Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
Confidential
Head of Global KnowledgeManagement - AFRY Management Consulting About the role: This newly created senior role builds upon strategy planning already conducted internally and is located in Vantaa or other European AFRY Management Consulting offices like London, Madrid, Berlin, Stockholm, Oxford or Milan - based on the … candidate s preferences. In the short to medium term and to ensure the knowledge foundations are in place the role will be hands-on, tracking and coordinating the capture of project knowledge, maintain the knowledge hub, reviewing the quality of knowledge content, and developing templates for … knowledge capture. As well as disseminating and communicating knowledge across the business, ensuring it reaches the right audience. (E.g., via a newsletter, knowledge-sharing events, digital communication tools, etc.), and leading the creation of topical and thematic communities of practice, and coordinate their growth and development. In more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
The Bridge (IT Recruitment) Limited
The Bridge is partnering with a national Utilities business to recruit an IT KnowledgeManagement SME. The position is full-time/permanent and can be based at our clients offices which are in Berkshire or Hampshire. The role can be predominantly remote with some travel to our … clients offices each month for team building and catch-ups. The IT KnowledgeManagement SME reports to the Head of Service Management and is part of the Service Management team. - Through the development and management of an effective and comprehensive Service KnowledgeManagement System, and associated processes, the person in the role will ensure that the organisation is able to accumulate, manage and leverage knowledge through all aspects of operation and all stages of the service lifecycle. - The role will utilise a strong background in KnowledgeManagement to own more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Motability Operations
opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. … You will also develop communication and resources content for email campaigns, our partner website and internal knowledgemanagement system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and … You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledgemanagement resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver more »
Egham, Surrey, United Kingdom Hybrid / WFH Options
Confidential
minimum of 2 days a week in the office is required Reporting to: Head of Testing & Service Delivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers … high quality operational and technical application and systems support to Intersoft customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. Minimizing the adverse impact of Incidents and Problems on the business … be working closely with the Head of Testing and Service Delivery, Application Support Team and Test Manager to ensure the Environment, change, and release Management process are followed as implemented and agreed. You will be responsible for the development and implementation of documented Processes and Procedures where required with more »
South East London, London, United Kingdom Hybrid / WFH Options
Greater London Authority
for the delivery of all internal and external digital products and services at the GLA. The unit is responsible for the design, delivery and management of dozens digital, data and technology services that support the delivery of the functions of the Mayor and the Assembly; and, in doing so … Ops team, Technical Architect, and third-party suppliers Developers to solve more challenging issues. 7. Lead, manage and maintain GLA-wide IT issue and knowledgemanagement systems. Provide technical support up to second level, and proactively liaise with external expert partner for third level support. 8. Work with … the development operations team during software release management. Take full responsibility for technical release management tasks assigned as part of the release management process. 9. Proactively produce and maintain technical and warranty documentation for all GLA digital services, work with external third-party suppliers and cloud service providers more »
Employment Type: Contract, Part Time, Work From Home
prioritize incoming support tickets, ensuring efficient resolution and effective communication with clients and internal teams. Document incidents, resolutions, and best practices to contribute to knowledgemanagement and continuous service improvement. Collaborate with internal teams, including Azure architects, DevOps engineers, and project managers, to address client needs and deliver … services, with hands-on experience in deployment, configuration, and troubleshooting. AZ-900: Microsoft Azure Fundamentals certification. AZ-104: Microsoft Azure Administrator certification. Experience/knowledge of DevOps tools and methodologies would be highly beneficial (Terraform, Bicep, AKS) Excellent problem-solving skills and attention to detail. Effective communication and customer more »