3 of 3 Permanent IVR Jobs in the UK excluding London

platforms such as CXone, Amazon Connect, or similar technologies would be an advantage. · A good understanding of core contact centre technologies, including routing strategies, IVR design, digital channels, workforce optimisation, quality management, analytics, and performance management. · Familiarity with integration concepts, including APIs and RESTful services, and how CX platforms connect ...

high-quality customer journeys across voice, web, mobile, and chat platforms . Key Responsibilities Design and execute end-to-end test strategies across voice (IVR/IVA), web, mobile (iOS/Android), and chat Create test plans and cases covering intent handling, ambiguity resolution, and business rules Perform functional, regression ...

adaptable and keen to learn new technologies as these change over time Experience with other Telephony applications such as call recording, Workforce Management, Eckoh IVR, Dialler would be advantageous Strong workload management skills and working at pace We may be almost 160 years old, but were still leading ...