26 to 50 of 1,251 Permanent Customer Service Jobs in the UK excluding London

IT Service Desk Manager (ITIL) Experienced IT Service Desk Manager ITIL, to lead a service desk team and elevate customer service standards. As the Service Desk Manager, you will play a crucial role in reorganising and enhancing service desk operations. This position requires … a balance of technical expertise, leadership skills, and a strong customer service mindset. The ideal candidate will have a proven track record of transforming service desk operations, implementing best practices, and driving customer satisfaction. Service Desk Leadership/Process Improvement/Customer Satisfaction/… Request Management/3rd party relationship management/ITIL Certified You will have strong ITIL experience in a commercial environment with approx. 5 yrs service desk/technical support and 2 yrs management to lead and manage the team. You will be able to improve service desk operations more »

The Role Securecloud+ is a leading IT Managed Service Provider committed to delivering innovative IT solutions and excellent customer service. We are currently seeking a dynamic and experienced Service Desk Manager to lead our service desk team and elevate our customer service standards. The … Service Desk Manager will play a crucial role in reorganising and enhancing our service desk operations. This position requires a balance of technical expertise, leadership skills, and a strong customer service mindset. The ideal candidate will have a proven track record of transforming service desk … operations, implementing best practices, and driving customer satisfaction. Role Responsibilities Key responsibilities include but are not limited to: Service Desk Leadership: Lead and manage the service desk team to ensure efficient and effective resolution of customer issues. Foster a culture of accountability and continuous improvement. Process more »

Do you have 5* customer service skills with the ability to provide a friendly and secure corporate security service? CIS Security have an exciting opportunity available for a Corporate Security Officer who will be an ambassador to represent CIS Security and the customer whilst being presentable … and demonstrating the highest standards of professionalism. You will demonstrate and deliver high quality security and customer service to both our customers and service users, providing provide a holistic customer focused security service. Information: Position: Security Officer Location: Belfast (BT1) Pay Rate: £12.36 per hour Hours … at least 1 year an advantage Ex forces or police background would be an advantage. Excellent written and verbal communication skills as well as customer service at all times Must have an excellent command of English Language & Good IT Skills. Reliable, Responsible and Punctual. A friendly, professional, courteous more »

Role Title: Customer Service Agent Reports to: Customer Service Manager Location: Birmingham Contract Type: 6 Month FTC About EML EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their … ll do Provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of yourself and the organization Respond to customer inquiries and provide information about a full range of products and services Ensure that every customer service inquiry is dealt with through … professional and timely manner and transferred, where appropriate, to the relevant department Effective handling and accountability of the respective duties assigned Manage and protect customer information, including sensitive financial information, in accordance with relevant legislation Follow organizations complaints procedures Work as part of a team to ensure the smooth more »

Service Delivery Manager Ref: ULT-MS-2223-003-RH Why Ultima For over 30 years, Ultima has been at the heart of the UKs IT industry. Built on the values of Integrity, Respect, Passion and Autonomy they are the very fabric than runs through every aspect of our business. … that impacts cost of living so you can enjoy life as much as you enjoy working for Ultima and our customers. The role of Service Delivery Manager (SDM) is to work closely with the Customer and Ultima Technical Support teams, to ensure outstanding service is delivered to … Ultima’s Managed Services Customers. SDM’s are assigned a portfolio of customer accounts and are responsible for overall Managed Service delivery and customer satisfaction. SDM’s also play a key role in representing the “voice of the customer” and helping to shape ongoing systems, services more »

Job description V3 are currently recruiting a customer service specialist for a friendly team within our client, who are based in Gosport Monday to Friday 37.5 hours a week Permanent Role - £23,000 per annum Overall Objectives: To manage the day-to-day workload of customer accounts … including being the natural point of communication for all account matters. You will be responsible for processing customer's day to day orders whilst maintaining the day-to-day data of your customers accounts, to include; Production of the monthly invoicing Capturing SLA data When active running feedback reports … System maintenance Master data maintenance and customer contacts In addition, you should demonstrate a proactively helpful attitude towards others within the office and the warehouse and when they need assistance be prepared to help in a willing and positive manner. To take responsibility and ownership of your activities and more »

Job Outline The Lexmark Enhance Service Desk (ESD) provides first and second line technical support to Lexmark International’s key Managed Print Service customers. The agents on the desk will act as the first point of contact for these customers, essentially representing Lexmark and its core values. The … ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day a … operation and so there will be some weekend and bank holiday work on a rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting more »

12.03 per hour, fully home working, ongoing contract with the opportunity to be made permanent after 3 months, weekly pay - inbound calls: customer service, complaint handling and supporting with technical queries. you must within 35 miles of Perth Start Date 7th of October You will receive full training … 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: £12.03 per hour, overtime: £18.05 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Taking call out payments over the telephone where … required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills - Listening skills - Confidence, you more »

12.03 per hour, fully home working, ongoing contract with the opportunity to be made permanent after 3 months, weekly pay - inbound calls: customer service, complaint handling and supporting with technical queries. you must within 35 miles of Perth or Glasgow Start Date: 7th of October You will receive … 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: £12.03 per hour, overtime: £18.05 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Taking call out payments over the telephone where … required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills - Listening skills - Confidence, you more »

IT Service Desk Manager Financial Services Surrey £70k - £75k + Benefits + 10% Bonus Hybrid Working My client within financial services, based in Surrey is looking to recruit a IT Service Desk Manager. As a IT Service Desk Manager you will develop the existing IT Service … for all internal IT Services/IT Change Management/System processes and applications. This role is hands on both technical and management focused. Service Desk Manager Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension … Training and development Access to a number of financial based products Dress down Fridays Service Desk Manager Responsibilities: Line management responsibility for the Service Desk team of 10, 4 x 2nd, 4 x 3rd line, Service Desk Team Leader and Change Manager Responsible for developing the team more »

Purpose: We are looking for a Service Desk Analyst to join our team and commitment to providing excellent IT Support across TVS Supply Chain Solutions. As a Service Desk Analyst at TVS Supply Chain Solutions you will provide 1st level support across our internal Customers and Colleagues, in … terms of their IT equipment and associated software. You will be the face of IT and the 1st point of contact so excellent customer service skills, and a passion customer service excellence is essential. Main Duties & Responsibilities: You will be working as part of the Central … Service Desk team in Lutterworth providing support onsite, via telephone, email, Service Desk Platform and supporting our Local Service Desk teams across our TVS sites in the UK. Support ranges from Hardware support, software support, IT Request fulfilment, onboarding and offboarding and getting involved with key IT more »

Service Support Technician - Bradford Location: Bradford - Hybrid working 3 days office, 2 days home. Salary: £22-24k + Bens + Training on products Environment: - Customer Service, Service Desk, ServiceNow, Fault Management, SLA's, Escalations, IP, Cisco, Networks. The role of Service Support Technician will … encompass a range of key customer service activities providing support to customers. You will act as the prime customer contact point for all queries, including fault management, escalations, provisioning queries and planned maintenance. Key responsibilities: Your day will consist of fault management primarily, as well as general … support for our various in-house, market leading business-led communications products. You will be 100% focused on delivering excellent service using strong technical and diagnostic skills. * Dealing with customer issues and working to find resolutions * Work in a fast paced, customer facing environment * Learn about our more »

Service Coordinator/Engineering Coordinator/Service Administrator required to join a global engineering manufacturer based near Crawley. The Service Coordinator/Engineering Coordinator/Service Administrator shall be office based in Crawley, responsible to plan and schedule the Field Service Engineers work, provide service support, assist with stores inventory control, liaise with customers plus the engineering team. Full product training provided. The successful Service Coordinator/Engineering Coordinator/Service Administrator will ideally have experience in coordinating, scheduling, service support, booking goods in or similar customer service role … engineering. Full product training provided. Package £26,000-£30,000 depending on experience Pension Additional Benefits Onsite Parking 25 days holiday plus Bank Holidays Service Coordinator/Engineering Coordinator/Service Administrator Role Coordinate the work, assignments, and scheduling of the Service Engineers and profitability of the more »

Customer Service Engineer - Imaging Equipment - Field based (North-West England) Competitive base salary + company car + bonus + overtime (£42,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range … of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This isa field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities … Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of SiemensHealthineers products within your designatedproduct range and assist under supervision with other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in more »

Customer Service Engineer MR/MI - Scotland - Field based Competitive base salary + company car + bonus + overtime (£42,000 On-Target-Earnings - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a … range of state-of-the-art medical devices and address customer needs promptly and professionally. This isa field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities … Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of SiemensHealthineers products within your designatedproduct range and assist under supervision with other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in more »

As a Customer Service Specialist, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured Ensure an exceptional level of customer service and satisfaction is met at all customer touch points Perform and undertake … all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate As an Associate Support Analyst, you will enjoy working in a diverse environment where you have the opportunity to work with different customers … player and enjoy helping others You are proactive and can prioritise tasks effectively Ideal Skills and Experience: 1-2 years of experience in a customer service or support role.Experience in handling customer queries via telephone, email, or live chat. Excellent verbal and written communication skills. Ability to more »

the company? On offer for the Support Engineer is an exciting opportunity to join a dynamic team dedicated to providing exceptional technical support and customer service in the automotive and Motorsport industries. The company prides itself on fostering a supportive environment with ample growth opportunities, ensuring you can … your skills and advance your career as part of a forward-thinking organization. In this role, the Support Engineer will be responsible for resolving customer issues promptly and effectively, demonstrating strong problem-solving abilities and a customer-centric approach. They will also contribute to product testing efforts to … ensure high-quality performance and reliability, making a valuable impact on our service delivery and product excellence. The Support Engineer is ideally someone with a passion for delivering exceptional customer service, possessing strong problem-solving skills, and a keen attention to detail. They should thrive in a more »

About the role As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of our UK based customers. You are responsible for the technical implementation and maintenance of our Control Room Solutions and will use a broad range of … systems and technologies across multiple domains and technologies to do this. You will report to our Lead Customer Service Engineer and work with both our Service Engineering team in the UK and our wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with … responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with our engineering teams, in the UK, Vienna and wider Frequentis global organisation to manage new services into live, decommission service and defect management Technically more »

including the issuing and configuration of new smartcards. The post holder will also provide support to the RA Manager in the development of the service and will provide general support to the Digital Optimisation Training and Support (DOTS) team. The role will also involve 1st line application support and … of remote and face-to-face IT support to customers, identifying, troubleshooting, and fixing any issues and problems. To work within agreed quality and service level standards for all supported organisations. About us N3i offers a combination of technical expertise and strong customer service skills to deliver … an industry leading IT support service to our customers across the region. The IT support service is provided from our state-of-the-art facilities at Unit 9, Bridgehead Business Park, Hessle. You will be working within a friendly multi-disciplinary team within a fast moving and dynamic more »

Location: East Midlands Gateway The Customer Service Delivery Manager is a pivotal position within the business and has significant communication and involvement with our customers to ensure customer satisfaction through achieving SLAs. Reporting to the Key Account Manager you will be independently responsible for coordinating all activities … related to customer and operational account management including carrier delivery performance management. You will be instrumental in understanding the needs of the customer whilst building and maintaining the relationship between the customer and Arvato. Your tasks Within the role, your responsibilities will include: Being accountable for managing … daily operational performance and KPI achievement for the customer and resolving any queries within the agreed SLA (Service Level Agreements) timelines including leading daily/weekly customer and operational meetings. Leading and/or supporting the preparation and execution of customer appointments and MBRs/QBRs more »

Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a … prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through … colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to more »

Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service Support Adviser . This role to deliver excellent front line support to their customers for financial software support and offer outstanding customer solutions. This is an exciting … solutions to resolve the query Liaising with internal stakeholders and implementation consultants for swift ticket resolutions Raise issues & risks to the product team and Customer Service Director where necessary To work closely with the project delivery and internal product team Maintain excellent relationships with customers, suppliers and third … party organisations working with the customer Develop personal knowledge of business and software to support the Companys key activities What do you need to qualify for this role? Financial/Accounts background - A Financial/Accounts qualification would be advantageous Good general IT Software and or Financial/Accounting more »

We are currently seeking a motivated Sales Executives to join our team to drive sales in both new and existing business providing an excellent customer experience. Key Responsibilities: New Business Development: Identify, and pursue new sales opportunities within the electronic security sector, including CCTV, access control, alarm systems, and … potential clients Negotiate contracts and close deals to achieve sales targets Account Management: Manage and grow relationships with existing clients, ensuring high levels of customer satisfaction and repeat business Understand client needs and provide tailored solutions that meet their security requirements Conduct regular follow-ups and business reviews with … design and propose customized security solutions Stay updated on the latest technologies and industry trends to effectively communicate value propositions to clients Reporting and Customer Service Provide accurate sales forecasts and reports to management including maintaining an updating the CRM System Work closely with marketing to align sales more »

UAV Drones Progression Outstanding Opportunity £25,000 + Bonus Are you passionate about delivering excellent customer service and excited by the world of cutting-edge drone/geospatial/UAV/technology? We require a Customer Service Specialist to join our dynamic team in the heart … Responsibilities: - Provide outstanding support to customers across phone, email, and live chat - Assist with product orders, technical inquiries, and training course details - Ensure every customer interaction is a 5-star experience What We're Looking For: - Excellent communication skills and a customer-focused approach - Problem-solving skills and … a team-oriented attitude - Previous experience in customer service (tech experience is a plus!) - A proactive and friendly manner when dealing with customer inquiries Whats In It For You: - Competitive salary and performance-based bonuses - Be part of a friendly, supportive, and innovative team - Opportunities for personal more »

banking products and services enables these organisations to deliver remarkable financial services to their clients. Job Description Sopra Banking Software is recruiting for a Customer Support Analyst to join a professional and expanding team. This is a pivotal customer liaison role within our organisation; understanding customer requirements … and delivering service excellence which exceeds expectations. The role involves receiving, recording and validating incidents, problems and changes for our internal and external customers. This is accompanied with the continuous incident monitoring and escalation of potential breaches to the Customer Service Managers and Operational Managers. Main Accountabilities. … Recording of customer incidents, problems and change requests within the appropriate helpdesk systems. Listening to the customer and understanding the impact and severity of the issues they face and acting professionally and appropriately to achieve resolution. Progressing incidents to a successful and timely resolution, via liaison with Sopra more »