15 of 15 Permanent Service Catalogue Jobs in the UK

consistency of operational data. - Streamline reporting processes and automate reporting tasks. - Provide support for Power BI and other reporting tools. 3. Service Catalogue & Performance Framework : - Assist in developing the SCC Service Catalogue and performance framework. - Ensure services are well-defined, owned, and measurable. - Align … activities and provide recommendations for improvement. Expected Deliverables : During your time in this role, you will contribute to: Establishing the SCC Service Catalogue and performance framework. Developing and implementing a robust KPI and KRI framework. Creating effective performance dashboards and reporting capabilities. Enhancing visibility of demand, performance ...

seeking an experienced and service-focused IT Service Delivery Manager to lead the delivery, performance, and continual improvement of high-quality IT services. This is an exciting opportunity to work with stakeholders, technology teams, and external partners to ensure reliable, efficient, and customer-focused IT service delivery across the organisation. Main Responsibilities for IT Service Delivery Manager Roles Manage the end-to-end delivery of IT services in line with agreed service level agreements and business requirements Build strong relationships with internal stakeholders, users, suppliers, and technology service ...

exciting opportunity for an experienced IT Service Management professional to support the day-to-day operation and continual improvement of corporate IT services. Working closely with managed service providers and third-party suppliers, you will drive service performance, oversee incident and problem management activities … service disruption. Represent the organisation in problem management reviews to ensure effective issue resolution. Maintain and develop the IT Service Catalogue and associated service request processes. Own and manage joiner, mover and leaver processes, ensuring requests are completed accurately and efficiently. Review ...

Management processes Experience coordinating Major Incidents and Change Management Experience with Problem Management and Continual Service Improvement Knowledge of Service Catalogue and Request Management Experience using enterprise ITSM platforms (Remedy, ServiceNow or similar) Strong stakeholder and supplier management skills Excellent communication and reporting abilities Comfortable … Lead Major Incident coordination and stakeholder communications Support Problem Management and root cause improvement initiatives Maintain and improve Digital Workplace and Service Catalogue offerings Work closely with Service Desk, Security and third-party suppliers Produce operational reporting and customer satisfaction metrics Improve data quality across ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … services within budget. Maintain and oversee key elements of the Service Management System (SMS). Maintain and develop the service catalogue to meet customer requirements. Identify service trends, risks and opportunities for improvement through data analysis. Lead major incident response and recovery activities. ...

administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies … legitimate security breach Establishing and governing the security incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting ...

administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies … legitimate security breach Establishing and governing the security incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting ...

AgileSource are seeking an experienced ServiceNow Business Analyst to support the delivery and enhancement of ServiceNow-based service management capabilities. This role requires a strong Business Analyst who can effectively engage with stakeholders, elicit and document requirements, and translate business needs into clear ServiceNow solutions. Immediate Start Ongoing … translating business requirements into ServiceNow functional requirements. Knowledge and experience of IT Service Management (ITSM) processes. Experience working with Service Catalogue Management and service request processes. Strong stakeholder management and communication skills. Experience facilitating workshops and engaging with both technical and non-technical ...

change delivery. Data quality sits with the Head of Data. The product and service ownership model: named owners, service catalogue, measures and roadmaps, working with platform and domain owners. Adoption, business readiness, communication and workforce impact. Benefits management: plans, tracking, realisation, and recommendations to stop … . Product, service and innovation Put in place the product and service ownership model the strategy calls for: named owners, catalogue, measures and roadmaps. Ownership sits with the business or platform lead. This function provides the engagement, portfolio and delivery mechanism around it. Create ...

change delivery. Data quality sits with the Head of Data. The product and service ownership model: named owners, service catalogue, measures and roadmaps, working with platform and domain owners. Adoption, business readiness, communication and workforce impact. Benefits management: plans, tracking, realisation, and recommendations to stop … . Product, service and innovation Put in place the product and service ownership model the strategy calls for: named owners, catalogue, measures and roadmaps. Ownership sits with the business or platform lead. This function provides the engagement, portfolio and delivery mechanism around it. Create ...

actively build strong working relationships within the business to learn of up-and-coming events that could impact BTS and the service and systems we deliver, to enable action to be taken to support.Undertake general field support activities requiring the highest level of technical expertise and experience, covering … office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment, and all services that shall be defined within the Service Catalogue for the Workplace Services Service Tower. Produce and maintain relevant technical documentation for Services within Workplace Services. Proactively monitor systems and networks ...

management disciplines to continuously elevate best practices and process standardisation. Partner with the Lead PMO Analyst to implement continuous improvements to the PMO service catalogue. Skills, Knowledge & Expertise Advanced Data Skills: Expert spreadsheet capabilities (advanced formulas, data validation, pivot tables, macros, and complex data visualisation). Delivery Experience ...

cared for, happy and inspired in building an extraordinary place to work. About the role Are you a strategic tech leader who treats service delivery like a precision machine? We are seeking a visionary Head of IT Service & End User Computing (EUC) to define, build … govern our core service delivery and workplace technology ecosystem across global markets. You will establish a disciplined, well-oiled support model, acting as the high-velocity, single global "front door" for all internal IT operations. If you are passionate about leveraging advanced AI to eliminate technical debt, optimizing ...

progresses, the role will broaden into the design and implementation of the wider Target Operating Model, covering people, process, technology, data, governance and service management. This is a senior, hands-on transformation role requiring someone who can operate beyond traditional Business Analysis responsibilities. The successful candidate will … process, technology, data and governance. Facilitate TOM workshops and define future-state processes, roles, responsibilities and RACI models. Support the development of governance, service management processes and operating procedures. Identify opportunities for process improvement, standardisation and improved ways of working. Manage Jira backlogs, user stories and key Agile ...

including user and group management, access controls and data integrity. Configure and support ServiceNow modules including Incident, Problem, Change, Request, CMDB, Knowledge and Service Catalogue. Monitor platform performance, troubleshoot issues and coordinate resolution with support partners where required. Support integrations with third-party systems and tools. Maintain platform … documentation, including configurations, workflows and procedures. Resolve incidents and fulfil service requests. Coordinate platform upgrades, changes and ongoing maintenance. Support business users with ServiceNow processes and best practice. Configure and schedule reports, notifications and system alerts. Manage CMDB health and support the creation and maintenance of user training ...