17 of 17 Permanent Service Desk Management Jobs in the UK

Service Desk Manager Manchester Hybrid (2 days p/w on site) Up to £55,000 + benefits Harvey Nash are proud to be partnered with a FinTech organisation based in Manchester; who are going through a largescale transformation, and has big plans to grow further at scale … this year. As such, as we are looking to recruit an experienced Service Desk Manager, on a permanent basis. This role will include the flexibility of hybrid working, however to be successful in this role you will be required to be on site in Manchester 2 days per … week. Role Summary: The Service Desk Manager is responsible for leading a 24/7 service desk team, ensuring efficient resolution of incidents and service requests while maintaining high service standards and supporting continuous improvement initiatives. Key Responsibilities: Lead day-to-day operations of More ❯

Title: Service Desk Manager Location: Principal location Kent but may be required to work at other company customer sites. Reporting to: Service Operations Manager _ Role: To manage and own the Service Desk function of the IT Services Division within the Company. To ensure the performance … of IT support services to customers within contractually agreed metrics. Work with all departments, and all customers on a personal basis, to ensure excellent service delivery. Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers. Skills, Knowledge and Experience … Essential: ITIL Foundation accreditation. 2-3+ years of Service Desk management experience in a busy MSP environment. 5+ years of Support Engineer experience at 1st, 2nd and/or 3rd line support. 3+ years' experience in leading a team of technical support engineers, in server, network More ❯

IT Governance Officer/IT Service Desk Manager Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in … hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: There are 4 parts to this role IT Service Desk Oversight Compliance and Governance Vendor Management Disaster Recovery and Business Continuity 1. Compliance and Governance: a. Oversee, and maintain compliance with … and risk remediation actions. d. Ensure all IT documentation, policies, and Standard Operating Procedures (SOP) are up to date and adhered to. 2. Vendor Management a. Ensure vendor compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they More ❯

IT Governance Officer/IT Service Desk Manager Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in … hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: There are 4 parts to this role IT Service Desk Oversight Compliance and Governance Vendor Management Disaster Recovery and Business Continuity 1. Compliance and Governance: a. Oversee, and maintain compliance with … and risk remediation actions. d. Ensure all IT documentation, policies, and Standard Operating Procedures (SOP) are up to date and adhered to. 2. Vendor Management a. Ensure vendor compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they More ❯

Magento Service Desk Manager (or Analyst looking to make the leap into a manager role), is required by my client who are an eCommerce Technical Development Agency. This role is remote based. They are passionate about innovating within eCommerce - whether working directly on projects with retailers or developing … will also need the ability to diagnose and resolve common Magento issues, including performance bottlenecks, payment gateway problems, and integration errors. As a Technical Service Desk Manager, you will be responsible for the successful delivery of all client tickets raised via the Service Desk, including ensuring … platforms. Strong communication skills to effectively liaise with clients, understand their issues, and explain technical concepts in a non-technical manner. Experience with support desk ticketing systems like Zendesk, Freshdesk, or Jira Service Desk for managing and prioritising customer requests. Knowledge of SLAs and the ability to More ❯

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing … IT strategy whilst successfully managing the day to day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely delivery … of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects … are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects … are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust More ❯

and risk remediation actions. d. Ensure all IT documentation, policies, and Standard Operating Procedures (SOP) are up to date and adhered to. 2. Vendor Management a. Ensure vendor compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they … meet contractual obligations and service levels. 3. Disaster Recovery and Business Continuity: a. Coordinate and conduct regular DR and BCP testing. b. Ensure the bank's IT infrastructure is resilient and capable of recovering from disruptions. 4. IT Service Desk Oversight: a. Manage the IT Service Desk to ensure efficient and effective support for all IT-related technical and service request issues. b. Implement best practices and continuous improvement initiatives for the IT Service Desk. c. Provide service desk performance MI Data in relation to closed and open tickets Key More ❯

and risk remediation actions. d. Ensure all IT documentation, policies, and Standard Operating Procedures (SOP) are up to date and adhered to. 2. Vendor Management a. Ensure vendor compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they … meet contractual obligations and service levels. 3. Disaster Recovery and Business Continuity: a. Coordinate and conduct regular DR and BCP testing. b. Ensure the bank's IT infrastructure is resilient and capable of recovering from disruptions. 4. IT Service Desk Oversight: a. Manage the IT Service Desk to ensure efficient and effective support for all IT-related technical and service request issues. b. Implement best practices and continuous improvement initiatives for the IT Service Desk. c. Provide service desk performance MI Data in relation to closed and open tickets Key More ❯

IT department, responsible for providing first and second-level technical support to end-users. This role involves troubleshooting hardware and software issues, responding to service desk tickets, and ensuring timely resolution of technical problems to maintain business productivity. The Helpdesk Engineer acts as the primary point of contact … connectivity) issues. o Diagnose and resolve technical problems efficiently and effectively. o Escalate complex issues to senior IT staff or external vendors as required. Service Desk Management: o Manage and prioritize service desk tickets using ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk … . o Ensure timely and accurate logging of incidents and service requests. o Maintain accurate documentation of troubleshooting steps and resolutions. o Monitor and track ticket resolution times and adhere to service level agreements (SLAs). User Account Management: o Create, modify, and delete user accounts and More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the … operations department is essential to ensure seamless work handovers. The shift team is responsible for event management and serves as the first point of contact for SOC and EDR alerts. They play a critical role in monitoring and responding to security and infrastructure events, ensuring swift incident resolution and … minimizing disruptions. You will report to the End User Manager for line management but will be fully responsible for your area, taking ownership of its performance and development. Core Responsibilities: Take full ownership of the shift team's performance, proactively driving improvements and ensuring continuous progress. Act as the More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the … operations department is essential to ensure seamless work handovers. The shift team is responsible for event management and serves as the first point of contact for SOC and EDR alerts. They play a critical role in monitoring and responding to security and infrastructure events, ensuring swift incident resolution and … minimizing disruptions. You will report to the End User Manager for line management but will be fully responsible for your area, taking ownership of its performance and development. Core Responsibilities: Take full ownership of the shift team's performance, proactively driving improvements and ensuring continuous progress. Act as the More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the … operations department is essential to ensure seamless work handovers. The shift team is responsible for event management and serves as the first point of contact for SOC and EDR alerts. They play a critical role in monitoring and responding to security and infrastructure events, ensuring swift incident resolution and … minimizing disruptions. You will report to the End User Manager for line management but will be fully responsible for your area, taking ownership of its performance and development. Core Responsibilities: Take full ownership of the shift team's performance, proactively driving improvements and ensuring continuous progress. Act as the More ❯

JMW Solicitors are searching for a customer focused and experienced IT Analyst to join our IT Department's London-based Service Delivery team. As an IT Analyst, you and other members of the Service team will be the first point of contact for all users via telephone, email … and face to face in conjunction with a service desk management system within an agreed SLA. You will be responsible for assisting with the maintenance and support of IT systems as well as contributing to IT project work as required. The working hours for this role will … shifts between 08:00 and 18:00), with additional paid overtime as part of an out of hours rota. Responsibilities Reporting to the IT Service Manager, the key deliverables of this role will include: Delivery of high-quality technical support on a range of technologies. Hands-on attitude to More ❯

the business. Acting as a mentor, you will coach colleagues with less experience in completing projects on time and in accordance with the change management procedure. Essential: Ability to install and configure Windows Server 2022/2025 technologies, including WSUS, Active Directory, Group Policy, DHCP, NPS, LDAPS, LAPS, AppLocker … with Dell SANs (including iSCSI, Raid) and Dell Servers Experience using Software such as: Nessus, Ad Audit Plus, Siem, Wireshark, SQL Server, and Jira Service Desk Management Networking: Routing Protocols (OSPF) Multicast QoS Layer 2 Protocols (RSTP, VLANs, Port Channels, Trunking, Storm Control, BPDU Guard) Security (802.1x More ❯

the business. Acting as a mentor, you will coach colleagues with less experience in completing projects on time and in accordance with the change management procedure. Essential: Ability to install and configure Windows Server 2022/2025 technologies, including WSUS, Active Directory, Group Policy, DHCP, NPS, LDAPS, LAPS, AppLocker … with Dell SANs (including iSCSI, Raid) and Dell Servers Experience using Software such as: Nessus, Ad Audit Plus, Siem, Wireshark, SQL Server, and Jira Service Desk Management Networking: Routing Protocols (OSPF) Multicast QoS Layer 2 Protocols (RSTP, VLANs, Port Channels, Trunking, Storm Control, BPDU Guard) Security (802.1x More ❯