26 to 50 of 55 Permanent 1st Line Support Jobs in the UK excluding London

30pm or 9am until 5:30pm (Monday to Friday) Salary: £23,000 to £27,000 Job Reference: 35265 Polytec are looking for an enthusiastic 1st Line Technical Support person, fluent in both English and French, for our client based just outside Saffron Walden. You will … a rota basis you will work from home to cover a late shift from 3:30pm until midnight every third or fourth week. Responsibilities: * 1st Line IT Support for all incoming support enquiries * Troubleshooting basic areas of the company platform * Work with customers … are communicated to relevant teams * Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary * Deliver handovers between the global 1st Line Technical Support Team. Requirements: * IT experience in a work environment * An IT based qualification * A strong knowledge of PC more »

Position: 1st Line Support Location: Redhill Salary: Up to £27k Benefits: Company pension Gym membership On-site parking Private medical insurance Sick pay Are you ready to dive into IT support? Join a pioneering tech company with 11 years of innovation as a … 1st Line Support Analyst. About Us: We push technological boundaries, offering innovative solutions globally. Be part of a dynamic team committed to excellence and continuous improvement. Responsibilities: Log and update customer issues professionally. Manage customer expectations. Monitor and resolve alerts (backups, disk space, antivirus). … Visit customer sites in London and the Southeast as needed. Address and escalate support issues. Assist with building customer computers using Autopilot. Keep customers and the Triage team informed about new processes and technologies. Preferred Skills/Experience: Clean driving license (preferred but not essential). Experience with more »

This unique MSP company in Worthing is looking for a strong 1st Line IT Support Engineer to join their team. This position will cross into 2nd Line tasks and full training and mentoring is offered. This role has become available due to the … do require you to have worked on a helpdesk/support desk previously for an MSP! Some of the main duties as 1st Line IT Support include: Answering the phone or deal with incoming emails, with a calm and Customer service focused approach. … an extra holiday day up to 37 days! There is free parking and lots of training. If you wish to learn more about this 1st Line IT Support role, please apply with Jamie Woodward at Clearline Recruitment today. more »

Are you an experienced Technical Support Team Lead with a passion for customer service? Our client is a rapidly growing healthcare organisation committed to … improving the patient journey through innovative technology solutions. Their vision is to revolutionise healthcare delivery by leveraging cutting-edge IT Technology and processes. As 1st Line Support Team Lead, you will play a pivotal role in ensuring exceptional customer service and efficient problem resolution. You … ll lead and manage a team of talented 1st Line IT engineers and resolve technical issues related to the internally developed software. Responsibilities Leadership: Lead, mentor and coach a team of 1st Line engineers and foster a collaborative team environment. Technical Guidance: Utilise your more »

1st Line Support Engineer - Progressive Role Gloucester Up to £22k DOE Junior Position - Suitable for candidates with up to 1/2 years experience Impressively growing MSP moving into new offices! Description The IT Support Department is responsible for supporting and maintaining our … customers IT systems and for providing efficient IT support to all business users. Responsibilities include: Providing helpdesk and onsite support for … various clients Managing own workload of tickets to ensure SLAs are met Escalation of issues to 3rd party software and systems suppliers where necessary 1st Line technical support (phone, email and in person) Installation of new hardware and software Equipment fault finding/troubleshooting, and more »

individual customer requirements, ranging from Managed IT and Unified Communications, Connectivity and More! To join our midlands based team we are looking for a 1st Line Support engineer who specialises in Unified Comms and Telephony. 1st Line Support Engineer Remote … tickets and collect information surrounding issues. Provide excellent customer service as you will be the voice of the company Log tickets in the support system and escalate relevant issues when appropriate Managing issues in appropriately in … a timely and efficient manner Being proactive in your approach to system alerts and general activities. Required skills and experience: Experience in a first line role, preferably for an MSP but not essential. Knowledge of VOIP telephony – mainly 3CX is preferred. Experience in O365/Microsoft and Windows more »

1st Line Support Technician Location : Alfreton, Derbyshire, DE55 7JR Salary : Competitive based on experience Contract : Permanent, Full Time Company Benefits: Pension Scheme, 31 days holiday (including Statutory), Extra holidays for length of service, Life Insurance, Profit Related Pay, Employee Assistance Programme, incentive scheme. You've … including the use of their cars. Our products are genuinely liberating and transformative for their users. Job Purpose: ABC Mobility Group is recruiting for 1st Line IT Support Technician to join our Infrastructure team on a full-time basis. We are looking for someone who … about IT and has a keen interest in developing themselves alongside the business and IT objectives set by senior management. The role To support the IT team in providing a comprehensive IT service for The ABC Mobility Group to enable it to meet its company objectives and business more »

1st Line Network Support Engineer (Renewable Energy) Blackburn/Hybrid £25,000 - £30,000 + Training + Progression +Hybrid + Pension + 33 Days Holiday + Company Benefits Are you a Network Support Engineer looking to work with the latest cutting edge security … to work with the latest security products and Cyber projects. This role would suit a Network Support Engineer that has experience in 1st/2nd line troubleshooting, and looking to progress through full training in Cyber Security. The Role Laptop/Desktop Builds First/… one week from home The Person First/Second line troubleshooting experience Local to Blackburn Keywords : IT Support, IT Technician, 1st line, 2nd line, Security, Crowdstrike, Rapid 7, Training, Progression, Renewable Energy, Blackburn Reference Number : BBBH 13735 If you're interested more »

IT 1st Line Support Apprentice Location: Milton Keynes (Central) Apprenticeship Level: Level 3 IT Support Technician Salary: £10,296 per annum Hours: Monday to Friday, 9 AM - 5 PM Work Environment: Office-based Are you tech-savvy and eager to launch your IT … career? Our client offers the ideal environment for you to expand your skills and grow professionally. Key Responsibilities: Provide 1st line support both onsite and remotely to assist the technical team. Respond to helpdesk requests and manage help desk calls, logging, and tracking issues. Perform … a workshop setting. Install hardware and software as needed. Document and report on network activities. Assist in sourcing spare parts and replacement equipment. Support the technical team with maintenance tasks and installations. Desired Skills and Attributes: Proficiency in IT Strong attention to detail Excellent customer service skills Good more »

st Line Support - Helpdesk Technician ** £22,500 - £28,000 ** Full … training programme ** Monday to Friday ** Regular team socials ** Pension ** 22 days hols + bank holidays ** 10 min walk from station ** Are you seeking a 1st line support role within a dedicated Helpdesk Team, with future potential to move into a 2nd and 3rd line … the experience Understanding of the importance in providing and maintaining first class customer experience at all stages. Consideration can be given to both experienced 1st-2nd line helpdesk technicians, as well as trainees, with an IT degree or qualification gained from college/6th form. Refer a more »

are the resourcing partner for Issured, an award-winning business transformation consultancy and developer of secure IT solutions. They are looking to recruit a 1st Line Support Analyst. As a 1st Line Support Analyst, you will report to the Service … the phone, Teams or in person. Accurately and efficiently log all issues and status updates in our Service Desk Tool. Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and more »

1st Line IT Support Engineer Up to £27k Basingstoke middle is partnered exclusively with a fast-growing MSP client in Basingstoke to find their new 1st Line Engineer! After the business has gained new organic client growth, this is a brand-new … hire to support its continuous improvement plans and client offerings. Having placed a few great people with this business already, we … know firsthand how passionate they are about developing their staff. The Role: You will be joining a close-knit team of Engineers to offer 1st line duties, implementing and leading projects such as; site relocation, server installs and upgrades, and implementing backup solutions. Skills: - VMWare or Hyper more »

1st Line IT Support- Peterborough - £25,000 to £30,000 Principal IT are working with a rapidly growing business based in Peterborough which have a couple more offices in Yorkshire. Our client pride themselves on been a Microsoft Gold Partner whilst also delivering a premium … level of support. They are currently on the lookout for a 1st Line IT Support Engineer to join them on a permanent basis. This business has seen rapid growth throughout the 2023 and shows no signs of slowing down in 2024. To be successful in … training opportunities Staff appreciation parties Fully funded social events Staff discount scheme How to Apply If you are interested in hearing more about this 1st Line IT Support Engineer position or interested in applying for the role please follow the link below or contact Principal more »

1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client more »

Elevation Recruitment seek a 1st Line Support Field Engineer to work for a growing Outsourced IT Support firm in South Yorkshire. As an 1st Line/Field Engineer, your role will consist of providing essential technical support both … days per week, visiting other sites other days. Pool car provided. Required Experience Great telephone and in-person people skills. Previous IT support experience is a must (MSP Preferable) Eager to learn and develop a career in IT Office 365 & Exchange Online SharePoint and Teams Windows OS and more »

1st Line Technical Support Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off mixture of day and night 12 hour shifts. Brief Overview of role/project: We are looking for someone with a flexible … paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st … through to resolution. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. For the successful candidate, you will be working within an more »

1st Line IT Support Salary between £23,000 - £24,000 + a yearly performance related bonus of £1000. Rochester A highly established organisation is looking to add a member to their IT Helpdesk team, to assist users with 1st line issues. Duties more »

1st Line Support Apprentice - ICT Level 3 Our client has an exciting new opportunity for an IT Support Apprentice to help support businesses in the South East to simplify, streamline and secure their IT systems. This is an excellent opportunity for … you to join this support help desk team and work in a varied and busy professional environment. About our client: Established over 25 years with an enviable reputation for exceeding customer expectations, and low staff turnover, they require an engineer to join their Support & Services team. … Recognised as the longest established MSP in the area they offer a wealth of IT services such as - PC Support, IT Security & Hosted Services, Field Services and much more to diverse businesses both locally and throughout the UK. Our esteemed client has been massively successful with apprentices over more »

Job Title: 1st Line IT Application Support Location: Greater Ipswich Salary: £22,000 - £25,000 Per Annum Cooper Lomaz are excited to offer a career opportunity with an expanding company located close to Ipswich. As they continue to grow their business, they are looking for … a First Line IT Support Technician to join their team. This is a full-time permanent role where you will be providing IT support to their customers. Role Overview: This role will see the suitable candidate be the first point of contact for the … with the applications. Log all tickets and communication onto the company's CRM system, keeping up-to-date records of all interactions. Provide first-line support or escalate to the relevant team members. Follow SLAs to ensure the tickets are responded to accordingly Required Skills: You more »

Job Title: 1st Line IT Application Support Location: Greater Ipswich Salary: £22,000 - £25,000 Per Annum Cooper Lomaz are excited to offer a career opportunity with an expanding company located close to Ipswich. As they continue to grow their business, they are looking for … a First Line IT Support Technician to join their team. This is a full-time permanent role where you will be providing IT support to their customers. Role Overview: This role will see the suitable candidate be the first point of contact for the … with the applications. Log all tickets and communication onto the company's CRM system, keeping up-to-date records of all interactions. Provide first-line support or escalate to the relevant team members. Follow SLAs to ensure the tickets are responded to accordingly Required Skills: You more »

First-Line Technical Support Engineer A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are … looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich a village just out... more »

Helpdesk 1st Line Support Apprentice - ICT Level 3 The successful candidate will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 Apprenticeship. Are you an ambitious and dynamic individual who has the desire to succeed? If so, APPLY more »

Helpdesk 1st Line Support Apprentice - ICT Level 3 The successful candidate will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 Apprenticeship. Are you an ambitious and dynamic individual who has the desire to succeed? If so, APPLY more »

looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. Job Title: 1st Line IT Support Apprentice Pay: £15,000 per annum 18 Month Apprenticeship with a view of a full-time permanent … Hours: Monday - Friday 09:00am - 17:30pm Location - Manchester (Central) Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform 'Aptem' where you will complete the learning on program. IT Vendor training will … also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage more »

your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. DRIVING LICENCE ESSENTIAL Job Title: 1st Line IT Support Apprentice Pay: £23,000 per annum 18 Month Apprenticeship with a view of a full-time permanent … completion Hours: Monday - Friday 09:00am - 17:30pm Location - Kettering Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will … also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage more »