Senior Manager - Customer Care - AeroTech - Aviation Industry - Heathrow, London Job Summary: Lead and manage the EMEA Field Service, Spare Parts, and Rebuild departments to provide top-tier product support and drive revenue growth. Assist customers with service and parts needs more »
that drive the business for renewed growth. Demonstrated leadership experience in the development and implementation of customer experience programs, such as Medallia, qualtrics or surveymonkey, including Net Promoter System in scaled organisations - essential Experience of leading agile delivery of complex system developments with multiple stakeholders and limited resources - essential Subject more »
Manchester Area, United Kingdom Hybrid / WFH Options
Digital Gurus
analysing user journeys and flows to comprehend customer interactions with our products effectively. Well-versed in remote research methodologies, utilising platforms like Maze and SurveyMonkey for surveys and remote user testing. Capable of planning and managing participant recruitment processes, recommending suitable tools, and maintaining organised research repositories. Familiarity with design more »
with CSM’s to understand upcoming renewal timelines and scheduling in feedback calls to support the renewal proposal Creating, sending and analysing user surveys (SurveyMonkey) to support PoV and renewals Following up with Net Promoter Score responses from customers to drive increased satisfaction and higher NPS results in the future more »
Experience collaborating with cross-functional teams, including product management, design, engineering, and marketing. Solid knowledge of user research tools and software (e.g., UserTesting, Lookback, SurveyMonkey, Qualtrics, etc.) and basic understanding of data analysis software or methods. Basic knowledge of design and prototyping tools (e.g., Figma, Sketch, Adobe XD) is a more »
solutions. - Provide actionable recommendations based on data analysis to support strategic initiatives. - Extract and analyze data from business systems and databases such as CRM, SurveyMonkey, social media monitoring, Google Analytics, and PowerBI. - Provide user-friendly access to accurate and up-to-date information via innovative tools and platforms. Performance Monitoring more »
AI Strategy Consultant - 12-month contract - London Our client is a global provider of Information and communication technology infrastructure and smart devices, developing solutions across telecom networks, IT, smart devices, cloud services, Solar, and storage solutions and is present in more »
AI Strategy Consultant - 12-month contract - London Our client is a global provider of Information and communication technology infrastructure and smart devices, developing solutions across telecom networks, IT, smart devices, cloud services, Solar, and storage solutions and is present in more »
producing and analysing user journeys and flows to illustrate how customers interact with our products. Experience with remote research and surveying platforms (e.g. Maze, SurveyMonkey). Skilled in planning and managing participant recruitment, recommending appropriate tooling, maintaining research repositories etc. Familiarity with design and collaboration tools (e.g. Figma, Figjam, Miro more »
