conducted in safe and secure manner among employees, third parties and other industry partners.This assignment will work alongside the programme team to facilitate, review and enhance the current service design and operational aspects of the service, including the smooth transition of services into live.As an IT Service Designer, you will be responsible for designing … ensure they meet the needs of our clients and align with business objectives. You will work closely with stakeholders, including clients, IT teams, and business leaders, to create service designs that are efficient, scalable, user-friendly and fit for purpose. Responsibilities Service Design: Develop and document detailed service designs, including service blueprints … purpose support model Service Acceptance Criteria: Facilitate the SAC delivery, including budget. Create and publish service artefacts (Service Definition, SLA, ServiceCatalogue). Stakeholders: Chair meetings and provide progress updates to stakeholders. Artefacts/Documentation: Create and manage key artefacts and processes, SDP's, Resource Models & ELS SKILLS Must have Bachelor More ❯
the configuration, optimisation, and administration of the ITSM/Case Management tool, ensuring they are up to date, secure, and tailored to meet the organisations ever-evolving needs. • Service Design - Scope requirements, implement and enforce best practices aligned with ITIL framework to create new service areas, and configure workflows and automation rules for process efficiencies. • Incident … and Problem Management - Implement and monitor robust incident and problem management practices, ensuring our teams have an effective response to cyber security issues, and minimising service disruptions. • Change Management - Coordinate change management processes to manage risks associated with updates and modifications, enhancing the security posture and compliance. • Process Improvement - Identify opportunities for process enhancement within the ITSM tool … to the ITIL framework, applying best practices to boost operational efficiency, service quality, and end-user satisfaction and also conduct regular assessments for optimisation. • ServiceCatalogue & Asset Management - Maintain and update the servicecatalogue and asset inventory, ensuring alignment with cyber security requirements and business priorities. • Audit - continuous audit of processes, user More ❯
the configuration, optimisation, and administration of the ITSM/Case Management tool, ensuring they are up to date, secure, and tailored to meet the organisations ever-evolving needs. Service Design - Scope requirements, implement and enforce best practices aligned with ITIL framework to create new service areas, and configure workflows and automation rules for process efficiencies. Incident … and Problem Management - Implement and monitor robust incident and problem management practices, ensuring our teams have an effective response to cyber security issues, and minimising service disruptions. Change Management - Coordinate change management processes to manage risks associated with updates and modifications, enhancing the security posture and compliance. Process Improvement - Identify opportunities for process enhancement within the ITSM tool … to the ITIL framework, applying best practices to boost operational efficiency, service quality, and end-user satisfaction and also conduct regular assessments for optimisation. ServiceCatalogue & Asset Management - Maintain and update the servicecatalogue and asset inventory, ensuring alignment with cyber security requirements and business priorities. Audit - continuous audit of processes, user More ❯
Save the Children International has an exciting opportunity for the Global Service Delivery Manager to join our global team. Job Title: Global Service Delivery Manager Team: Technology Services Reports To: Head of Service Automation and Tooling Contract Length: Permanent Location: Any approved Save the Children International office location. Time Zone: Europe, WCA, ESA, MENAEE … of employment. International Travel Requirements: Up to 10% People Management Responsibility: No Team purpose: The purpose of the team is to ensure effective, high-quality, and efficient technology service delivery that aligns with organisational goals. This includes developing strategic visions, monitoring performance, liaising with stakeholders, managing risks, and maintaining service documentation. Role purpose: The purpose of … this role is to ensure efficient and high-quality technology service delivery that aligns with organisational goals, by developing strategic plans, monitoring performance, managing risks, maintaining service documentation, supporting stakeholder communication, and handling escalated incidents. Principal Accountabilities: Develop and execute strategic plans for technology service delivery, ensuring alignment with organisational goals and driving continuous More ❯
units that drive internal and external value. The project will be executed in step with a carefully choreographed schedule of activities - including but not limited to: ServiceCatalogue Definition: Drawing upon your commercial acumen and robust grasp of core business fundamentals - support commercial product leads in the productization of existing Group services delivered. Function as a leading … product cost base at depths not previously explored is essential. Commercial Pricing Model Development: Deploy technical financial modelling skills to formulate pricing models - blending together relevant servicecatalogue components, formulated cost base, and appreciation of cost behaviours. Pricing models must be compatible with open market pricing dynamics, OPCO service demand, and transfer pricing principles - whilst … operationalised with outcomes tested and approved across a broad stakeholder base: customer, commercial, finance, tax. Benchmark Analysis: Collaborate with commercial teams to identify real market alternatives to new service lines, gaining insight into competitors' offerings-scope, pricing, quality, and terms. Benchmarking is central to shaping our product strategy around scope, quality, and efficiency. Critical Financial Tooling: Leave a More ❯
Finance Technology Service Manager page is loaded Finance Technology Service Manager Apply remote type Hybrid locations GBR-Berkshire-Slough GBR-London-London NLD-North Brabant-Veghel GBR-Greater London-London time type Full time posted on Posted 3 Days Ago time left to apply End Date: July 29, 2025 (10 days left to apply) job requisition … capabilities as accelerators and enablers of growth, the Mars Corporate Finance Technology (FinTech) organization plays a critical role in delivering the Enterprise Digital Transformation agenda for Mars. The Service Management & Operations team's ambition is to be the face of operational excellence, user experience, and business alignment, driving trust and proactive services for Finance. This role focuses on … the systems supporting Finance run smoothly, are continually improved, and deliver great user experiences. You will operate at the intersection of DT, vendors, and the business, driving proactive service delivery and problem-solving for all of FinTech. You will serve as the coordinator and point of contact for service issues and escalations. This role is crucial More ❯
Finance Technology Service Manager page is loaded Finance Technology Service Manager Apply remote type Hybrid locations GBR-Berkshire-Slough GBR-London-London NLD-North Brabant-Veghel GBR-Greater London-London time type Full time posted on Posted 3 Days Ago time left to apply End Date: July 29, 2025 (10 days left to apply) job requisition … capabilities as accelerators and enablers of growth, the Mars Corporate Finance Technology (FinTech) organization plays a critical role in delivering the Enterprise Digital Transformation agenda for Mars. The Service Management & Operations team's ambition is to be the face of operational excellence, user experience, and business alignment, driving trust and proactive services for Finance. This role focuses on … the systems supporting Finance run smoothly, are continually improved, and deliver great user experiences. You will operate at the intersection of DT, vendors, and the business, driving proactive service delivery and problem-solving for all of FinTech. You will serve as the coordinator and point of contact for service issues and escalations. This role is crucial More ❯
the hospitality industry are currently looking to bring on an Operations Analyst on a 6 month initial contract. My client are on a journey to transform their IT service delivery, ensuring they provide efficient, effective, and valuable support to their multi-site organisation. This role is key to understanding their current service landscape and implementing improvements … that will have lasting impact on their operations. Position Overview We are seeking a mid to senior level Infrastructure & Operations Analyst to join our Service Desk team on a contract basis. This role will be instrumental in analyzing our current IT service request landscape, developing a structured servicecatalog, and implementing improvements through runbooks … and automation. The ideal candidate will have strong analytical skills and experience with data classification, Zendesk, and BigQuery. Key Responsibilities Service Request Analysis & Categorization Discover patterns in data by analyzing existing service/support requests across multiple channels and systems Turn raw data into relevant insights by developing and implementing a comprehensive categorization system Extract and More ❯
the hospitality industry are currently looking to bring on an Operations Analyst on a 6 month initial contract. My client are on a journey to transform their IT service delivery, ensuring they provide efficient, effective, and valuable support to their multi-site organisation. This role is key to understanding their current service landscape and implementing improvements … that will have lasting impact on their operations. Position Overview We are seeking a mid to senior level Infrastructure & Operations Analyst to join our Service Desk team on a contract basis. This role will be instrumental in analyzing our current IT service request landscape, developing a structured servicecatalog, and implementing improvements through runbooks … and automation. The ideal candidate will have strong analytical skills and experience with data classification, Zendesk, and BigQuery. Key Responsibilities Service Request Analysis & Categorization Discover patterns in data by analyzing existing service/support requests across multiple channels and systems Turn raw data into relevant insights by developing and implementing a comprehensive categorization system Extract and More ❯
requirements and translate them into technical solutions on the ServiceNow platform. • Design, develop, and customize ServiceNow applications and modules including Incident, Problem, Change, Asset, CMDB, Knowledge, Request, and Service Catalog. • Develop workflows, business rules, UI actions, client scripts, and integrations using REST/SOAP APIs. • Support ServiceNow upgrades, patching, and performance tuning. • Collaborate with internal teams and client More ❯
requirements and translate them into technical solutions on the ServiceNow platform. • Design, develop, and customize ServiceNow applications and modules including Incident, Problem, Change, Asset, CMDB, Knowledge, Request, and Service Catalog. • Develop workflows, business rules, UI actions, client scripts, and integrations using REST/SOAP APIs. • Support ServiceNow upgrades, patching, and performance tuning. • Collaborate with internal teams and client More ❯
to detect, investigate and respond to threats Develop and establish processes, governance and ways of working to enable the delivery of our target operating model and servicecatalogue Support research activities to continually maintain the edge in cybersecurity practises Work with Engineers & Threat Hunters to analyse data from dashboards to effectively chart strategy and continuous improvement. Actively More ❯
of action to detect, investigate, and respond to threats. Develop and establish processes, governance, and ways of working to enable the delivery of the target operating model and service catalogue. Support research activities to maintain cutting-edge cybersecurity practices. Work with Engineers & Threat Hunters to analyze data from dashboards for strategic planning and continuous improvement. Lead migration and More ❯
and core banking application developers. You'll be the bridge between users, business teams, and technical stakeholders, ensuring seamless day-to-day operations and delivering enhancements to improve service and efficiency. Key Responsibilities: Serve as primary IT liaison - managing incidents and service requests via ServiceNow Support PC network/infrastructure Provide second line support for Office … support group-wide IT initiatives Coordinate with vendors and head office IT to resolve issues promptly Document IT processes, update policies, and assist with ITIL/Servicecatalogue improvements You will have: Solid IT operations/support experience- gained from within a banking or financial services company Strong grasp of Windows infrastructure, networking, Office 365, SCCM and More ❯
planning, implementation, and maintenance of security infrastructure, systems, and applications. Maintain security controls aligned with recognised international standards, and conduct internal and external audits. Own our servicecatalogue, internal processes, incident management and security controls. Manage IT budgets and ensure cost-effective allocation of technology resources and overseeing procurement. Ensure our suppliers and vendors are appropriately assessed … outcomes. Work well with leadership stakeholders across business boundaries. Have a proven ability to leverage tools to accurately map out work for teams. Understand the fundamentals of ITSM, Service Design, Deployment and Support. Have experience implementing international security standards (such as ISO 27001:22 (preferred), NIST CSF or SOC2), including internal and external auditing. Have a track record More ❯
planning, implementation, and maintenance of security infrastructure, systems, and applications. Maintain security controls aligned with recognised international standards, and conduct internal and external audits. Own our servicecatalogue, internal processes, incident management and security controls. Manage IT budgets and ensure cost-effective allocation of technology resources and overseeing procurement. Ensure our suppliers and vendors are appropriately assessed … outcomes. Work well with leadership stakeholders across business boundaries. Have a proven ability to leverage tools to accurately map out work for teams. Understand the fundamentals of ITSM, Service Design, Deployment and Support. Have experience implementing international security standards (such as ISO 27001:22 (preferred), NIST CSF or SOC2), including internal and external auditing. Have a track record More ❯
Mandatory skills: - Have a proven track record of Service Delivery Management - Customer management and relationship management in a customer environment - Reporting internally and externally - Commercial governance, Contract adherence and management and Legal Regulatory requirements - Technical direction and understanding of customer topology and service - Security Processes and Procedures More ❯
To apply direct for this role please visit Civil Service Jobs and quote ref no. HMRC Security are part of HMRCs Chief Digital Information office (CDIO) and support HMRC to assess business and reputational risks in one of the largest IT estates in Europe.? Cyber Security Technical Services (CSTS) are integral part of HMRC Security. We are responsible … of cyber risks for the business and influence appropriate decisions in keeping with the HMRC risk appetite. Lead on the delivery of cyber services from our servicecatalogue, while supporting our Secure By Design security lifecycle. Act as initial escalation point to deal with incidents and problem management ensuring problems get resolved and issues are addressed at … achieve the highest performance standards. Applied knowledge of security architectures, operating systems & networking architectures, technologies & the OSI Model. Strong working knowledge of Cloud Security & Risk applied to all service models. Deep knowledge of multiple security domains and disciplines including Cyber, Physical, Personnel, Process, Policy, Privacy, Law & GDPR. Working knowledge of appropriate ISO standards including More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
HMRC
To apply direct for this role please visit Civil Service Jobs and quote ref no. HMRC Security are part of HMRCs Chief Digital Information office (CDIO) and support HMRC to assess business and reputational risks in one of the largest IT estates in Europe.? Cyber Security Technical Services (CSTS) are integral part of HMRC Security. We are responsible … of cyber risks for the business and influence appropriate decisions in keeping with the HMRC risk appetite. Lead on the delivery of cyber services from our servicecatalogue, while supporting our Secure By Design security lifecycle. Act as initial escalation point to deal with incidents and problem management ensuring problems get resolved and issues are addressed at … achieve the highest performance standards. Applied knowledge of security architectures, operating systems & networking architectures, technologies & the OSI Model. Strong working knowledge of Cloud Security & Risk applied to all service models. Deep knowledge of multiple security domains and disciplines including Cyber, Physical, Personnel, Process, Policy, Privacy, Law & GDPR. Working knowledge of appropriate ISO standards including More ❯
the Bank's operational resilience and continuity arrangements. Key Responsibilities will include: Conducting and maintaining detailed mapping of business processes, people, and third parties. Maintaining the servicecatalogue and associated mapping. Developing a strong understanding of the business systems, assets and processes. Conducting analysis of mapping to identify vulnerabilities, issues, and/or dependencies with systems/… days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance More ❯
/CD templates and optimisations to ensure that engineers can release as early and often as possible. Designing and implementing a developer portal (eg. Backstage), to provide a servicecatalog to the engineering team, and also author many other useful DevOps plugins. Contributing to observability best practices and providing key SLI/SLO metric reporting, so that the More ❯
Lead the centralisation, documentation, and continuous improvement of a unified controls inventory, including clear assignment of control ownership and alignment of roles and responsibilities. Maintain the servicecatalogue and ensure organizational alignment across business units and technology teams. Develop and deliver consolidated reports on agreed security metrics, such as training completion rates and awareness initiatives. Coordinate the More ❯
Lead the centralisation, documentation, and continuous improvement of a unified controls inventory, including clear assignment of control ownership and alignment of roles and responsibilities. Maintain the servicecatalogue and ensure organizational alignment across business units and technology teams. Develop and deliver consolidated reports on agreed security metrics, such as training completion rates and awareness initiatives. Coordinate the More ❯
Job summary Our Service Operations Team are looking for an ICT Service Operations Centre (SOC) Engineer to join their team. The successful candidate will be a passionate and dedicated individual who will be responsible for ensuring that we deliver a prompt, efficient and positive ICT service delivery experience for every one of our customers. … a logical approach to diagnosing and resolving technical faults on supported equipment throughout the organisation. Main duties of the job The post holder will work with the ICT Service Operations Team Leader to deliver an integrated ICT support service within the agreed Service Level Agreements (SLAs). The post holder must have the ability … ensuring the Waste Electrical and Electronic Equipment (WEEE) regulations are adhered to and confidential data is secure prior to disposal. Assist to develop and maintain supporting documentation for service management as defined in the Service Catalogue. Provide advice/guidance where relevant to ICT security and observe all ICT security procedures in the performance of your More ❯
senior executives. Participate and lead in the negotiation and closing of deals. Provide leadership around Value management and Value realization. Maintain an operating knowledge of Alida's product & servicecatalog and can relate them to solving customers' business problems. Internal Collaboration & Coordination: Act as the central coordinator across geographies, ensuring a cohesive account strategy and unified engagement model. More ❯
