Leeds, England, United Kingdom Hybrid / WFH Options
ReCulture
Ability to remain calm in a high-pressure environment. Demonstrable experience of working with ITIL-based processes. Strong awareness of Cyber Security Threats. Desirable: ITSM Software (Remedy, ServiceNow, Samanage). ITIL Qualifications. What You'll Receive in Return: 25 days’ annual leave Birthday privilege day and Christmas shutdown Holiday buy more »
Ability to create and run reports Awareness of Change and Release Management Excellent written and verbal communication skills with a genuine enthusiasm towards ITservicemanagement Excellent organisational skills and able to take a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication more »
tasks in high-pressure environments. Excellent time-management and organisational skills. Ability to challenge and improve existing processes constructively. Desired Skills: Familiar with ITServiceManagement toolsets (e.g., Cherwell, Remedy, ServiceNow). Experience with centralised monitoring tools (e.g., SolarWinds, Nagios, Icinga). Proficiency with Windows 10 and Windows Server more »
users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with ITServiceManagement (ITSM) best practices within the ITService Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. Principal Accountabilities … To provide a high level of technical first level IT support in line with ITServiceManagement (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the … ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally facing technical and externally facing non-technical IT Support articles. To work more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Additional Resources
experience working in a similar role. Possess 1st & 2nd line Service Desk experience. Experience working in an ITIL aligned enterprise environment. Familiarity with ITServiceManagement tools i.e. ticket logging software, Microsoft System Centre. Skilled in Windows Active Directory, Microsoft EntraID (Azure), Microsoft Windows 10/11 & MS Office. Capable more »
systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications more »
will maintain our high standards. What we are looking for: Ideally degree educatated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building multi-disciplinary teams Good understanding of financial management An more »
University Hospitals Birmingham NHS Foundation Trust
an agile, fast-paced environment. *Experience developing strategies, policies, standards, and guidelines. *Experience with working across a complex multi supplier environment. *Strong capabilities in ITSM tooling. *ITIL ServiceManagement & Service Operation Methodology. *ITService Strategy and Design. *Understanding of ICT issues and its application within the NHS and/or more »
strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in ITServiceManagement (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are … essential. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Qualifications: Strong understanding of ITService … Management (ITSM) frameworks, particularly ITIL. Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with the ability to conduct thorough root cause analysis. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders. more »
Employment Type: Permanent
Salary: £65000 - £75000/annum £6k Car allowance + 10-15% bonus
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Human Capital Ventures
and follow the documented MI process during reported MIs. Skills and experience Ideally 12+ months of Service Desk or Technical Support experience Knowledge of ITSM ticketing systems, especially ServiceNow Strong background in Windows and Microsoft Office administration Experience with Active Directory and O365 administration Understanding of Apple mobile devices Familiarity more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Hays Technology
hardware/firmware. Microsoft Windows 10 & Windows 11 installation, configuration and troubleshooting. Microsoft Office 2016 and O365 installation, configuration, and troubleshooting. Experience with ITServiceManagement tools i.e. ticket logging software, Microsoft System Centre. Ability to effectively prioritise and execute your own and team tasks in a busy environment. What more »
IT support role. Proven leadership and team management skills with a focus on ITservice delivery. Strong understanding of ITservice desk best practices, ITSM methodologies (e.g., ITIL v4), and incident management frameworks. In-depth knowledge of ticketing systems and performance management tools. Experience working in a fast-paced, customer more »
/Desktop support across medium/large organisations Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem more »
Lutterworth, Leicestershire, East Midlands, United Kingdom Hybrid / WFH Options
Avantor
experience with supporting office products and suites (O365) and/or mobile technology (both OS and hardware) is necessary Previous experience of with an ITSM tool "Service Now" or RMM tool "Datto'' or similar is desired Prior experience with building/maintaining/repairing user workstations/laptops; resolving user more »
experience Desirable Qualification in Customer Service/telephone training Qualification in IT support, e.g. CompTIA A+, CompTIA N+ Certification ITIL Foundation Certificate in ITServiceManagement Knowledge & Experience Essential Experience of working on an ITService Desk or similar technical support environment Experience of operating within Service Level Agreements and more »
Directory PowerShell M365/Teams/SharePoint/OneDrive Antivirus software Intune Endpoint Manager Cloud based technologies (Azure/AWS) Autopilot Cloud Based Telephony ITSM Tools Knowledge and experience in the following will be advantageous. Hyper V VPN, RDP Mobile devices – iPhone, iPad Google Suite Apple Business Management Multi-Tenant more »
e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of more »
assistance to employees (users) with regard to IT services provided by the UK IT department • Ensure that all calls are logged in the ITServiceManagement tool to ensure accurate statistics and analysis of calls • Liaise and coordinate with the Group Service Desk to ensure timely identification, capture, assignment, processing more »
levels. You will havepractical experience of working in other servicemanagement processes and, have an understanding of ITIL best practices and experience with ITServicemanagement tools such as Service Now. The benefits At AllPoints Fibre, we're all about looking after you. We offer an extensive wellbeing package that more »
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
It would be great if you had: Awareness of ITIL servicemanagement processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment Type: Permanent Location: Farnborough, with some remote working Security Clearance Level: SC Cleared, Must be eligible more »
meetings to communicate about new problems, key problem status and closure of problems. PROFILE Technical skills : At least 3 years of experience in ITservicemanagement or an IT support role. Being able to get a quick insight in IT infrastructure, network and application dependencies using several technologies. Hands-on more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DFS Furniture Ltd
ChromeOS ITIL certification would be particularly beneficial. - Windows 7, Windows 10 - Anti-virus - Remote desktop/VNC- Print management- Jira suite (or other recognised ITSM platform) Basic hardware diagnostics/triage ITIL foundation certification would be particularly beneficial but training will be provided. Excellent problem solving skills A willingness to more »
Royston, Hertfordshire, South East, United Kingdom
Johnson Matthey Plc
the day-to-day management and service delivered by the Support Services team at assigned locations. Your responsibilities: Deliver services within the JM ITServiceManagement Framework, ensuring adherence to established processes and procedures to maintain efficient and effective ITservice delivery. Build and maintain strong working relationships with business more »
Plymouth, Devon, South West, United Kingdom Hybrid / WFH Options
TQR
drive service improvement through planning and execution. Lead the procurement of the infrastructure architecture, including design, migration, integration and installation. Develop and mature ITservicemanagement principles, including governance, policies, processes, procedures, and standards. Act as most senior escalation point for IT operations issues and major incidents. Manage the ITmore »
to drive service improvements through planning and execution. Lead the procurement of infrastructure architecture, including design, migration, integration, and installation. Develop and mature ITservicemanagement principles, including governance, policies, processes, procedures, and standards. Ensure the quality of day-to-day infrastructure and network operations. Act as the senior escalation more »