infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident more »
with our Managed Service Provider for Database operations. A portion of your focus will be on assisting the team in the management of our ServiceNow ticket queue, which is made up primarily of Service Requests. Our goal is to maintain reasonable ticket SLAs while meeting the Team’s project commitments.YOU more »
across medium/large organisations Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware more »
Employment Type: Permanent
Salary: £30000 - £35000/annum Hybrid working, Medical
knowledge transfer. Manage the recruitment process for new Service Desk team members, ensuring a smooth onboarding experience with comprehensive training on ticketing systems (e.g., ServiceNow, Zendesk) and relevant IT support methodologies. Optimise team resources through effective scheduling and workload management, ensuring smooth operations during periods of staff leave or unexpected more »
business problems and work with teams globally. Functional understanding of project management principles and their application to infrastructure projects and teams. Working knowledge of ServiceNow and Microsoft office tools products. Proven ability to learn new technologies quickly to a high level of proficiency. Strong problem-solving and troubleshooting skills. Excellent more »
ServiceNow Consultant with strong ServiceNow solution design experience is sought by an international technology delivery organisation based in the Midlands. With a rich history of delivering innovative, enterprise tech solutions for household names this ServiceNow Consultant will play a key role in building and delivering client roadmaps working closely with … Solution Architect can expect excellent technical autonomy and a clear progression path as the team scales up over the next 12-18 months. This ServiceNow Consultant should have most of the following key skills: technical knowledge of ServiceNow plus a wider understanding of ITSM client facing experience with the ability … enterprise software development would be a plus additional service management platform exposure would be useful – 4me, Jira Service management, solarwinds etc In return This ServiceNow Consultant will receive: £80,000- £90,000 base salary 10% bonus car allowance share options long term remote working flexible working hours fasttrack progression more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
SF Recruitment (Tech)
ServiceNow Consultant with strong ServiceNow solution design experience is sought by an international technology delivery organisation based in the Midlands. With a rich history of delivering innovative, enterprise tech solutions for household names this ServiceNow Consultant will play a key role in building and delivering client roadmaps working closely with … Solution Architect can expect excellent technical autonomy and a clear progression path as the team scales up over the next 12-18 months. This ServiceNow Consultant should have most of the following key skills: - Strong technical knowledge of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with … software development would be a plus - Any additional service management platform exposure would be useful - 4me, Jira Service management, solarwinds etc In return This ServiceNow Consultant will receive: - £80,000 - £90,000 base salary - 10% bonus - Car allowance - Share options - Long term remote working - Flexible working hours - Fast track progression more »
New 6-month contract opportunity for a mid-senior (outside IR35) ServiceNow Technical Lead to join a consultancy with immediate effect. ServiceNow Technical Lead Responsibilities Oversee the design and deployment of ServiceNow solutions, making sure they align with business goals and adhere to industry standards. Accountable for the technical specifications … and execution of ServiceNow integrations. Set up and tailor ServiceNow, including workflows with Flow Designer, Service Catalog, UI, client scripts, business rules, UI actions, script includes, and more. ServiceNow Technical Lead Required Experience Order Management Tool (OMT) Telecommunications Service Management (TSM) Over 8 years of practical experience with the ServiceNow … platform. More than 5 years of experience in crafting comprehensive ServiceNow solutions. ServiceNow Technical Lead Application Process This is a 6 month contract requirement with a start date ASAP; CV's are currently being considered and interviews are taking place from Monday 3rd June 2024. The interview process will be more »
FDM is a global business and technology consultancy seeking a ServiceNow Platform Architect in London to work for our client within the Finance sector. Our client’s technology teams in the UK work closely with their global businesses to help design and build digital services that allow their millions of … customers around the world, to bank quickly, simply and securely. The cyber team is undergoing transformation and adopting ServiceNow as a strategic platform to digitise processes with the aim of improving colleague experience. The vision is to make ServiceNow the sole engagement platform for users so the client needs a … ServiceNow Platform Architect with extensive knowledge of ServiceNow across multiple products and capabilities. Responsibilities This role requires a strong and hands-on ServiceNow Platform Architect who can provide technical expertise against demands considering the platform’s architecture, capabilities, and best practices. These include the production of good quality technical documentation more »
Chippenham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Reed Technology
Experience Customer focussed attitude with positive approach Excellent telephone manner, listening and empathy skills Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL Proven experience & understanding of IT infrastructure, desktop and business applications Span of technical knowledge to encompass all versions of MS Windows, Basic TCP more »
to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to in more »
and scripting, cloud platforms. Experience in a customer-facing role, providing technical support. Understanding of ITIL standards and processes/experience of working with ServiceNow or an equivalent ITSM/CRM tool Application support experience delivering against Service Level Agreement targets AEJ Consulting Limited is acting as an Employment Agency more »
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
great if you had: Awareness of ITIL service management processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment Type: Permanent Location: Farnborough, with some remote working Security Clearance Level: SC Cleared, Must be eligible for DV Internal more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Human Capital Ventures
MI process during reported MIs. Skills and experience Ideally 12+ months of Service Desk or Technical Support experience Knowledge of ITSM ticketing systems, especially ServiceNow Strong background in Windows and Microsoft Office administration Experience with Active Directory and O365 administration Understanding of Apple mobile devices Familiarity with web conferencing tools more »
City of London, London, United Kingdom Hybrid / WFH Options
83zero Limited
As a ServiceNow Service Architect, your mission will be to architect solutions that not only adhere to best practices but also push the boundaries of what's possible with ServiceNow. You will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various … ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation. ServiceNow Service Architect - REMOTE (Successful candidates must qualify for security clearance checks) Salary: £80,0000 to £100,000 per annum - plus benefits and healthcare options Location: UK-Wide (REMOTE) Our client is a UK Cloud, Connectivity, Communications, and Cyber … Security pioneer, and a trusted technology partner for more than 3000 companies. They are looking for an experienced ServiceNow Service Architect to join their Operational Excellence Team who have a pipeline of exciting projects! This is unique opportunity for an Architect to enhance their digital career. Principal Accountabilities: Strategic Design more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
83zero Limited
As a ServiceNow Service Architect, your mission will be to architect solutions that not only adhere to best practices but also push the boundaries of what's possible with ServiceNow. You will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various … ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation. ServiceNow Service Architect - REMOTE (Successful candidates must qualify for security clearance checks) Salary: £80,0000 to £100,000 per annum - plus benefits and healthcare options Location: UK-Wide (REMOTE) Our client is a UK Cloud, Connectivity, Communications, and Cyber … Security pioneer, and a trusted technology partner for more than 3000 companies. They are looking for an experienced ServiceNow Service Architect to join their Operational Excellence Team who have a pipeline of exciting projects! This is unique opportunity for an Architect to enhance their digital career. Principal Accountabilities: Strategic Design more »
ServiceNow Technical Architect Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We are a group of skilled architects, project managers, process and technical consultants, delivering across the ServiceNow platform … to ensure organisations optimise how they use ServiceNow and transform the way in which they work. Our team culture is about working together, supporting each other, and growing together. We strive to continuously improve what we do, and we take pride in regularly receiving the highest customer satisfaction scores. Our … Technical Architects shape, design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow best practice. We offer expertise, tailored career prospects and the opportunity to work with a diverse customer base consisting of the UKs leading FTSE 250 and FTSE 100 businesses. Technical more »
Greater London, England, United Kingdom Hybrid / WFH Options
NTT DATA Business Solutions
global IT services provider headquartered in Tokyo, operating in more than 50 countries. We combine global reach with local intimacy to provide premier professional ServiceNow and SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As Global Elite … Partner for ServiceNow, we bring an added dimension of expertise and excellence to our suite of services, ensuring comprehensive solutions for our clients' diverse needs. As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national … approach needed for success of the project. Duties/Responsibilities: Collaborate with stakeholders to gather requirements and translate them into technical solutions within the ServiceNow platform. Design, develop, and implement ServiceNow applications, modules, and integrations based on business needs. Customise ServiceNow workflows, forms, UI pages, and scripts using JavaScript, HTML more »
the implementation of new services into their IT environments and maintain their CMD. Key Responsibilities Lead in the preparation of the CAB Workbench within ServiceNow Act as Change Manager in CAB or E-CABs when called upon. Contribute to the maintenance of a comprehensive configuration management database (CMDB)by updating more »
IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause more »
Employment Type: Permanent
Salary: £65000 - £75000/annum £6k Car allowance + 10-15% bonus
and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change more »
Policy Awareness of ITIL process of Incident, Change, Problem, Service Request and related activities Desirable skills Certification in Microsoft Technologies Experience with Service management, ServiceNow Knowledgeable in AD Experience supporting Lenovo, HP and Mac devices and tablets Driving licence & access to a vehicle SAN technologies, Converged Infrastructure etc.) Additional Information more »
management and proven experience working collaboratively with both technical and non-technical staff. It would be great if you already have… Previous experience of: ServiceNow, MS SQL, Azure Log Analytics, Splunk Understanding of transaction processing systems, preferably with some exposure to electronic point of sale. Experience of financial systems, ideally more »
