1 to 25 of 94 Permanent Service Design Jobs in the UK

ITSM Service Design Consultant - Security Position Description At CGI, we help organisations turn complex security challenges into meaningful, measurable outcomes. As a Security Service Design Consultant within our Advisory Services team, you'll shape next-generation IT services and operating models that protect critical systems … enhance user experience across the UK. Working closely with public and private sector clients, you'll design secure, resilient services that enable innovation, strengthen trust, and deliver lasting business value. You'll have the freedom to take ownership, the support to grow, and the opportunity to apply creativity ...

client is a leading digital consultancy delivering high‐impact transformation programmes across the UK and is a Business Elite Awards Winner for Best Digital Service Designs in the UK . As a Senior User Researcher , you will join a practice built on human‐centred design, evidence‐based decision … making, and multidisciplinary Agile delivery. This role places you at the centre of user‐centred service design, working with teams to understand real user needs, shape meaningful digital services, and influence strategic design decisions for large and complex organisations. As a Senior User Researcher , you will apply ...

Service Design Manager – Digital Transformation (Contract) Location: London or Glasgow (Hybrid) Contract: 2–3 Month Daily Rate Contract Team: Digital Experience The Opportunity We’re supporting a global professional services organisation looking to bring in an experienced Service Design Manager on a 3–5 month contract … step into a programme that has already delivered an MVP release, helping the team build on this foundation — interrogating the brief, exploring new service possibilities and shaping how these services evolve as part of a broader transformation agenda. A key part of the role will involve running and facilitating ...

designing large-scale public sector managed services opportunities . This role sits within a specialist solutioning and bid function , focused on developing compelling, deliverable service solutions for complex public sector programmes. The position plays a key role in opportunity shaping, service design, and bid leadership , ensuring solutions … commercially viable, operationally robust, and aligned with public sector procurement frameworks. This is a business-led solution architecture role , centred on operating model design, service transformation, procurement alignment, and the development of high-quality bid responses. Key Responsibilities Public Sector Opportunity Shaping Lead the qualification and shaping ...

Service Designer (UX-Led) My client is seeking an experienced Service Designer who has evolved from a UX background into service design - someone who understands interaction design deeply but now operates at a broader, end-to-end service level. This is not a product … design role. Its about shaping holistic services across journeys, systems, people, and touchpoints - ensuring experiences work seamlessly across digital and physical channels. Youll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into ...

Service Designer (UX-Led) My client is seeking an experienced Service Designer who has evolved from a UX background into service design - someone who understands interaction design deeply but now operates at a broader, end-to-end service level. This is not a product … design role. Its about shaping holistic services across journeys, systems, people, and touchpoints - ensuring experiences work seamlessly across digital and physical channels. Youll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into ...

digital services in the public sector, ideally within pensions, benefits, or other complex policy‐driven domains. In this role, you will lead the design of intuitive, accessible and user‐centred services that enable citizens and organisations to interact easily and confidently with pension‐related processes. You will work from … discovery through to delivery, shaping strategic direction, setting design standards, and ensuring services meet user needs, policy intent and Government Digital Service (GDS) expectations. Key responsibilities Lead interaction design across end‐to‐end services • Own and shape interaction design for complex user journeys, ensuring they ...

About Big Motive Designing services that work for everyone. Big Motive is a strategy and design consultancy that helps organisations navigate change, simplify complexity, and deliver accessible, user-centred digital products and services. We combine inclusive, human-centred research with AI-powered insight to design digital products, services … health, government, and social impact, from redesigning public services to launching digital tools and modernising legacy systems. The Internship We’re looking for a Design Intern to join our team. This role is ideal for a student or recent graduate in design who wants hands-on experience ...

Service Designer, Song Service CL9 - Consultant London, Manchester, Edinburgh Accelerate your career in a dynamic and innovative digital marketing agency that’s redefining how organizations in Song Service connect with stakeholders and deliver value. Join Accenture Song , a fast-growing division dedicated to crafting transformative digital experiences … scale. As part of Song Service, you’ll support a portfolio spanning health services, government agencies, education, and public sector institutions. Help leading organizations thrive by combining creativity, data-driven insights, and cutting-edge technology. Grow alongside our global network of talent, and help drive impactful change for some ...

Service Designer (Contract) We’re looking for an experienced Service Designer to join a multidisciplinary delivery team working on a major workforce automation transformation programme . This is an opportunity to help shape how automation is designed, understood and implemented across complex operational environments. You will play … Inside IR35) Start: ASAP Duration: 4 Months (High likelihood of extension) Location: Hybrid – occasional travel to Leeds The Role As a Service Designer , you will lead the design of services that support automation initiatives and operational transformation. You’ll work closely with product managers, technical teams, data specialists ...

Reporting Service Design Lead About Movar At Movar, we understand that project delivery is getting increasingly complex. Since 2013, we’ve been helping companies of all sizes improve the way projects are delivered. Our mission is to be the number one provider of innovative project solutions, driven … deeply about our people and clients. Adaptability – We embrace change and thrive in it. Loyalty – We stand by each other and our mission. Reporting Service Design Lead You will join Movar as a Reporting & Performance Design Lead for a Reporting-as-a-Service function, responsible ...

Senior Service Designer London (Hybrid – once a week with flexibility) £500+ 6-month contract Inside IR35 We are supporting a client on a major service transformation programme and are looking for a Service Designer to help shape and deliver scalable, high-impact services within a complex, regulated … role in mapping and redesigning end-to-end services, aligning Product, Operations, Risk, and Technology teams to deliver clear, scalable and compliant service models. The Role Lead end-to-end service design activities, including service mapping, blueprinting and future-state modelling across key workstreams. Identify pain ...

Reporting Service Design Lead - Digital PMO/Reporting-as-a-Service Location: Hybrid - 2-3 days a week onsite in Warrington (travel/expenses will be covered) Permanent Salary: Depending on experience Our client is expanding its Digital PMO capability and is seeking a Reporting Service Design Lead to shape how reporting drives decision-making across major programmes. This role goes beyond producing reports, you'll define how reporting operates, how it supports governance, and how it becomes a core service within a modern Digital PMO. Working across project management, project controls ...

AgileSource are looking for an experienced Service Architect to join our team on a permanent basis. This is an exciting opportunity for someone who enjoys designing, shaping, and improving end-to-end service solutions across complex business environments. As a Service Architect, you will work closely with … business stakeholders, project teams, technical architects, and operational teams to define scalable, supportable, and customer-focused service models. You will play a key role in ensuring that new and existing services are aligned with business goals, operational requirements, and best practice frameworks. Key Responsibilities Design and assure coherent ...

Service Introduction Lead Location: Manchester or Leeds (Hybrid) About the Opportunity A major enterprise SaaS platform business is entering a significant period of growth and platform evolution across Europe. With multiple engineering squads delivering new capabilities, the organisation is investing heavily in how new products and services move from … development into stable, scalable live environments. As Service Introduction Lead , you will play a pivotal role at the intersection of product, engineering and operations , ensuring that every new platform capability is introduced into live environments in a controlled, resilient and supportable way. This is a high-visibility role working ...

turn complex service requirements into seamless, business-ready delivery? We’re supporting a leading organisation on a critical transformation programme and are seeking an experienced Business Analyst with strong Service Design/Service Readiness capability. This is a delivery-focused role where … Opportunity You’ll work across multiple stakeholders and suppliers, driving readiness activity aligned to ORR/FORR milestones. This role blends business analysis with service transition, requiring strong structure, ownership, and stakeholder engagement. Key Responsibilities: Capture and document business, service, and non-functional requirements Lead workshops and coordinate ...

Reporting Service Design Lead - Digital PMO/Reporting-as-a-Service Location: Hybrid - 2-3 days a week onsite in Warrington (travel/expenses will be covered) Permanent Salary: Depending on experience Our client is expanding its Digital PMO capability and is seeking a Reporting Service Design Lead to shape how reporting drives decision-making across major programmes click apply for full job details ...

internal AI assistants) that meet consumers where they already work. We want someone who leads with problems, not solutions — who brings deep UX and service design expertise, has built catalog or marketplace products at scale, and can articulate how intelligent discovery evolves in an agentic AI world. What … data, publishing velocity, discovery-to-integration conversion, repeat usage, and governance compliance . Own the full lifecycle from problem discovery → delivery → adoption → iteration. Design a World-Class Discovery Experience Lead the UX and service design vision — intuitive, fast, and delightful across all touchpoints. Build rich dataset pages ...

Service Designer – Financial Crime & Payments Our growing client based in Manchester is looking for a talented Service Designer to join their team, focusing on Financial Crime and Payments. This role offers the chance to shape end-to-end customer and operational journeys, improve service effectiveness, and embed … Responsibilities Map current-state customer and operational journeys across financial crime and payments services, identifying pain points, failure areas, and opportunities for improvement. Design future-state journeys, service blueprints, and workflow models that reduce friction, enhance effectiveness, and embed financial-crime controls. Gather and analyse operational data, customer ...

Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep … understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging ...

Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep … understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging ...

Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep … understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging ...

Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep … understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging ...

business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE Showing at least … product strategy, product transformation, or digital consulting An expert in product operational models and product strategy consulting Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc. Curious about technology and its potential to strengthen businesses ...

reducing risk and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. … This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services. Key Responsibilities Service Mapping: Understand and document complex service journeys, systems, and user touchpoints to inform redesign opportunities. User-Centred Design: Advocate for user needs ...