role is to provide technical support to a wide array of external clients as well as scoping and running project based work. As a 3rdLineEngineer, you will provide telephone, email and remote support for external and internal customers across a wide variety of … of general software, dealing with virus-infected machines and malware protection software. Ability to research a problem and find a solution using on line resources. Ability to make decisions and prioritise own workload Ability to demonstrate strong commercial awareness Desirable Criteria: Experience of building/installing servers/ more »
Senior Technical Services Engineer The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams, within agreed KPIs more »
3rdLine Azure Cloud Engineer Manchester – Hybrid £35,000 - £45,000 VIQU are searching for an 3rdLine Azure Cloud Engineer to join a vibrant team of tech and business experts committed to democratising digital transformation for businesses of all … processes. Esteemed by clientele, this innovative team thrives in diverse projects and are known for groundbreaking solutions, establishing them as industry pioneers. As the 3rdLine Azure Cloud Engineer, you will be responsible for the configuration of the Azure Cloud Infrastructure, you will expertly manage … within the ITIL framework, you will ensure clear ticket updates, managing your own ticketing queue and helping your team where possible. Requirements for the 3rdLine Azure Cloud Engineer position include: - A minimum of 2 years' experience providing 3rdline support within more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
In Technology Group Limited
Role: Senior IT/Infrastructure Engineer Location: Cardiff Salary: £35,000 - £40,000 I am currently recruiting for an established MSP in Cardiff looking for a Senior IT/Infrastructure Engineer. In this role you will be working with heavy Cloud Infrastructure, alongside Networking and much more. You more »
Salisbury, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
Are you a top-tier Senior Infrastructure Engineer yearning for something more in your next role? When you join us, you will provide third-line support to site teams and projects on an established and large scale account in the intriguing world of Defence. Genuine career … opportunity for a Systems Integration Engineer to cover both hardware and software support. You do need to be eligible for SC and DV Clearance for this role. Hybrid fixed with 3 days a week in Salisbury. We can offer great career progression opportunities, ability to be based anywhere … software components to the Enterprise using Microsoft Endpoint Configuration Manager (old term SCCM) Support of the corporate environment whilst maintaining its integrity Third-line support to site teams and projects Writing, reviewing and maintaining processes and procedures Work with business and security frameworks (ITIL, JSP, IMM What youll more »
Chesterfield, Derbyshire, United Kingdom Hybrid / WFH Options
Stoneseed Ltd
Job Title: Service Desk Escalation Engineer (3rdline) Location: Hybrid working (Client based in Chesterfield) Contract: Permanent Full Time The role of Escalation Engineer Our client, who provides IT Support services to Businesses is looking for a "hands on" Service Desk Escalation Engineer (3rdline) who will provide technical support to our clients customers within an MSP service desk environment mainly managed by remote access. This is a full time, permanent role based at our client's office in Balborough initially, then you will split your time between … at all times. Additionally, it is necessary to understand the commercial goals of the business as a whole. Key Responsibilities: As an Escalation Engineer, your job responsibilities include: Provide a point of escalation to support incidents relating to hardware, software, network connectivity and application services to a wide more »
Ledbury, Herefordshire, West Midlands, United Kingdom Hybrid / WFH Options
In Technology Group Limited
Title: 2nd Line NOC Engineer Location: Ledbury, UK (remote) Position Type: Full-Time Salary: £40,000 - £50,000+ DOE About Us: We are working with a leading provider of innovative IT solutions and services, dedicated to delivering outstanding technical support to businesses across various sectors. We … pride ourselves on our commitment to excellence and our collaborative, supportive work environment. We are now seeking a talented and motivated 2nd Line NOC Engineer to join our dynamic team in Ledbury. Job Description: As a 2nd Line NOC Engineer, you will … exceptional service. Key Responsibilities: Monitor and maintain network infrastructure to ensure optimal performance. Troubleshoot and resolve 2nd line technical issues, escalating to 3rdline support when necessary. Conduct regular system and network health checks. Collaborate with the 1st line support team to provide more »
3rdLine Infrastructure Engineer Kidderminster (Hybrid) £35,000 Gleeson Recruitment are working on a great opportunity alongside an incredible, rapidly growing organisation who are seeking a highly motivated, up & coming skilled Infrastructure Engineer. The organisation are willing to provide certification support, training & development in any more »
Huntingdon, Cambridgeshire, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
rd Line Support Engineer - Hybrid (Cambridgeshire) - £40k + £5k on call 3 rd Line Support | Networks | LAN/WAN | VMware | Veeam | SQL | HPE Salary: £40,000 + £5,000 on call allowance Location: Hybrid (Cambridgeshire) Are you a 3 rd Line Support … who are experienced with using Veeam. You will have the opportunity to mentor and develop some of the 1 st and 2 nd line team. In addition to overseeing the existing infrastructure and networks, there will be the opportunity to recommend improvements and enhancements. Key Responsibilities Provide daily … delivery team for infrastructure issues Create, update and maintain technical documentation as and when required Support and mentor 1 st and 2 nd line staff The Ideal Candidate Ability to communicate with stakeholders at all levels Capable of prioritising a busy workload Strong problem solving skills Works to more »
Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
In Technology Group
3rdLineEngineer Location: Fully remote Salary: £(phone number removed) (DOE) + excellent benefits + fully remote My client, a leading Managed Service Provider is looking for an experienced 3rdLine Engineer to join their team on a fully remote basis. Providing support to more »
Oxford, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
In Technology Group Limited
3rdLineEngineer Location: Hybrid (initially WFH + client sites visits around the Oxfordshire area) Salary: £38,000- £42,000 (DOE) + excellent benefits, including progression My client, an established Managed Service Provider is looking for an experienced 3rdLineEngineer … their team. You will be responsible for supporting the IT infrastructure of all their customer base including server, storage, network, data, and applications. Responsibilities: 3rdline support- via telephone/email/ticketing systems Troubleshooting of hardware/software issues Maintenance and implementation of client infrastructure & servers … an MSP background to get involved in providing support to SMEs across different industries. Please bear in mind my client will also consider experienced 3rdLine Engineers without MSP experience who are looking to move into this environment. If you are interested, please respond with a copy more »
Bath, Somerset, South West, United Kingdom Hybrid / WFH Options
Penelope
Hello we are Penelope and we are looking for an experienced, capable and concise 2nd lineengineer to join our support team based in our Bath office. We work on a hybrid basis and will require you work from the office 3 days per week. From …/IP, DNS, VLAN etc Excellent working knowledge of Microsoft Operating systems 7 11 Acting as a point of escalation for 1 st line colleagues Microsoft certified or other industry relevant qualifications The right to work in the UK Highly desirable Experience of managing projects Experience of system more »
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
Our client is a well established MSP based in Cheltenham who are looking for a 3rdLine IT Engineer to join their team. This is a hybrid role working 2 days on site with the opportunity to progress into technical consultancy and architechture. As a … 3rdLine IT Engineer, you will be responsible for providing advanced technical support, managing complex incidents, and ensuring the smooth operation of our clients' IT infrastructure. You will play a key role in troubleshooting and resolving high-level technical issues, implementing new technologies, and contributing … to continuous improvement initiatives. Key Responsibilities: Provide expert 3rdline support for complex technical issues across a range of technologies. Troubleshoot and resolve escalated incidents and problems efficiently, ensuring minimal disruption to clients. Implement and manage advanced IT solutions, including server, network, and cloud-based systems. Liaise more »
Stourport-on-Severn, Worcestershire, United Kingdom
Wright Staff Recruitment Ltd
3rdLine Support Engineer Location Bromsgrove Salary – £30-£40k per annum Full time Benefits 22 days holiday per year plus bank holidays (increases after 3 years) Contributory pension scheme (after 3-months) Company laptop Company mobile phone or contribution to personal mobile phone Health Cash … in a proactive, methodical manner whilst having attention to detail. strong problemsolving skills Main Responsibilities Provide IT Troubleshooting via telephone and remote support software. 3rdline escalation from 1st and 2nd line support engineers To provide some onsite solution implementation To diagnose faults with technical more »
Employment Type: Permanent
Salary: £35000 - £40000/annum Negotiable on experience
Oxfordshire, South East, United Kingdom Hybrid / WFH Options
In Technology Group Limited
Job Title: 3rdLine Technical Support Engineer Location: Bicester/Remote (initially WFH with client sites visits around the Oxfordshire area) Salary: £38,000- £42,000 (DOE) My client, an established MSP is looking for an experienced 3rdLineEngineer … their team. You will be responsible for supporting the IT infrastructure of all our customer base including server, storage, network, data, and applications. Responsibilities: 3rdline support- via telephone/email/ticketing systems Troubleshooting of hardware/software issues Maintenance and implementation of client infrastructure & servers … routers, switches, Wi-Fi, firewall) Communications (VOIP, Leased Lines) Dell/HP Server Hardware This is a great opportunity for an experienced Support Engineer with an MSP background to get involved in providing support to SMEs across different industries. If you are interested, please respond with a copy more »
Job Title – Senior IT Engineer/3rdLine Hours – 37.5 Hours per week Location – Dumfries Salary – up to £30k DOE We’re looking for a quick thinking problem solver who has in depth knowledge of IT issues and how to troubleshoot them for a rapidly … local business! The main priority for any member of the team is to ensure clients are kept exceptionally happy and the Senior IT Engineer plays an extremely important role in doing so, You will handle escalated support requests for the service delivery team and support requests that the more »
3rdLine Support Engineer - County Durham - £30-38K The Role: 3rdLine Support Engineer for MSP Join a continually to expanding UK based MSP with the ambition to be the very best in the UK. We are currently seeking … a skilled 3rdLine Support Engineer with a solid experience in all aspects of tech support. The support engineer will be responsible for investigating a wide range of issues in the Education and SMB sectors. This is a hands-on tech role with … opportunity to explore new technologies in both test and live environments. Main Duties and Responsibilities: Provide 3rdline support to end-users. Escalate & work with third party suppliers and vendors to successfully resolve issues Undertake audits and provide recommendations on customers' IT environment Resolve technical issues & assist more »
Salford, Greater Manchester, United Kingdom Hybrid / WFH Options
In Technology Group
Role: Senior 3rdLineEngineer Location: Salford/Eccles Work Structure: Hybrid Salary: £40,000 - £45,000 Job Description: We are working with a leading Managed Service Provider based in Salford/Eccles area of Greater Manchester, who have worked with a variety of industries … field (on average once per week), and occasional work from home opportunities are also available. We are looking for a senior dedicated and driven 3rdLineEngineer who has a wealth of experience within IT Support. Benefits: 25 days holiday rising to 30, plus bank … considered. Key Words: 3rdLine IT Engineer, MSP Engineer, Senior Technical, Senior IT Engineer, ThirdLine In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »
Employment Type: Permanent
Salary: £40000 - £45000/annum Brilliant package available
entertainment to drive innovation and deliver unforgettable experiences. If you're ready to be part of something extraordinary, apply now! Key Responsibilities- Offer 2nd & 3rdline technical support for approved hardware and software. Collaborate with third-party service suppliers to ensure timely issue resolution. Install and manage … user and service administration. Oversee patch management across site servers, desktops, servers, and MAC estate. Take ownership of escalated technical issues requiring 2nd and 3rdline support, providing efficient and effective solutions. Analyze and troubleshoot complex hardware, software, and support network engineering with network problems. Maintain documentation … as needed. Benefits- 25 days holiday plus bank holidays Private health insurance Great pension scheme Life insurance If you're a skilled 2/3rdline Systems Engineer. Please send your resume and cover letter to For more information about Senitor and the opportunities we have to more »
Wakefield, West Yorkshire, Yorkshire, United Kingdom
Nextech Group Limited
Senior IT Support Engineer - Up to £40,000 - Wakefield Join Our Team as a 3rdLine Support Engineer in Wakefield. Are you passionate about designing, implementing, and maintaining robust 3rdLine and Infrastructure solutions? We're looking for a talented … Senior IT Support Engineer to join our team and play a pivotal role in managing our technology backbone. Position: Senior IT Support Engineer Location: Wakefield Salary: Up to £40,000 per annum Key Responsibilities - Design, implement, and maintain IT infrastructure components such as servers, storage, networking … and virtualization technologies. Be a key member of the IT Support Team, operating as an escalation point for the 1st and 2nd Line team. Work closely with members of the Infrastructure and Project teams in supporting queries and tasks Monitor system performance and troubleshoot issues to ensure optimal more »
Gloucester, Gloucestershire, South West, United Kingdom
Omega Resource Group
3rdLine Service Desk Engineer Location: Gloucester Pay Range/details: up to £42,000 doe Contract Type: Permanent Our client is looking for a 3rdline service desk engineer to be responsible for providing all levels of technical support … The role is responsible for achieving and maintaining excellent working relationships with customers and providing a high level of service and support. Key Responsibilities – 3rdLine Service Desk Engineer Providing support and coaching to 1st, 2nd & 3rdline engineers acting as an … escalation resolution point for customers Building and maintaining good working relationships with Project Managers in order to lead on 3rdline infrastructure projects, ensuring projects are completed in line with time frames and costings Meeting with customers to understand the organisation strategy and working with more »
Bradford, West Yorkshire, Yorkshire, United Kingdom
Hiring People
Are you a 3rdLine Support Engineer looking for a new role with a growing dynamic company? If so we are looking for a 3rdLine IT Support Engineer with skills consisting of Office 365, Azure, Windows Server and networking. more »
Luton, Bedfordshire, United Kingdom Hybrid / WFH Options
Interface Recruitment
private sector clients. They pride themselves on their commitment to excellence, integrity, and continuous improvement. We are currently seeking a talented and experienced Senior 3rdLineEngineer to join our dynamic team. Role Overview: As a Senior 3rdLineEngineermore »
Glasgow, City of Glasgow, United Kingdom Hybrid / WFH Options
Lorien
3rdLine Support Engineer - Glasgow Hybrid - To 52k Lorien's client, a leading provider of managed hosting, cloud, and transformation services, is seeking a 3rdLine Support Engineer to join their Support team as they grow into the new year. … look at the finer details below: About the role: This organisation works hard to empower their customers in the digital age, and as a 3rdLine Support professional, you'll care of everything from server configuration, network support to managing backups and monitoring networks and servers, as … well as managing tasks in their datacentre. Working with a range of various technologies and software's, the 3rdLine Engineers are responsible for solving a broad area of technical issues, making sure a first-class service is always provided. About you: Strong background working with Windows more »
Employment Type: Permanent
Salary: £45000 - £52000/annum hybrid, on call, central office
We are currently seeking a talented individual to fill the role of 3rdLine IT Engineer . Join a leading IT solutions provider nestled in the heart of Edinburgh, where reliability meets expertise. This client specialises in catering to the IT needs of small and … team, you will also engage closely with clients, offering proactive recommendations and mentoring junior staff members. Role Criteria: +3 years' Technical support experience at 3rdline level +3 years in a Managed Service environment Proficiency in serverless migration Cisco networking expertise (CCNA certification preferred) Coaching and mentoring more »