14 of 14 Permanent Help Desk Manager Jobs in the UK excluding London

The Role: Help Desk and Customer Support Manager Location: Peterborough Salary: £45,000 pa + Benefits I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Help Desk and Customer Support Manager . This is a newly created role which … presents an amazing opportunity to have a positive impact in a supportive and innovative group. You will be tasked with motivating and developing a team of administrators, schedulers and help desk operatives to be the best they can be. This role is about taking a fresh look at the customer journey and enabling teams to deliver and effective … an exciting time to join this company as they continue to go from strength to strength and grow across the UK Key Responsibilities Oversee the daily operations of the help desk and customer support teams. Develop and implement support policies, procedures, and best practices. Monitor and analyse support metrics to ensure high performance and customer satisfaction. Recruit, train More ❯

IT Help Desk Manager, Microsoft Stack, O365 Help Desk Manager of a bustling IT helpdesk. Responsible for managing and mentoring a well-established, highly talented team of IT support helpdesk engineers both 1st/2nd line support ensuring the day-to-day efficient operation of the IT technical support team in a More ❯

IT Help Desk Manager, Microsoft Stack, O365 Help Desk Manager of a bustling IT helpdesk. Responsible for managing and mentoring a well-established, highly talented team of IT support helpdesk engineers both 1st/2nd line support ensuring the day-to-day efficient operation of the IT technical support team in a More ❯

IT Help Desk Manager, Microsoft Stack, O365 Help Desk Manager of a bustling IT helpdesk. Responsible for managing and mentoring a well-established, highly talented team of IT support helpdesk engineers both 1st/2nd line support ensuring the day-to-day efficient operation of the IT technical support team in a More ❯

Facilities Helpdesk Manager- Manchester- 36k- Permanent Position My client, an established Facilities and Maintenance company are currently recruiting for an experienced Facilities Helpdesk Manager to join a fantastic Facilities and Maintenance company based in Central Manager As the Facilities Helpdesk Manager, you will oversee a team of Helpdesk operatives, ensuring the efficient … Managing the Helpdesk Operatives to ensure that all jobs are being managed efficiently and correctly Ensure all jobs are scheduled and updated before close of business. Managing and supporting Help Desk supervisor Ensure Help Desk Management and Supervision is always available. Managing Annual Leave and Sickness to ensure the Helpdesk is always covered sufficiently Liasing with … HR to manage Disciplinaries, Promotions and Appraisals for Helpdesk staff Schedule Weekly and monthly Meetings with Help Desk Staff to discuss clients progress and issues. Work with Managing Director and Operations Manager to assess candidate CV's and interview potential new members of the helpdesk team Work closely with the Operations Manager to train More ❯

Helpdesk Manager Location: Redditch Type: Full Time, Permanent Salary: Competitive, depending on experience Are you an experienced manager who thrives on improving services, delivering insights, and leading teams with energy and purpose? At PFM Intelligence , we’re looking for a hands-on Helpdesk Manager to lead and revitalise our UK helpdesk function. You’ll … be responsible for managing a small team, ensuring high-quality support across technologies such as footfall counters, QSR systems, and CCTV infrastructure. While some technical knowledge will help, what we’re really looking for is someone with strong leadership skills, a keen eye for performance metrics, and a passion for service improvement. What you’ll do: Own and oversee More ❯

IT Helpdesk Manager Lead a High-Performing IT Support Team Location: Staffordshire (Office-based with occasional travel) Type: Full-time Salary: £50,000 - £60,000 + Excellent Benefits Ready to Lead, Inspire, and Drive IT Excellence? Are you a passionate IT leader who thrives in fast-paced environments and loves empowering teams to deliver exceptional service? Our client … is looking for an IT Helpdesk Manager to take the reins of a high-performing support team and elevate our IT operations to the next level. Why Join Us? Be part of a One Team culture with minimal hierarchy and maximum support. Work in state-of-the-art offices with a friendly, forward-thinking team. Access to ongoing … juggling priorities. Ready to Make an Impact? If you're a proactive leader with a passion for IT and people, we want to hear from you. Apply now and help shape the future of IT support in a company that values innovation, collaboration, and excellence. Apply Now! This role is handled by McCarthy Recruitment, an award-winning multi-sector More ❯

FM Helpdesk Manager Liverpool, Merseyside Up to £50,000 per annum Joselyn Search are currently looking for an experienced FM Helpdesk Manager to work on behalf of a National FM service provider based in Liverpool, Merseyside. Reporting into the Senior Management Team and working alongside the existing office team, the successful candidate will be responsible for … deliverables are recorded on the CAFM system (Concept Evolution) Ensure SLA adherence, KPIs, H&S and Compliance Responsibilities Check that RAMS have been signed off by a technical manager Review of PayMech Reports and challenge team on findings Assist the FM team with day-to-day administrative tasks, including handling emails, phone calls, and correspondence. Maintain and update More ❯

Arcus FM are seeking for a Team Manager to join us on a permanent basis at our Redditch site. You’ll be leading a small team of dedicated helpdesk Agents. Coaching and mentoring them to provide front line … support to our client, from receiving, processing and scheduling reactive and planned maintenance work orders. You’ll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you’ll provide accurate and concise reports of work order resolution status daily to senior management. You’ll be working with the client … it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas. You'll be a strong self-motivated people manager with effective communication, problem solving and performance management skills. You’ll be confident, self-motivated with a ‘can-do’ attitude. You’ll have exceptional communication skills using different styles More ❯

Facilities Helpdesk and Performance Manager- Warrington- Permanent- Full Time- 50k My client is currently recruiting for an experienced Facilities Helpdesk Manager to join and manage their busy Helpdesk Team based in Warrington. The ideal candidate will have experience Managing an Facilities Helpdesk Team leading and managing Perfomance. This position is paramount within the business and you … the team to ensure accurate and live updating, compliance against the SLAs, KPIs and contractual obligations as noted in the Facility Management Agreements and to assist the Contract Manager and National Operations Manager in ensuring service delivery is achieved for the contract. Financial management which includes Raising Purchase Orders and Invoicing and approvals Delivering of training … and supporting the Contract Manager and National Operations Manager as required. Implementing Accountable to implementation, monitoring and management of all Helpdesk processes and working practices to ensure that the team works with clear structure and direction. Performance Management of all CAFM and Compliance related activities Statutory Compliance Operational and Contractual Compliance SLA Management Perfomance KPI's More ❯

I'm currently partnering with a rapidly growing, forward-thinking organisation that's investing heavily in digital transformation - and they're on the lookout for an experienced Helpdesk Manager to lead their internal IT support function. This isn't just a "keep the lights on" kind of role. You'll be front and centre in driving operational efficiency More ❯

I'm currently partnering with a rapidly growing, forward-thinking organisation that's investing heavily in digital transformation - and they're on the lookout for an experienced Helpdesk Manager to lead their internal IT support function. This isn't just a "keep the lights on" kind of role. You'll be front and centre in driving operational efficiency More ❯

IT Infrastructure and Helpdesk Manager An exciting opportunity has arisen for a team player to join the Bank during a period of significant growth. We are looking for an experienced IT Infrastructure and Helpdesk Manager to work within the IT Helpdesk team in Northwich. The Access Bank UK Ltd has a strong presence across Africa, Europe … UK Ltd? At The Access Bank UK we are committed to helping our employees reach their full potential through providing continuous learning opportunities and the tools and training to help them grow. We encourage a sense of individual ownership whilst fostering team spirit and are firmly committed to the diversity of our workforce. We are proud to have achieved More ❯

Helpdesk Manager Permanent Position ?? Location: Office-Based in Oxfordshire | Salary: £42,000 per annum ?? Industry: Maintenance Services ?? Full-Time | Monday - Friday Are you an experienced Helpdesk Manager with a passion for leading teams and streamlining operations? Were recruiting on behalf of a reputable and growing maintenance company, seeking a proactive and organised Helpdesk Manager to join their team on a permanent, full-time basis. About the Role: As the Helpdesk Manager, you will oversee the day-to-day operations of the helpdesk team, ensuring efficient job logging, scheduling, and client communications. You'll play a crucial role in managing service delivery across planned and reactive maintenance contracts, acting as the More ❯