This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customerexperience manager is responsible for the customerexperience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive … and seamless experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic Champion opportunities to consistently improve the brand experience Drive customer retention, reduce churn, and increase customer satisfaction Understand … account manager Day to Day Target first touch resolution for all queries Oversee all implementation orders are delivered in line with expectations, know the projects in flight Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA Maintain strong relationships within the customer Own all cases and responses, use other More ❯
This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customerexperience manager is responsible for the customerexperience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive … and seamless experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic · Champion opportunities to consistently improve the brand experience · Drive customer retention, reduce churn, and increase customer satisfaction · Understand … account manager Day to Day · Target first touch resolution for all queries · Oversee all implementation orders are delivered in line with expectations, know the projects in flight · Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA · Maintain strong relationships within the customer · Own all cases and responses, use other More ❯
We are looking for an experienced and motivated CustomerExperience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working … with satellite operators, manufacturers, and partners, the CustomerExperience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial … awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The CustomerExperience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role More ❯
Birmingham, West Midlands, England, United Kingdom
Brite Recruitment Ltd
CUSTOMEREXPERIENCE PROJECT MANAGER MIDLANDS, HYBRID £44-46K As a CustomerExperience Project Manager , you will be the voice of the customer for a major project across the group. You’ll bring expertise in CustomerExperience, with the ability to manage people and cultural changes across the business. Our clients project is … of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave. RESPONSIBILITIES As CustomerExperience Project Manager your key duties will include: Project managing business change initiatives across the full project lifecycle, ensuring effective planning, resource utilisation and stakeholder engagement Driving training … To be considered for the role of CustomerExperience Project Manager, you must have: Significant experience managing organisational change and transformation projects, with a focus on CX, engagement and people elements. Strong project management skills, with experience in leading cross-functional teams through complex change programmes. Experience in developing and reviewing policies and procedures to More ❯
CustomerExperience Advisor Overview VisionTrack is the leading global provider of AI video telematics and connected fleet data. The CustomerExperience Team provides full support to selected customers and ‘manage’ all areas of the customer’s account. We are looking for a CustomerExperience Advisor who is passionate about providing high standards of … customer service and delighting our customers. This role will be to provide comprehensive support and exceptional service levels to enrich our customers journey with VisionTrack Providing support to our customers as well as our Account Management team, setting them up for success and taking a proactive approach to customer care and customer engagement. Responsibilities First point of … call for visitors & phone calls and emails - ensuring customer service of a high standard. First point of contact for all customers via the telephone. Answering telephone enquiries and triaging to the correct department. Assisting and guiding customer queries via a shared inbox & ticket system. Quotations & Customer Onboarding (Selected Customers) Product advice and assistance. Sales order processing Prcessing More ❯
CustomerExperience Analyst - Remote - UK £26,000 – £30,000 DOE Hours of cover 8am to 6pm. 7.5 hours a day, on a shift basis Remote – monthly/quarterly meetings onsite The mission of the IT organisation is to deliver an efficient and effective service that has scalability and flexibility to support the demands of the business. Building strategic … capabilities, enabling transformational efforts and embedding quality in all systems and processes. The CustomerExperience team are the first point of contact for our business when engaging with our IT Support function and are responsible for ensuring the experience is a positive one. We’re keen for our relationship with the business to be strong and aim … to always deliver a quality service. Job Responsibilities Service Delivery • Answering Customer Support messages via telephone, e-mail, web portal and chat. • Patiently listening to Customer queries and either resolving at first contact or accurately identifying the appropriate department to assist. • Accurately recording Customer queries within our call logging software. • Validating Customer contact details to ensure More ❯
applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a CustomerExperience Manager to manage all of the operational-focused elements of the customerexperience between Sword and our Energy customers, ensuring the service they receive retains … we do. You will report to our IT Operations Lead, and be dedicated to our customers , with a focused objective to build long-lasting, trusted relationships with our key customer stakeholders, developing an in-depth knowledge of their business goals and helping to achieve them. You will work in a dynamic, fast-paced and growing account environment, governed by … an experienced leadership team and guided by a comprehensive technical group. Ideally, you will have an operational or project delivery background, with experience managing teams of people, delivering services, and comfortable working autonomously. Here's what the role looks like: Reporting to the IT Operations Lead , our CustomerExperience Manager will be responsible for all operational delivery More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
Commercial
German Customer Service Northampton Permanent Full-time hours £28,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for you to … join a company that is forward thinking and focused on its people. As CustomerExperience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the … CustomerExperience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with internal warehouse More ❯
Customer Success Implementation Consultant – SaaS Location: UK/Remote with occasional client visits Type: Full-Time, Permanent About the Company We are a fast-growing SaaS scale-up working with some of the world’s largest enterprises to transform how they manage governance, risk, and compliance across their supply chains. Our award-winning platform delivers measurable ROI, efficiency, and … automation for global businesses — and we’re only just getting started. As part of our next phase of growth, we’re looking for a Customer Success Implementation Consultant to join our Customer Success team and play a pivotal role in driving successful onboarding, adoption, and long-term client outcomes. The Role As a Customer Success Implementation Consultant … Partner, Strategic Account Manager, Customer/Client Engagement Manager, Onboarding Specialist/Onboarding Manager, Implementation Specialist/Implementation Manager, Customer Enablement Manager, CustomerExperience Manager (CX), Customer Operations Manager (CX Ops), Customer Support Manager (if success + support combined), Community Manager/Customer Community Manager More ❯
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customerexperience? Finning UK & Ireland is the worlds largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our Parts.cat.com (PCC … in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to … meet digital sales and self-service targets. Optimise the online product range and customerexperience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training More ❯
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customerexperience? Finning UK & Ireland is the world’s largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our Parts.cat.com … in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to … meet digital sales and self-service targets. Optimise the online product range and customerexperience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Sanderson
UK Customer Success Location: Hybrid (UK-based) Type: Full-time | Permanent £50,000 About the Company Our client is an ambitious, high-growth fintech that believes businesses of all sizes deserve better financial and payment solutions. Too often, companies are let down by slow applications, opaque pricing, and outdated technology. After several years of success supporting tens of thousands … UK market with strong backing from global investors and an experienced leadership team. This is a rare opportunity to join at the ground floor - helping to shape the UK customerexperience and make a real impact in a fast-scaling fintech. The Role We're seeking a Customer Success professional who's passionate about building relationships, delivering … exceptional service, and ensuring customers get maximum value from innovative financial products. You'll be the voice of the customer within the organisation - resolving queries, improving processes, and working closely with cross-functional teams to deliver a seamless experience. This is a hands-on, dynamic role where you'll combine customer empathy with operational know-how to drive More ❯
collaboration with cross functional teams to design new journeys to satisfy the strategic priorities. Ensure delivery plans are appropriate, considering impact on service delivery, front-line MaPS colleagues and customer experience. Deliver enhanced customerexperience, uplift seen in customerexperience and satisfaction as measured by the increase in agreed KPI’s. Promote simplification of propositions … use many times” approach to deliveries, working with design systems and component teams, ensuring consideration is given to how new journeys will work as part of the overall service experience, not just optimised for one journey Operate as a primary interface to the wider MaPS programmes, driving digital best practice to facilitate consistent journeys, ensuring they will blend or … align with current or planned customer experiences and thinking Embed the concept of Customer centricity within change processes and governance. Assist with the shaping and structuring of projects with a view to maximising customerexperience, increasing efficiency and reducing costs, within the required risk metrics and regulatory framework. Review, identification and mitigation of risks and dependencies More ❯
What you'll be doing: As our Head of Service Management and CustomerExperience, you'll lead a combined team of Service Delivery Managers, Technical Account Managers, and CustomerExperience professionals, responsible for delivering exceptional customer outcomes across our cloud-managed services. You'll shape and execute our service strategy, drive continual improvement, and act … C-level stakeholders. You'll report to the COO and work cross-functionally with technical, sales, and service teams to ensure our services are reliable, scalable, and aligned to customer success, as well as acting as senior escalation point for service issues, general escalations and dispute resolution for some of the groups largest and most valued customers. You'll … also: Lead and develop our Service Delivery and CustomerExperience teams Design and implement a forward-thinking service strategy aligned to business and customer goals Build strong relationships with key customer stakeholders and manage executive service reviews Drive continuous service improvement, performance monitoring, and SLA adherence Collaborate with Sales and Technical teams to support retention and More ❯
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customerexperience? Finning UK & Ireland is the worlds largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our Parts.cat.com (PCC … in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to … meet digital sales and self-service targets. Optimise the online product range and customerexperience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training More ❯
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customerexperience? Finning UK & Ireland is the worlds largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our Parts.cat.com (PCC … in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to … meet digital sales and self-service targets. Optimise the online product range and customerexperience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training More ❯
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customerexperience? Finning UK & Ireland is the worlds largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our Parts.cat.com (PCC … in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to … meet digital sales and self-service targets. Optimise the online product range and customerexperience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training More ❯
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customerexperience? Finning UK & Ireland is the world’s largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our Parts.cat.com … in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to … meet digital sales and self-service targets. Optimise the online product range and customerexperience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training More ❯
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customerexperience? Finning UK & Ireland is the world’s largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our Parts.cat.com … in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to … meet digital sales and self-service targets. Optimise the online product range and customerexperience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training More ❯
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customerexperience? Finning UK & Ireland is the world’s largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our Parts.cat.com … in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to … meet digital sales and self-service targets. Optimise the online product range and customerexperience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training More ❯
Maidstone, Kent, South East, United Kingdom Hybrid / WFH Options
Apogee Corporation**
worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are looking for a proactive, organised and customer-focused Customer Success Co-ordinator to join our Customer Success & Experience Division. You will support our international and key customer accounts, triaging and logging incidents … levels are met. With excellent communication skills and a can-do attitude, you will be a vital link between customers, partners and internal teams, helping us deliver an exceptional customerexperience every time. Key duties: Log, triage, update and close incidents in customer-managed portals and Apogee systems. Manage internal and customer escalations via email and … telephone, following agreed processes. Communicate effectively with internal departments, external partners and end users. Monitor incidents through to completion, consulting technical areas as needed for successful outcomes. Support Customer Success Managers with escalations and stakeholder queries. Maintain the highest levels of customer satisfaction. Collaborate effectively within a team environment. A typical working pattern is Monday to Friday More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deloitte LLP
Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could be … in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored … organisational design, and performance management. Leveraging technology for service excellence: Advising clients on implementing cutting-edge technologies such as CRM, AI, voice, automation, and analytics to enhance service delivery, customerexperience, and operational efficiency. Driving digital customerexperience transformations: Leading initiatives to design and implement seamless, omni-channel customer journeys that elevate satisfaction and loyalty. More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Holland & Barrett International Limited
About Data at Holland & Barrett At Holland & Barrett (H&B), we want to empower everyone to live healthier, happier lives. With over 150 years of experience, we're the largest health & wellness retailer in Europe and a globally trusted brand. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people worldwide. … achieve H&B's goals. As a Senior Retail Analyst in the Omnichannel Analytics team, you'll partner with stakeholders across Central Operations, Retail, Store Format, Supply Chain, and CustomerExperience to drive improvements in availability, Customerexperience, Loyalty, Conversion, fulfilment, labour, shrink, and Click & Collect. You'll act as a senior lead within the Retail … You'll Do Lead delivery of insights that drive performance across store operations, service, fulfilment, and omnichannel journeys. Partner with stakeholders across Central Ops, Retail, Format, Supply Chain, and CustomerExperience to identify and solve business challenges. Write clean, efficient SQL to analyse large datasets across store performance, labour models, shrink metrics, and fulfilment operations. Build dashboards in More ❯
Job Description Management Consultant, Song Service CL6 London, Manchester, Edinburgh Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology … experience of future-state customer propositions, covering service across various channels (e.g. in store/branch, online, mobile, customer contact including telephony, chat, chatbot etc.) Advanced CX Measurement including Customer Lifetime Value (CLV) and sentiment analysis Customer Value Management and mobilisation of customer-oriented programmes Defining contact centre strategies, leveraging cloud platforms Working understanding … of how CX can drive business value and ability to build a C-Suite value narrative Defining new propositions/business models Delivery Ability to operate at all stages of a project/programme lifecycle, from proposal through to full programme delivery and experience managing risks and working with senior stakeholders Understanding of Agile techniques and frameworks and experienceMore ❯
Job Description Management Consultant, Song Service CL6 London, Manchester, Edinburgh Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology … experience of future-state customer propositions, covering service across various channels (e.g. in store/branch, online, mobile, customer contact including telephony, chat, chatbot etc.) Advanced CX Measurement including Customer Lifetime Value (CLV) and sentiment analysis Customer Value Management and mobilisation of customer-oriented programmes Defining contact centre strategies, leveraging cloud platforms Working understanding … of how CX can drive business value and ability to build a C-Suite value narrative Defining new propositions/business models Delivery Ability to operate at all stages of a project/programme lifecycle, from proposal through to full programme delivery and experience managing risks and working with senior stakeholders Understanding of Agile techniques and frameworks and experienceMore ❯