1 to 25 of 182 Permanent ITSM Jobs in the UK excluding London

/CSS, ASP.Net, JavaScript, jQuery, Bootstrap Entity Framework, Oracle, Java, SSRS, SSIS Non-technical Skills: Conscientious and proactive work ethic. Familiarity with ITIL/ITSM environments. Ability to lead a support team. If this role sounds like it could be the right fit for you, APPLY NOW!!!! Support Developer | ASP.Net more »

and communication between project managers, the programme leads and the customers Your skills and experiences - IT Service Designer (Service Transition Management) Knowledge of IT Service Management and Service Transition Management ITIL/Six Sigma qualifications desirable. Training and sponsorships provided for strong candidates without Understanding of Service Design principles and more »

and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLAs. Provide a knowledgeable point of technical escalation for the 2nd line engineers relating to your skillset more »

Job Title: CyberArk Engineer Work Arrangement: Hybrid (3 days) Location: Edinburgh, UK Rate Payable to Contractors: £400 - £450 per day Duration of Assignment: 6 months Role Description: The CyberArk Engineer will play a crucial role in enhancing the security infrastructure more »

incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate more »

Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard more »

process to promote fixes and changes in line with business priorities and team workload. Ensure all support calls and communications are logged within our ITSM tool, respond to support calls within agreed SLA targets professionally and courteously, and escalate calls internally or externally as necessary. Create and maintain system documentation … Ability to work both in a team and independently, while prioritising and owning work assigned to you. Experience using IT support tools (Project Management, ITSM, Development, and Deployment). What You ll Get in Return: An annual bonus to share in the company s success. 25 days paid holiday. Pension more »

Ability to remain calm in a high-pressure environment. Demonstrable experience of working with ITIL-based processes. Strong awareness of Cyber Security Threats. Desirable: ITSM Software (Remedy, ServiceNow, Samanage). ITIL Qualifications. What You'll Receive in Return: 25 days annual leave Birthday privilege day and Christmas shutdown Holiday buy more »

working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution to efficiently manage incidents, service requests, and other IT-related tasks. You will have the technical ability to support Win10 and 11, Mac OS … and enterprise maintenance and support contracts. Work under limited supervision, both independently and within a team environment. Proficient in incident management tools and IT service management platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical and problem-solving skills with an emphasis on global more »

and provide regular updates to senior management. Service Delivery: Ensure a high level of IT service delivery and customer satisfaction. Develop and implement IT service management best practices, policies, and procedures. Monitor and analyse service performance metrics and take corrective actions as necessary. Team Management: Lead and mentor a small more »

this challenging but rewarding position at L&Q, the duties of Service Desk Analyst include communicating with staff via various support channels, including our ITSM tool Cherwell. Resolving IT equipment and application problems, analysing information systems performance and maintaining accurate Service Desk records. You will provide a high level of … technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA's and KPI's, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are logged. Provide technical support service for incidents and requests reported via … the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar). Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner. Work collaboratively with other team members across technology. Demonstrate strong interpersonal more »

settings management Investigate potential and actual service problems and recommend & test proposed solutions Software version control Monitor 3rd line tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required more »

macOS and iOS devices with Jamf Experience with Google Workspace, Okta, Atlassian products, Zoom, and other cloud IT systems Proficiency in cloud-based IT service management, particularly AWS infrastructure Strong understanding of VPN, DNS, DHCP, LANs/VLANs, and firewall management (preferably Palo Alto) Skilled in IT ticketing systems management more »

support of custom applications development and migration Support Virtual Agent configuration and development Experience in ServiceNow Mobile app development Worked on any 3 of ITSM, CSM, HRSD, GRC, ITBM modules Advanced knowledge of CSDM & CMDB Knowledge of integration Hub and flow designer is a MUST. Excellent knowledge of ServiceNow Best … Requirements 8+ years of relevant experience with ServiceNow required At least 2 of the below required along with an Active CTA or CMA: CIS - ITSM certification preferrd Certified Application Developer (ServiceNow) preferred CIS - Risk and Compliance certification preferred CIS - Human Resources certification preferred CIS - Risk and Compliance certification preferred CIS more »

EMBL-EBI is embarking on a transformative mission to enhance its IT services through the implementation of the IT Service Management (ITSM) framework using the ServiceNow platform. We are currently seeking an enthusiastic and motivated individual to join our implementation team, actively participating in the green-field deployment of the … and learning of ServiceNow best practices, tools, and technology. Assist in the design, configuration, customisation, development, and testing of ServiceNow applications, specifically focused on ITSM, integrations, Employee Center, workspaces. Build Service Catalog items as per stakeholder requirements. Build logic using Workflows and Flow designers. You have Overarching understanding of ServiceNow … a Scrum team. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 4+ years experience of ServiceNow development, including IT service management process design and system integrations. ServiceNow System Administrator & ITSM Implementation Specialist certifications are required. Other relevant ServiceNow certifications, such as Certified Application Developer (CAD more »

lives. As the Service Desk Analyst your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and technical services. more »

experience of supporting IT or Audio-Visual hardware, software, or services (1st and 2nd tier) ideally in an academic environment. - Functional knowledge of IT Service Management principles and experience. - Experience of effective working in a customer service environment. - Familiarity with using and supporting multiple operating systems, such as Microsoft Windows more »

/desktops/printers) Ability to stay calm under pressure Experience with ITIL-based processes Awareness of cyber security threats Desirable Skills: Familiarity with ITSM Software (Remedy, ServiceNow, Samanage) ITIL Qualifications What We Offer: An engaging and supportive team environment Opportunities for continuous learning and development The chance to work more »

IT support role. Proven leadership and team management skills with a focus on IT service delivery. Strong understanding of IT service desk best practices, ITSM methodologies (e.g., ITIL v4), and incident management frameworks. In-depth knowledge of ticketing systems and performance management tools. Experience working in a fast-paced, customer more »

resolution. Achieve and maintain personal KPIs and contribute to team SLAs Provide a high-class telephone service and meet call quality expectations Utilise inhouse ITSM tool (Service Now) to accurately, and appropriately record and manage tickets Have a keen ambition to review, improve and share knowledge to enhance existing knowledge more »

meetings to communicate about new problems, key problem status and closure of problems. PROFILE Technical skills : At least 3 years of experience in IT service management or an IT support role. Being able to get a quick insight in IT infrastructure, network and application dependencies using several technologies. Hands-on more »

V Antivirus Active Directory Administration Microsoft Exchange Experience Azure - Fundamentals MDM Administration - InTune Office 365 Admin VPN/Remote Access Support SCCM Familiarity with ITSM tools (Fresh Service) In Return: (excellent benefits) 35 hours per week Leading non-contributory pension scheme at 12.5% Open, collaborative work environment Excellent training and more »

third-party suppliers and internal suppliers of support service to ensure alignment to service levels Qualifications Who we're looking for: Experience in IT service management A background in a Financial Services business would be great ITIL experience would be a huge plus Experience in collaborating with a variety of more »

and maintain personal KPIs and contribute to team SLAs Determination to provide a high-class telephone service and meet call quality expectations. Utilise inhouse ITSM tool to accurately and appropriately record and manage tickets Look to drive continuous improvement to team processes and procedures. A keen ambition to review, improve more »

Demonstrable competency in the security of Information Systems Contract management Operating within a customer focused performance-based environment Experience of bespoke security solutions IT Service Management Operations/Control room Qualifications Required: Full UK Driving License CCTV qualified and licensed (SIA Public Space Surveillance - CCTV) Driving licence Desirable skills: Control more »