10 of 10 Permanent Journey Map Jobs in the UK excluding London

collaboration features. Knowledge of accessibility standards (WCAG), atomic design principles, and inclusive design practices. Ability to organise intuitive user flows, create personas and journey maps, and present design concepts aligned with business goals. What We Offer A 37.5-hour work week with a hybrid working model (3 days ...

portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/ ...

Ideally 2-5 years of experience in a product focused role (or similar) Demonstrable experience of Product Management fundamentals (UX/UI, user journey/person mapping, user testing, etc) Experience of working within wearable tech and focusing on driving product management across both software and hardware elements ...

/Responsibilities: Extensive experience in a business analyst or change role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship building. Project management ...

providers, and the business, embedding a 'customer-first' mindset into the way IT services are designed, trained, and delivered. Key Responsibilities: Customer Experience & Journey Design: Own and define the ITSM customer experience vision across Incident, Request, Problem, Change, Knowledge, and Service Catalogue. Design, document, and optimise … across the platform. Stakeholder & Business Engagement: Act as the primary UX advocate for ITSM with senior IT, HR, and business stakeholders. Run workshops, journey mapping sessions, and user research activities. Collaborate with Service Owners, Product Owners, and Service Providers to embed CX into service design and operations. Support ...

research sessions. Data Analysis: Analyze findings from diverse research activities, synthesizing insights into actionable recommendations that inform design and strategy. Visualization: Use diagramming, journey mapping, and storyboarding to illustrate user experiences, helping stakeholders understand end-to-end service interactions. Stakeholder Communication: Present findings and strategic insights to stakeholders ...

such as intent drift, rising auction pressure, creative fatigue, and attribution gaps Strong understanding of full-funnel performance strategy, including audience segmentation, customer journey mapping, and cross-channel contribution analysis Confident translating complex performance data into clear insights and actionable recommendations for senior stakeholders Comfortable operating in fast ...

assisted design workflows Main responsibilities Lead discovery activities in close partnership with Product Management and Engineering — including user research, problem framing, and journey mapping Lead end-to-end design across multiple features or product areas simultaneously, translating product and user goals into flows, wireframes, prototypes, and detailed … minimum designing web-based application UIs (SaaS/B2B ), with a strong portfolio of shipped products. Experience leading discovery — user interviews, contextual research, journey mapping, and synthesis — and translating findings into clear design direction. Demonstrated systems thinking — understanding information architecture, cross-feature relationships, and the downstream impact ...

beyond isolated touchpoints to design truly end‐to‐end experiences. What You’ll Do Design and improve services across digital, physical, and operational touchpoints Map and analyse customer journeys to identify pain points, gaps, and opportunities Uncover dependencies across systems, teams, and processes that shape the customer experience Facilitate … stakeholders and drive decisions Translate research and data into actionable insights that inform product and service direction Create service design artefacts such as journey maps and service blueprints Collaborate with multidisciplinary teams across the business Ensure solutions are desirable for users, viable for the business, and feasible ...

login/usage across new customers Partner with Analytics to identify trends, under-utilisation and opportunities for re-engagement Continuously improve the customer journey from onboarding through first renewal Build and manage a structured Voice of Customer programme, capturing NPS and CSAT at key milestones Team Leadership & Operations … Experience with tools such as Planhat, Gainsight or similar platforms Background in healthcare, life sciences or data/intelligence sectors Familiarity with customer journey mapping and customer experience design Personal Attributes Customer-focused with a strong sense of ownership over customer outcomes Structured and process-driven, with ...