1 to 25 of 40 Permanent Journey Map Jobs in the UK excluding London

develop a clear understanding of the problem. Define user journeys, tasks, flows and interactions across products and services. Produce sketches, wireframes, prototypes, journey maps and other appropriate design artefacts. Use prototyping to explore ideas, communicate intent and test assumptions. Support or facilitate workshops with users, clients and cross ...

product managers, engineers, researchers, and fellow designers throughout the entire product development lifecycle. Discovery & Research: Participate in discovery activities including customer interviews, workshops, journey mapping, usability testing, and the exploration of AI-driven user experiences. Complex Workflow Simplification: Design intuitive experiences across both traditional enterprise workflows ...

Figma and Adobe XD Strong understanding of UX methodologies, user research and usability principles Experience creating wireframes, prototypes, user flows and customer journey maps Ability to interpret user behaviour and business requirements to develop effective design solutions Excellent communication and stakeholder management skills Strong problem-solving abilities ...

strong facilitation skills: you can design and run workshops, design sprints, and co-creation sessions with confidence • Fluency in service design methods: blueprinting, journey mapping, systems mapping, proposition development and experience managing and leading multidisciplinary teams, with strong feedback and performance development instincts • Comfort operating ...

experience with Figma, including design systems (building, maintaining or evolving them). Ability to translate insight into clear IA, user flows, wireframes and journey maps. Strong visual design sensibility and attention to detail across typography, composition and layout. Experience working with brand guidelines or shaping new visual directions ...

ensuring it remains grounded in real user needs and evolving business context* Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared* Design and execute research studies that follow research best ...

considering all component states and edge cases. Research and insight synthesis: Plan or support interviews, usability testing, and behavioural observation, synthesising findings into journey maps, experience principles, and structured design recommendations. Experience design: Define user journeys, task flows, and interaction patterns for complex product workflows. Service blueprints ...

considering all component states and edge cases.Research and insight synthesis: Plan or support interviews, usability testing, and behavioural observation, synthesising findings into journey maps, experience principles, and structured design recommendations.Experience design: Define user journeys, task flows, and interaction patterns for complex product workflows. Service blueprints may be created ...

Management Ability to lead toward outcomes based on relevant tools and techniques: such as strategic and/or detailed operating model design, customer journey mapping, process mapping, agile techniques, business architecture, organisation design, organisation sizing, governance, role design or the development of business cases Experience of proposition building ...

application interface design. Experience of responsive web interactions design for mobile devices. Experience of researching design with users. Service design experience, including user journey mapping. Experience working within an agile, multi-disciplinary team environment, and the ability to deliver iterative design components (including user journeys) to the development ...

Champion user-centred design practices and effectively communicate the value of design - emphasising inclusivity, accessibility, and environmental sustainability. Create service blueprints and user journey maps to visualise the end-to-end experience and solve complex problems. Facilitate workshops with stakeholders and delivery teams to maintain alignment, encourage engagement ...

product leaders, UX designers, engineers, and analytics specialists to understand business challenges, identify opportunities, and define valuable outcomes. Facilitate discovery activities, workshops, interviews, journey mapping, and collaborative working sessions to uncover user needs and business problems. Translate strategic objectives, user needs, and business requirements into clear product initiatives … colleagues to understand user journeys, validate concepts, and shape intuitive and effective user experiences. Create and maintain analysis artefacts including process flows, journey maps, wireframes, data models, business rules, and other supporting documentation where required. Work with engineering, testing, and service teams throughout delivery, helping clarify requirements ...

feature definitions. Conducting customer discovery sessions, interviews, and workshops with SOC teams to gather requirements and validate concepts. Creating realistic user personas, journey maps, and workflow diagrams that represent authentic SOC analyst experiences. Evaluating competitive SOC tools and industry trends to inform product differentiation and innovation opportunities. Participating ...

complex services. Strong understanding of user-centred design, accessibility, plain English, contenttestingand evidence-led iteration. Strong content design skills, including content auditing, journey mapping, prototyping, pair writing and creating clear service content. Ability to turn complex policy, process and domain information into clear content,guidanceand service copy. Ability ...

services. Strong understanding of user-centred design, accessibility, plain English, content testing and evidence-led iteration. Strong content design skills, including content auditing, journey mapping, prototyping, pair writing and creating clear service content. Ability to turn complex policy, process and domain information into clear content, guidance and service ...

Desirable skills and experience Experience mentoring junior business analysts or managing BA workstreams. Experience with Jira, Confluence, Miro, BPMN, UML, service blueprints or journey maps. Experience supporting public-sector, regulated or client-facing projects. What success looks like Requirements are clear, prioritised, traceable and ready for delivery. Stakeholders ...

teams and technical stakeholders. Familiarity with product management tools (e.g., JIRA, Azure DevOps, Trello). Exposure to user experience (UX) design and customer journey mapping. Certification in Product Ownership (e.g., CSPO, PSPO) or Agile methodologies If you don't meet all of the requirements but have the attitude ...

teams to explore product concepts, prototypes, APIs, platform capabilities, roadmap tradeoffs, and implementation considerations. Evaluate how AI or automation could improve a customer journey, colleague experience, internal product, analytics practice, documentation workflow, or team process while applying responsible AI and human-in-the-loop practices. QualificationsMinimum Qualifications: Must … prioritization, sprint planning, demos, retrospectives, prioritization discussions, risk awareness, or delivery metrics. Exposure to customer research, design thinking, user-centered design, usability testing, journey mapping, product experimentation, launch measurement, post-launch learning, or accessibility practices. Familiarity with technical product concepts, APIs, platform products, data flows, system integrations, SDLC ...

seeking a Product Designer to deliver user-centred experiences across the product lifecycle. You will conduct research, translate insights into personas and journey maps, and collaborate with agile teams to shape product strategy. You will lead design work from early concepts to polished visuals, and facilitate workshops with ...

briefs and aligning stakeholders on user needs, business objectives and success measures. Combine research, analytics, audits and market insight into actionable recommendations. Use journey mapping and service blueprinting to connect customer‐facing experiences with … people, processes, systems and operational dependencies behind them. Identify opportunities to improve digital and non‐digital touchpoints, simplify business processes and reduce friction. Map current‐state (“as-is”) and future‐state (“to‐be”) experiences, establish performance baselines and evaluate the delivered service against intended outcomes to measure success ...

through regular engagement. Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes. Design and implement customer journey mapping to identify pain points and optimise the support experience. Develop and maintain a communication strategy for planned outages, service changes, and major incidents. ...

understanding of software engineering fundamentals including architecture, testing, security, version control, code quality and maintainability. Strong requirements skills, including PRDs, user stories, personas, journey maps Comfortable working directly with users and stakeholders, understanding how product experience feedback help drives what outcomes we build to deliver on next. Desirable ...

collaborate with senior stakeholders to shape product roadmaps and design priorities. You will lead a full range of research, including interviews, usability tests, journey mapping, and surveys, ensuring actionable results and alignment with #J-18808-Ljbffr ...

influencing change, and creating brilliant customer experiences. Key Actions Define and deliver the medium to long-term product strategy for a complex customer journey, balancing customer value, commercial outcomes and strategic business objectives Own and continuously evolve the product roadmap and backlog, ensuring priorities are aligned to customer … voice of the customer throughout delivery, ensuring all features and enhancements contribute to an outstanding customer experience Lead the planning and delivery of journey epics, managing dependencies, risks, costs and priorities across multiple initiatives within an agile environment Translate business and customer requirements into clear product features, story ...

delivery, ensuring that their website, mobile app and supporting platforms effectively meet customer needs and business objectives. The role leads requirements gathering, customer journey analysis and solution design across the digital product lifecycle, working under the direction of the Product Owner (Digital Platforms) to translate roadmap priorities into … specifications Experience working within Agile delivery environments Experience with website redesigns, platform migrations and mobile app development projects Understanding of UX principles, customer journey mapping and usability testing Strong stakeholder engagement and communication skills Excellent training and career development opportunities for the right candidate. Basic salary ...