Barlborough, Derbyshire, United Kingdom Hybrid / WFH Options
Stoneseed
Job Title: Service Desk EscalationEngineer (3rd line) Location: Hybrid working (Client based in Barlborough) Contract: Permanent Full Time The role of EscalationEngineer Our client, who provides IT Support services to Businesses is looking for a "hands on" Service Desk EscalationEngineer (3rd … between clients, the office, and remote working. About You Having a good technical knowledge is an essential requirement to be able to provide an escalation point when needed and to ensure that incidents and problems are resolved quickly and efficiently. It vital to have the desire to provide exceptional … experience at all times. Additionally, it is necessary to understand the commercial goals of the business as a whole. Key Responsibilities: As an EscalationEngineer, your job responsibilities include: Provide a point of escalation to support incidents relating to hardware, software, network connectivity and application services to more »
Chesterfield, Derbyshire, United Kingdom Hybrid / WFH Options
Stoneseed Ltd
Job Title: Service Desk EscalationEngineer (3rd line) Location: Hybrid working (Client based in Barlborough) Contract: Permanent Full Time The role of EscalationEngineer Our client, who provides IT Support services to Businesses is looking for a "hands on" Service Desk EscalationEngineer (3rd … between clients, the office, and remote working. About You Having a good technical knowledge is an essential requirement to be able to provide an escalation point when needed and to ensure that incidents and problems are resolved quickly and efficiently. It vital to have the desire to provide exceptional … experience at all times. Additionally, it is necessary to understand the commercial goals of the business as a whole. Key Responsibilities: As an EscalationEngineer, your job responsibilities include: Provide a point of escalation to support incidents relating to hardware, software, network connectivity and application services to more »
to our client’s customers within a service desk environment mainly managed by remote access. A good technical knowledge is essential to provide an escalation point where required and ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional experience at all times … is a must, along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide a point of escalation to support incidents relating to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our more »
