23 of 23 Permanent ConnectWise Jobs in the UK excluding London

Azure, Active Directory, Intune, Windows 11 and MacOS Solid understanding of security fundamentals (malware, phishing, anti-virus, IP spoofing) Experience with ITSM tools (e.g. ConnectWise, ServiceNow, Autotask) Working knowledge of ITIL frameworks (incidents, requests, change) Excellent troubleshooting and problem-solving skills A collaborative mindset with the confidence to lead ...

conduct service reviews Requirements Proven Desktop Support/IT Support experience Strong Microsoft stack (AD, Azure AD, Windows, M365) Experience with ITSM tools (ConnectWise desirable) Basic networking knowledge (LAN, firewalls, troubleshooting) Strong communication and customer service skills Highly organised with a proactive, problem-solving mindset Package ...

organisational skills A full UK driving licence Nice to Have Microsoft certifications Experience with Watchguard, HP, Threatlocker or Huntress ITIL Foundation certification Familiarity with ConnectWise Manage/Asio You Are Customer:focused, highly organised, and comfortable juggling multiple priorities without losing sight of the details. You take pride in doing ...

have’s: Certifications e.g. CompTIA A+, Microsoft MTA, or ITIL Foundation. Experience with PowerShell or similar. Experience with MDM solutions, like Intune. Knowledge of ConnectWise PSA/RMM or similar. Package & Benefits Pension Health insurance Training plan & paid study time 25 days’ holiday + Bank Holidays Family-friendly flexibility Excellent ...

support or service desk management. Proven experience leading and developing technical support teams. Strong knowledge of IT Service Management (ITSM) platforms, ideally ConnectWise . Experience with Microsoft 365 administration and modern workplace technologies. A solid understanding of service management frameworks, including ITIL. Excellent communication, stakeholder management, and problem-solving skills. ...

Experience with Docker and container-based application delivery Comfortable supporting live services within ITIL-based processes and SLAs, using tools such as ServiceNow, ConnectWise or Halo Clear communicator, able to work directly with customers and their development teams Desirable Previous MSP or multi-tenant experience Terraform Cloud/Enterprise Serverless ...

troubleshooting skills. Strong knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using an IT service management tool such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs, incident management, service request fulfilment and change management. Ability to work collaboratively ...

real time Communicate with end users by phone, email and the ticket Update ticket status and work completed real time in our PSA (ConnectWise). Work collaboratively with the Provisioning Coordinator to manage ticket allocation Identify and report process gaps to help improve workflows and documentation Maintain consistent performance managing ...

rota or resource planning. Security certifications such as CompTIA Security+, Microsoft SC-200, or equivalent. Experience with ITSM or PSA ticketing platforms, such as ConnectWise, Autotask or Halo. Familiarity with DLP, SIEM or endpoint telemetry tooling. Exposure to compliance frameworks such as ISO 27001 or Cyber Essentials Plus. My client ...

Knowledge of workflow automation, document management, or business process improvement. Experience selling finance and subscription-based technology solutions. Familiarity with CRM platforms such as ConnectWise, Dynamics, Salesforce, or HubSpot. Person Specification Ambitious, competitive, and self-motivated. A true new business hunter with a proactive mindset. Consultative rather than transactional ...

client's internal AI automation tool, helping improve service desk efficiency. Building and maintaining automation across RMM and PSA platforms including N-able, ConnectWise and Halo. Investigating and developing APIs and integrations between internal and client-facing systems. Working with data from multiple platforms to clean, reconcile and analyse information. ...

Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when required Maintain high … Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) 3rd Line Support Engineer, M365, Cloud, MSP, Lead ...

team while collaborating with clients and internal stakeholders. You should have 5+ years in IT support or service desk leadership, strong ITSM/ConnectWise experience, and ITIL knowledge. A customer-focused, proactive approach is essential for success in this fast-paced environment. #J-18808-Ljbffr ...

optimisation, WooCommerce or website security experience. Experience building internal tools or platforms. Experience working within an MSP, digital agency or technology consultancy. Experience using ConnectWise or another service-management platform. Experience with AI-assisted development and automation tools. What Success Looks Like Success in this role means website issues ...

will own customer orders from acceptance through completion and billing, coordinating across Sales, Operations, Engineering, Finance and suppliers. You will also manage quotes in ConnectWise CPQ and support Sales with accurate pricing and customer details. The role emphasizes thorough validation, audit trails, and proactive delivery coordination. #J-18808-Ljbffr ...

leads and LI followers, publishing regular engaging content to support inbound and outbound lead activity Data Management : Ensure all systems are managed and updated (ConnectWise, Cognism, Hubspot etc.) with required campaign information Product and industry knowledge : Possess and maintain in-depth knowledge of the existing UK Telecoms and IT Reseller ...

presales and solution teams, ensuring every deal is structured profitably and aligned to margin expectations. Maintain accurate pipeline, forecasting and activity records in ConnectWise and Dynamics 365, with forecast accuracy treated as a core requirement of the role. Cross-Functional Collaboration Work with presales, solution architects, delivery, marketing and partner … driven requirements such as Cyber Essentials or ISO 27001. Exposure to Data & AI propositions, including Microsoft Copilot, data platform or analytics engagements. Familiarity with ConnectWise, Dynamics 365 or similar CRM platforms. Experience working within SME or mid-market environments. Knowledge of vertical markets such as construction, manufacturing, professional services ...

presales and solution teams, ensuring every deal is structured profitably and aligned to margin expectations. Maintain accurate pipeline, forecasting and activity records in ConnectWise and Dynamics 365, with forecast accuracy treated as a core requirement of the role. Cross-Functional Collaboration Work with presales, solution architects, delivery, marketing and partner … driven requirements such as Cyber Essentials or ISO 27001. Exposure to Data & AI propositions, including Microsoft Copilot, data platform or analytics engagements. Familiarity with ConnectWise, Dynamics 365 or similar CRM platforms. Experience working within SME or mid-market environments. Knowledge of vertical markets such as construction, manufacturing, professional services ...

presales and solution teams, ensuring every deal is structured profitably and aligned to margin expectations. Maintain accurate pipeline, forecasting and activity records in ConnectWise and Dynamics 365, with forecast accuracy treated as a core requirement of the role. Cross-Functional Collaboration Work with presales, solution architects, delivery, marketing and partner … driven requirements such as Cyber Essentials or ISO 27001. Exposure to Data & AI propositions, including Microsoft Copilot, data platform or analytics engagements. Familiarity with ConnectWise, Dynamics 365 or similar CRM platforms. Experience working within SME or mid-market environments. Knowledge of vertical markets such as construction, manufacturing, professional services ...

qualify opportunities, build win plans, and close new business Develop account plans for high-potential customers, building relationships that unlock further business Keep ConnectWise, HubSpot, and other systems updated in real time with pipeline, account, and campaign data Work to KPIs that support delivery of your sales target Partner closely … emerging tech Excellent communication, negotiation, and presentation skills A proven track record of hitting new business targets in telecoms Confidence with CRM software (ideally ConnectWise) and Microsoft Office An active, well-used LinkedIn presence for pipeline generation A proactive, entrepreneurial mindset with strong strategic and problem-solving instincts Professional, approachable ...

varied role for someone who enjoys getting the detail right, solving discrepancies and keeping work moving. You will also manage quotes within ConnectWise CPQ and support Sales with creating accurate, complete quotes. What You’ll Be Responsible For: Order validation: Review orders submitted by Sales, checking products, pricing, contract terms … five SIMs where no equipment or additional delivery activity is required, together with usage bolt-on requests. Quote support: Manage quotes in ConnectWise CPQ and support Sales with entering the correct products, services, quantities, pricing and customer information. Revenue assurance and reconciliation Ensure completed services are submitted promptly to Finance ...

Strategic Group Service Desk Manager – MSP - £60K - £70K – Berkshire Berkshire | £65,000–£75,000 + Benefits Service Desk Leadership | MSP | ConnectWise/PSA | Service Transformation | AI & Automation | Customer Experience Are you currently leading a Service Desk within an MSP and feel ready to take complete ownership of a service operation … above the existing Team Lead and escalation capability. Service Desk strategy, performance and continuous improvement SLA performance, ticket volumes, ageing, backlogs and service quality ConnectWise/PSA utilisation, reporting, dashboards and meaningful KPIs Customer satisfaction, service reviews and senior escalations Team performance, accountability, development and resource planning Service Desk processes ...

Strategic Group Service Desk Manager – MSP - £60K - £70K – Berkshire Berkshire | £65,000–£75,000 + Benefits Service Desk Leadership | MSP | ConnectWise/PSA | Service Transformation | AI & Automation | Customer Experience Are you currently leading a Service Desk within an MSP and feel ready to take complete ownership of a service operation … above the existing Team Lead and escalation capability. Service Desk strategy, performance and continuous improvement SLA performance, ticket volumes, ageing, backlogs and service quality ConnectWise/PSA utilisation, reporting, dashboards and meaningful KPIs Customer satisfaction, service reviews and senior escalations Team performance, accountability, development and resource planning Service Desk processes ...