1 to 25 of 52 Permanent Customer Insight Jobs in the UK excluding London

Customer Insight Lead £70,000-£90,000 + Bonus Greater Manchester (Hybrid – 2x Days a Week in Office) THE COMPANY A leading UK health and life insurer, known for its innovative, rewards-led model that incentivises healthier lifestyles, is seeking a Customer Insight Lead. The business … backed by a global financial services group and continues to operate at scale; they’re investing heavily in data, analytics, and customer insight, and doubling down on personalisation and customer-centricity, with insight at the core. THE ROLE Reporting into the Director of Customer Insight ...

Customer Insights Analyst £50,000 - £55,000 Darwen (3 days a week on-site) This is an exciting opportunity to join a data-led organisation where customer insight is central to driving commercial performance and improving customer experience. THE COMPANY They are a growing, customer … With a strong focus on personalisation and service quality, they use data to continuously improve engagement, retention, and lifetime value. THE ROLE As a Customer Insight Analyst you will play a key role in shaping how data informs decision making across marketing, operations, and customer strategy, with ...

Complaints Insight Analyst Up to £45,000 Nottingham - Hybrid (3 days onsite: Tues-Thurs) I'm hiring a Complaints Insight Specialist to join a leading financial services organisation, working at the heart of how the business understands and improves customer outcomes. This role sits within a Complaints … Process & Insight team , using customer complaints as a powerful tool to identify issues, uncover trends, and drive meaningful improvements across the organisation. The role This is a customer insight role in an operational environment , focused on: Analysing complaints data Identifying root causes of customer issues ...

hiring a Customer Insight Analyst to join a growing customer insights team within a well-established UK business that's rapidly scaling its data and analytics capability. This is a core role in the team , focused on unlocking value from customer data to drive smarter … over 500+ locations across the UK and Ireland . They've built a strong reputation in their sector and are now investing heavily in customer insight, CRM, and analytics to better understand and engage their customer base at scale. The role You'll sit within a growing ...

Customer Insight Analyst Hybrid - Blackburn, Lancashire Salary: up to £55,000 This is an opportunity to join a data-led organisation where customer insight sits at the heart of decision making. The role offers strong exposure to CRM, customer lifecycle strategy, and advanced analytics, with … chance to directly influence customer experience and commercial performance. The Company They are an established, customer-focused business operating across a large network of locations, with a strong emphasis on data-driven growth. The organisation is investing in its analytics capability to better understand customer behaviour ...

Complaints Insights Specialist £40,000 - £45,000 + bonus Hybrid - Nottingham (3x days per week) This is a strong opportunity to join a customer-focused insight team where your analysis will directly influence business decisions and improve customer outcomes. Sitting at the intersection of data, operations … strategy, the role offers real exposure to senior stakeholders and the chance to shape how customer complaints insight is used across the organisation. The Company They are a large, dataled financial services organisation with a strong emphasis on innovation, customer experience and digital transformation. Data and insight ...

customers operating in safety-critical environments. You will lead a team of Product Managers and domain specialists, ensuring product direction is driven by strong customer insight, market understanding and commercial priorities. • Define and lead the PaaS product strategy and roadmap across hardware, edge platforms and analytics capabilities • Lead … develop high-performing Product Managers and Product System & Domain Design teams • Build deep understanding of customer needs, market trends and competitive positioning to inform product direction • Identify, size and prioritise product opportunities using data, customer insight and commercial evaluation • Ensure product roadmaps are driven by validated customer ...

sales role focused on growing an assigned portfolio of existing customers, dormant accounts and emerging growth accounts. The role exists to expand Xtravirt’s customer relationships, create and convert qualified opportunities, and deliver revenue growth across professional services, managed and lifecycle services, and relevant product opportunities. This role … expected to develop as Xtravirt continues to grow its customer base and mature its sales operating model. Objectives Grow existing, dormant and emerging customer accounts. Create and convert qualified opportunities through proactive account development. Deliver revenue across product, professional services and Xtravirt Managed Services. Build strong customer ...

Customer Engagement Manager | Remote/Hybrid | £65,000 DOE If you're a relationship-driven professional who genuinely loves helping customers succeed, this is a role where your impact will be visible and valued. You'll join a growing technology business, working with a portfolio of customers to help … sophisticated software platform. This isn't account management with a sales target — it's purposeful, people-first work with genuine variety across every customer relationship. As a Customer Engagement Manager, you will benefit from: Hybrid/Remote working (requirement to go into office at least x1 per month ...

Location : Leeds (Hybrid after probation) Salary : Competitive salary, depending on your experience Want to shape digital experiences that solve real customer problems? Enjoy turning customer insight into intuitive products and services that people love to use? Whether you're already an experienced UX Designer , Product Designer … developed strong user-centred design expertise within a digital product environment, this could be the perfect opportunity.We're looking for a talented and customer-focused UX Designer to join our Product team at InfoTrack. In this role, you'll help shape the future of our consumer-facing platform, designing ...

people decision-making. The business has invested heavily in modernising its technology platform and is now entering an exciting phase focused on product simplification, customer experience, AI-enabled capabilities, and commercial growth. The underlying science and intellectual property are already world-class. The challenge now is making that value … easier to access, easier to adopt, and easier to scale. We're looking for a commercially-minded Senior Product Manager who can bridge strategy, customer needs, technology, and business outcomes. Someone who can create clarity from complexity, drive focus across multiple stakeholders, and ensure product investment delivers measurable value. ...

case creation, and launch execution Take full accountability for the performance of propositions in market, embedding a strong commercial and trading mindset Champion a customer-first approach, ensuring propositions are rooted in real customer needs and market insights Partner closely with Product teams to define requirements and ensure … delivery of capabilities that support proposition success Redesign and optimise the proposition development process, linking market opportunity and customer insight to commercially robust business cases Work cross-functionally with Pricing, GTM, and Commercial Marketing teams to bring propositions to market effectively Lead collaboration across Sales, Brand, Product ...

Complaints Insight Specialist Up to £45,000 Nottingham (3 days a week on-site) This is an opportunity to join a highly data-driven team where customer insight directly shapes business decisions. Sitting at the intersection of analytics, operations, and strategy, this role offers strong visibility across … organisation and the chance to influence meaningful improvements to customer outcomes. THE COMPANY They are a well-established financial services organisation known for putting data at the heart of decision making. With a strong focus on customer experience and continuous improvement, they invest significantly in both technology ...

German Customer Service Advisor £30,000 - £35,000 Hybrid Working – 3 Days Office Based/2 Days Remote - Hatfield CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Advisor to join their growing operations team. This … great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced, technology-driven environment. The Role You'll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working ...

Pressac is looking for a commercially minded and technically credible Account Manager to take ownership of an existing portfolio of B2B customer accounts. We are a UK manufacturer of smart sensor hardware used by solution providers, integrators and technology partners to support IoT, building management, energy monitoring, occupancy … provide clear visibility of account health, risks, opportunities and next steps. You will work closely with Sales, Marketing, Product Development and Engineering to support customer needs, progress opportunities and feed customer insight back into the business. Key responsibilities Manage and develop existing B2B customer accounts. Build ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Are you obsessed with optimisation, customer journeys and turning insight into measurable growth? We're looking for a commercially minded CRO Manager to take ownership of our digital conversion … strategy within our fast-paced, dynamic team. This is an opportunity to shape and drive the optimisation roadmap across every customer touchpoint, from paid media and landing pages through to email journeys, mortgage applications, completions and ongoing retention. Working closely with the Head of Digital Marketing, you'll lead ...

development and promotion of a consumer-focused digital platform. This is a varied role that combines product marketing, digital content management, data analysis, customer insight, and digital product development. The successful candidate will help ensure the platform remains accurate, engaging, and aligned with customer needs while contributing … ongoing growth and improvement initiatives. Key Responsibilities Develop an understanding of customer needs, behaviours, and market trends. Monitor and analyse digital performance metrics and customer engagement. Produce reports and insights to support business decision-making. Support digital marketing initiatives and work with external agencies where required. Contribute ...

Product Owner London (Hybrid) | Up to £50,000 If you're passionate about digital products and enjoy working closely with technology, ecommerce and customer experience teams, this is an opportunity to help shape the future of a growing mobile app platform. You'll play a key role in delivering … improvements that enhance customer journeys, increase engagement and drive commercial performance. The Role You'll own and manage the app backlog, working closely with developers, designers, analysts and business stakeholders to deliver new features and improvements across the mobile experience. Key responsibilities include: * Managing and prioritising the app product ...

across the organisation. This is a high-impact role sitting at the intersection of product, growth, and commercial teams - helping the business better understand customer behaviour and make smarter decisions. Up to £90,000Fully Remote (UK) The role You'll be the go-to analyst for customer insight … expected to: Challenge briefs Work through ambiguity Proactively identify opportunities Deliver insights that directly influence decision-making What you'll be doing Analyse customer behaviour, retention, and lifecycle performance Support product and growth teams with data-driven insight and recommendations Work with stakeholders to turn vague or complex ...

enablement, and product launch activity across a growing AI-powered platform. This is a hands-on role working closely with Product, Sales, Marketing, and Customer teams to shape how products are positioned in the market and communicated across the customer journey. Key Responsibilities Develop and refine product positioning … messaging, and value propositions Support product launches and GTM initiatives across multiple audiences and segments Translate product capabilities and roadmap into clear customer-focused narratives Create sales and marketing enablement content and GTM briefs Partner with Product and Customer teams to gather market and customer insight ...

umbrella and contractor payroll technology, supporting the UK temporary labour market at scale. The business is recognised for its compliant payroll solutions, strong customer service culture and robust systems designed for high-volume contractor engagement. With a reputation built on service quality, compliance and operational excellence, the organisation continues … grow by delivering an exceptional customer experience. The Role An opportunity for an experienced Customer Success Manager to join a specialist payroll technology business in a pure implementations and customer experience role. You will lead client onboarding and implementations, ensuring customers experience a smooth, compliant and well ...

Markerstudy Group for a Data Science Analyst. You will be responsible for providing data science and analytics solutions to support our strategic roadmaps and customer propositions. Working with a variety of teams and stakeholders, you will have strong communication skills allowing the business to adopt and embed your findings. … role works closely with a wide range of internal and external stakeholders, delivering data products, insights, and analytical services across pricing, partnerships, IT, insurers, customer insight, digital, marketing, and contact-centre teams This is a great opportunity for you to accelerate your career in Data Science ...

centre of digital change delivery, helping translate product priorities into structured, delivery-ready requirements that enable faster, safer and more effective releases across customer-facing digital channels. You'll work closely with Product, Technology, Operations and Risk teams to ensure digital initiatives are clearly defined, properly governed and ready … functional requirements for digital change initiatives Facilitate workshops and discovery sessions to define problems, constraints and success measures Document end-to-end customer journeys, operational impacts and edge cases Support backlog refinement and release planning with delivery teams and suppliers Prepare governance and decision-making artefacts aligned to change ...

networking, referrals, events, and targeted campaigns.A successful BDM will confidently lead conversations about connectivity, hosted telephony, mobile solutions, and unified communications. You’ll uncover customer challenges, understand their operational needs, and position dbfb’s solutions to improve reliability, flexibility, productivity, and cost-efficiency. While this role doesn’t require … with telecoms and UC trends, supplier updates (e.g. mobile networks, broadband carriers), and competitor solutions. Provide meaningful feedback on product improvements, market demands, and customer expectations. Performance & Reporting Achieve or exceed monthly new-business revenue targets. Maintain disciplined CRM hygiene, ensuring accurate pipeline, forecasting, and activity records. Report regularly ...

that drive commercial decisions , not just experimentation? I'm hiring for a Data Scientist to join a leading data and analytics consultancy working across customer insight, marketing, and predictive modelling. This is a brilliant opportunity to work on high-impact data products , combining advanced analytics, business understanding … well-established data consultancy that sits at the intersection of data provision, analytics, and product development . They work with high-volume customer data across sectors like utilities, telecoms, financial services, and charities - using data to solve real commercial problems and drive better decisions. They've built ...