1 to 21 of 21 Permanent Knowledge Management Jobs in the UK excluding London

process engineering or supporting nuclear operating fleet? Are you looking for an opportunity to showcase your expertise and drive success in waste treatment systems management?If so, join us as a Waste Systems Group Lead and you’ll join one of the most exciting and ambitious projects within EDF … within budget and provide feedback to the Process Department Manager and Discipline Manager.Leading, developing, and implementing nuclear safety culture within the team.Supporting the overall knowledge management of the System discipline by ensuring proper capitalisation of knowledge/Operational Experience.Representing the Process Department Manager in their technical area more »

strong technical background wed love to hear from you. What youll do Technical and service quality assurance Leading the prosource.it team On-call rota management Serving as the last internal point of escalation for technical or functional queries Managing incidents, requests, problems and changes in accordance with ITIL processes … Carrying out capacity management, knowledge management and asset management in accordance with ITIL processes Planning and implementing changes in accordance with change management processes Engaging and coordinating with third-party vendors and support providers as required Managing the full lifecycle of all software and services … and supporting infrastructure technologies and products in both virtual and physical environments Working experience of the following: -Microsoft Windows Server -VMware vSphere -Microsoft Azure management and support -Active Directory and Azure Active Directory -Network Support (Firewalls, routers, Switches, wireless) -Microsoft 365 Experience of dealing with third-party vendors and more »

a multi-billion Pound building programme, and many more. An exciting opportunity is available for a Deputy Records Manager to join the Information and Knowledge Management team. The Team oversees the Company's management of information, ensuring compliance with legal, regulatory, and contractual requirements and supports the … physical and digital. The post holder will work directly under the Records Manager to provide day-to-day support on all aspects of records management; promoting best practice, delivering specialist services, making the best use of new technologies, and responding to the changing needs of the organisation. The successful … applicant will need to demonstrate an understanding of the management of information assets throughout their life, from creation to disposal. Experience of records and information management is therefore desirable but not essential as training and development will be provided for the right applicant. However, strong communication skills and more »

legacy of national security for decades to come. So come and join us. We are recruiting for a Configuration Manager to deliver a configuration management service in accordance with Configuration Management Plans (CMP) that supports AWE, delivering Licence Condition (LC) 22 compliance. Location - Reading area Salary … deliver team & personal objectives safely & securely to meet our operational plans. Accountable to the Lead Configuration Manager for the successful delivery of a Configuration Management Service through-life. Implementing AWE CM strategy across AWE. Quorate membership of Change Boards (CB). Drive quality into Change Request submissions. Assess the … security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Management more »

opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. … You will also develop communication and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and … You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver more »

expertise within Metal Trading and the PGMS business to guide the execution of any project through the delivery phases supporting people through project delivery management, mentoring and coaching activities and maintaining the integrity of the platform. The primary scope of the role covers all systems that support and enable … give us competitive advantage and will ensure our success for years to come. You can be part of that success story. Your responsibilities: Stakeholder Management & Advocacy: Effectively partner with the business to understand the voice of the customers and business requirements to reflect into engineering reality. Develop agile working … practices that unites the JMIT platform team with Business product stakeholders across the Global remit. Vendor and Resource Management: Strong management of external and internal suppliers to ensure streamlined and coordinated support, and a focus on simplification and value add. Partner with them to define and execute roadmaps more »

background we’d love to hear from you. What you’ll do Technical and service quality assurance Leading the prosource.it team On-call rota management Serving as the last internal point of escalation for technical or functional queries Managing incidents, requests, problems and changes in accordance with ITIL processes … Carrying out capacity management, knowledge management and asset management in accordance with ITIL processes Planning and implementing changes in accordance with change management processes Engaging and coordinating with third-party vendors and support providers as required Managing the full lifecycle of all software and services … and supporting infrastructure technologies and products in both virtual and physical environments Working experience of the following: -Microsoft Windows Server -VMware vSphere -Microsoft Azure management and support -Active Directory and Azure Active Directory -Network Support (Firewalls, routers, Switches, wireless) -Microsoft 365 Experience of dealing with third-party vendors and more »

vendors. Leading the development and implementation of innovative technology solutions. Monitoring the quality of products provided by vendors and reporting any issues. Supporting change management, training and communication activities. Conducting scouting for new vendors. Supporting pilot programmes to test new solutions. Main experience and skills required: Experience of supporting … technologies. Exceptional analytical and problem-solving skills, with the ability to identify, evaluate and implement innovative and effective technology solutions. A solid and growing knowledge of a specific area of the legal technology landscape, such as e-discovery, knowledge management or data analytics. To be considered for more »

/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities: As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like … incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Define and establish service goals, expected outcomes and measurable results .Accountable for the strategic direction and guidance of ITSM processes and functions, as well as their … supporting tools Ensure services and tools are consistently deployed, executed, measured, monitored, and improved for Incident Management, Problem Management, Change Management, Asset Management, Configuration Management (CMDB), Capacity Management, Service Catalog, ServiceNow ITSM Platform, etc. Develop business cases to propose and implement additional ITSM processes more »

and approaches to solve business problems and enhance user experiences. Functional Specifications : Define new functionality required by projects across front, middle, and back offices. Knowledge Management : Continuously improve knowledge through better documentation and knowledge management practices. Issue Investigation : Investigate complex functional software issues, perform root … cause analysis, and establish effective solutions. Risk Management : Identify and manage risks, flagging major issues early. Decision Making : Make informed recommendations and judgments on various situations. On-Call Participation : Participate in on-call rotations until 11pm CET (Mon-Fri) one day out of five. Qualifications - Financial Market Experience : Previous … market infrastructure, and data/platform vendors. Technical Expertise : Strong background in SQL and data interrogation, with hands-on experience in Python. Asset Class Knowledge : Experience with different asset classes (Equities, Bonds, Derivatives) and a solid understanding of their features and life cycle. Proactive Learning : Demonstrates initiative and a more »

AI in this quickly developing area. What does the role actually involve? The role is a non-fee earning role sitting within our growing Knowledge Management Department and reporting into our Knowledge Director. Given the wide-reaching impact of AI, the successful candidate will work across all … all of our sectors; and Inform and update our people (both fee earners and our central teams). Facilitating the sharing of AI-related knowledge within and across our sectors for the benefit of our clients and our communities. Facilitating through roundtables, targeted events and structured webinars or other … raising awareness/training. Embedding the firms’ values within AI solutions and communicating the human impact of AI. Liaising and collaborating with the wider Knowledge Management team on AI-related developments and insights. What technical skills are required for someone to be successful and enjoy the role? A more »

have previous working experience within an IT Support Environment, providing resolution directly to the end user. You will need to have: • Experience of service management toolsets used for remote monitoring and management, incident resolution, knowledge management and/or contract & asset management. • Competent in networking, across … WLAN, WAN, LAN configuration and troubleshooting. • Knowledge of Windows Desktop Support and relevant technologies – Directory services, DHCP, DNS. • Exceptional interpersonal and customer service skills and a “can-do” proactive attitude. • Previous experience offering support of the core & common components of M365. • Knowledge of Azure Active Directory and Office365. more »

Global brands trust eGain knowledge management software to improve customer experience and reduce service cost by automating customer engagement and empowering employees. Top rated by Gartner, the eGain Knowledge Hub orchestrates AI and experts to deliver trusted answers to our client’s customers, agents, and field staff. … Align with the marketing team on campaign objectives and lead generation strategies. Provide feedback on lead quality Collaborate with sales on lead handover. CRM Management & Reporting: Maintain accurate CRM records, track lead metrics, and analyse trends to improve qualification processes. Market Research & Continuous Improvement: Stay updated on industry trends more »

communication skills. • Flexibility to support customer across the Geos and time zones. • Ensures consistency of process and usage, and champions best practices in data management Oversees data accuracy processes, goals and assessment. • Ensures resolution of data conflicts between systems and within systems’ data universe. • Works with internal stakeholders to … policies regarding PII protection and data security. Oversees data expiry practices and establishes and implements processes for data archival and expiry. • Member of the Knowledge Management. Tools - Informatica MDM, Prior experience with Product/Customer master data management more »

Staffordshire! As a Service Transition Manager, you will lead the smooth handover of services from project delivery into live operations, ensuring clear communication, risk management, and operational readiness across teams. Key Responsibilities: Transition Planning: Create and manage detailed plans covering timelines, activities, and resources. Risk Management: Identify risks … Quality Assurance: Maintain high standards and adherence to policies throughout the transition process. Documentation: Oversee and maintain key documents such as transition plans and knowledge base articles. Training: Lead knowledge management and training to prepare teams for new services. Continuous Improvement: Drive process enhancements for more efficient … to stakeholders. ITIL Support: Assist with ITIL processes, including Incident, Problem, and Change Management. Qualifications: Experience managing service transitions in IT environments. Strong ITIL knowledge (V4 Managing Professional or V3 Service Transition). SC clearance (or willingness to undergo), with potential for DV clearance. Strong multitasking, analytical, and communication more »

maintenance and support strategy for home-grown solutions within a defined part of the solution.Leading experimentation programmes to test new solutions.Supporting the negotiation and management of contracts.Monitoring the quality of products provided by vendors and reporting any issues.Owning the roadmap for solutions within a defined part of the solutions … level of proficiency and experience in using and leveraging the Microsoft PowerPlatform, as well as other relevant technologies, such as document automation, contract lifecycle management, artificial intelligence, e-discovery, knowledge management and data analytics.A proven track record of driving and managing successful technology projects and initiatives, from … role and impact of technology in the legal profession and the ability to promote and advocate for various audiences, both internally and externally.A deep knowledge of a specific area of the legal technology landscape, such as document automation, contract lifecycle management or artificial intelligence.To be considered for this more »

Haves: Fast learner, enthusiastic and positive Able to handle multiple opportunities simultaneously and laser-focused on winning the deal Strong experience in omnichannel, dialler, knowledge management, workforce optimisation, and conversational AI Demonstrable advanced knowledge of multiple software applications Nice Things to Impress With: Contact centre industry experience … Generative AI Dialler management Architecture design Networking Hyperscalers Cloud Telecoms more »

attend our Head Office in Warwick. What you'll do: Creation, ownership and governance of all ITSM Service Operations processes across Telent ITCS Performance management and reporting of ITCS key SLA's/KPIs to the Business. Deliver monthly IT Service Management forums Lead and manage Telent IT … Major Incidents and RCA processes confidently Lead and manage all ITSM processes including but not exclusive to; Incident Management, Change Control, Problem Management, Knowledge Management and Service Onboarding processes and best practice Define business communication plans for major incidents Major Incident Management lead on all … best practice, fostering a collaborative and high-performance culture. Who you are: You will have proven experience in a similar role, with a sound knowledge of Incident, Problem, Change and Knowledge Management. Key Requirements: Extensive experience of working in a Service Integration environment as service management lead more »

support strategy for home-grown solutions within a defined part of the solution. Leading experimentation programmes to test new solutions. Supporting the negotiation and management of contracts. Monitoring the quality of products provided by vendors and reporting any issues. Owning the roadmap for solutions within a defined part of … level of proficiency and experience in using and leveraging the Microsoft PowerPlatform, as well as other relevant technologies, such as document automation, contract lifecycle management, artificial intelligence, e-discovery, knowledge management and data analytics. A proven track record of driving and managing successful technology projects and initiatives … and impact of technology in the legal profession and the ability to promote and advocate for various audiences, both internally and externally. A deep knowledge of a specific area of the legal technology landscape, such as document automation, contract lifecycle management or artificial intelligence. To be considered for more »

guidelines, including adherence to code standards and user interface design guidelines. Assist in the preparation of systems and user documentation. Contribute to and maintain knowledge management systems. Liaise with software vendor support services to ensure incidents are resolved within agreed Service Levels, escalating when required. Continually update skills … relevant technologies. About you: Previous experience in a similar Application Service Desk or support role. Proficiency in providing 1st and 2nd line software support. Knowledge of software development practices, including coding standards and user interface design. Experience working with API Tools (e.g. Postman) Solid understanding of SQL or demonstrable more »

projects, ensuring that all systems are operating efficiently and effectively. The primary objective for the role is to maximise end-user productivity, through effective management and resolution of incidents and the timely fulfilment of service requests, maintaining our agreed service levels. *Responsibilities* Diligently recording reported faults, queries, and service … requests, correctly categorising these within our ticket and knowledge systems. Identifying, diagnosing, and resolving reported technical issues and faults, escalating to resolver groups where necessary to maintain service levels. Providing support and advice on appropriate solutions, workarounds, and essential security. Assisting in the identification, analysis, and escalation of problems … owning through to resolution. Meeting SLA in delivering effective request fulfilment. Maintaining and updates, systems, applications, hardware and platforms. *Requirements* Core competencies ·Foundational knowledge of ITIL best practice principles. · Incident Management Following agreed procedures, identifying, and categorising incidents and events Gathering information and participating in effective incident resolution more »