1 to 25 of 70 Permanent Customer Insight Jobs in the UK excluding London

Senior Customer Insight & Data Manager We're looking for a strategic and hands-on Senior Customer Insight & Data Manager to lead a customer-first transformation. You'll champion the voice of our guest harness CRM and loyalty data, and turn insight into action that fuels growth. You'll lead a team of two and … own all customer data and insight touchpoints - from qualitative research to advanced analytics - distilling complex data into compelling stories that influence stakeholders across the business. What You'll Do Lead and develop the customer insight team to deliver actionable insights Own Bloomreach data analysis to power CRM and loyalty strategies Drive segmentation, event tracking, and workflow … health tracking and competitor analysis Create guest avatars and embed segmentation across the business Design and deliver ad hoc research (quant + qual, digital + face-to-face) Provide insight fuel for annual planning and strategic initiatives Manage agency partners and ensure insights drive commercial impact What You'll Bring SQL is a must - strong ability to query relational More ❯

Customer Insight and Data Solution Analyst Company Description: Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high … products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe. Customer Insight and Data Solutions Analyst Reports To Business Solution Owner We are seeking a passionate and analytical Customer Insight and Data Solutions analyst to play a … pivotal role in shaping our customer-centric strategy. In this position, you will be responsible for overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction. You will be a bridge between customer success and data analytics, collaborating with cross-functional teams to ensure our products and More ❯

Customer Insight and Data Solution Analyst Company Description: Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high … products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe. Customer Insight and Data Solutions Analyst Reports To Business Solution Owner We are seeking a passionate and analytical Customer Insight and Data Solutions analyst to play a … pivotal role in shaping our customer-centric strategy. In this position, you will be responsible for overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction. You will be a bridge between customer success and data analytics, collaborating with cross-functional teams to ensure our products and More ❯

Our Head of Customer Experience (CX) will lead in making Redsquid a truly customer-first business - ensuring every client interaction, from onboarding to renewal, is seamless, consistent, and value-driven. You will protect revenue by fixing the root causes of churn, instilling customer-first behaviours across the company, and owning key CX metrics. About the Job Location … HQ Borehamwood) Permanent, Full-time Monday to Friday: 37.5 hours per week This critical role will lead the design and execution of Redsquid's customer-centric strategy to drive customer satisfaction, retention, and revenue growth. The HCX focuses on embedding CX excellence across all touchpoints and ensuring Redsquid delivers world-class experiences to our clients. For us this … means our HCX takes a lead in supporting and developing our CX plans and customer performance metrics and customer first approach & strategy. Duties & Responsibilities Build and own the end-to-end customer journey across all departments Establish and drive NPS/CSA/Churn tracking and act on insights Proactively identify at risk customers and create playbooks More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON - 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast network … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You'll join the Customer Analytics & Loyalty function - a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯

Customer Insights & Systems Analyst Newly created role within a global business 35,000 - 40,000 Leeds/Hybrid - 3 days on site Ability to implement all new dashboards & reporting metrics across customer service, CRM system (hubspot) and order management Client Details Our client are a leading manufacturing business with a global footprint. With offices across Europe, the role … will be based at their European Head office in the Leeds area. This is a newly created role reporting directly to the Head of European Customer Service, and will look to create all new reporting metrics across the European CS Functions Description Capture and record customer data to understand Customer Service performance and outputs across data stream … including CRM (Hubspot) & ERP systems Create and implement customer service dashboards focused on customer service activity, order management (OTIF) and customer satisfaction Create and present reports based on customer activity and customer satisfaction to European Customer Service Managers & Head of European Customer Service Create data-driven recommendations to improve customer satisfaction, efficiency More ❯

Head of Admissions will be responsible for growing the number of students in our school. This will be driven by delivering a distinctive, market leading and 'surprising and delightful' customer experience. They will need to establish and inculcate a sales culture and mindset throughout the school starting with the school leadership and admissions teams. Ensure the whole school understand … target Regularly monitor feedback generated through various mediums (mystery shop, online chat, WhatsApp, Voice of the Parent admissions survey); and take action to improve the admissions service based on customer insight Work closely with the overseas recruitment team and ensure compliance on visas and immigration, regulatory inspections and reporting to the local authority Support school teams to ensure … people on all levels with sensitivity, tact and diplomacy High level of numeracy and the ability to understand, manipulate and interrogate data to understand patterns, trends and gain commercial insight Ability to manage multiple stakeholders and work well within a team First class organisational and administrative skills Ability to remain calm under pressure and work to tight deadlines; systematic More ❯

Senior Insight Analyst West Midlands (3 days a week onsite) Up to £55k + benefits I’m working with a leading B2B distributor that’s modernising its entire data setup - high visibility, commercial impact, and a mix of analytics + influence. Day to Day Own pricing/margin/rebate analysis - understanding profitability at product + customer level … serve) Partner across sales, marketing, finance, supply chain & leadership to advise on decisions Investigate trends, spot revenue/efficiency opportunities, tell the story behind the data Support campaign/customer insight work (RFM, lifecycle, digital performance) Present back insight - simplifying complexity and challenging thinking where needed What They’re Looking For Background in wholesale, eCommerce, retail, manufacturing More ❯

business activities, ensuring data accuracy and confidentiality. Cross-Departmental Coordination Liaise with technical teams, project managers, and consultants to align client expectations with deliverable outcomes. Provide market feedback and customer insights to the management team to support product development and service enhancement. Support the recruitment, onboarding, and development of junior business development staff as the company grows. Key Skills More ❯

This transformation is shaped around cross-functional product teams aligned to key mission areas such as Planning, Network Operations, Engineering, Aircraft Performance, Safety, and Airports. By integrating data-driven insight with advanced technology platforms, we aim to deliver smarter, faster decision-making, stronger operational performance, and an improved experience for both crew and customers. Our approach is designed to … priorities, and guiding multiple cross-functional squads. These teams, made up of engineers, and delivery partners, will rely on your leadership to ensure every product decision is grounded in customer insight, operational efficiency, and commercial value. You will play a key role in shaping how technology enables the airline’s growth, competitiveness, and customer experience at scale. More ❯

and guiding multiple cross-functional squads. These teams, made up of engineers, analysts, and delivery partners, will rely on your leadership to ensure every product decision is grounded in customer insight, operational efficiency, and commercial value. You will play a key role in shaping the products that will enable the airline’s growth, competitiveness, and customer experience More ❯

a nationally recognised organisation in the sporting sector. THE COMPANY: This organisation is embarking on a major digital transformation programme designed to modernise systems, improve data capability, and enhance customer engagement. You'll join during a pivotal stage in their journey, leading the replacement of a core CRM platform and helping to deliver enterprise-wide improvements in customer insight and marketing effectiveness. THE ROLE: As a Solutions Architect, you'll define and oversee the architecture for CRM, Customer Data Platform (CDP), and marketing technology systems-ensuring scalable, integrated, and future-proof solutions. Key responsibilities include: Lead solution design and architecture for CRM, CDP, and marketing technology platforms Oversee the replacement of the existing CRM system … and data migration to Microsoft Dynamics Support the rollout of a new Customer Data Platform (CDP) for segmentation and analytics Translate business needs into robust, scalable solutions Align designs with the Enterprise Architecture strategy and long-term technology roadmap YOUR SKILLS AND EXPERIENCE: A successful Solutions Architect will bring: 5-10 years' experience in Solutions Architecture Strong expertise in More ❯

a nationally recognised organisation in the sporting sector. THE COMPANY: This organisation is embarking on a major digital transformation programme designed to modernise systems, improve data capability, and enhance customer engagement. You'll join during a pivotal stage in their journey, leading the replacement of a core CRM platform and helping to deliver enterprise-wide improvements in customer insight and marketing effectiveness. THE ROLE: As a Solutions Architect, you'll define and oversee the architecture for CRM, Customer Data Platform (CDP), and marketing technology systems-ensuring scalable, integrated, and future-proof solutions. Key responsibilities include: Lead solution design and architecture for CRM, CDP, and marketing technology platforms Oversee the replacement of the existing CRM system … and data migration to Microsoft Dynamics Support the rollout of a new Customer Data Platform (CDP) for segmentation and analytics Translate business needs into robust, scalable solutions Align designs with the Enterprise Architecture strategy and long-term technology roadmap YOUR SKILLS AND EXPERIENCE: A successful Solutions Architect will bring: 5-10 years' experience in Solutions Architecture Strong expertise in More ❯

platform stability, feature delivery, user experience, catalogue performance, and commercial optimisation. Lead the 2026 AI-Orchestrated Learning Engine, embedding adaptive pathways, personalised delivery, and intelligent reporting. Use analytics and customer insight to drive adoption, engagement, and retention across our SME base. Champion the learner and client voice through continuous discovery, testing, and iteration. Collaborate with technology and design More ❯

strategy, ensuring clear alignment with business objectives. Translate strategy into actionable squad missions and measurable OKRs. Lead two product squads, driving delivery and performance. Develop a deep understanding of customer pain points, behaviours, and motivations through research and data. Define user stories, acceptance criteria, and release priorities. Collaborate closely with cross-functional teams to plan, execute, and review sprint … outcomes. Establish and track success metrics using data and customer feedback to inform continuous improvement. About You Proven experience as a Senior Product Owner or Product Lead within financial services (banking, insurance, pensions, or similar). Strong leadership and communication skills, with the ability to align diverse stakeholders behind a common vision. Excellent analytical and customer insight More ❯

Manage relationships with external agencies supporting SEO and development. Collaborate with marketing, content, and design teams to maintain consistent digital standards. Measurement & Optimisation Monitor platform performance using analytics and customer insights. Conduct regular content and UX audits to drive continuous improvement. Use data to optimise user journeys and engagement. About You Must Have: CMS experience (e.g., Contentful, Umbraco). More ❯

platforms, but win when organisations want something more focused, practical, and supported by people who genuinely understand their needs. We’re at a pivotal stage. The product works, the customer base is growing, and design is the biggest opportunity we have to elevate the entire experience. Why This Role is So Exciting!! This isn’t a “slot into an … consistency, reuse and scalability Deliver new features and refine existing ones in line with user needs and business goals Improve design handoff and engineering collaboration Help bring more structured customer insight into product decisions What we’re looking for: Strong commercial experience in UX/UI/Product Design (ideally 3+ yrs experience) Strong portfolio showcasing end-to More ❯

Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web-based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem solving skills, and the ability to More ❯

and other generous benefits This post is subject to DBS clearance. Hays Technology are working in partnership with a large public sector organisation in Coalville to recruit a Senior Insight Analyst to join their Technology team on a permanent basis. The successful candidate will focus on transforming data into actionable insights that drive decision-making. You will analyse data … supporting the SQL data views and core record systems and processes. In order to apply, you must have the following skills and experience: Previous experience as a Data or Insight Analyst preferably within social housing, local government, or public sector organisations. Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica) and experience analysing housing … specific data, such as tenant demographics, rent arrears, and service usage - desirable. Familiarity with customer insight tools and techniques, such as surveys, focus groups, and data mining. Demonstrated experience in turning raw data into insights that influence business decisions and improve service delivery. Experience with statistical techniques, including trend analysis, segmentation, and regression analysis, to provide meaningful insights. More ❯

and other generous benefits This post is subject to DBS clearance. Hays Technology are working in partnership with a large public sector organisation in Coalville to recruit a Senior Insight Analyst to join their Technology team on a permanent basis. The successful candidate will focus on transforming data into actionable insights that drive decision-making. You will analyse data … supporting the SQL data views and core record systems and processes. In order to apply, you must have the following skills and experience: Previous experience as a Data or Insight Analyst preferably within social housing, local government, or public sector organisations. Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica) and experience analysing housing … specific data, such as tenant demographics, rent arrears, and service usage - desirable. Familiarity with customer insight tools and techniques, such as surveys, focus groups, and data mining. Demonstrated experience in turning raw data into insights that influence business decisions and improve service delivery. Experience with statistical techniques, including trend analysis, segmentation, and regression analysis, to provide meaningful insights. More ❯

the global market, and we believe our team can build a product our customers love and use time and time again. About the Role Were seeking a motivated and customer-focused Customer Success Advisor to join our unique Customer Success team. The ideal candidate will be quick to learn, eager to make an impact, and thrive in … a fast-changing environment. As a Customer Success Advisor, youll play a key role in helping new customers get set up for success. Youll guide them through onboarding, demonstrate the value of the Travelnest platform, and confidently explain how it can help them grow their bookings and income. This role blends customer support with consultative selling, helping hosts … new and existing customers optimise their property listings to maximise bookings and income. Live Chat Engagement: Manage incoming live chat queries, providing quick, friendly, and knowledgeable support throughout the customer journey. Proactive Outreach: Identify opportunities to improve customer performance and proactively reach out with recommendations and insights. Training and Education: Deliver one-to-one sessions and webinars to More ❯

to product roadmaps, sprint planning, and backlog management. Working cross-functionally with engineering, design, data science and clinical teams to help deliver high-quality product releases. Assisting in translating customer insights and business needs into clear user stories and acceptance criteria. Getting involved in product discovery, user research, and data-driven decision making. What we’re looking for Experience More ❯

related administrative documentation. Collaborate effectively within a diverse, team-oriented environment. Apply strong project management and presentation skills to resolve complex issues. Provide ongoing feedback on training improvements and customer insights. Candidate Profile Bachelors degree in a relevant field or equivalent experience. Minimum of 3 years experience delivering technical training in both classroom and hands-on settings. Strong verbal More ❯

related administrative documentation. Collaborate effectively within a diverse, team-oriented environment. Apply strong project management and presentation skills to resolve complex issues. Provide ongoing feedback on training improvements and customer insights. Candidate Profile Bachelors degree in a relevant field or equivalent experience. Minimum of 3 years experience delivering technical training in both classroom and hands-on settings. Strong verbal More ❯

a bridge between Sales, Product, Technology, and Operations. Manage and coordinate tender responses and maintain high-quality RfX documentation. Collaborate on technical solution design with Product & Technology teams. Provide customer insights to influence product roadmaps and feature development. Stay informed on industry trends and contribute to thought leadership content. Represent the company at industry events, conferences, and trade shows. More ❯