1 to 25 of 365 Permanent ITSM Jobs in the UK excluding London

into innovative, scalable, and high-performing ServiceNow configurations, customizations, and integrations. The ideal candidate will have a deep understanding of the ServiceNow platform, extensive experience with IT Service Management (ITSM) processes, and a proven track record of successful ServiceNow implementations. Responsibilities: Solution Design: Lead the end-to-end solution design process for ServiceNow implementations, considering business requirements, technical constraints, and … practices. Platform Customization: Customize and configure ServiceNow applications and modules, including Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, Service Portal, HR Service Delivery, IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM). Integration: Design and implement integrations between ServiceNow and other systems, using REST, SOAP, and other integration methods to ensure seamless … as a ServiceNow Architect, leading multiple large-scale ServiceNow implementations. - ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) certifications are preferred. - Strong expertise in IT Service Management (ITSM) processes and ServiceNow platform capabilities. - Proven experience in designing and implementing solutions using various ServiceNow modules and applications. - Deep understanding of ITIL framework and best practices, and the ability to More ❯

user guides and a knowledge base for common issues. Key Skills, Experience and Qualifications Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform. A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA. Strong customer service and communication skills, with the ability to More ❯

installation, configuration and troubleshooting Desktop and browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents, be organised and have a More ❯

VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti – preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour More ❯

of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem More ❯

technologies Requirements Previous experience in a similar Service Desk or IT Support role Proficient in Microsoft 365 administration and support Experience with Windows and macOS desktop environments Familiar with ITSM tools such as Freshservice for ticketing and incident management Basic understanding of Entra ID (Azure Active Directory) Experience with Microsoft Intune for device and endpoint management Working knowledge of networking More ❯

installation, configuration and troubleshooting Desktop and browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents, be organised and have a More ❯

Proven experience in IT service desk or similar role. Strong understanding of service desk principles and incident management. Proficient in troubleshooting hardware, software, and networking issues. Familiarity with IT service management frameworks (e.g., ITIL). Excellent communication and problem-solving skills. Customer-focused with the ability to work in a fast-paced environment. Team player with attention to detail and More ❯

installation, configuration and troubleshooting Desktop and browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents, be organised and have a More ❯

installation, configuration and troubleshooting Desktop and browser security components: including site security certificates, firewalls and anti-virus Supporting Voice Over IP telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents, be organised and have a More ❯

skills with the ability to motivate other parts of the business locally/abroad to engage EDUCATION Engineering Strong English Language Proficiency Microsoft certification for M365 services Knowledge of ITSM tool More ❯

network issues across laptops, desktops, and meeting-room technology. Support audio-visual and conferencing systems within offices and meeting spaces. Log, update, and manage all support tickets through the ITSM system. Escalate unresolved issues appropriately to Level 2 or Level 3 support teams. Create and maintain technical documentation and knowledge base articles. Communicate effectively with users, ensuring their needs are More ❯

incidents. Requirements Business Knowledge: Understanding of IT services and disciplines, with an opportunity to learn about the energy sector and our client's business. Technical Skills: Knowledge of IT Service Management and ITIL standards, experience with the ServiceNow toolset. Personal Attributes: Customer-focused, self-motivated, resilient, flexible with a 'can-do' attitude, and strong influencing skills. Communication Skills: Strong written More ❯

processes. Drive user experience and service desk improvements: process, tooling, onboarding/offboarding efficiency, and proactive maintenance practices. Ensure compliance with security, patching, and backup standards. Maintain the IT service management framework (e.g., ITIL-aligned processes). Identify opportunities for automation, AI/analytics-based insight, and process efficiency within service operations. Develop and maintain service documentation, CMDB accuracy, and More ❯

mindset with KPI measurement and reporting experience Full UK Driving Licence Experience working within MOD/RAF organisations Previous or current SCIDA experience (highly desirable) Knowledge of Oracle, Remedy ITSM and/or other similar business tools Experience adapting CI approaches to changing business needs Knowledge of Defence ICT standards and JSP 101 Change Management Practitioner or equivalent experience An More ❯

F&O (or AX 2012) in a global environment. Strong functional knowledge across multiple modules such as AP, AR, GL, Sales, Purchasing, Inventory, or Fixed Assets. Familiarity with ITSM tools such as ServiceNow or Jira. Understanding of ITIL fundamentals (Incident, Problem, Change). Ability to use Excel add-ins and basic SQL for data checks. Excellent communication skills and stakeholder More ❯

looking for someone who's: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration). Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes. Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar). Comfortable building relationships with third parties such More ❯

looking for someone who’s: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration). Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes. Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar). Comfortable building relationships with third parties such More ❯

and manage multiple tasks Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Desirable: Experience troubleshooting applications (web, client, mobile, SaaS) Database or data support experience (SQL/Microsoft Dynamics/D365) PowerShell Scripting (reading/editing) Given the chance to More ❯

e.g., AWS, Azure, Google Cloud). Experience implementing disaster recovery (DR) and business continuity planning (BCP) strategies for network and telecoms services in an NHS environment. Knowledge of IT service management frameworks (e.g., ITIL) as applied to the healthcare environment, ensuring alignment with NHS best practices for incident, problem, and change management. Experience with clinical and administrative systems integration, ensuring More ❯

administration experience. Strong experience with Active Directory, Entra/AAD, DNS, DHCP, and Group Policy. Hands-on experience with networking fundamentals (TCP/IP, VLANs, firewalls). Proficiency with ITSM and RMM toolsets (ServiceNow, HaloITSM, ManageEngine, N-Able). Familiarity with system monitoring, patching, and backup solutions. Excellent problem-solving skills and ability to mentor junior staff. Strong communication skills More ❯

scripting (PowerShell, Python or similar). Solid understanding of system architecture, identity, and hybrid connectivity. Experience leading major incident resolution and root cause analysis. Familiar with ITIL processes and ITSM tools. Able to mentor junior colleagues and share technical best practice. Excellent customer focus, communication, and problem-solving skills. Self-driven and adaptable, comfortable working in a fast-paced environment. More ❯

various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) Essential Skills & Experience: Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and SLAs Solid More ❯

various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) Essential Skills & Experience: Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and SLAs Solid More ❯

various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) What attributes do I need Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and More ❯