1st/2nd Line Support Analyst Jobs in the UK excluding London

1st/2nd Line Support Analyst
UK > UK excluding London

The median 1st/2nd Line Support Analyst salary in the UK excluding London is £28,500 per year, according to job vacancies posted during the 6 months leading to 19 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
19 Jun 2024
Same period 2023 Same period 2022
Rank 763 710 794
Rank change year-on-year -53 +84 -135
Permanent jobs requiring a 1st/2nd Line Support Analyst 17 18 80
As % of all permanent jobs advertised in the UK excluding London 0.021% 0.033% 0.10%
As % of the Job Titles category 0.022% 0.037% 0.11%
Number of salaries quoted 11 16 69
10th Percentile - £23,000 £20,600
25th Percentile £26,250 £24,306 £22,750
Median annual salary (50th Percentile) £28,500 £26,000 £24,500
Median % change year-on-year +9.62% +6.12% +4.26%
75th Percentile £30,938 £28,750 £26,750
90th Percentile £31,125 £31,000 £29,950
UK median annual salary £30,500 £29,000 £26,000
% change year-on-year +5.17% +11.54% +8.33%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 75,991 49,070 72,896
% of permanent jobs with a recognized job title 94.87% 88.81% 95.46%
Number of salaries quoted 53,059 29,227 42,783
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,519 £50,296
Median % change year-on-year -6.58% +6.41% +5.89%
75th Percentile £63,750 £68,750 £67,500
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st/2nd Line Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st/2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st/2nd Line Support Analyst in the UK excluding London

1st/2nd Line Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 1st/2nd Line Support Analyst in the UK excluding London.

Salary trend for 1st/2nd Line Support Analyst in the UK excluding London

1st/2nd Line Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 1st/2nd Line Support Analyst in the UK excluding London over the 6 months to 19 June 2024.

Salary histogram for 1st/2nd Line Support Analyst in the UK excluding London

1st/2nd Line Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the UK excluding London region over the 6 months to 19 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -19 12 £27,500 -
Midlands -37 3 £28,500 +10.68%
East Midlands -30 2 £28,500 +10.68%
East of England -16 1 £22,500 -13.46%
North of England - 1 £30,000 - 1
Yorkshire - 1 £30,000 -
West Midlands - 1 - -
1st/2nd Line Support Analyst
UK

1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 19 June 2024, 1st/2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 1st/2nd Line Support Analyst in the job title.

1 15 (88.24%) Microsoft
2 14 (82.35%) Active Directory
3 13 (76.47%) Windows
4 12 (70.59%) Social Skills
4 12 (70.59%) Customer Service
5 10 (58.82%) Microsoft 365
6 9 (52.94%) Problem-Solving
7 7 (41.18%) Azure
7 7 (41.18%) Windows Server
7 7 (41.18%) Citrix
8 5 (29.41%) Adobe
8 5 (29.41%) Microsoft Exchange
8 5 (29.41%) DHCP
8 5 (29.41%) DNS
8 5 (29.41%) Service Delivery
8 5 (29.41%) Change Management
8 5 (29.41%) Firewall
8 5 (29.41%) ITIL
8 5 (29.41%) Avaya
8 5 (29.41%) Virtual Desktop
8 5 (29.41%) Data Loss Prevention
8 5 (29.41%) Structured Cabling
8 5 (29.41%) AWS Certification
8 5 (29.41%) OneDrive
8 5 (29.41%) Entra ID
8 5 (29.41%) AWS
8 5 (29.41%) Apple iOS
8 5 (29.41%) Mobile Device Management
8 5 (29.41%) VLAN
8 5 (29.41%) Windows Server 2019

1st/2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (29.41%) Microsoft Exchange
2 1 (5.88%) SharePoint
Applications
1 3 (17.65%) Microsoft Office
Cloud Services
1 10 (58.82%) Microsoft 365
2 7 (41.18%) Azure
3 5 (29.41%) AWS
3 5 (29.41%) Entra ID
3 5 (29.41%) OneDrive
Communications & Networking
1 5 (29.41%) DHCP
1 5 (29.41%) DNS
1 5 (29.41%) Firewall
1 5 (29.41%) Structured Cabling
1 5 (29.41%) VLAN
Database & Business Intelligence
1 2 (11.76%) SQL Server
General
1 12 (70.59%) Social Skills
2 4 (23.53%) Law
2 4 (23.53%) Legal
3 3 (17.65%) Documentation Skills
3 3 (17.65%) Manufacturing
4 1 (5.88%) Finance
4 1 (5.88%) Telecoms
Miscellaneous
1 2 (11.76%) Driving Licence
Operating Systems
1 13 (76.47%) Windows
2 7 (41.18%) Windows Server
3 5 (29.41%) Apple iOS
3 5 (29.41%) Windows Server 2019
4 1 (5.88%) Windows 10
Processes & Methodologies
1 12 (70.59%) Customer Service
2 9 (52.94%) Problem-Solving
3 5 (29.41%) Change Management
3 5 (29.41%) Data Loss Prevention
3 5 (29.41%) ITIL
3 5 (29.41%) Mobile Device Management
3 5 (29.41%) Service Delivery
4 2 (11.76%) Active Listening
4 2 (11.76%) ITSM
5 1 (5.88%) Collaborative Culture
5 1 (5.88%) Continuous Improvement
5 1 (5.88%) Customer-Centric Approach
5 1 (5.88%) Customer-Centricity
5 1 (5.88%) Incident Management
5 1 (5.88%) Patch Management
5 1 (5.88%) Proactive Monitoring
5 1 (5.88%) Problem Management
5 1 (5.88%) Software Deployment
Qualifications
1 5 (29.41%) AWS Certification
2 4 (23.53%) A+ Certification
2 4 (23.53%) Microsoft Certification
3 3 (17.65%) Degree
3 3 (17.65%) DV Cleared
3 3 (17.65%) Network+ Certification
3 3 (17.65%) Security Cleared
4 1 (5.88%) ITIL Certification
Quality Assurance & Compliance
1 3 (17.65%) SLA
System Software
1 14 (82.35%) Active Directory
2 5 (29.41%) Virtual Desktop
Systems Management
1 3 (17.65%) WSUS
2 1 (5.88%) SCCM
Vendors
1 15 (88.24%) Microsoft
2 7 (41.18%) Citrix
3 5 (29.41%) Adobe
3 5 (29.41%) Avaya
4 3 (17.65%) HP
4 3 (17.65%) ServiceNow
5 1 (5.88%) Cisco