Job Title: TechnicalProductSupport Engineer – Access Control Systems Job Type: Full-Time My client are a leading manufacturer of innovative access control solutions, providing high-quality security systems to organizations worldwide. They pride themselves on delivering cutting-edge technology and exceptional customer service to ensure their customers' security needs are met. They are currently seeking a … highly skilled and motivated engineering graduates to join their team as a TechnicalProductSupport Engineer. Job Overview: As a TechnicalProductSupport Engineer, you will be responsible for providing expert support to their customers, ensuring that their access control systems are installed, configured, and maintained effectively. You will be the go-to … person for troubleshooting, issue resolution, and providing detailed technical advice to customers. This is a fantastic opportunity for someone with a passion for technology and customer service. TechnicalProductSupport has three primary responsibilities: 1. Taking ownership of customer issues reported and seeing these through to resolution 2. Researching, diagnosing, troubleshooting and identifying solutions to resolve More ❯
Job Title: TechnicalProductSupport Engineer – Access Control Systems Job Type: Full-Time My client are a leading manufacturer of innovative access control solutions, providing high-quality security systems to organizations worldwide. They pride themselves on delivering cutting-edge technology and exceptional customer service to ensure their customers' security needs are met. They are currently seeking a … highly skilled and motivated engineering graduates to join their team as a TechnicalProductSupport Engineer. Job Overview: As a TechnicalProductSupport Engineer, you will be responsible for providing expert support to their customers, ensuring that their access control systems are installed, configured, and maintained effectively. You will be the go-to … person for troubleshooting, issue resolution, and providing detailed technical advice to customers. This is a fantastic opportunity for someone with a passion for technology and customer service. TechnicalProductSupport has three primary responsibilities: 1. Taking ownership of customer issues reported and seeing these through to resolution 2. Researching, diagnosing, troubleshooting and identifying solutions to resolve More ❯
Civic Centre, Wythenshawe, Manchester, Lancashire, England, United Kingdom
Xpertise Recruitment Ltd
office Schedule: Permanent, 37.5 hours per week, with shifts scheduled between 7am - 7pm, Monday to Friday Salary: Up to £35,000 per annum, (Extensive training) Role Overview As a Product/TechnicalSupport, you'll be instrumental in supporting a network of Pro Tier solar and Solar storage installers. You'll serve as the primary point of … contact for technical phone support, assisting with system quotations, installation guidance, and commissioning procedures, with extensive on the job traiing ptovided. Your excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for. Key Responsibilities Provide real-time technical phone support to installers throughout … quoting, installation, and commissioning phases. Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported. Assist with system configuration, product compatibility, and optimal system design. Accurately log support cases for internal tracking and continuous improvement. Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings. More ❯
Known for exceptional imaging, reliability, and innovation, our solutions empower operators to detect threats and contraband with confidence and ease. Role Overview We are currently seeking a Director, Global Product and TechnicalSupport to join our team. You will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product … s security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point for FSEs, 3rd party service providers and distributors to resolve field issues and act … as the primary service interface with engineering, quality, and product management to resolve complex field issues. You will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as: preventative and corrective maintenance procedures, preventative maintenance (PM) schedules (frequency and task list), corrective maintenance (CM) procedures in line with all More ❯
escalation point for Field Service Engineers (FSEs), third-party service providers, and distributors, ensuring timely resolution of field issues. Acting as the key service liaison with Engineering, Quality, and Product Management, the Director will lead efforts to address complex technical challenges in the field. In collaboration with Engineering, they will ensure that all productsboth legacy and neware designed … be responsible for creating and maintaining comprehensive service documentation, including spare parts lists, field-replaceable unit (FRU) inventories, consumables, and the necessary tools, safety gear, and test equipment to support field operations such as installation, commissioning, upgrades, software patching, and maintenance activities. Working closely with the EVP of Global Security Service and the Security Service Management team, this individual … ensure seamless operations across all regions. They will play a critical role in standardizing global processes and feedback mechanisms to enhance operational efficiency, improve training programs, optimize logistics, and support effective safety stock planning. Key Responsibilities Technical Leadership & Escalation Management Lead resolution of complex technical issues escalated from global service teams, ensuring timely and expert-level support. More ❯
