11 of 11 Permanent 1st/2nd Line Support Analyst Jobs in the UK excluding London

application, connectivity & end-user computing issues. Microsoft 365: Supporting & troubleshooting Microsoft 365 applications, including Outlook, Teams, Word, Excel & other Microsoft productivity tools. Active Directory / User Administration: Creating, modifying & disabling user accounts, managing passwords, access permissions and user authentication. Cloud Services: Supporting cloud-based applications, user access, connectivity … associated technical issues. Windows Desktop Support: Troubleshooting Windows Operating Systems, Desktop PCs, Laptops, Peripherals & End-User Devices. IT Service Management / Ticketing Systems: Logging, categorising, prioritising, investigating and resolving incidents and service requests through an IT ticketing platform. Incident Management & SLAs: Taking ownership of technical issues from ...

1st – 2nd Line IT Support Engineer / Helpdesk Analyst – Office based in Hertfordshire- Mon – Fri needed to deliver fast, effective technical support across our business. Would you like to work in an environment where Skill Development … high encouraged and not a Siloed environment? Successful 1st – 2nd Line IT Support Engineer / Helpdesk Analyst will be tasked with managing user accounts, troubleshoot everyday hardware / software issues, and support our modern cloud stack ...

OneSchool Global UK, we're looking for an IT Support Analyst to join our friendly and collaborative IT team, supporting colleagues and students across 23 campuses and our Regional Support Office. This is a fantastic opportunity for someone who enjoys variety, problem solving … helping people get the most from technology. Working as part of our busy helpdesk team, you'll provide first and second line support across a wide range of systems, devices, and technologies, ensuring a positive experience for users and keeping our campuses connected and operational. ...

Analyst to join the Infrastructure and Security Team at our South Shields head office. You will provide 1st / 2nd line and desktop support across multiple sites globally, aiming for first-time fixes and ownership through resolution. … Responsibilities include incident management, hardware support, user account handling, and basic network tasks. The role offers hybrid working, training opportunities, and staff benefits. #J-18808-Ljbffr ...

technical contacts on incident resolution Support the Root Cause Analysis process for significant issues Proactively investigate trends in incidents Document known errors / fixes and process with SOPs Completion of monthly access management audits Monitoring and completing audits SCOPE OF THE ROLE The role is highly dynamic … technical audiences at all levels. Ability to prioritise and respond to queries within realistic timescales Be accountable for quality, accuracy and security TECHNICAL SKILLS / QUALIFICATIONS & EDUCATION REQUIREMENTS Essential Knowledge and understanding of Microsoft Windows desktop operating systems Experience of Active directory and email administration, (Exchange Admin Center) Experience ...

role sits within Canopius' Service Desk team and provides Level 1 and 2 IT support across Canopius offices … with core hours 08:00–18:00 and some weekend work. The Service Desk Analyst will handle 1st / 2nd line requests, log tickets accurately, and maintain ownership from issue intake to resolution in a hybrid Manchester-based setup. You will ...

Interface Recruitment in Leeds is seeking an IT Technician to provide 1st and 2nd line support for desktop hardware, software and business systems. The role requires 35 hours per week (07.00 - 19.00 with 1 hour for lunch) with on‐call support ...

OneSchool Global UK is seeking an IT Support Analyst to join our busy IT team across 23 campuses and our Regional Support Office in Warwick, moving to Coventry (CV7) in 2026. The role covers first and second line support, plus … onboarding tasks, ensuring a smooth, secure IT experience for staff and students. You will troubleshoot a broad range of hardware and software, support Microsoft 365 services, and help maintain campus technology with a strong customer-focused approach. #J-18808-Ljbffr ...

Elevate Cloud is seeking a Support Analyst to join our Technical Services team in a fast-paced MSP environment. You will deliver first and second-line support, troubleshoot Windows and Microsoft 365 issues, and help keep our customers online and productive. Ideal ...

Torfaen County Borough Council is seeking a Schools Desktop Support Analyst for Croesyceiliog School. The role supports schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport with a base at Croesyceiliog School. You will join the SRS Education Team delivering SLAs and project work as needed. … post emphasizes responsive desktop support, clear communication, and collaboration across multi-site teams within a public sector ICT environment. #J-18808-Ljbffr ...

Vistry Group is seeking a Service Desk Analyst to join our Cheltenham team. You will provide first-line and second-line IT support, resolving incidents on the initial call where possible and escalating others to the appropriate teams. The role offers agile ...