23 of 23 Permanent Journey Map Jobs in the UK excluding London

Figma and Adobe XD Strong understanding of UX methodologies, user research and usability principles Experience creating wireframes, prototypes, user flows and customer journey maps Ability to interpret user behaviour and business requirements to develop effective design solutions Excellent communication and stakeholder management skills Strong problem-solving abilities ...

solution design or delivery Champion accessible communication of complex technical concepts to non-technical audiences Lead service design-oriented exercises such as journey mapping, value stream mapping, and UX review sessions to support continuous improvement. Evaluate and improve user journeys, workflows, and interaction patterns across software and tools ...

real problem solving, not just visual polish Solid grounding in UX, interaction design and information architecture Confidence building user flows, wireframes, prototypes and journey maps Strong Figma skills An understanding of accessibility and inclusive design Comfort using data and customer insight to guide design decisions Strong communication skills ...

feature definitions. Conducting customer discovery sessions, interviews, and workshops with SOC teams to gather requirements and validate concepts. Creating realistic user personas, journey maps, and workflow diagrams that represent authentic SOC analyst experiences. Evaluating competitive SOC tools and industry trends to inform product differentiation and innovation opportunities. Participating ...

wider public sector Desirable experience BCS Business Analysis certification (or equivalent) Experience translating policy intent into product requirements Process-mapping at scale (BPMN, journey mapping) Experience with regulated, security-conscious or high-assurance environments Location and working pattern Hybrid working, with on-site presence typically 3 days ...

Leadership Develop and execute a comprehensive Customer Experience strategy that aligns with business goals and improves customer satisfaction across all touchpoints. Implement customer journey mapping, ensuring every interaction is seamless and contributes positively to the customer’s overall experience. Work closely with cross‐functional teams (Sales, Marketing, Product ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

experience in a Process-focused Analyst position. Business Process Improvement Business Process mapping Change management and implementation End-to-end change delivery Customer journey mapping. Requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Relevant professional certifications would be desirable Experience of working within ...

efficiencies. Extensive experience in a business analyst or process analyst role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship building. Project management ...

digital products with a focus on usability, inclusivity and accessibility. - Conduct user research and testing to inform design decisions (e.g., interviews, usability testing, journey mapping). - Lead and analyse usability testing, stakeholder interviews, and other user-centered design methods. - Identify opportunities to improve the user experience and deliver … scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE You'll be part of our company bonus scheme You are welcome to join any/all of our Employee Resource groups. ...

understanding of marketing campaign implementation and optimisation. Experience building, executing, and analysing automated marketing programmes. Strong knowledge of marketing attribution models and customer journey mapping. Experience creating dashboards, reports, and performance measurement frameworks, with the ability to define, track, and interpret KPIs that measure marketing and sales effectiveness. ...

right car finance through digital journeys supported by expert teams and strong partner relationships. Our Customer team focuses on improving the application journey, Members' Area, and wider customer experience so we can make car finance simpler, faster, and better for customers. You'll join our Customer team … solving, size the opportunity, and define clear, testable changes. You'll work closely with Product, Technology, Operations, Compliance, and Customer teams to explore problems, map journeys, facilitate workshops, and turn insight into well-defined product improvements. SQL, product analytics, journey mapping, wireframing, and experimentation will ...

design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA's journey in delivering high-quality digital services for the research community. Working closely with the Head of User-Centred Design and product teams, you will … design solutions comply with legal requirements, accessibility standards, and government guidelines. Your responsibilities will include applying core design techniques such as blueprinting, user journey mapping, storyboarding and prototyping to create intuitive and effective services. In addition, you will champion and clearly communicate the importance of inclusive, equitable, accessible ...

join our client's growing Digital Team. This is a fantastic opportunity to play a key role in shaping and enhancing the digital journey across the organisation's products, services and websites. Working collaboratively with stakeholders across the business, you'll design intuitive user experiences, create engaging user … identifying pain points and recommending effective solutions. Carry out user research, interviews and usability testing to better understand customer needs. Create personas, customer journey maps, user flows, wireframes and prototypes. Apply UX, UI and customer experience best practice to improve usability and digital engagement. Analyse customer behaviour, feedback ...

Learn Throughout the traineeship, you will develop an understanding of: User Experience (UX) Principles User Interface (UI) Design User Research and Personas Customer Journey Mapping Information Architecture Wireframing and Prototyping Responsive Web Design Design Systems Accessibility and Inclusive Design Mobile and Web Application Design Usability Testing UX Writing … want to gain practical experience while developing a professional portfolio, we would love to hear from you. Submit your application and begin your journey into the world of user experience and interface design. We advertise this role across multiple UK locations — you only need to apply once ...

levels. Produce high-quality business requirements, user stories, process maps and functional specifications. Model current and future-state processes using BPMN and customer journey mapping techniques. Collaborate with delivery teams to support successful solution design, testing and implementation. Drive continuous improvement initiatives using Lean Six Sigma and process … solutions . Experience applying AI to business process improvement, automation or customer engagement activities. CRM integration, data migration and data quality experience. Customer journey mapping and customer experience transformation expertise. Experience using Azure DevOps, Jira or similar delivery tools. What's on Offer? Opportunity to work on high ...

after they've booked their holiday. Reporting directly to the Director of Customer Strategy, you'll spearhead the initiative to ensure every customer journey and touchpoint, post-booking is meticulously crafted to offer unparalleled experience, enhancing our brand loyalty and positioning us as market leaders. This role … Data-Driven Decision Making: Utilise insights, feedback, and analytics to inform strategic decisions, fostering continuous improvement and measurable outcomes in post-booking CX. Journey Mapping & Process Improvement: Leveraging insights to Identify friction points within the customer journey, spearheading initiatives that refine service efficiency and customer satisfaction. ...

doing Own and continuously evolve the end-to-end customer experience strategy across the full B2B customer lifecycle. Lead customer journey mapping and service blueprinting, creating clear frameworks that improve customer outcomes and align cross-functional teams. Develop and drive the Voice of Customer programme, turning customer feedback … influence senior stakeholders and deliver measurable improvements. You'll also have: Experience designing and improving end-to-end customer journeys. Expertise in customer journey mapping, service blueprinting and Voice of Customer programmes. Strong commercial awareness with the ability to translate customer insight into business performance. Excellent stakeholder management ...

/ML where feasible; design for scale and controlled adoption. Product Mindset: Measure outcomes, simplify processes, and scale solutions. Design Thinking & Agile: Journey mapping, iterative delivery, and experimentation. Data & Analytics: Data mining, visualization, and storytelling to drive decisions. Essential 10+ years in platform strategy, product/transformation … Company Better, Power our Culture. 30/60/90 Onboarding Guide 30 days: Baseline current‐state metrics, risks, and dependencies; establish stakeholder map and governance cadence. 60 days: Propose target‐state hypotheses, initial KPI framework, and prioritized opportunities (including AI/ML pilots); align OKRs. 90 days: Finalize ...

design improvements Communicate confidently with multidisciplinary teams and senior stakeholders Lead collaborative workshops to align teams and drive service innovation Create service blueprints, journey maps, and design artefacts to solve complex problems Use research, insight, and data to iterate designs and improve service outcomes About The Candidate … principles Ability to advocate for user-centred design and influence stakeholders at all levels Experience working with design systems, service blueprints, and journey mapping Confidence working within Agile environments and multidisciplinary teams Ability to use evidence and insight to inform decisions and validate design hypotheses What ...

partnering directly with Jet2.com and Jet2holidays to hire for this role. At Jet2.com and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without … understanding of scope and outcomes, using agile ceremonies such as '3-amigos' and 'Refinement' sessions. Model business processes and solutions through workflows, user journey maps, and other visual artefacts to demonstrate as-is and to-be solutions. Build and maintain subject matter expertise by developing a deep understanding ...

hackajob is partnering directly with HSBC to hire for this role. If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career ...

mapped and the communications plan is ready. Your role is to turn that plan into a working, measurable CRM programme. As CRM Implementation & Journey Manager, youll oversee the build, testing and rollout of automated customer journeys within Zoho. Youll coordinate across teams in order to get CRM campaign … assets created, keep delivery on track and make sure each journey works effectively across multiple brands, locations and customer touchpoints. This is not a strategy role from a blank page, and it is not a heavily technical development position. It is about implementation, project management, testing and optimisation. ...