESC), supporting third-party modules, and ensuring the platform delivers effectively for business needs. Key Responsibilities: Manage and prioritise the backlog, planning work into regular sprints and delivering changes More ❯

IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have … a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request … automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate More ❯

IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have … a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request … automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate More ❯

full product lifecycle-from ideation through launch and continuous improvement. Backstage Implementation & Ownership:Drive the adoption and continuous improvement of Backstage, ensuring it supports key use cases like service catalog, documentation, templates, and reusable assets. Developer-Centric Focus:Collaborate closely with developers to understand their pain points, workflows, and reuse challenges-ensuring the portal helps them find and More ❯

full product lifecycle—from ideation through launch and continuous improvement. Backstage Implementation & Ownership: Drive the adoption and continuous improvement of Backstage, ensuring it supports key use cases like service catalog, documentation, templates, and reusable assets. Developer-Centric Focus: Collaborate closely with developers to understand their pain points, workflows, and reuse challenges—ensuring the portal helps them find and More ❯

and DevSecOps practices throughout the software delivery lifecycle. What you'll be doing Design, build and operate the Azure-based Internal Developer Platform as a product, enabling self-service environment provisioning and repeatable golden paths. Develop and maintain Infrastructure as Code (Terraform and/or Bicep) modules and reusable templates for AKS, networking, storage, databases, and app runtimes. … through automation and platform enhancements. Implement cost visibility and optimisation (FinOps) across the platform: tagging, budgets/alerts, rightsizing, autoscaling and usage reporting. Maintain platform documentation, runbooks and service catalog entries; contribute to onboarding guides and demo sessions for consumers of the platform. Participate in an on-call rota for critical platform services and lead/coordinate incident … response when required. About you Strong hands-on experience with Microsoft Azure core services (networking, compute, storage) and platform services (AKS, App Services, API Management, Event Hub/Service Bus). Proficiency with Infrastructure as Code: Terraform (essential) and/or Bicep (optional); module design, versioning and testing. Solid CI/CD background using Azure DevOps or GitHub More ❯

the partner network (using due diligence, financial analysis, as well as contracting principles and methodologies). Strong relationship management skills are essential, including procurement, negotiation, relationship management, and service portfolio skills. You will also work collaboratively with colleagues across the organization to create a more joined-up partner ecosystem. What youll do Development of a Professional Services International … efficient cost modelling and solution design to support internal presales functions. Building pricing and cost strategies that mitigate risk, aligns with billing and contractual obligations, and enables profitable service delivery. Produces and maintains clear frameworks and cost/pricing tools appropriate to global business, that take account of indexation, exchange rates, local laws. Owns and manages partner contracts … that manage risk, ensures legal compliance and protects Computacenter and customers. Ensures ongoing compliance against standards, policies, certifications and financial stability that ensures service quality, ethical business and ESG (Environmental, Social and Governance) standards are maintained. Partner Relationship Management Creates and maintains senior relationships with partners and potential partners, that ensures the partners operate in the interests of More ❯