Permanent Change Management Jobs in the UK excluding London

1 to 25 of 1,196 Permanent Change Management Jobs in the UK excluding London

Transformation Change Manager - 12 month FTC

Southampton, Hampshire, United Kingdom
Aztec
Job ID: Location: Southampton Reports to Transformation Change Lead Aztec are looking for a self-motivated and driven individual to deliver change management at a project level to support the delivery of Aztec's Transformation Programme. Reporting directly to the Transformation Change Lead, this role will need to be focussed on planning and delivering the change through a change network and working with the core Programme/Project Team. The purpose of this role is to manage and lead the people change activities focussing on change adoption and benefit realisation with a key purpose to enhance our client's journey and our employee experience. The successful candidate will need to have experience … in change management from a people and culture, process, data, benefits realisation and technology perspective and will receive significant exposure to senior managers in a fast paced and high-growth business and transformation. This role provides the opportunity to play a key, as part of the Change Management team, in delivering a new operating model and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Workday Change Manager - 12 month FTC

Southampton, Hampshire, United Kingdom
Aztec
Aztec are looking for a self-motivated and driven individual to deliver change management at a project level to support the delivery of Aztec's Transformation Programme. Reporting directly to the Transformation Change Lead, this role will need to be focussed on planning and delivering the change through a change network and working with the … core Programme/Project Team. The purpose of this role is to manage and lead the people change activities focussing on change adoption and benefit realisation with a key purpose to enhance our client's journey and our employee experience. The successful candidate will need to have experience in change management from a people and culture … receive significant exposure to senior managers in a fast paced and high-growth business and transformation. This role provides the opportunity to play a key, as part of the Change Management team, in delivering a new operating model and broader transformation to support the Aztecs growth ambitions. Key responsibilities: Develop and implement change management plans for More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Transformation Project Manager

Southampton, Hampshire, United Kingdom
Aztec
looking for an experience and dynamic individual to work with our teams to enhance our service delivery offering, working closely with other members of the Transformation team, particularly people change management, and technology to maximise success of delivery, adoption and realisation of benefits. The ideal candidate has a strong background in business transformation project management, process management … Process Optimisation: Collaborate with teams to design orchestrated workflows that integrate across systems and teams. Support the organisation to establish standards and best practices for workflow orchestration usage. Stakeholder Management: Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams. Ensure clear communication and alignment of project/programme objectives. Risk Management: Identify potential … understood and perform on-going assessment against success criteria. Maintain and assist in the development and approval of budgets for the business cases of new projects, also providing ongoing management of the budgets within a project. Provide progress reports to the Steering Committees, Project Sponsors and key stakeholders on the project status, issues, risks, budgets, resource and change More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

AI Workplace Transformation Consultant

City Of Bristol, England, United Kingdom
Hybrid / WFH Options
Changing Social
United States. Join Us as an AI Workplace Transformation Consultant As an AI Workplace Transformation Consultant at Changing Social, you’ll play a pivotal role in delivering successful organisational change while also helping clients unlock the full potential of Microsoft 365, Copilot, Copilot Studio, and Power Virtual Agents . You’ll develop and implement advanced change management … solutions are adopted smoothly and deliver measurable value. This is an exciting opportunity for someone who thrives at the intersection of people, process, and modern AI technology. Key Responsibilities: Change Management Strategy Lead the design and execution of advanced change management strategies for clients adopting Microsoft 365 and Copilot solutions. Apply proven methodologies to build adoption … plans, communications, and training tailored to diverse audiences. Ensure all change activities align with client business goals and deliver measurable outcomes. Stakeholder Engagement Lead stakeholder mapping, engagement planning, and delivery of sessions to secure buy-in at all levels. Build strong, trusted relationships with client sponsors, technical leads, and end users. Facilitate workshops and feedback sessions to ensure adoption More ❯
Posted:

AI Workplace Transformation Consultant

newport, wales, united kingdom
Hybrid / WFH Options
Changing Social
United States. Join Us as an AI Workplace Transformation Consultant As an AI Workplace Transformation Consultant at Changing Social, you’ll play a pivotal role in delivering successful organisational change while also helping clients unlock the full potential of Microsoft 365, Copilot, Copilot Studio, and Power Virtual Agents . You’ll develop and implement advanced change management … solutions are adopted smoothly and deliver measurable value. This is an exciting opportunity for someone who thrives at the intersection of people, process, and modern AI technology. Key Responsibilities: Change Management Strategy Lead the design and execution of advanced change management strategies for clients adopting Microsoft 365 and Copilot solutions. Apply proven methodologies to build adoption … plans, communications, and training tailored to diverse audiences. Ensure all change activities align with client business goals and deliver measurable outcomes. Stakeholder Engagement Lead stakeholder mapping, engagement planning, and delivery of sessions to secure buy-in at all levels. Build strong, trusted relationships with client sponsors, technical leads, and end users. Facilitate workshops and feedback sessions to ensure adoption More ❯
Posted:

AI Workplace Transformation Consultant

bath, south west england, united kingdom
Hybrid / WFH Options
Changing Social
United States. Join Us as an AI Workplace Transformation Consultant As an AI Workplace Transformation Consultant at Changing Social, you’ll play a pivotal role in delivering successful organisational change while also helping clients unlock the full potential of Microsoft 365, Copilot, Copilot Studio, and Power Virtual Agents . You’ll develop and implement advanced change management … solutions are adopted smoothly and deliver measurable value. This is an exciting opportunity for someone who thrives at the intersection of people, process, and modern AI technology. Key Responsibilities: Change Management Strategy Lead the design and execution of advanced change management strategies for clients adopting Microsoft 365 and Copilot solutions. Apply proven methodologies to build adoption … plans, communications, and training tailored to diverse audiences. Ensure all change activities align with client business goals and deliver measurable outcomes. Stakeholder Engagement Lead stakeholder mapping, engagement planning, and delivery of sessions to secure buy-in at all levels. Build strong, trusted relationships with client sponsors, technical leads, and end users. Facilitate workshops and feedback sessions to ensure adoption More ❯
Posted:

AI Workplace Transformation Consultant

bradley stoke, south west england, united kingdom
Hybrid / WFH Options
Changing Social
United States. Join Us as an AI Workplace Transformation Consultant As an AI Workplace Transformation Consultant at Changing Social, you’ll play a pivotal role in delivering successful organisational change while also helping clients unlock the full potential of Microsoft 365, Copilot, Copilot Studio, and Power Virtual Agents . You’ll develop and implement advanced change management … solutions are adopted smoothly and deliver measurable value. This is an exciting opportunity for someone who thrives at the intersection of people, process, and modern AI technology. Key Responsibilities: Change Management Strategy Lead the design and execution of advanced change management strategies for clients adopting Microsoft 365 and Copilot solutions. Apply proven methodologies to build adoption … plans, communications, and training tailored to diverse audiences. Ensure all change activities align with client business goals and deliver measurable outcomes. Stakeholder Engagement Lead stakeholder mapping, engagement planning, and delivery of sessions to secure buy-in at all levels. Build strong, trusted relationships with client sponsors, technical leads, and end users. Facilitate workshops and feedback sessions to ensure adoption More ❯
Posted:

Service Desk Manager - ITIL - Liverpool

Liverpool, Merseyside, England, United Kingdom
Hybrid / WFH Options
Circle Recruitment
Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by … working from home. Essential Skills Required: Experience in managing a Service desk/IT helpdesk team Working with external customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a … must A good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across More ❯
Employment Type: Full-Time
Salary: £45,000 - £50,000 per annum
Posted:

Implementation Manager - East of England

Fleetwood, United Kingdom
Hybrid / WFH Options
NHS Business Services Authority
pensiono NHS Car lease schemeo Access to a wide range of benefits and high street discounts! Main duties of the job This is an exciting opportunity to lead meaningful change and play a key part in shaping the future of the NHS workforce landscape You'll bring operational leadership across current system optimisation and future solution implementation. Driving stakeholder … Maintain a detailed technical and functional knowledge of the current workforce solution to influence senior stakeholders within user organisations in order to maximise the benefits offered through greater optimisation. Management of the Implementation Function 1. Supporting the Implementation Lead in the running of the Implementation function. Support the setting of strategic goals and operational procedures that will allow the … reporting frameworks on user organisations readiness that support decision-making into the programme and provide visibility across both current system optimisation and future implementation status and planning. Stakeholder Relationship Management 1. Build and manage relationships with the future supplier and within NHS regions, including ICBs/ICSs and user organisations at all levels and wider stakeholders to foster engagement More ❯
Employment Type: Permanent
Salary: £55690.00 - £62682.00 a year
Posted:

Oracle Cloud ERP Change Manager

Newcastle Upon Tyne, England, United Kingdom
Next Ventures
Role Overview We are seeking an experienced Oracle Cloud ERP Change Manager to lead the organisational change management (OCM) workstream within our Oracle Cloud ERP transformation programme. The role will ensure that people, processes, and culture are effectively prepared for the transition to Oracle Cloud ERP, enabling sustainable adoption and maximising return on investment. The successful candidate … will work closely with programme leadership, business stakeholders, HR, and communications teams to plan and execute change, communications, and training strategies that support a smooth and successful implementation. Key Responsibilities Develop and deliver a comprehensive change management strategy and plan to support the Oracle Cloud ERP rollout across the organisation. Lead stakeholder engagement and impact assessments , identifying … ensure clear, consistent, and timely messaging throughout the transformation journey. Partner with functional leads to translate system and process changes into business-friendly language and actions . Manage the change network/change champions to drive awareness, readiness, and adoption at all levels. Conduct change impact analyses, readiness assessments, and resistance management activities. Collaborate with the More ❯
Posted:

Oracle Cloud ERP Change Manager

sunderland, tyne and wear, north east england, united kingdom
Next Ventures
Role Overview We are seeking an experienced Oracle Cloud ERP Change Manager to lead the organisational change management (OCM) workstream within our Oracle Cloud ERP transformation programme. The role will ensure that people, processes, and culture are effectively prepared for the transition to Oracle Cloud ERP, enabling sustainable adoption and maximising return on investment. The successful candidate … will work closely with programme leadership, business stakeholders, HR, and communications teams to plan and execute change, communications, and training strategies that support a smooth and successful implementation. Key Responsibilities Develop and deliver a comprehensive change management strategy and plan to support the Oracle Cloud ERP rollout across the organisation. Lead stakeholder engagement and impact assessments , identifying … ensure clear, consistent, and timely messaging throughout the transformation journey. Partner with functional leads to translate system and process changes into business-friendly language and actions . Manage the change network/change champions to drive awareness, readiness, and adoption at all levels. Conduct change impact analyses, readiness assessments, and resistance management activities. Collaborate with the More ❯
Posted:

Scrum Master with Flexcube

Bradford, West Yorkshire, England, United Kingdom
Hybrid / WFH Options
Randstad Technologies
Applications We are seeking a highly skilled Senior Specialist Scrum Master to join our team in Bradford. This is a critical role focusing on leading and managing complex technical change initiatives specifically within the Flexcube environment. You will be instrumental in ensuring technical changes align with business objectives, promoting value-driven delivery, and maintaining robust project integrity through exceptional … scope, change, and risk management. This role requires 11-15 years of experience, demonstrating deep expertise in Scrum management and technical change. Note: We are looking for local or nearby candidates with a commute time of 1-1.5 hours maximum. This role is focused purely on Digital Applications (no infrastructure or migration projects). Key Responsibilities As … the Senior Specialist Scrum Master, you will: Lead the management of Flexcube technical change activities, ensuring strict alignment with overall business objectives. Facilitate all Agile ceremonies (e.g., Sprint Planning, Daily Scrum, Sprint Review, Retrospective) and champion a value-driven delivery mindset within the Scrum teams. Oversee Scope & Change Management processes to maintain project integrity and ensure More ❯
Employment Type: Full-Time
Salary: £70,000 - £75,000 per annum
Posted:

ITSM Change Manager

london, south east england, united kingdom
Hybrid / WFH Options
La Fosse
ITSM Change Manager – Global Financial Services Leader (Fully Remote/Hybrid UK) Are you ready to play a key role in shaping the way IT change happens across a growing, global organisation? We’re partnering with a Fortune 500 financial services and technology group that has built a reputation for innovation, integrity, and excellence. With operations in over … countries and a people-first culture recognised through multiple “Employer of the Year” awards, this is a business where your contribution is really recognised. The Opportunity As an ITSM Change Manager , you’ll take ownership of the end-to-end Change Management process – driving governance, efficiency, and risk control across enterprise-level IT systems. You’ll ensure … every change is planned, assessed, tested, and implemented smoothly, minimising disruption and maximising business impact. This is a highly visible and collaborative role, working closely with technical teams, senior stakeholders, and global business units. What You’ll Do Lead and evolve the IT Change Management process in line with ITIL best practice and audit standards. Review, assess More ❯
Posted:

ITSM Change Manager

slough, south east england, united kingdom
Hybrid / WFH Options
La Fosse
ITSM Change Manager – Global Financial Services Leader (Fully Remote/Hybrid UK) Are you ready to play a key role in shaping the way IT change happens across a growing, global organisation? We’re partnering with a Fortune 500 financial services and technology group that has built a reputation for innovation, integrity, and excellence. With operations in over … countries and a people-first culture recognised through multiple “Employer of the Year” awards, this is a business where your contribution is really recognised. The Opportunity As an ITSM Change Manager , you’ll take ownership of the end-to-end Change Management process – driving governance, efficiency, and risk control across enterprise-level IT systems. You’ll ensure … every change is planned, assessed, tested, and implemented smoothly, minimising disruption and maximising business impact. This is a highly visible and collaborative role, working closely with technical teams, senior stakeholders, and global business units. What You’ll Do Lead and evolve the IT Change Management process in line with ITIL best practice and audit standards. Review, assess More ❯
Posted:

Payments Senior Change Manager

Glasgow, Lanarkshire, Scotland, United Kingdom
Hybrid / WFH Options
Virgin Money
establishing operating models that empower customers and the wider organisation to manage finances with confidence. What you'll be doing You'll be responsible for leading and driving the change team. The change team are accountable for overseeing and managing the implementation of changes to Treasury and Payment processes, systems, and technologies across multiple payment methods such as … CHAPS, SWIFT, SEPA, FPS, BACS and ICS. This includes developing and executing change management strategies, conducting impact assessments, ensuring regulatory compliance, engaging with stakeholders, coordinating and tracking the implementation of changes, and providing communication and training to relevant parties. The aim is to ensure smooth transitions, minimise business disruption, and maintain compliance with industry standards and regulations. Change Management Planning - Develop and implement change management strategies, robust plans, and processes to support the successful implementation of changes to payment and treasury systems and processes. Define change management objectives, roles, and responsibilities, and establish communication and stakeholder engagement plans. Change Impact Assessment - Conduct impact assessments to identify the potential implications of proposed More ❯
Employment Type: Full-Time
Salary: £67,200 per annum
Posted:

Change Manager

bradford, yorkshire and the humber, united kingdom
Hybrid / WFH Options
Practicus
Change Manager – ERP Transformation Programme 📍 Location: Hybrid/Yorkshire 💼 Contract Type: Fixed Term Contract - 2 years 🕒 Start Date: ASAP Are you passionate about driving meaningful change across large-scale transformation programmes? We’re seeking an experienced Change Manager to lead the change management strategy and delivery for a major ERP implementation . This role will … be pivotal in ensuring that people, processes, and technology align seamlessly — supporting teams through transition and enabling lasting adoption across the business. Role Overview The Change Manager will design and execute a comprehensive change management approach for the ERP programme. Working closely with programme leadership, business units, and communications teams, you’ll engage stakeholders, build readiness, and … embed new ways of working across the organisation. Key Responsibilities Change Strategy & Planning Develop and deliver a tailored change management strategy for the ERP programme. Identify change impacts across business functions and define effective mitigation plans. Stakeholder Engagement Conduct stakeholder analysis and create engagement strategies to build awareness and advocacy. Facilitate workshops and feedback sessions to More ❯
Posted:

Change Manager

Leeds, England, United Kingdom
Hybrid / WFH Options
Practicus
Change Manager – ERP Transformation Programme 📍 Location: Hybrid/Yorkshire 💼 Contract Type: Fixed Term Contract - 2 years 🕒 Start Date: ASAP Are you passionate about driving meaningful change across large-scale transformation programmes? We’re seeking an experienced Change Manager to lead the change management strategy and delivery for a major ERP implementation . This role will … be pivotal in ensuring that people, processes, and technology align seamlessly — supporting teams through transition and enabling lasting adoption across the business. Role Overview The Change Manager will design and execute a comprehensive change management approach for the ERP programme. Working closely with programme leadership, business units, and communications teams, you’ll engage stakeholders, build readiness, and … embed new ways of working across the organisation. Key Responsibilities Change Strategy & Planning Develop and deliver a tailored change management strategy for the ERP programme. Identify change impacts across business functions and define effective mitigation plans. Stakeholder Engagement Conduct stakeholder analysis and create engagement strategies to build awareness and advocacy. Facilitate workshops and feedback sessions to More ❯
Posted:

IT Applications Manager - London (Hybrid)

South East, United Kingdom
Hybrid / WFH Options
NST - Nova Source Technologies
IT Applications Manager - Low-code/No-code, Enterprise Applications, COINS, KRONOS, SharePoint, Snowflake, ServiceNow, Power Apps, Change Management, Team Management, Hybrid (4 days p/w in London), Site Travel Up to £82,500 Basic + Benefits + Travel Expenses This is a fantastic IT Applications Manager opportunity to work with a leading infrastructure services organisation … ideal as IT Applications Manager, as well as an understanding of workflow automation and data modelling. ITIL Certification is desirable for the IT Applications Manager, particularly in dealing with change management processes. UK travel is expected as IT Applications Manager, and willingness and ability to commute to various Group sites is essential. Key Skills as IT Applications Manager … Expertise in Microsoft Power Platform (Power Apps, Power Automate) for low-code/no-code solution development. Strong capability in application configuration and management across SharePoint and Snowflake environments. Proven leadership and team management skills, including coaching and performance management of technical teams. Experience in ERP and managed services oversight, particularly COINS ERP and KRONOS. Solid understanding More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Applications Manager - London (Hybrid)

london, south east england, united kingdom
Hybrid / WFH Options
NST - Nova Source Technologies
IT Applications Manager – Low-code/No-code, Enterprise Applications, COINS, KRONOS, SharePoint, Snowflake, ServiceNow, Power Apps, Change Management, Team Management, Hybrid (4 days p/w in London), Site Travel Up to £82,500 Basic + Benefits + Travel Expenses This is a fantastic IT Applications Manager opportunity to work with a leading infrastructure services organisation … ideal as IT Applications Manager, as well as an understanding of workflow automation and data modelling. ITIL Certification is desirable for the IT Applications Manager, particularly in dealing with change management processes. UK travel is expected as IT Applications Manager, and willingness and ability to commute to various Group sites is essential. Key Skills as IT Applications Manager … Expertise in Microsoft Power Platform (Power Apps, Power Automate) for low-code/no-code solution development. Strong capability in application configuration and management across SharePoint and Snowflake environments. Proven leadership and team management skills, including coaching and performance management of technical teams. Experience in ERP and managed services oversight, particularly COINS ERP and KRONOS. Solid understanding More ❯
Posted:

IT Applications Manager - London (Hybrid)

london (city of london), south east england, united kingdom
Hybrid / WFH Options
NST - Nova Source Technologies
IT Applications Manager – Low-code/No-code, Enterprise Applications, COINS, KRONOS, SharePoint, Snowflake, ServiceNow, Power Apps, Change Management, Team Management, Hybrid (4 days p/w in London), Site Travel Up to £82,500 Basic + Benefits + Travel Expenses This is a fantastic IT Applications Manager opportunity to work with a leading infrastructure services organisation … ideal as IT Applications Manager, as well as an understanding of workflow automation and data modelling. ITIL Certification is desirable for the IT Applications Manager, particularly in dealing with change management processes. UK travel is expected as IT Applications Manager, and willingness and ability to commute to various Group sites is essential. Key Skills as IT Applications Manager … Expertise in Microsoft Power Platform (Power Apps, Power Automate) for low-code/no-code solution development. Strong capability in application configuration and management across SharePoint and Snowflake environments. Proven leadership and team management skills, including coaching and performance management of technical teams. Experience in ERP and managed services oversight, particularly COINS ERP and KRONOS. Solid understanding More ❯
Posted:

IT Applications Manager - London (Hybrid)

slough, south east england, united kingdom
Hybrid / WFH Options
NST - Nova Source Technologies
IT Applications Manager – Low-code/No-code, Enterprise Applications, COINS, KRONOS, SharePoint, Snowflake, ServiceNow, Power Apps, Change Management, Team Management, Hybrid (4 days p/w in London), Site Travel Up to £82,500 Basic + Benefits + Travel Expenses This is a fantastic IT Applications Manager opportunity to work with a leading infrastructure services organisation … ideal as IT Applications Manager, as well as an understanding of workflow automation and data modelling. ITIL Certification is desirable for the IT Applications Manager, particularly in dealing with change management processes. UK travel is expected as IT Applications Manager, and willingness and ability to commute to various Group sites is essential. Key Skills as IT Applications Manager … Expertise in Microsoft Power Platform (Power Apps, Power Automate) for low-code/no-code solution development. Strong capability in application configuration and management across SharePoint and Snowflake environments. Proven leadership and team management skills, including coaching and performance management of technical teams. Experience in ERP and managed services oversight, particularly COINS ERP and KRONOS. Solid understanding More ❯
Posted:

Head of Change

london, south east england, united kingdom
Jobs via eFinancialCareers
Newly created role in an established, well regarded and expanding full service banking group, based in City of London. The Head of Change and Delivery is responsible for leading and overseeing the successful execution of the bank's strategic change agenda. This role ensures effective planning, governance, and delivery of large-scale transformation initiatives across the organization. The … role combines leadership, project/programme management, and change management capabilities to drive continuous improvement, innovation, and value creation. Core Duties And Responsibilities Assist the Head of Digital Transformation to define and build the bank's change and transformation strategy in alignment with overall business goals and then lead the execution of this strategy with a … focus on the delivery of excellence. Serve as a trusted advisor to senior leadership, influencing direction based on change capability and delivery performance. Build, lead, and manage a high-performing Change and Delivery team, including programme managers, project managers, business analysts, and PMO professionals. Portfolio & Programme Delivery Oversee the enterprise-wide portfolio of change initiatives including regulatory More ❯
Posted:

Service Management Analyst

South East, United Kingdom
Slaughter and May
ROLE OVERVIEW We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You … will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES The key responsibilities of this role are set out below and there … may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Management Analyst

slough, south east england, united kingdom
Slaughter and May
ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role are … and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and More ❯
Posted:

Service Management Analyst

london, south east england, united kingdom
Slaughter and May
ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role are … and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and More ❯
Posted:
Change Management
the UK excluding London
10th Percentile
£28,250
25th Percentile
£35,536
Median
£51,500
75th Percentile
£63,750
90th Percentile
£75,000