1 to 25 of 37 Permanent Customer Insight Jobs in the UK excluding London

Role: Customer Insight & Speech Analyst Salary: Up to £40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight & Speech Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. PLEASE ONLY APPLY FOR THIS ROLE IF YOU HAVE EXPERIENCE IN SPEECH AND IVR ANALYTICS. Do you have a passion for Customer Excellence ...

LEAD CUSTOMER INSIGHT ANALYST £60,000–£70,000 + 10% Bonus | Leeds (2 days/week) | Healthcare E-commerce THE COMPANY UK's largest online healthcare platform delivering prescriptions directly to patients' homes. Four core divisions: NHS prescription delivery, private online consultations, pet healthcare, and direct-to-consumer … health products. PE-backed, forecasting 20% growth, scaling to £1bn+ turnover. THE ROLE Lead the customer insight function and manage a team of 4 Insight Analysts. Full ownership of customer segmentation, LTV modeling, and insight strategy across acquisition, retention, and lifecycle campaigns. Report to Head ...

ExtraCare Charitable Trust are looking for a Researcher (Customer Insight and Smart Technology). We are seeking a Researcher (Customer Insight and Smart Technology) to play a pivotal role in strengthening our evidence base and shaping the future of our services. You will conduct applied research … that strengthens customer experience, independence, and digital inclusion through smart technologies Working across our villages you will focus on understanding the needs and behaviours of current and future residents by exploring how smart home solutions can enhance wellbeing, safety, and autonomy. You will maintain and develop the Innovation Apartment ...

Analytics Manager Up to £70,000 + bonus Hybrid - Leeds (2x days per week) An industry-leading online healthcare provider is seeking a Customer Insight Lead to shape and deliver its customer insight strategy. Reporting to the Head of Customer Insight, you will manage … team of four analysts and drive data-led decision making across the organisation. Key Responsibilities: Own and deliver the customer insight strategy end-to-end Lead LTV modelling and apply outcomes across the business Drive RFM analysis and embed usage across teams Develop and implement customer segmentation ...

LEAD INSIGHT ANALYST £60,000-£70,000 + 10% Bonus | Leeds (2 days/week) | Healthcare E-commerce THE COMPANY UK's largest online healthcare platform delivering prescriptions directly to patients' homes. Four core divisions: NHS prescription delivery, private online consultations, pet healthcare, and direct-to-consumer health products. … backed, forecasting 20% growth, scaling to £1bn+ turnover. THE ROLE Lead the customer insight function and manage a team of 4 Insight Analysts. Full ownership of customer segmentation, LTV modeling, and insight strategy across acquisition, retention, and lifecycle campaigns. Report to Head of Customer ...

Were recruiting on behalf of a growing, values-led organisation that is investing heavily in its customer experience. This is an excellent opportunity for an experienced Customer Support Team Leader to take ownership of a multi-channel support function and play a key role in shaping service delivery … team performance and customer satisfaction. Youll lead, coach and develop a Customer Support team delivering high quality service to a diverse customer base, including private customers, therapists, internal sales teams, UK distributors and export partners. The Role As Customer Support Team Leader, youll be responsible ...

Customer Data Analyst - up to £50,000 | Hybrid (2 days per week in London) High-growth consumer services company | Expanding data team | Customer behaviour & retention focus I'm supporting a rapidly expanding consumer services organisation that has seen significant growth and investment in digital, data, and customer analytics over the past few years. As part of their continued transformation, they are looking for a Customer Data Analyst to join their insights function and help shape customer strategy across the business. This is an opportunity to join a modern, insight-driven environment , working with ...

Customer Insights Analyst Up to £50,000 Hybrid - Stratford Upon Avon (1x Day per week) An established financial services organisation is looking for a Customer Selections & Analytics Consultant to join a growing Customer Selections & Analytics team. This is an excellent opportunity for someone with strong SQL skills … experience working with campaign selections, CRM data, or customer analytics to step into a role with real impact across multiple business areas. The Role As part of the Customer Selections & Analytics function, you will be responsible for delivering accurate, timely, and data-driven campaign selections that support ...

Customer Success Manager Department/Function: Managed Services Location: Remote , with travel to Customer sites in Reading and London twice a month. The Customer Success Manager is accountable for delivering a consistent and high-quality support experience for managed services clients, ensuring services are aligned with contractual … commitments and evolving customer expectations. This role is responsible for driving service excellence, maintaining strong operational relationships, and acting as the client’s primary point of contact for support-related matters. Operating at the intersection of service delivery and customer success, the CSM ensures SLA/KPI adherence ...

Senior Insight Analyst West Midlands (3 days a week onsite) Up to £55k + benefits I’m working with a leading B2B distributor that’s modernising its entire data setup - high visibility, commercial impact, and a mix of analytics + influence. Day to Day Own pricing/margin/… rebate analysis - understanding profitability at product + customer level Analyse complex high-SKU commercial performance (sales, stock, order-to-cash, cost-to-serve) Partner across sales, marketing, finance, supply chain & leadership to advise on decisions Investigate trends, spot revenue/efficiency opportunities, tell the story behind the data Support ...

data to improve performance across our pubs. You’ll report into the Head of Strategy and Finance. From analysing sales and customer behaviour to supporting marketing campaigns and operational planning, you’ll be the go-to person for turning numbers into narratives that inform strategy and action. With … will include: Sales & Performance Analysis: Analyse daily, weekly, and seasonal sales trends across wet and dry categories, identifying underperforming sites and high-growth opportunities. Customer Insight & Behaviour: Use EPOS and CRM data to understand customer preferences, dwell time, and visit frequency. Support segmentation and loyalty initiatives. Work ...

restaurants, and hotels across the UK. With a strong heritage and a modern digital ambition, the business is investing heavily in data, analytics, and customer insight to better understand behaviour, optimise digital journeys, and drive commercial impact at scale. Digital analytics plays a critical role in shaping decision … making across marketing, product, and customer experience, making this a highly visible and impactful hire. THE TEAM You'll join a growing customer data and digital analytics function operating across multiple specialist areas, including digital analytics, CRM, loyalty, data science, and data engineering. This role sits within ...

Insights Analyst Up to £50,000 Hybrid - Stratford Upon Avon (1x Day per week) An established financial services organisation is looking for a Customer Selections & Analytics Consultant to join a growing Customer Selections & Analytics team. This is an excellent opportunity for someone with strong SQL skills and experience … working with campaign selections, CRM data, or customer analytics to step into a role with real impact across multiple business areas. The Role As part of the Customer Selections & Analytics function, you will be responsible for delivering accurate, timely, and data-driven campaign selections that support key customer ...

client needs. Own product performance - tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution. Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions. Shape product roadmaps that deliver both short-term value and long-term differentiation … backlog that delivers value early and often. Champion simplicity and usability - ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas. Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making. Collaborate ...

will drive commercial growth within a designated region by developing and executing a regional commercial plan, managing B2B relationships, and leveraging insights to enhance customer experience. Key Responsibilities Commercial Strategy: Develop and implement a regional plan aligned with strategic objectives. Monitor market trends, competitor activity, and customer needs … full sales cycle and maintain strong stakeholder relationships. Stakeholder Engagement: Represent the organisation at events and networking opportunities. Build partnerships with key decision-makers. Customer Insight: Gather and analyse feedback to improve offerings and customer experience. Collaboration: Work with regional teams to deliver cohesive plans and meet ...

support this, they are looking for a Head of Business Intelligence to lead a team, develop new BI products and make outputs more customer focused. This is an exciting hands-on role whereby you will have real influence in modernising the existing tech stack. The Role Key Responsibilities include … Lead a newly formed BI team including customer insight analysts Drive modernisation of the existing SaaS platform Oversee product innovation and ensure outputs are customer focused Work closely with various teams and Head of Product and Innovation Improve customer experience with BI outputs The Requirements ...

business to scale. This includes the business and operational support systems (BSS/OSS), the API and integration layer and data architecture that supports customer activation, service assurance, billing, field operations and wholesale enablement. The role ensures all platforms are scalable, modular and interoperable, enabling seamless workflows between commercial … aligned with network growth, service models and business strategy. API & Systems Integration • Own the API strategy and integration layer connecting BSS, OSS, Network Monitoring, Customer/Wholesale portals and Data platforms. • Define API standards, governance, security and lifecycle control. • Drive workflow automation to reduce manual provisioning and service handling. ...

Marketing, Production, Quality and Service. Key responsibilities include: Supporting the definition of product vision and strategy in line with business objectives Analysing market trends, customer needs, competitive intelligence and technology developments Developing and maintaining product roadmaps aligned with strategic priorities Translating customer insight and market data into … product requirements and business cases Leading and applying voice of customer (VOC) research to inform product decisions Creating and championing go-to-market strategies, including pricing, positioning and value propositions Acting as a product advocate, supporting product launches, sales enablement and training Collaborating across technical and commercial teams ...

make a meaningful impact for users. Lead the full product lifecycle: discovery, prototyping, testing, launch, and ongoing optimisation. Develop clear product roadmaps informed by customer insights, data analysis, and cross-functional input. Work closely with engineering to support technical decision-making and ensure smooth delivery of product features. Requirements ...

Customer Success Manager (SaaS) Birmingham (hybrid – 1–2 days per week in the office, rest remote) Circa £35,000 base (depending on experience) + commission Private medical, life assurance, pension, electric car and cycle schemes, 25 days’ holiday + bank holidays!! Our client is an ambitious, rapidly growing financial … customers include large corporates and some of the UK’s biggest public sector organisations. They’re looking for a proactive, commercially-minded and experienced Customer Success Manager who can own the customer journey from onboarding right through to renewal and expansion . Their culture is built around people ...

actionable insights. In this role, you'll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you'll ensure our teams have the data they … senior stakeholders, you'll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...

technical teams to design tailored logistics and 3PL solutions Represent the business at industry events and with senior clients Provide accurate pipeline forecasting and customer insights Support a business development trainee (V.I.E.) What You'll Bring 8-10+ years in business development or sales within logistics, aerospace ...

respectful communication. Demonstrating Accountability by taking initiative, sharing lessons learned, and upholding high standards. Striving for Service Excellence by proactively adding value, sharing customer insights, and seeking innovative ways to enhance the customer experience. Embracing Authenticity by valuing diverse perspectives, communicating openly—even in challenging situations—and fostering ...

include leading improvements to the sales process, managing and optimising the HubSpot CRM system, and leveraging data analytics to boost performance and uncover key customer insights. You'll keep a close eye on the pipeline, champion collaboration across teams, and support sustainable growth along the way. You'll also … decisions. Ensure CRM data management practices align with regulatory and legislative standards (including GDPR). Generate reports and dashboards to support leasing, sales, marketing, customer service, and operational teams with visibility of sales and revenue performance. Analyse customer data to identify trends, behaviours, and opportunities that support strategic ...

This role sits within the Product Department, reporting directly to the Head of Product, and will bridge the gap between product development, implementation, and customer success. You’ll be the face of ELMS for many of our customers — delivering a first-class onboarding experience, providing expert product support … feeding valuable customer insights back into the product roadmap. Key Responsibilities Customer Onboarding & Implementation Lead end-to-end onboarding for new customers, ensuring a smooth and engaging introduction to ELMS Configure customer environments, assist with data imports, and tailor settings to specific regulatory or organisational needs Deliver ...