1 to 25 of 29 Permanent Customer-Centric Approach Jobs in the UK excluding London

technical escalation teams or thirdparty vendors, ensuring timely issue resolution and service continuity. Proactively identify and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service More ❯

facilitating business objectives. Consulting Experience : Prior consulting experience, showcasing the ability to diagnose issues, propose solutions, and guide clients (internal or external) through complex changes with a customer-centric approach. Problem-Solving Mindset : A strong, proactive, and analytical problem-solver who can identify challenges, propose innovative solutions, and drive their implementation, with a focus on getting More ❯

facilitating business objectives. Consulting Experience : Prior consulting experience, showcasing the ability to diagnose issues, propose solutions, and guide clients (internal or external) through complex changes with a customer-centric approach. Problem-Solving Mindset : A strong, proactive, and analytical problem-solver who can identify challenges, propose innovative solutions, and drive their implementation, with a focus on getting More ❯

support and excellent customer service to our organization’s Customers. This role requires a strategic thinker with strong leadership, technical expertise, staff management and a customer-centric approach to managing IT support services. This role is highly suited to a person who has started from the ground up in a Service Desk … private brands. We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model – a balanced focus across our customers, our people and a strong organisation. This model is guided by core values … improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience. Additional information At Version 1 , we believe in providing our employees with a comprehensive benefits package that prioritises their well More ❯

providing cutting-edge products and services to a diverse range of highly regulated clients. Our mission is to drive growth and excellence through technological advancements and a customer-centric approach. The Client Growth Manager at DTS is responsible for identifying and pursuing opportunities to expand the range of DTS products and solutions within existing client accounts. More ❯

customer success in a SaaS or technology environment. Proven ability to manage multiple accounts and prioritize tasks effectively. Strong communication and negotiation skills with a customer-centric approach. Experience with CRM systems such as Salesforce; familiarity with renewal tools like Clari is a plus. Analytical mindset with the ability to interpret customer More ❯

service, enhancing resilience, improving user functionality, strengthening our end-to-end risk management, creating wider interoperability and enabling greater access. The success of the Renewal Programme's delivery approach set us up for our … current ways of working. We have embedded a Product Management approach to continually improve the renewed RTGS service, using agile techniques and a customer centric approach that supports innovation a delivers value to our stakeholders. We also continue to deliver innovating changes through our Future Roadmap team, who are focussed on large More ❯

annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts . We do this through an empathetic and customer-centric approach that is at the heart of our success. 🔎 What are we looking for? We are seeking a proactive and experienced individual to join our … own and the team’s analysis into current processes and strategy with a focus on performance. Identify and effectively communicate the opportunities to improve. Collections Strategy : Propose customer-centric and cost-effective strategies, using a combination of experience and deep data insight. Work cross-functionally to refine, gain buy-in and deploy these strategies. Scoring and More ❯

Windows Server, networking, and cloud-based systems. Exceptional communication and problem-solving skills, with the ability to manage priorities in a fast-paced environment. A proactive, customer-centric approach with the confidence to make sound operational decisions and inspire others Company benefits include: Competitive salary of £35,000 – £45,000 DOE Hybrid working – minimum More ❯

customer-facing role - a Customer Success Management, Account Management, or technical implementation role in a SaaS company would be a benefit. Have a customer-centric approach, with a desire to deliver the best for our customers. Be proactive and enjoy collaborating across teams to deliver great commercial outcomes. Good interpersonal More ❯

sizes. Our expertise spans across managed IT services, cloud computing, cybersecurity, and more, ensuring our clients remain at the forefront of technology. We pride ourselves on our customer-centric approach, building strong and lasting relationships that drive success. Overview: We are seeking a dynamic and results-driven Business Development Manager to join our team More ❯

sizes. Our expertise spans across managed IT services, cloud computing, cybersecurity, and more, ensuring our clients remain at the forefront of technology. We pride ourselves on our customer-centric approach, building strong and lasting relationships that drive success. Overview: We are seeking a dynamic and results-driven Business Development Manager to join our team More ❯

and mobile applications), and AI Consulting (helping organizations implement and optimize Artificial Intelligence strategies, from feasibility assessments to building predictive systems). iQube operates with a flexible, customer-centric approach, supporting both Portuguese national operations and international customers through a nearshore model. Deskside Engineer (Edinburgh, Scotland on-site) Deskside User Support Technical On-Site … operating systems (Windows, macOS). Good understanding of network connectivity, security protocols, and IT best practices. Experience with software deployment, patch management, and IT asset management. A proactive approach to security and compliance, with experience in implementing and enforcing IT policies. Great communication and interpersonal skills, with the ability to explain complex technical concepts clearly to non-technical More ❯

PO and Supply Chain Management solutions. Align product initiatives with business goals, customer requirements, and industry best practices. Customer Value Focus: Champion a customer-centric approach by prioritizing features that deliver measurable value and improve user experience. Continuously gather feedback to ensure solutions address real pain points and enhance customer More ❯

operating with ambiguity, pace, and limited resources Revenue focus: You understand unit economics, can speak credibly with Sales about pipeline, and prioritise features based on commercial impact Customer-centric approach: You naturally seek out customer conversations and use insights to drive strategy Outcome-oriented mindset: You measure success by business results, not More ❯

interpersonal and communication skills, with the ability to engage and influence stakeholders effectively. Passion for innovation, efficiency, and employee experience . Exceptional problem-solving skills and a customer-centric approach to service delivery. More ❯

Data Engineer to join our growing function. With over 20 years of business under our belt we are a market leader within the industry and have a customer-centric approach, aiming to deliver high-quality service and build lasting relationships with our clients. OUR BENEFITS: Flexible and hybrid working Autonomous working Companywide collaborative events More ❯

professional with a natural ability to build trust and deliver excellence. You’ll bring: A strong technical understanding of AV and/or IT systems A calm, customer-centric approach to diagnosing and resolving issues Exceptional verbal and written communication Strong organisational skills and a passion for accuracy Curiosity and a hunger to learn More ❯

Promoter Score (NPS): Improvement in NPS across assigned accounts. Retention & Growth: High renewal rates and growth through upsell and cross-sell opportunities. Customer Experience Our customer-centric approach is founded on fostering positive relationships, striving to instill confidence and satisfaction in every interaction. We actively seek and value regular feedback to drive More ❯

systems Outlook 365 knowledge Key Skills & Attributes: Self-starter with a focus on solving problems and providing solutions Solid organisational ability and a high attention to detail Customer-centric approach to service delivery Consistent exercise of independent judgment and discretion in matters of significance Good written and verbal communications skills Problem solver and solution More ❯

venture offering a range of products and solutions to the social housing, healthcare and education sectors. We are looking for a Business Development Manager with a proactive, customer-centric approach, to identify opportunities, build relationships, and develop sales growth for Healthy Buildings Solutions, targeting specific markets to successfully deliver an ambitious strategy. Duties & responsibilities More ❯

record of exceeding quotas in a complex, enterprise SaaS sales environment. Strategic Account Growth: Experience in expanding existing accounts and identifying new business opportunities within key verticals. Customer-Centric Approach: A natural ability to understand customer needs, build strong relationships, and provide tailored solutions. Collaborative Spirit: You thrive in an environment where More ❯

You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead for a squad, ensuring collaborative working with Product Owners, Developers, QA’s, Architects and the … team and champion/drive tech change wider than your squad. What we’d love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and … likeminded colleagues. We’re a proud supporter of the ABI’s 'Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work. We are committed to creating an inclusive and diverse workplace where everyone feels More ❯

You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead for a squad, ensuring collaborative working with Product Owners, Developers, QA’s, Architects and the … and champion/drive tech change wider than your squad. Qualifications What we’d love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and … likeminded colleagues. We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work. And much more; See a full overview of our benefits here Reward and More ❯

You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy.This vacancy is a 12 month fixed term contract position.What you'll do:Technical Lead for a squad, ensuring collaborative working with … the team and champion/drive tech change wider than your squad.QualificationsWhat we’d love you to bring:A deep love of technology with a customer centric approach!A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and … with likeminded colleagues.We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.And much more; See a full overview of our benefits here Reward and benefits More ❯