4 of 4 Permanent Incident and Problem Manager Jobs in the UK excluding London

Major Incident and Problem ManagerBridgend - hybrid 3 days a weekBenefits include 10% pension, private medical, annual bonusCPS Group are supporting a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to … join the business.This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability.Salary is going to be in the region of £40- 60k depending on experience within similar roles. The Role:Manage high-priority and major incidents through to resolution.Assess business impact and urgency of incidents.Accurately document incident recovery processes.Support incident reviews, planning meetings, and action tracking.Assist in root cause analysis and problem investigations.Maintain and update incident and problem tickets.Follow Problem Management processes during post More ❯

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through effective problem management. *Facilitate root cause analysis and methodologies. *Ensure effective problem resolution through collaboration. *Ensure accurate problem records and More ❯

Hays are supporting a leading organisation based in Bridgend, recruiting an experienced Major Incident & Problem Manager to join their IT Service Management team. The salary on offer is flexible depending on experience and the team work in a hybrid pattern 3 days per week in Bridgend. This is a key … role focused on managing high-impact incidents, driving root cause analysis, and ensuring continuous service improvement across global technology operations. Key Responsibilities Lead and coordinate Major Incident resolution efforts Communicate effectively with stakeholders during incidents Conduct post-incident reviews and support root cause analysis Maintain high-quality documentation and reporting Identify trends and proactively mitigate risks Collaborate with global support teams to restore services quickly Drive continual service improvement initiatives Key Requirements 5+ years in IT Service Management Strong communication and multitasking skills Solid understanding of infrastructure and applications ITIL Foundation certified What you need to do now If you're More ❯

Hays are supporting a leading organisation based in Bridgend, recruiting an experienced Major Incident & Problem Manager to join their IT Service Management team. The salary on offer is flexible depending on experience and the team work in a hybrid pattern 3 days per week in Bridgend. This is a key … role focused on managing high-impact incidents, driving root cause analysis, and ensuring continuous click apply for full job details More ❯