11 of 11 Permanent IVR Jobs in the UK excluding London

DynamoDB and CloudWatch. Proficiency in Python, and willingness to work in Terraform if you have not already. Understanding of contact centre concepts including IVR, routing, queueing and CRM integration. Comfort with version control, code review and CI/CD as normal ways of working. A methodical approach to debugging ...

technologies. Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation). Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting. Collaborate with IT teams on tool enhancements, integrations, and upgrades. Evaluate emerging technologies and make recommendations for adoption. At DXC Technology, we believe ...

doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead and manage a team of journey managers and channel owners, ensuring cohesive delivery ...

Technologies UK Ltd in the United Kingdom is seeking an expert AWS Solutions Architect to own the Amazon Connect platform architecture, including voice routing, IVR design and the call life cycle. You will lead architectural discussions, ensure solutions follow AWS Well-Architected Framework principles, and define integration patterns using Lambda ...

transformation projects within customer environments (experience with NICE CXone preferred). Strong knowledge of Contact Centre as a Service (CCaaS) technologies, including omnichannel routing, IVR, telephony, reporting, workforce engagement management (WEM), integrations, and APIs. Experience managing complex technology projects throughout the full project lifecycle, ensuring delivery to agreed timescales, budgets ...

solution lifecycle from requirements analysis through in-service support, covering areas such as Contact Center integrations, custom solutions and reporting, Professional Services Tools configuration, IVR web interfaces, workflow automation, and API-based integrations with Mitel and third‐party applications. The ideal candidate will work with minimal supervision while handling multiple ...

With: Voice & Telephony FloCX (Gamma/Cisco), FloOne and Floline+ Microsoft Teams Phone and Operator Connect SIP trunking and hosted VoIP platforms Yealink handsets IVR, call queues, voicemail and call routing Mobile and unified communications solutions Connectivity & Networking SoGEA, FTTC, FTTP and leased lines SonicWall, UniFi, Aruba and DrayTek networking ...

Consultant is responsible for the implementation of LexisNexis Risk Solutions’ identity products via all delivery channels (e.g., XML, Web Services, hosted web application, hosted IVR) as well as providing third-level escalation support to create, sustain, and enhance client-generated revenue. These activities may include providing technical and business process ...

Gamma/Cisco), FloOne, Floline+ Microsoft Teams Phone and Operator Connect SIP trunking (Gamma and Voicehost) Yealink handsets and desk phone estates Call routing, IVR, call queues and voicemail FloAnywhere and mobile solutions Connectivity & Networking SoGEA, FTTC, FTTP and leased lines DrayTek, UniFi and Aruba networking SonicWall firewalls and VLAN ...

Your responsibilities Own the overall solution architecture for the Amazon Connect platform, including Voice routing and contact flows, IVR design and call life cycle, Agent experience and operational model Lead and contribute to deep architectural discussions, ensuring solutions follow AWS Well-Architected Framework principles (security, reliability, scalability, performance efficiency … Architect, with real-life solution architecture experience Good understanding of contact center technology landscape. Proven knowledge of Contact Center technologies including Interactive Voice Response (IVR), Voice Biometrics, Natural Language Processing, Telephony Integration CTI, Automatic Call Distribution ACD, Call Recording and Automation using AI/ML. Deep expertise on AWS contact ...

solutions within Mitel product deployments. You will manage the full solution lifecycle, from requirements analysis through in‐service support, covering Contact Center integrations, reporting, IVR interfaces and API integrations. The role requires strong SQL/MS SQL, .NET/C++/C#, JavaScript and RESTful APIs experience, with a background ...