ServiceDeliveryManager We have a truly rare opportunity for an experienced and driven ServiceDeliveryManager to join our award-winning business, which provides fully managed IT services across Northwest England. We are keen to hear from candidates who not only have proven … the next step in their career, take on greater responsibility, and grow into a future leader within the industry. Main Responsibilities for the successful ServiceDeliveryManager: As the ServiceDeliveryManager, you will be a key member of the senior leadership team, reporting …/Pre-Sales staff, ensuring they are held accountable for delivering our services to an exacting standard and following our defined processes Continuously improving servicedelivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes More ❯
SERVICEDELIVERYMANAGER/BRISTOL & CORSHAM/£70,000 TO £90,000 PER ANNUM DOE & CLEARANCE A fantastic new opportunity for an experienced ServiceDeliveryManager , to join a fast-growing business. In 2019, our founders were working as engineers solving complex cross domain … and security organisations. Our client was formed to consolidate the founder’s collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. The ServiceDeliveryManager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 engineers, the ServiceManager will be responsible for the day-to-day management of More ❯
Help Desk & ServiceDeliveryManager About My Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic … and committed to excellence. We are looking for a Help Desk & ServiceDeliveryManager, based in Taunton, Somerset - Hybrid – Minimum of 3 days in the office Role Overview My client is seeking a dynamic Help Desk & ServiceDeliveryManager to oversee the performance of … their Help Desk team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. More ❯
Help Desk & ServiceDeliveryManager About My Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic … and committed to excellence. We are looking for a Help Desk & ServiceDeliveryManager, based in Taunton, Somerset - Hybrid – Minimum of 3 days in the office Role Overview My client is seeking a dynamic Help Desk & ServiceDeliveryManager to oversee the performance of … their Help Desk team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. More ❯
Help Desk & ServiceDeliveryManager About My Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic … and committed to excellence. We are looking for a Help Desk & ServiceDeliveryManager, based in Taunton, Somerset - Hybrid – Minimum of 3 days in the office Role Overview My client is seeking a dynamic Help Desk & ServiceDeliveryManager to oversee the performance of … their Help Desk team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. More ❯
based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. ServiceDeliveryManager Chester £40,415- £42,542 per year 40 hours per week - Monday to Friday - 8:00am - 4:30pm We are … looking for a ServiceDeliveryManager to join our Planned and Minor Works team based in Chester. As ServiceDeliveryManager you will cover different sites across the North Region, your daily activities will include coordinating a team of 10 Multi Trade Operatives to … in Joinery is crucial.You will be provided with a company van and will have opportunities to develop your career within Sanctuary. The role of ServiceDeliveryManager will include: Overseeing repairs and refurbishment projects, ensuring they are carried out to a high standard Inspecting works completed to More ❯
We are seeking a highly skilled and experienced IT ServiceDeliveryManager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong … leadership skills, technical expertise, and the ability to manage complex servicedelivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: ServiceDelivery Management: Lead the delivery of IT services to meet both … operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement: Serve as the main point of contact for stakeholders, ensuring that servicedelivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. More ❯
connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways. Responsibilities Description of Role ServiceDeliveryManager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification … and meet agreed KPIs and Service Levels. As the first point of contact for key serviced clients, the ServiceDeliveryManager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to … ensure service excellence. As a customer facing role, a North ServiceDeliveryManager will own the client service relationship and oversee a range of activities to facilitate seamless service. A North ServiceDeliveryManager will be expected to maintain excellent customer relationships More ❯
ServiceDeliveryManager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced ServiceDeliveryManager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic ServiceDeliveryManager … Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving servicedelivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes … ensuring high levels of performance, accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT servicedelivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. As part of the senior leadership team, this role More ❯
ServiceDeliveryManager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced ServiceDeliveryManager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic ServiceDeliveryManager … Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving servicedelivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes … ensuring high levels of performance, accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT servicedelivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. As part of the senior leadership team, this role More ❯
ServiceDeliveryManager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced ServiceDeliveryManager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic ServiceDeliveryManager … Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving servicedelivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes … ensuring high levels of performance, accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT servicedelivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. As part of the senior leadership team, this role More ❯
ServiceDeliveryManager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced ServiceDeliveryManager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic ServiceDeliveryManager … Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving servicedelivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes … ensuring high levels of performance, accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT servicedelivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. As part of the senior leadership team, this role More ❯
warrington, cheshire, north west england, United Kingdom
KnoWho
ServiceDeliveryManager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced ServiceDeliveryManager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic ServiceDeliveryManager … Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving servicedelivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes … ensuring high levels of performance, accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT servicedelivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. As part of the senior leadership team, this role More ❯
Orpington, London, United Kingdom Hybrid / WFH Options
Fresh People Ltd
ServiceDeliveryManager ITMS Are you a proactive, client-focused IT professional with a strong background in servicedelivery? We are recruiting for an experienced ServiceDeliveryManager to lead IT support operations and ensure exceptional service performance for a busy … multi-site IT environment. This is a high-impact role where youll be responsible for overseeing the quality of service delivered to a core group of key business customers, leading both local and offshore teams, and driving performance against service KPIs. The Role Youll take charge of managing … IT servicedelivery end-to-end from 1st and 2nd line support to incident resolution and client reporting. Youll be the go-to escalation point for service issues, deliver monthly service reports to clients, and help identify opportunities to improve and expand services. Key Responsibilities Ensure More ❯
UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & ServiceDeliveryManager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management … customer service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & ServiceDeliveryManager will be responsible for ensuring outstanding servicedelivery to More ❯
ServiceDeliveryManager Take Your Career to the Next Level! At Convergence Group, we ve spent 20 years building a business that puts customers first. Our mission? To provide Connectivity as a Service (CaaS) - and we need a ServiceDeliveryManager to ensure … our customers experience the very best service in the industry. As our ServiceDeliveryManager, you ll support the ServiceDelivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and … Services. Your Role: Make a difference every day! You will act as the voice of the customer within Convergence Group. Lead service performance reviews and drive Service Improvement Plans when needed. Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls, building More ❯
Solihull, West Midlands, United Kingdom, Cheswick Green, West Midlands (County) Hybrid / WFH Options
The Convergence Group
ServiceDeliveryManager – Take Your Career to the Next Level! At Convergence Group, we’ve spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service’ (CaaS) - and we need a ServiceDeliveryManager to ensure … our customers experience the very best service in the industry. As our ServiceDeliveryManager, you’ll support the ServiceDelivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and … Services. Your Role: Make a difference every day! You will act as the voice of the customer within Convergence Group. Lead service performance reviews and drive Service Improvement Plans when needed. Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls, building More ❯
Employment Type: Permanent
Salary: £45000 - £60000/annum plus additional benefits
Senior ServiceDeliveryManager Location: Central London - 2x a week Rate: £500-550 Outside IR35 Contract: 6 months initial About the Role: Our client is seeking an experienced Senior ServiceDeliveryManager to work across IT service management, vendor coordination, and customer-facing … that combines process leadership with supplier oversight and stakeholder engagement. You’ll be instrumental in shaping and maturing the ITSM landscape while ensuring seamless servicedelivery to both internal and external customers. Key Responsibilities: Work across ITSM processes including Incident, Problem, Change, Request, Knowledge, and Configuration Management. Act … as a key liaison between internal teams, third-party suppliers, and customer stakeholders to ensure alignment of servicedelivery with business needs. Manage relationships with IT service providers, ensuring adherence to SLAs, KPIs, and contractual terms. Collaborate with business units and customer-facing teams to understand serviceMore ❯
Senior ServiceDeliveryManager Location: Central London - 2x a week Rate: £500-550 Outside IR35 Contract: 6 months initial About the Role: Our client is seeking an experienced Senior ServiceDeliveryManager to work across IT service management, vendor coordination, and customer-facing … that combines process leadership with supplier oversight and stakeholder engagement. You’ll be instrumental in shaping and maturing the ITSM landscape while ensuring seamless servicedelivery to both internal and external customers. Key Responsibilities: Work across ITSM processes including Incident, Problem, Change, Request, Knowledge, and Configuration Management. Act … as a key liaison between internal teams, third-party suppliers, and customer stakeholders to ensure alignment of servicedelivery with business needs. Manage relationships with IT service providers, ensuring adherence to SLAs, KPIs, and contractual terms. Collaborate with business units and customer-facing teams to understand serviceMore ❯
Senior ServiceDeliveryManager Location: Central London - 2x a week Rate: £500-550 Outside IR35 Contract: 6 months initial About the Role: Our client is seeking an experienced Senior ServiceDeliveryManager to work across IT service management, vendor coordination, and customer-facing … that combines process leadership with supplier oversight and stakeholder engagement. You’ll be instrumental in shaping and maturing the ITSM landscape while ensuring seamless servicedelivery to both internal and external customers. Key Responsibilities: Work across ITSM processes including Incident, Problem, Change, Request, Knowledge, and Configuration Management. Act … as a key liaison between internal teams, third-party suppliers, and customer stakeholders to ensure alignment of servicedelivery with business needs. Manage relationships with IT service providers, ensuring adherence to SLAs, KPIs, and contractual terms. Collaborate with business units and customer-facing teams to understand serviceMore ❯
Technical Production ServiceDeliveryManager (London, UK) We are seeking a full time Technical Production ServiceDeliveryManager to work onsite at our clients offices in London. Using your skills and experience working within a Managed Service environment you will help deliver success … that you oversee. You will develop and enable your direct reports across EMEA, to in turn develop and enable their own teams to deliver service excellence, playing a significant role in reporting this success through the creation and delivery of regular service review presentations. Being a point … of contact for client Service Owners will be a key part of your role so it is essential that you are able to build good partner relationships. Who We Are A wholly owned subsidiary of System One Services, The Dreamtek Group is a fully integrated production company offering a More ❯
the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The Senior ServiceDeliveryManager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and … IT Security managers, this person assures a high-quality service to end users. The ServiceDeliveryManager ensures Service Support and ServiceDelivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing … role and requires the establishment and management of expectations within the firm and drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and More ❯
the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The Senior ServiceDeliveryManager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and … IT Security managers, this person assures a high-quality service to end users. The ServiceDeliveryManager ensures Service Support and ServiceDelivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing … role and requires the establishment and management of expectations within the firm and drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and More ❯
the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The Senior ServiceDeliveryManager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and … IT Security managers, this person assures a high-quality service to end users. The ServiceDeliveryManager ensures Service Support and ServiceDelivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing … role and requires the establishment and management of expectations within the firm and drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and More ❯
the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The Senior ServiceDeliveryManager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and … IT Security managers, this person assures a high-quality service to end users. The ServiceDeliveryManager ensures Service Support and ServiceDelivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing … role and requires the establishment and management of expectations within the firm and drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and More ❯
