years with Genesys Cloud architecture and implementation Strong knowledge of Customer Service Operations and experience in leading Customer Service Operations assessment benchmarking Experience implementing multi-channel self-service IVR and Omni channel orchestrations routing using Genesys CloudEngage suite In depth knowledge and hands on experience with Voice and Non-Voice applications solutioning using tools like Genesys Administrator architect composer designer More ❯
You'll most likely focus on shaping and delivering our emerging generative AI journeys within the IVR, helping redefine how customers interact with E.ON Next.This will involve exploring how AI can improve automation, personalise interactions and enhance the overall customer experience.You'll also contribute more broadly to the evolution of our Contact products, supporting a range of initiatives that improve More ❯
email, WhatsApp, SMS, Messenger, and social media. Our AI engine, Athena, is the brain behind much of our technology, including chatbots, speech analytics, real-time call transcription, speech-enabled IVR, and real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you’ll own the early More ❯
warrington, cheshire, north west england, united kingdom
ConnexAI
email, WhatsApp, SMS, Messenger, and social media. Our AI engine, Athena, is the brain behind much of our technology, including chatbots, speech analytics, real-time call transcription, speech-enabled IVR, and real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you’ll own the early More ❯
bolton, greater manchester, north west england, united kingdom
ConnexAI
email, WhatsApp, SMS, Messenger, and social media. Our AI engine, Athena, is the brain behind much of our technology, including chatbots, speech analytics, real-time call transcription, speech-enabled IVR, and real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you’ll own the early More ❯
