1 to 25 of 58 Permanent Journey Map Jobs in the UK excluding London

to make a lasting impact in a business that’s scaling fast. You’ll own the full UX lifecycle—from customer research and journey mapping to high-fidelity design and prototyping. Working closely with product, engineering, and commercial teams, you’ll bring structure to complexity and lead design More ❯

within multiple or complex services or fast-moving transformation programmes Developing low to high-fidelity prototypes using the GOV.UK prototyping toolkit Produce user journey maps, sitemaps, navigation schema, and annotated wireframes Champion accessibility and inclusion, making sure that designs meet accessibility, legal and security requirements Coaching and mentoring More ❯

at a global scale. What you'll be doing: Design intuitive, user-first experiences across mobile and web platforms Create wireframes, prototypes, and journey maps to bring ideas to life Run user research and usability testing to validate and sharpen your designs Champion accessibility, simplicity, and scalability across More ❯

user research to understand and identify user needs and pain points, providing a foundation for design decisions. Create UX artifacts such as personas, journey maps, and interactive prototypes. Conduct usability testing and gather user feedback, applying insights gained to improve the effectiveness of designs. Convey design, interactions, and More ❯

user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards More ❯

Ability to clearly articulate design concepts, strategies, and decisions to diverse audiences, including senior stakeholders Proficiency in service design methods, including user research, journey mapping, service blueprints, prototyping, and workshop facilitation Excellent communication skills, including the ability to synthesise content into concise summaries This post requires a DBS More ❯

Do: Champion human-centred design across the full service lifecycle Use research insights to inform design decisions and strategy Create UX assets personas, journey maps, wireframes , and prototypes Code quick, testable prototypes in HTML, CSS, JavaScript when needed Ensure designs are inclusive , accessible and aligned with GDS standards More ❯

InDesign) Advanced proficiency in Figma Strong understanding of UX principles and how to apply them across digital touchpoints Familiarity with flowchart and user journey mapping tools like Lucidchart Confident communicator with strong written and verbal skills Proficiency with project management tools and professional ICT platforms A portfolio that More ❯

InDesign) Advanced proficiency in Figma Strong understanding of UX principles and how to apply them across digital touchpoints Familiarity with flowchart and user journey mapping tools like Lucidchart Confident communicator with strong written and verbal skills Proficiency with project management tools and professional ICT platforms A portfolio that More ❯

design 'toolkit', and a pragmatic, flexible approach for how effective Service Design can be delivered. · Capability across both discovery (workshopping & research) and delivery (Journey mapping, Blueprints etc) · Experience across large, diverse organisations ✳️ This is a fixed-term, salaried role paying £66,000 - 80,000 + benefits (location dependent More ❯

and other stakeholders to deliver actionable insights that drive customer-centric solutions. Conduct user research activities, including usability testing, customer interviews, surveys, and journey mapping, to identify pain points and opportunities. Lead discovery research for high-impact projects, ensuring research findings inform design and product decisions. Benchmark key More ❯

Comfort in collaborating with stakeholders to conceptualize and produce high-quality, detailed deliverables, including mock-ups, wireframes, prototypes, user stories, journeys, personas, and journey mapping. • Proficiency with tools such as Adobe Creative Cloud, InVision, Sketch, Axure, and prototyping tools. The Package: • £75,000 – 90,000 • Pension scheme • Company More ❯

management and collaboration skills. Strong analytical and problem-solving abilities, with a data-driven mindset. Familiarity with CRM systems, marketing automation, and customer journey mapping. What we offer: Our package is made up of basic salary plus a variable incentive. We also offer 25 days holiday in addition More ❯

Confluence Deep understanding and experience with multiple design systems implemented in React and/or Angular Deep experience with requirements gathering, end-to-journey mapping, facilitating design sprints, conducting competitive analysis, and leading rapid conceptualization and prototyping Be prepared to present and show examples of relevant work Flexera More ❯

and usability testing ️ Collaborate with developers to ensure design consistency ️ Work with tools like Figma, Adobe XD, or Sketch ️ Create user personas and journey maps ️ Analyze user feedback and behavior to improve interfaces ️ Maintain brand consistency in design elements ️ Support responsive design for cross-device compatibility ️ Participate in More ❯

of user research methodologies and the ability to translate research findings into actionable design insights. Experience using Service Design principles such as customer journey mapping, service blueprinting, and stakeholder management. Mastery of interaction design principles, information architecture, and user flow development. Proficiency in industry-standard design and prototyping … strategy for the new digital platform, aligned with business goals and customer needs. This includes mapping out the desired end-to-end customer journey and identifying key service touchpoints. Oversee and contribute to comprehensive user research activities, including user interviews, surveys, usability testing, and data analysis, to deeply … understand customer behaviours, needs, and pain points across all business units and across the entire service journey. Lead the creation of detailed customer journey maps that visualize the end-to-end experience, identifying key touchpoints, pain points, and opportunities for improvement across digital and potentially offline channels. Drive More ❯

languages are a plus. • Experience – Prior experience working with CRM platforms (Zoho CRM preferred), including user training, support, and reporting. Familiarity with customer journey mapping and data quality analysis is advantageous. • Skills – Strong interpersonal and stakeholder management skills; confident presenting to groups and working across diverse teams. • Tech More ❯

languages are a plus. • Experience – Prior experience working with CRM platforms (Zoho CRM preferred), including user training, support, and reporting. Familiarity with customer journey mapping and data quality analysis is advantageous. • Skills – Strong interpersonal and stakeholder management skills; confident presenting to groups and working across diverse teams. • Tech More ❯

and performance metrics. • Marketing Knowledge: ◦ Experience with inbound marketing strategies, email marketing, social media, customer lifecycle campaigns, and ◦ Understanding of customer segmentation, customer journey mapping, and retention strategies. • Analytical Skills: ◦ Strong analytical and problem-solving skills with the ability to derive insights from data to inform decisions and More ❯

and performance metrics. • Marketing Knowledge: ◦ Experience with inbound marketing strategies, email marketing, social media, customer lifecycle campaigns, and ◦ Understanding of customer segmentation, customer journey mapping, and retention strategies. • Analytical Skills: ◦ Strong analytical and problem-solving skills with the ability to derive insights from data to inform decisions and More ❯

in product roadmapping, including use of tools such as (but not limited to) Roadmunk, ProductPlan • In-depth knowledge of user experience and UX journey mapping methodologies. Previous experience applying AI within a B2B media environment would be highly prized. Therefore, knowledge of programming languages, machine learning, LLMs, and More ❯

ensuring scalability, efficiency and alignment with the broader technology stack Support Discovery and Planning Phases: Driving early-stage discovery activities, supporting workshops, user journey mapping and test cases/plan development. Collaborating with architects and delivery leads to align platform capabilities with broader business goals, technical architecture and More ❯

ensuring scalability, efficiency and alignment with the broader technology stack Support Discovery and Planning Phases: Driving early-stage discovery activities, supporting workshops, user journey mapping and test cases/plan development. Collaborating with architects and delivery leads to align platform capabilities with broader business goals, technical architecture and More ❯

ensuring scalability, efficiency and alignment with the broader technology stack Support Discovery and Planning Phases: Driving early-stage discovery activities, supporting workshops, user journey mapping and test cases/plan development. Collaborating with architects and delivery leads to align platform capabilities with broader business goals, technical architecture and More ❯

communication skills. Ability to deliver effective training using established frameworks. Excellent collaboration skills for working with cross-functional teams. Strong process and customer journey mapping skills. Effective written and verbal communication, tailored to audiences. Innovative mindset for developing diverse learning offerings. Qualifications ITIL Foundation v3/v4 (preferred More ❯