Customer Experience Manager - IT Services
london, south east england, United Kingdom
Robertson Sumner
Job Title : Customer Experience Manager Salary : £35,000 – £45,000 Location : London (Office-Based) Represented by Robertson Sumner – Your Specialist Recruitment Partner Robertson Sumner is delighted to be partnering with a fast-growing and values-driven digital solutions business in the search for a Customer Experience … about nurturing high-value client relationships. This is a London-based, full-time permanent role within a collaborative and ambitious team that places exceptional customer service and relationship-building at the centre of its success. Why Consider This Opportunity? People-First Culture : Join a business that prides itself on … employee wellbeing programme, and social events. Key Responsibilities : Manage and nurture relationships with a portfolio of key clients to enhance satisfaction and retention. Understand customer contracts, anticipate future needs, and support business development through upselling and cross-selling opportunities. Coordinate internally with service, billing, and technical teams to resolve More ❯
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