1 to 25 of 41 Permanent Incident Manager Jobs in the UK excluding London

Job Description Please note - this role can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to coach and develop the … service is available to stakeholders Build and maintain relationships with internal and 3rd party organisations as required, such as technical resolver teams. Ensuring adherence to contractual SLAs Provide Major Incident reporting as required by each contract A strong communicator both verbally and written at both a technical and stakeholder level. An understanding of ITIL Major Incident management techniques. … able to remain calm and focused in high pressure scenarios. Take part in the On Call Rota Qualifications Essential Skills Demonstrable Service Management experience, with a focus on Major Incident Management Stakeholder Management Resource Management Possess excellent customer service skills and an ability to innovate Excellent communication and business writing Working knowledge and experience of the ISO20000 Service Management More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the … Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the … Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team’s and engineer’s workstack priorities Ensure tickets More ❯

Role: Major Incident Manager Rate: inside IR35 Location: Full time Onsite in Knutsford Duration: 6 months Job Overview: We are seeking a highly skilled Specialist Mainframe to join our Major Incident Management (MIM) Command Center at a leading UK bank. This role is critical in ensuring the stability, resilience, and operational continuity of the bank's mainframe … technology infrastructure. The successful candidate will be responsible for triaging, managing, and resolving mainframe-related incidents, minimizing operational disruptions, and implementing strategic improvements to enhance system reliability. Key Responsibilities: Incident Management: Lead the triage and resolution of all mainframe-related incidents, ensuring timely restoration of services. Technical Troubleshooting: Diagnose complex technical issues within the bank's mainframe environment, providing … support continuous improvement. Reporting and Analysis: Provide detailed reports and post-mortem analyses on major incidents, identifying patterns and preventive measures. Strategic Thinking: Contribute to the strategic development of incident management frameworks, ensuring alignment with business objectives. Root Cause Analysis (RCA): Lead RCA investigations to identify underlying issues and recommend long-term fixes. Change and Transformation: Support change initiatives More ❯

ll do Operate within a 24/7 shift and On Call environment. Take ownership of Critical and Major Incidents, leading them from detection through to resolution and post-incident review. Provide immediate and effective leadership during Critical and Major Incidents, escalating as required and guiding cross-functional teams and third-party suppliers in restoring service as quickly as … possible. Provide clear and timely communication to stakeholders, including senior leadership that meets their communication requirements, effectively managing expectations, instilling confidence in the Major Incident process and team. Lead a highly structured approach that ensures that all parties are coordinated effectively and work efficiently to restore service as quickly as possible. Who you are Demonstrable experience in leading Critical … and Major Incidents in complex environments, with a strong understanding of ITIL-based Incident Management. Proven ability to coordinate cross-functional technical teams and third-party suppliers during high-pressure situations. Strong knowledge of Problem Management, including root cause analysis and developing effective resolution plans. Solid technical knowledge of IT infrastructure, application support, and network operations, with a clear More ❯

Join to apply for the Global Incident Manager role at FDM Group Join to apply for the Global Incident Manager role at FDM Group Get AI-powered advice on this job and more exclusive features. This range is provided by FDM Group. Your actual pay will be based on your skills and experience — talk with your … recruiter to learn more. Base pay range Direct message the job poster from FDM Group FDM is a global business and technology consultancy seeking a Global Incident Manager to work for our client within the finance sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role that will be … based in Barnsley. Our client is seeking an experienced and proactive Global Incident Manager to join their team in a shift-based role. This position is critical to ensuring the stability and resilience of services within a fast-paced financial services environment. The successful candidate will lead the end-to-end incident management process, leveraging deep expertise More ❯

Do you have IT Support and Incident Management experience? Our key client, Route 101, has asked us to exclusively support them with hiring an Incident Manager to support on their latest and largest public sector contact centre implementation. Route 101 has been voted a "Great Place To Work" and partners with industry giants like Zendesk, Amazon, NICE … Trigger technical escalations where required Manage Major Incidents Run reports and trend analysis to share with Execs and customers. What will help you succeed in this role? Experience in incident and problem management within an ITIL environment A good understanding of IT or Telecoms environments Strong stakeholder management Good at problem-solving and troubleshooting The salary & benefits: Competitive salary More ❯

Social network you want to login/join with: RELEASE AND INCIDENT MANAGER - INSIDE IR35 - LEEDS I'm hiring a Release Manager & Incident Manager for a financial service client. You'll be creating and distributing release guidelines, monitoring release progress post-deployment and improving configuration management methodologies, amongst others. On the incident management side … you'll be, liaising with customer teams for incident resolutions, leading triage calls with technical and product specialists and evaluating post-remediation incidents to improve processes. Requirements: Extensive expereince in IT delivery, including release management. Project management experience is preferred. ITIL and Project Management qualifications. Excellent problem-solving, collaboration, and communication skills. A track record of driving delivery to … a good attention to detail. Determination: INSIDE IR35 Location: Leeds (3 days on-site) Contract length: 3 months initial with a likely 6 month extension to follow RELEASE AND INCIDENT MANAGER - INSIDE IR35 - LEEDS #J-18808-Ljbffr More ❯

Information Technology, Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. … The successful candidate will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve … incident and problem management. Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts More ❯

Information Technology, Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. … The successful candidate will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve … incident and problem management. Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts More ❯

Social network you want to login/join with: Do you have IT Support and Incident Management experience? Our key client, Route 101, has asked us to exclusively support them with hiring an Incident Manager to support on their latest and largest public sector contact centre implementation. Route 101 has been voted a "Great Place To Work … ticketing management processes Trigger technical escalations where required Run reports and trend analysis to share with Execs and customers. What will help you succeed in this role? Experience in incident and problem management within an ITIL environment A good understanding of IT or Telecoms environments Good at problem-solving and troubleshooting The salary & benefits: Competitive salary of More ❯

Social network you want to login/join with: Do you have IT Support and Incident Management experience? Our key client, Route 101, has asked us to exclusively support them with hiring an Incident Manager to support on their latest and largest public sector contact centre implementation. Route 101 has been voted a "Great Place To Work … ticketing management processes Trigger technical escalations where required Run reports and trend analysis to share with Execs and customers. What will help you succeed in this role? Experience in incident and problem management within an ITIL environment A good understanding of IT or Telecoms environments Good at problem-solving and troubleshooting The salary & benefits: Competitive salary of More ❯

Cyber Security Operational Incident Manager - Technical Consultant Join to apply for the Cyber Security Operational Incident Manager - Technical Consultant role at Fidelity International Cyber Security Operational Incident Manager - Technical Consultant 1 day ago Be among the first 25 applicants Join to apply for the Cyber Security Operational Incident Manager - Technical Consultant role … at Fidelity International About The Opportunity Job Type: Permanent Application Deadline: 31 August 2025 Title Cyber Security Operational Incident Manager - Technical Consultant Department Cyber Defence Operations - GCIS Location Kingswood, Surrey, Gurgaon, Bangalore Reports To Senior Manager - CDO Level 5 We share a commitment to making things better for clients and each other. We continually explore new technology … innovative Cyber Defence Operations team sits within GCIS and provides proactive, cutting-edge solutions to protect clients’ digital assets and infrastructure against evolving cyber threats. The Cyber Security Operational Incident Manager will be responding to and managing widespread security events and should have an understanding on how best to maintain CIRT teams skills and knowledge. The role will More ❯

About the Opportunity Job Type: Permanent Application Deadline: 31 August 2025 Title Cyber Security Operational Incident Manager - Technical Consultant Department Cyber Defence Operations - GCIS Location Kingswood, Surrey, Gurgaon, Bangalore Reports To Senior Manager - CDO Level 5 We share a commitment to making things better for clients and each other. We continually explore new technology and different ways … innovative Cyber Defence Operations team sits within GCIS and provides proactive, cutting-edge solutions to protect clients' digital assets and infrastructure against evolving cyber threats. The Cyber Security Operational Incident Manager will be responding to and managing widespread security events and should have an understanding on how best to maintain CIRT teams skills and knowledge. The role will … who are looking at this role to provide them with direction and guidance during serious incidents. It will also be supported by a strong security leadership team and global incident management process who are keen to develop this capability. Our leadership team will be looking at this role to report on a number of key incident KPI's More ❯

Operations and Incident Manager Swindon Hybrid role (x2 days on site per week/x3 work from home) Shift work (info below) In this fast-paced IT technical environment, no two days are ever the same. In this responsible and demanding role, you’ll manage a team of IT specialists on one of our rotating 24-hour shifts … and help lead the resolution of all the organisation’s major IT system incidents. We’re seeking career focused leaders looking for their next challenge: An IT Operations Manager, working onsite within our IT Enterprise Command Centre (ECC), in our Head Office in Swindon As one of the 24x7 shift working Operations Managers you will be responsible for the … soon as you can. What you’ll be doing Operational performance management of specialist teams delivering IT services on a 24x7 basis Act as deputy to the Senior Operations Manager in the event of a major incident at any time on a 24 x 7 basis and make autonomous decisions in the absence of the Senior Operations Manager More ❯

We’re looking for a Senior Incident Response Manager to join our cyber-security team in Reading, UK or Schiphol, NL In this fantastic opportunity, you will work at the forefront of cyber defence operations, delivering Group Security’s and Liberty Global’s wider mission through helping to reduce; the impact of cyber incidents affecting Liberty Global, Retained … Markets and Joint Ventures. You will provide the Subject Matter Expertise to coordinate and drive the response to serious cyber incidents through the best practice Incident Management (IM) life cycle and ensure root cause analysis is performed to support improvement of our controls. You will lead the Cyber Emergency Response Team responsible for ensuring the delivery of the cyber … incident response (CIR) life cycle for serious cyber incidents by ensuring that the relevant parts of the business and partners are engaged and activated to undertake the actions needed to reduce impact on our business. When not responding to incidents, you will help develop our Incident Management and Incident Response capabilities, including writing and maintaining playbooks, assessing More ❯

Major Incident and Problem Manager 6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes … for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, ensuring services are restored quickly and safely Running post-incident … and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting and maintaining the major incident and problem management framework Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with a focus More ❯

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from La Fosse Major Incident and Problem Manager Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead … and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, ensuring services are restored quickly and … safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting and maintaining the major incident and problem management framework Providing guidance and training to colleagues on More ❯

Join to apply for the Incident Manager role at Experis UK 1 week ago Be among the first 25 applicants Join to apply for the Incident Manager role at Experis UK Duration: 6 Months 535 Role Title: Global Incident Manager Duration: 6 Months Location: Sheffield 3 days a week on site Umbrella only … at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. We are seeking an experienced and proactive Global Incident Manager to join our team in a shift-based role. This position is critical to ensuring the stability and resilience of services within a fast-paced financial services … environment. The successful candidate will lead the end-to-end incident management process, leveraging deep expertise to minimize service disruption and uphold regulatory and operational standards. Key Responsibilities Incident Management Lead the incident management process across global operations, ensuring all incidents are logged, tracked, and resolved promptly. Apply deep knowledge of incident management frameworks within the More ❯

We are delighted to be working with the Glasgow division of our client as they look to enhance their current Technology team with a highly experienced Incident Manager. The right candidate will be responsible for leading the response to critical incidents across our IT operations, platforms, and applications, ensuring rapid resolution, minimal business impact, and adherence to regulatory and … compliance standards. As our client is within financial services, we can only consider candidates with extensive experience within this sector — either in an internal Incident Manager capacity or as a third-party service provider managing services for their FS client base. This role is crucial in maintaining system resilience, stakeholder trust, and operational excellence in a fast-paced … is advantageous, as this role will involve working across a mixture of third-party solutions and bespoke platforms. The core skills required for this role include: Extensive background in Incident Management In-depth experience of Incident Management within a regulated Financial Service environment Proven track record leading Major Incidents, including guiding teams through root cause analysis Experience working More ❯

Role Title: Global Incident Manager Duration: 6 Months Location: Sheffield 3 days a week on site Umbrella only £ 535 Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. … We are seeking an experienced and proactive Global Incident Manager to join our team in a shift-based role. This position is critical to ensuring the stability and resilience of services within a fast-paced financial services environment. The successful candidate will lead the end-to-end incident management process, leveraging deep expertise to minimize service disruption … and uphold regulatory and operational standards. Key Responsibilities: Incident Management Lead the incident management process across global operations, ensuring all incidents are logged, tracked, and resolved promptly. Apply deep knowledge of incident management frameworks within the financial services sector to reduce downtime and maintain service continuity. Backlog Management Support the resolution of the existing incident backlog More ❯

Social network you want to login/join with: Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through … to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management … and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting and maintaining the major incident and problem management framework Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with a focus More ❯

IT Incident and Communications Manager Work Pattern: Barbican - Hybrid. You'll be responsible for the overall delivery of IT Incident Communication within a global insurance firm. Gravitas and stakeholder management will be key to ensuring your role adds significant value to their journey. Ideally, you'll come from an ITSM background with expertise in a customer-facing More ❯

Major Incident Manager S2 IT Operations Milton Keynes Country: United Kingdom Join our community: IT Operations is the beating heart of Santander, we manage and maintain the IT infrastructure that underpins our critical services. We have a very exciting opportunity as a Major Incident Manager where you are part of a technical team working across complex … ll make: Driving the management of IT Major incidents to minimise disruption to services and restore normal operations for customers and colleagues as quickly as possible. Receiving and documenting incident reports, prioritising, and categorising incidents according to severity and impact. Coordinating with technical teams to diagnose and resolve incidents, escalating critical incidents to higher level support to management. Communicating … with stakeholders and end users regarding incident status and resolution, documenting incident response procedures and best practices. Owning post incident reviews to support root cause identification and prevent recurrence. Contributing to continuous improvement of incident management processes to focus on areas to support a quicker resolution. What you'll bring: Demonstrable direct experience of IT Major More ❯

passionate innovators. Our objective remains unwavering: to elevate business communication to new heights. With ambitious growth plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the … across various platforms and regions, championing continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident management. You … delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms. Incident Response, Resolution and Communication: Take the helm More ❯