Job Description 3rdLineITInfrastructureandSecurityTeamLeader£50£60000,hybridflexibility.WorkingfromanMSPinCardiffresponsibleforsupervisionofthe3rdlineservicedeskteamthatprovideITInfrastructureandSecuritysupporttoclientsacrosstheUKandIreland.Technicallyhands-onrole,actingaspointofescalationfortheteamaswellasresponsibleformaintainingSLAandcontractualcommitmentsandteamleadership.Jobspec:3rdLineServiceDeskTeamLeaderReportingto:HeadofServiceDeskLocation:UK:CardiffOffice/RemoteDays:VariousRolePurposeThe3rdLineTeamLeaderisresponsiblefortheleadership,technicaldirection,performance,andcontinualimprovementofthe3rdLineInfrastructureandSecurityfunction.Thisrolecombinesadvancedtechnicalexpertisewithoperationalleadership,ensuringthedeliveryofsecure,resilient,andhigh-performingITservicesacrosscustomerandinternalenvironments.Thesuccessfulcandidatewillpossesssignificanthands-onexperienceacrossinfrastructure,networking,cloud,endpointmanagement,andcybersecuritytechnologies.Theywillhave"battlescars"andlearningsfromoperatingwithincomplexITsupportenvironmentsandwillbecapableofleadingfromthefrontduringmajorincidents,securityincidents,escalations,andtechnicaltransformations.Theroleisaccountableformanagingteamworkload,settingdailyandweeklypriorities,improvingserviceperformance,developingtechnicalcapabilitywithintheteam ...