platform stability, performance, and availability. Manage upgrades, patching, releases, and platform maintenance. Maintain compliance with security, data privacy, and regulatory requirements. Oversee the quality and governance of the ServiceNow CMDB, Knowledge Base, and configuration data. Stakeholder Engagement: Build trusted relationships with stakeholders across all levels, including senior leadership, IT operations, and business units. Provide regular reports, dashboards, and updates on More ❯
WC2R, Holborn, Greater London, Fleet Street, United Kingdom
Ricoh
be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating ConfigurationManagement Database. Collecting leaver equipment and updating ConfigurationManagementDatabase and the fulfilment of disposal requests To deliver support for the IT on site infrastructure, including Wi-Fi and LAN access, Voice and Video Conferencing, Meeting Room Booking Systems More ❯
IT service management framework (e.g., ITIL-aligned processes). Identify opportunities for automation, AI/analytics-based insight, and process efficiency within service operations. Develop and maintain service documentation, CMDB accuracy, and knowledge base articles. Act as the key contact for business stakeholders on operational technology matters and End User Compute education/upskilling. Communicate service performance, risks, and planned More ❯
in top-tier firms or large-scale transformation programs. Have experience working with retail ERP systems (e.g., SAP, Oracle), logistics platforms, and POS systems. Have exposure to infrastructure automation, CMDB tools (e.g., ServiceNow), and hybrid cloud environments. Qualifications: 12+ years of experience in IT infrastructure, with 5+ years in M&A-related projects. Strong domain knowledge in Retail, CPG, and More ❯
leeds, west yorkshire, yorkshire and the humber, united kingdom Hybrid/Remote Options
Spotlight Sports Group
Supplier order management for hardware and software provision. Ensuring support and operational procedure documents are kept up to date for day to day activities and tasks. Maintaining the ConfigurationManagementDatabase for ICS assets. ITIL Incident Management using a Service Management toolset following an established best practice framework process. Essential Requirements: Minimum of 1 years' experience working in an IT More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom Hybrid/Remote Options
Reed
to get stuck in. Day to day responsibilities of this role will include: IT Asset Management including IT asset allocation, stock levels, replenishment, audits etc Using the ServiceNow configurationmanagementdatabase for Newcastle based assets. Coordination of local joiners, leavers, movers where a DS service or asset is involved Contract Management for a subset of Digital Services contracts - supplier review More ❯
Banbury, Oxfordshire, United Kingdom Hybrid/Remote Options
Chiltern Railways
Improvement Manage the deployment of new security tools, ensuring existing tools are maintained and tuned. Identify gaps, implement enhancements, and drive automation for continuous improvement. Integrate tools with SIEM, CMDB, and ticketing systems to streamline workflows. Create and update troubleshooting guides and knowledge base articles to support the wider team. Compliance and Governance Ensure practices meet known frameworks and standards More ❯
Hook Norton, Oxfordshire, United Kingdom Hybrid/Remote Options
Chiltern Railways
Improvement Manage the deployment of new security tools, ensuring existing tools are maintained and tuned. Identify gaps, implement enhancements, and drive automation for continuous improvement. Integrate tools with SIEM, CMDB, and ticketing systems to streamline workflows. Create and update troubleshooting guides and knowledge base articles to support the wider team. Compliance and Governance Ensure practices meet known frameworks and standards More ❯
South Nutfield, Surrey, United Kingdom Hybrid/Remote Options
Cloud2Me
maintenance tasks. Deploy and configure virtual machines, storage, and network components. Collaborate with project teams to support customer migrations and onboarding. Maintain detailed technical documentation and update configuration records (CMDB). Troubleshoot complex issues across hardware, software, and networking layers. Participate in out-of-hours maintenance windows when required. Contribute to continuous improvement through process automation and documentation. What s More ❯
Redhill, Surrey, England, United Kingdom Hybrid/Remote Options
Cloud2Me
maintenance tasks. Deploy and configure virtual machines, storage, and network components. Collaborate with project teams to support customer migrations and onboarding. Maintain detailed technical documentation and update configuration records (CMDB). Troubleshoot complex issues across hardware, software, and networking layers. Participate in out-of-hours maintenance windows when required. Contribute to continuous improvement through process automation and documentation. What’s More ❯
and technical advice to RAF personnel and Air SCIDA Engineers Ensure CAIFRE requirements are applied (Confidentiality, Availability, Integrity, Flexibility, Resilience, Economy) Verify that installations match approved plans and update CMDB data accordingly Engineering & Project Support Contribute to SCIDA documentation and Engineering Instructions Chair engineering meetings and participate in ECR reviews Advise Site Executives and OC Engineers on engineering compliance Provide More ❯
and technical advice to RAF personnel and Air SCIDA Engineers Ensure CAIFRE requirements are applied (Confidentiality, Availability, Integrity, Flexibility, Resilience, Economy) Verify that installations match approved plans and update CMDB data accordingly Engineering & Project Support Contribute to SCIDA documentation and Engineering Instructions Chair engineering meetings and participate in ECR reviews Advise Site Executives and OC Engineers on engineering compliance Provide More ❯
and technical advice to RAF personnel and Air SCIDA Engineers Ensure CAIFRE requirements are applied (Confidentiality, Availability, Integrity, Flexibility, Resilience, Economy) Verify that installations match approved plans and update CMDB data accordingly Engineering & Project Support Contribute to SCIDA documentation and Engineering Instructions Chair engineering meetings and participate in ECR reviews Advise Site Executives and OC Engineers on engineering compliance Provide More ❯
and technical advice to RAF personnel and Air SCIDA Engineers Ensure CAIFRE requirements are applied (Confidentiality, Availability, Integrity, Flexibility, Resilience, Economy) Verify that installations match approved plans and update CMDB data accordingly Engineering & Project Support Contribute to SCIDA documentation and Engineering Instructions Chair engineering meetings and participate in ECR reviews Advise Site Executives and OC Engineers on engineering compliance Provide More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Littlefish
Come and join the Littlefish team! Work location: Remote Salary: Up to: £70,000 Must be eligible for SC Clearance (UK resident for the last 5 years) Willingness to undergo CT & NPPV2 clearance Here at Littlefish, we look for people More ❯
new systems and applications. Provide timely resolution of escalated 3rd line support issues for key business systems. Maintain documentation in line with ITIL requirements and the configurationmanagementdatabase (CMDB). About You We are looking for a candidate with strong technical expertise, analytical skills, and the ability to work under pressure while delivering practical solutions. Essential Experience & Skills Excellent More ❯
Great Driffield, Kelleythorpe, East Riding of Yorkshire, United Kingdom Hybrid/Remote Options
Hawk 3 Talent Solutions
new systems and applications. Provide timely resolution of escalated 3rd line support issues for key business systems. Maintain documentation in line with ITIL requirements and the configurationmanagementdatabase (CMDB). About You We are looking for a candidate with strong technical expertise, analytical skills, and the ability to work under pressure while delivering practical solutions. Essential Experience & Skills Excellent More ❯
end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud … experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD ; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). Strong knowledge of Agile delivery and ITIL processes; able to set More ❯
end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud … experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD ; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). Strong knowledge of Agile delivery and ITIL processes; able to set More ❯
end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud … experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD ; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). Strong knowledge of Agile delivery and ITIL processes; able to set More ❯
Leicester, Leicestershire, East Midlands, United Kingdom Hybrid/Remote Options
Fruition Group
is delivered, governed, and championed across a complex enterprise environment. As the IT Configuration Manager, you'll play a key role in managing and enhancing the ConfigurationManagementDatabase (CMDB), ensuring data quality, governance, and alignment with wider business goals. You'll work closely with ServiceNow specialists, Service Management, and senior technology stakeholders - including the CTO, Service Owners, and the … years' experience in ConfigurationManagement or a related IT Service Management (ITSM) discipline. Strong understanding of ServiceNow, CIs, and Service Offerings. Proven experience implementing or improving a CMDB, ideally in an enterprise environment. Solid grasp of ITIL principles and how to apply them pragmatically in real-world settings. Excellent communication and stakeholder management skills - able to explain complex technical concepts More ❯
KBA's). Responsibility for resolving Incidents and Service Requests to SLA using tools such as Service Now and Intune. Accurate IT hardware management using a ConfigurationManagementDatabase (CMDB) and Active Directory (AD). Skills Excellent communication and interpersonal skills, with the ability to interact effectively with customers and technical teams at all levels. Ability to work within a More ❯
W1, Marylebone High Street, Greater London, United Kingdom
Bowers Partnership
lifecycle of IT hardware, asset tracking and vendor purchasing activity across EMEA & APAC regions. The role supports asset lifecycle from acquisition through disposal and plays a key role in CMDB and IT operational improvement. Responsibilities Manage and track IT hardware assets through full lifecycle ServiceNow CMDB asset administration and reporting Oversee hardware ordering, vendor coordination and invoice alignment Manage equipment … auditable purchase history and vendor compliance Prepare asset reporting via Excel/ServiceNow/PowerBI Required Experience Experience in IT asset management Knowledge of procurement workflows & vendor management ServiceNow CMDB or similar CMDB tool experience Excel (intermediate), reporting skills Strong coordination/organisation/communication skills Desirable Financial services Office moves/hardware logistics ITIL foundation Keywords IT Asset/… Asset Coordinator/Asset Lifecycle/CMDB/ServiceNow/Hardware/Inventory/Procurement/Vendor/SLA/Purchasing/EMEA/APAC/Logistics More ❯
infrastructure operability, interfaces, space, backups and remedial action where needed. Act as the lead specialist for one or more specialist server infrastructure technologies Ensure relevant inventories and CMDB (configurationmanagementdatabase) is updated and maintained. Please see attached job description for further information. Person Specification Education and Training Essential Computer or related science degree or equivalent proven experience. IT Infrastructure More ❯
yeovil, south west england, united kingdom Hybrid/Remote Options
Leonardo
strategies. Drive continuous improvement by leading service performance reviews, using data insights to identify trends and optimisation opportunities, and fostering a culture of ongoing enhancement and operational excellence. Oversee CMDBmanagement by ensuring accuracy, completeness, and governance of the CMDB, maintaining effective CI relationships to support change and incident management, and working with stakeholders to improve data quality. Enhance service … Strong stakeholder engagement and influencing skills. Proven ability to manage a mixture of internal and external challenges to meet business outcomes. Expertise in Risk Management, Capacity Management, Continuous Improvement, CMDB governance, Service Availability, and Operational Governance. ITIL qualified or experienced working within ITIL-aligned environments. Ability to analyse complex information and make effective, evidence-based decisions. Leadership capability: able to More ❯