1 to 12 of 12 Permanent Service Desk Management Jobs in the UK

Service Desk Manager Are you a seasoned Service Desk Manager with a unique twist? Our dynamic client is looking for an exceptional individual who not only excels in technical service management but also brings a wealth of experience working within Business Consultancy/Professional … Services to the table. Role: Service Desk Manager Type: Permanent, Full-time Location: Central London Working Pattern: Hybrid Salary: up to £85K per annum Key Responsibilities: * Lead and motivate the Service Desk team to deliver top-notch technical support and customer service. * Foster strong relationships with … clients, stakeholders, and the public to ensure positive interactions and brand representation. * Implement effective service desk processes and procedures to optimise efficiency and customer satisfaction. * Serve as a liaison between technical teams and external parties, conveying complex technical information in a clear and engaging manner. Requirements: * Proven track more »

We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members to carry … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using … event management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner. Liaising with specialist support teams. Following process and work instructions to resolve incidents, problems and events. Provide updates and reports on active more »

Who we are looking for A Senior Service Desk Engineer who will collaborate with Service Desk Engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Being a technical service desk, our goal … high level of customer service. In addition to ensuring our BAU work stack is under control, you will act as an escalation point for Service Desk Team Leaders and Engineers. You will also be a key contributor in new starter on boarding, as well as suggesting and incorporating … have a good level of technical knowledge, have a keen eye for detail, be proactive, assertive and strive to provide an excellent level of service at all levels. As we are a 24-hour Business our rota coverage is between the hours of 07:00 – 20:00 seven days more »

Service Desk Analyst Our client in the insurance industry are looking for a Service Desk Analyst to join their team based in Borehamwood. This is a full-time opportunity to provide 1st Line Support to our client's internal business users and provide high quality desktop … is essential. The working patterns will be Monday-Friday with some early starts (7.30am) needed. Weekend overtime available. The role and responsibilities: - As a Service Desk Analyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle, including verification and closure. - Receive, log and triage calls from the business and process them in a timely manner. - Highlight training needs across the company. - Escalate incidents where needed to 2nd and 3rd more »

Job summary The post holder will be part of the IT Service Desk providing first line IT support over the telephone. Resolving IT support issues using comprehensive technical expertise and providing excellent customer service to all end users. In addition, the post holder will be responsible for … o Triaging and resolving IT support requests logged to the IT service desk management application.o Imaging IT devices such as PCs, laptops and mobile devices.o Creating and managing user accounts. Main duties of the job To provide first line technical IT support to end users by telephone … utilising remote access tools. Use the Trust's service desk management tool to log all IT support issues raised by end users via telephone, email or through the IT portal. Create and manage accounts for IT systems using applications such as Active Directory and NHSmail. Maintain and more »

looking for an individual who has proven experience in successfully modernising traditional services, and has transformed and revitalised teams. Key responsibilities: Strategic Planning and Management Infrastructure Design and Maintenance Service Desk Management Team Leadership Development Technology innovation and evaluation Stakeholder communication and collaboration. Required experience Experience … in IT Infrastructure/Service Management, with significant experience leading infrastructure and service desk teams. Proven track record in modernising traditional IT services and leading digital transformation initiatives. Benefits Competitive Salary up to £70,0000 Generous holiday allowance and pension contribution Flexible hybrid approach to work … onsite. Ideally looking for someone who has high energy and ambition with a passion for driving change an innovation, with strong leadership and team management skills. If this sounds like something you could be interested in, please apply now. Associate Director of Digital Services- North West- Hybrid- FTC more »

The IT Infrastructure Manager is responsible for maintaining, developing, optimising, auditing, and safeguarding the IT network and infrastructure. This role also involves the line management of the IT team. Key Responsibilities: Management: Proactively manage the IT team to support and maintain existing systems and infrastructure. Maintain the integrity … IT system integrity. Design and implement strategic plans to meet current and future infrastructure capacity needs. Develop IT strategies in collaboration with the Senior Management team. Manage relationships with vendors, outsourcers, and contractors to secure infrastructure products and services. Provide hands-on infrastructure support when needed. Proactively manage telecoms … security, and alarm providers; audit service levels and negotiate contracts for Senior Management approval. Development: Recommend and oversee server upgrades and develop new procedures and work practices. Manage ongoing IT projects. Implement business processes, company policies, and controls to meet licensing, legislative, and compliance requirements. Establish a ‘best more »

The IT Infrastructure Manager is responsible for maintaining, developing, optimising, auditing, and safeguarding the IT network and infrastructure. This role also involves the line management of the IT team. Key Responsibilities: Management: Proactively manage the IT team to support and maintain existing systems and infrastructure. Maintain the integrity … IT system integrity. Design and implement strategic plans to meet current and future infrastructure capacity needs. Develop IT strategies in collaboration with the Senior Management team. Manage relationships with vendors, outsourcers, and contractors to secure infrastructure products and services. Provide hands-on infrastructure support when needed. Proactively manage telecoms … security, and alarm providers; audit service levels and negotiate contracts for Senior Management approval. Development: Recommend and oversee server upgrades and develop new procedures and work practices. Manage ongoing IT projects. Implement business processes, company policies, and controls to meet licensing, legislative, and compliance requirements. Establish a 'best more »

opportunity has arisen for a Finance Systems Manager to join our London based global law firm on a permanent basis. Responsible for the overall management and continual improvement of the Finance Systems Support Team Provide clear structure and direction for the support team in the provision of high quality … users Proactively lead and assist in training and user education. Create and maintain administration and user documentation Ensure that identified projects and initiatives, including service improvement initiatives, are delivered in a timely fashion Manage the support team to ensure they are motivated, effective and providing excellent customer service Work with the Senior Manager to provide strategic leadership and vision to the support team. Build excellent relationships with IT Service Desk management to ensure support processes and procedures are aligned and efficient. Experience of 3e is essential Excellent understanding of financial information systems A proven more »

opportunity has arisen for a Finance Systems Manager to join our London based global law firm on a permanent basis. Responsible for the overall management and continual improvement of the Finance Systems Support Team Provide clear structure and direction for the support team in the provision of high quality … users Proactively lead and assist in training and user education. Create and maintain administration and user documentation Ensure that identified projects and initiatives, including service improvement initiatives, are delivered in a timely fashion Manage the support team to ensure they are motivated, effective and providing excellent customer service Work with the Senior Manager to provide strategic leadership and vision to the support team. Build excellent relationships with IT Service Desk management to ensure support processes and procedures are aligned and efficient. Experience of 3e is essential Excellent understanding of financial information systems A proven more »

experience of communicating complex technical issues and solutions to a wide audience and with varying degrees of technical understanding Experience in using ITSM and Service Desk management tools ITIL/Agile methodology experience is desirable Knowledge or experience of testing, defect management and change/release more »

IT support. Manage relationships with vendors, outsourcers, and contractors to secure necessary infrastructure products and services. Proactively manage telecom, security, and alarm providers, auditing service levels and negotiating contracts for senior management approval. Ensure all systems are backed up securely and regularly. Maintain robust security measures to protect … against cyber threats. Oversee site-specific installations, including new store systems and replacement PCs. Mentor and guide junior IT team members. Work with senior management to shape IT strategies and implement IT plans to meet current and future infrastructure needs. Implement and maintain best practice Service Desk Management. Create and maintain user manuals, system documentation, and licensing agreements. Prepare budgets for capital expenditure projects for management approval. Develop and document IT policies and procedures, including disaster recovery plans and monitoring of software and hardware usage. Ensure compliance with licensing, legislative, and company policy requirements. Coordinate more »