TechnicalCustomerSupport Executive Overview The TechnicalCustomerSupport Executive plays a key role in delivering high-quality technical assistance to customers and colleagues, while also supporting field service operations when required. The role ensures that post-sales support runs smoothly, documentation is accurately maintained, and service processes are efficient and well … coordinated. TechnicalCustomerSupport Executive Key Responsibilities Serve as the first point of contact for remote/online technical help, providing initial troubleshooting and guidance for all products, accessories, and associated software. Act as the central communication link between customers and internal teams for all ongoing support matters. This includes creating support cases and … all activities are logged clearly and promptly within the CRM system. Produce and maintain SOP documentation within the relevant databases and systems. Recommend improvements to enhance the effectiveness of customersupport processes. Travel up to 30% Support the development and maintenance of training materials for customersupport activities. Provide virtual or in-person training to More ❯
TechnicalCustomerSupport Executive Overview The TechnicalCustomerSupport Executive plays a key role in delivering high-quality technical assistance to customers and colleagues, while also supporting field service operations when required. The role ensures that post-sales support runs smoothly, documentation is accurately maintained, and service processes are efficient and well … coordinated. TechnicalCustomerSupport Executive Key Responsibilities Serve as the first point of contact for remote/online technical help, providing initial troubleshooting and guidance for all products, accessories, and associated software. Act as the central communication link between customers and internal teams for all ongoing support matters. This includes creating support cases and … all activities are logged clearly and promptly within the CRM system. Produce and maintain SOP documentation within the relevant databases and systems. Recommend improvements to enhance the effectiveness of customersupport processes. Travel up to 30% Support the development and maintenance of training materials for customersupport activities. Provide virtual or in-person training to More ❯
TechnicalCustomerSupport Analyst Do you enjoy troubleshooting and resolving customertechnical problems quickly? About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and … improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About the role: As a TechnicalCustomerSupport Analyst , you will provide post-sale technicalsupport services to customers, including installation, troubleshooting, problem resolution, and maintenance of products and services. Responsibilities are within the TechnicalCustomerSupport Function as a generalist or in a combination of disciplines. Responsibilities: Provide technicalsupport for clients and colleagues across various functions More ❯
and in-office collaboration. Qualified applicants must live within commuting distance of our Glasgow office locations and should expect to be in office approximately 3 days per week. The TechnicalSupport Engineer works directly with our customers on escalated cases to isolate and resolve product related technical issues in production environments (HW, SW products or 3rd party … integrations). Your focus is to identify, document and solve product challenges impacting customer experience negatively. You will log bugs and follow up with product engineering, program and release teams to drive improvement. You will work in a support role on projects solving customer experience issues and capturing critical feedback on both the Sonos product and third … issues and works them through to resolution while communicating courteously and effectively with both customers and team members. They should effectively troubleshoot problems, conduct research, and find answers to customer questions. They must be a team player who is also able to work independently and remotely (depending on locale). Ideal candidates will also have an affinity and passion More ❯
and in-office collaboration. Qualified applicants must live within commuting distance of our Glasgow office locations and should expect to be in office approximately 3 days per week. The TechnicalSupport Engineer works directly with our customers on escalated cases to isolate and resolve product related technical issues in production environments (HW, SW products or 3rd party … integrations). Your focus is to identify, document and solve product challenges impacting customer experience negatively. You will log bugs and follow up with product engineering, program and release teams to drive improvement. You will work in a support role on projects solving customer experience issues and capturing critical feedback on both the Sonos product and third … issues and works them through to resolution while communicating courteously and effectively with both customers and team members. They should effectively troubleshoot problems, conduct research, and find answers to customer questions. They must be a team player who is also able to work independently and remotely (depending on locale). Ideal candidates will also have an affinity and passion More ❯
Milton, West Dunbartonshire, UK Hybrid/Remote Options
Sonos, Inc
and in-office collaboration. Qualified applicants must live within commuting distance of our Glasgow office locations and should expect to be in office approximately 3 days per week. The TechnicalSupport Engineer works directly with our customers on escalated cases to isolate and resolve product related technical issues in production environments (HW, SW products or 3rd party … integrations). Your focus is to identify, document and solve product challenges impacting customer experience negatively. You will log bugs and follow up with product engineering, program and release teams to drive improvement. You will work in a support role on projects solving customer experience issues and capturing critical feedback on both the Sonos product and third … issues and works them through to resolution while communicating courteously and effectively with both customers and team members. They should effectively troubleshoot problems, conduct research, and find answers to customer questions. They must be a team player who is also able to work independently and remotely (depending on locale). Ideal candidates will also have an affinity and passion More ❯
our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and … Overview The role will be based out of the Motorola Solutions offices in Edinburgh with a wide-ranging remit covering multi-site body-worn video systems for a worldwide customer base, including remotely supporting customers via direct support and escalations via other Motorola Support Desks working to ensure system availability is maintained in line with defined service … level agreements. Job Description As a CustomerTechnicalSupport Engineer at Motorola Solutions , you will be a key player in an exciting managed service, customer-interfacing role that couples technical and client relationship skills to successfully implement and support our product range. You will be working directly with customers, so you must demonstrate a More ❯
our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and … Overview The role will be based out of the Motorola Solutions offices in Edinburgh with a wide-ranging remit covering multi-site body-worn video systems for a worldwide customer base, including remotely supporting customers via direct support and escalations via other Motorola Support Desks working to ensure system availability is maintained in line with defined service … level agreements. Job Description As a CustomerTechnicalSupport Engineer at Motorola Solutions , you will be a key player in an exciting managed service, customer-interfacing role that couples technical and client relationship skills to successfully implement and support our product range. You will be working directly with customers, so you must demonstrate a More ❯
join this exciting global business. Please note: I can only accept applications from suitable applicants who are either Fluent Spanish (or Fluent Dutch) This role requires excellent communication and customer service skills to join a global organisation in this progressive career opportunity. The ideal candidate will be familiar with IT (laptop, Mobile, PC) Support or will have a … skills as follows: Skills Summary: Fluent Spanish (Or Dutch) language skills Strong IT skills and interest (Building/fixing/troubleshooting, PC's, Laptops, IOS/Android) Problem solving Customer focused Good planning/organisation skills Able to prioritise workloads Strong and clear communicator (Written and verbal) In terms of backgrounds we are essentially looking for someone who either … has this experience or has the passion, interest and practical experience needed to be successful. IT/Technology: Providing support to clients on their PC/Laptop, hardware, Software and other equipment. Previous experience or knowledge of Diagnostic Trees, Solving networking issues or Troubleshooting and diagnosing issues to fix/repair or escalate if required. Any familiarity with Cisco More ❯
global business. Please note: I can only accept applications from suitable applicants who are either Fluent Dutch or have Fluent Spanish language skills. This role requires excellent communication and customer service skills to join a global organisation in this progressive career opportunity. The ideal candidate will be familiar with IT (laptop, Mobile, PC) Support or will have a … set of skills as follows: Skills Summary: Fluent Dutch (Or spanish) Strong IT skills and interest (Building/fixing/troubleshooting, PC's, Laptops, IOS/Android) Problem solving Customer focused Good planning/organisation skills Able to prioritise workloads Strong and clear communicator (Written and verbal) In terms of backgrounds we are essentially looking for someone who either … has this experience or has the passion, interest and practical experience needed to be successful. IT/Technology: Providing support to clients on their PC/Laptop, hardware, Software and other equipment. Previous experience or knowledge of Diagnostic Trees, Solving networking issues or Troubleshooting and diagnosing issues to fix/repair or escalate if required. Any familiarity with Cisco More ❯
