2 of 2 Permanent Head of Service Management Jobs in the UK excluding London

Head of IT Service Management Nottingham (Hybrid) £100,000 - £115,000 + Package Retail Sector We're supporting a leading global retail business, currently undergoing a large-scale IT and business transformation, in the search for a Head of IT Service Management. This … hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM … strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident, problem, change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to More ❯

as we enter an exciting growth phase, were looking for a strategic, commercially sharp, and people-first leader to join our Operating Board as Head of Service Management. Youll lead our Service Delivery Managers and Customer Success Managers - the front line of our customer experience … and play a critical role in retention, renewals, and driving Annual Recurring Revenue (ARR). Youll be the voice of the customer across the business, making sure everything we do aligns with the exceptional service we promise. What Youll Do: Lead the Customer Success function to deliver outstanding … service, maximise retention, and drive recurring revenue growth. Design and execute a strategy focused on renewals, satisfaction, and retention, aligned with business growth and ARR goals. Own the Renewals function , ensuring timely contract execution, identifying expansion opportunities, and reducing churn. Collaborate with Sales to implement upsell and cross-sell More ❯