1 to 25 of 53 Permanent Journey Map Jobs in the UK excluding London

Job Title: Customer Journey Manager - Investment Change Platform Location: Edinburgh Salary: £59,850 - £66,500 Hours : Full time Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Edinburgh office. About This Opportunity: We're excited to offer an opportunity for a Customer Journey … delivering better outcomes through outstanding investment solutions, customer engagement, and digitisation. We're continually evolving to meet customers where they are and empowering their financial futures. As Customer Journey Manager you'll be working in an agile change delivery environment, responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs … to shape and enhance digital journeys for both customers and colleagues Drive Improvements with Data - Use data and MI to identify opportunities for improvement and drive customer-focused change Map the Journey - Build detailed customer journey maps to align stakeholders and communicate a shared vision Translate Vision into Delivery - Ensure journeys are well-documented and More ❯

and be a pivotal part of the product design lifecycle from ideation through to delivery. What You'll Do Design high-quality UX artefacts including wireframes, prototypes, and journey maps Lead small teams and be accountable for quality delivery of design solutions Confidently present and explain design choices to stakeholders and cross-functional teams Facilitate workshops to drive More ❯

collaborative problem solving. We'll look to you to implement UX/UI best practice and apply a wide range of techniques such as: information architecture mapping, user journey mapping, workshop facilitation, ideation, prototyping. How will I add value in this role? Delivers impactful solutions that solve customer problems and move business metrics Ensure the UX process is More ❯

Service Design activities including facilitating stakeholder workshops, identifying customer pain points, business/technology opportunities and constraints in order to design excellent customer and colleague experiences Develop customer journey maps, service definitions, service safaris, service blueprints and user flows and work with the wider UX team and Business Analysts to design end-to-end services Collaborate with cross More ❯

time left to apply End Date: August 11, 2025 (22 days left to apply) Job Title: Customer Journey Manager - Investment Change Platform Location: Edinburgh Hours : Full time Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Edinburgh office. About This Opportunity: We're excited … to offer an opportunity for a Customer Journey Manager to join the Investment Change Platform team within Insurance, Pensions, and Investment (IP&I). IP&I supports over 10 million customers with their investment, retirement, and insurance needs through its multi-product, multi-channel offering. Scottish Widows is one of the UK's most trusted providers, committed to … to shape and enhance digital journeys for both customers and colleagues Drive Improvements with Data - Use data and MI to identify opportunities for improvement and drive customer-focused change Map the Journey - Build detailed customer journey maps to align stakeholders and communicate a shared vision Translate Vision into Delivery - Ensure journeys are well-documented and More ❯

rely on. You’ll: Help create seamless, accessible experiences across our platforms. Support user research activities like interviews, surveys and usability testing. Turn insight into action with wireframes, journey maps and interactive prototypes. Collaborate closely with developers, project managers and designers to bring ideas to life. Apply inclusive design principles to improve usability for all users. Use feedback More ❯

analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering and running a More ❯

in UX and CRO for digital products Strong understanding of user-centered design principles and UX best practices Confident in planning and conducting user research, usability testing, and journey mapping Skilled in designing and prototyping user interfaces that balance user needs with business goals Strong analytical mindset with a data-driven approach to design decisions Proficient in A More ❯

in UX and CRO for digital products Strong understanding of user-centered design principles and UX best practices Confident in planning and conducting user research, usability testing, and journey mapping Skilled in designing and prototyping user interfaces that balance user needs with business goals Strong analytical mindset with a data-driven approach to design decisions Proficient in A More ❯

2+ years experience in UX/UI design with a portfolio that shows it Mastery of Figma (Adobe XD, Photoshop, Illustrator = bonus points) Experience with user research , personas , journey mapping , and A/B testing Strong understanding of interaction design , prototyping , and information architecture A proactive mindsetyoure not just a designer, youre a problem solver ?? Bonus Skills: Agency More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring Strong background More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring Strong background More ❯

decisions. Champion accessibility and user-first approaches. Requirements: 8+ years in user research or service design. Strong portfolio of research-led design outcomes. Expertise in usability testing, interviews, journey mapping. Comfortable with GDS and WCAG standards. Experienced in agile delivery and stakeholder engagement. Eligible for UK security clearance (e.g., 5 years residency). Preferred: Knowledge of SaaS or More ❯

aligns with specifications and timelines. User Experience: Advocate for the user by gaining insights into customer behaviour and preferences. Assist in the creation of user personas and customer journey maps Lead on Accessibility for the GovPass Product. Performance Monitoring: Track product performance metrics and user feedback. Prepare reports and presentations to communicate findings and recommendations to senior management. More ❯

Continuously monitor market trends and competitor activities to identify opportunities for innovation and growth. Required Skills and Qualifications: - Proven experience in digital product management. - Strong understanding of customer journey mapping and optimization. - Expertise in managing SaaS products and driving customer satisfaction. - Excellent communication and project management abilities. Apply now to play a key role in shaping the future More ❯

are not limited to, business outcome statements, strategy on a page, scenario plans, business capability models, value-streams maps, business process models, ecosystems models, customer and user profiles, journey maps, human-centric design and investment roadmaps. You'll help business stakeholders build effective communication and targeted messaging to support transformation objectives . Builds out the story building blocks More ❯

and prototypes ️ Conduct user research and usability testing ️ Collaborate with developers to ensure design consistency ️ Work with tools like Figma, Adobe XD, or Sketch ️ Create user personas and journey maps ️ Analyze user feedback and behavior to improve interfaces ️ Maintain brand consistency in design elements ️ Support responsive design for cross-device compatibility ️ Participate in design reviews and brainstorming sessions More ❯

research across Discovery, Alpha, Beta, and Live phases Applying a wide range of qualitative and quantitative methods to uncover deep user insights Turning research into actionable outputs - personas, journey maps, pain points, and more Collaborating with designers, developers, BAs, and product managers to ensure evidence-based decisions Championing inclusive research practices aligned with GDS and WCAG standards Facilitating More ❯

the wider CX proposition.What We're Looking For:- Background within similar customer experience/CX role preferably from within a consultancy.- Ideally a background in omni-channel customer journey mapping and contact planning.- Confident working with data and insight to inform strategic recommendations.- Skilled in building and managing senior client relationships.- Able to juggle multiple projects in a More ❯

and help evolve the wider CX proposition.What We're Looking ForBackground within similar customer experience/CX strategy rolePrevious Consultancy experience is essentialStrong background in omni-channel customer journey mapping and contact planning.Confident working with data and insight to inform strategic recommendations.Skilled in building and managing senior client relationships.Able to juggle multiple projects in a fast-paced, collaborative More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring: Strong background More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring: Strong background More ❯

within a 1-hour commute of Exeter, for regular in-person working days on Wednesdays. Ecommerce Manager - Key Responsibilities Lead website optimisation using A/B testing, user journey mapping, and analytics to boost conversion and performance Own SEO strategy, including technical audits, keyword planning, content optimisation, and backlink growth Plan and implement paid search/display campaigns More ❯

and measure effectiveness Determine which channels and content drive engagement and growth Integrate data from different marketing and product touchpoints to identify user behaviours Produce source-of-truth journey maps to enlighten colleagues' understanding Create tailored & recurring reports for stakeholders across marketing and product teams using platforms like Looker and SquaredUp Develop monitoring and workflows to ensure colleagues More ❯

and measure effectiveness Determine which channels and content drive engagement and growth Integrate data from different marketing and product touchpoints to identify user behaviours Produce source-of-truth journey maps to enlighten colleagues' understanding Create tailored & recurring reports for stakeholders across marketing and product teams using platforms like Looker and SquaredUp Develop monitoring and workflows to ensure colleagues More ❯