1 to 2 of 2 Permanent Service Desk Assistant Jobs in the UK

Job summary As one of our Service Desk Assistants, you will provide 1st line technical IT support & telephone cover to all NHS Resolution employees and external stakeholders. The post holder will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff … problems, explaining information in a clear and logical way. Provide/maintain an exceptional level of customer service with internal and external stakeholders. To help callers with a support issue in a calm, polite, courteous and professional manner. Avoid the use of technical jargon to support stakeholders. To obtain … all the necessary facts from a caller to either resolve an IT problem by telephone, or to provide all the relevant details to the Service Desk Team. To communicate with the Service Desk Team in various areas (e.g. support call updates, support call allocation, departmental calendar more »

Insync Insurance, a valued part of the Brown & Brown Group, are looking to recruit a Digital Service Desk Assistant to join their hard-working & successful team. This is a fantastic opportunity for an experienced IT professional to join a thriving business with aspirations for growth in the … support and point of contact for the Digital Team and the user. To assist the Digital Products Lead Developer in the management of the service desk system ensuring tickets/tasks are prioritised correctly and allocated across the digital team. Working under the direction of the Digital Products … Manager to review and coordinate incidents and service requests, as well as user communication. Basic issue resolution which will be further built upon as the candidate evolves in the role. Build, maintain and provide weekly reports on tickets to the Digital Products Manager that will be used to feed more »