2 of 2 Permanent Knowledge Manager Jobs in the UK excluding London

will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: Disclosure Scotland Changes . Join NHS Lothian as a Band 6 Digital Knowledge Manager. Are you … an enthusiastic and self-motivated professional with a passion for health and social care knowledge management? NHS Lothian is seeking to establish the new post of Digital Knowledge Manager to develop and deliver our digital knowledge services within the organisation. You will play a vital role in managing NHS Lothian's delivery of evidence and guidance … as decision support through the national Right Decision Service platform to get evidence into day-to-day practice. You will also support delivery of digital knowledge through other internal and external systems, provide training and advice to build staff skills and confidence in using digital knowledge, and disseminating knowledge to improve patient care, shared decision-making and More ❯

Longreach Recruitment are supporting a high-growth market leader to recruit a Knowledge Manager who will take ownership and have oversight of the development and maintenance of Customer Journeys via help articles, FAQs, live chat interactions and self-service of non-voice support channels (email/chat/social/bots), making it easier for customers and contact … service tools. Shape a clear strategic vision for Zendesk, driving innovation like AI integration and workflow automation to enhance customer and agent experiences. Analyse customer FAQs and feedback, identify knowledge gaps, and create engaging, easy-to-understand content that resonates across multiple brands. Lead the design of seamless customer journeys via email and live chat, including chatbot responses and … reports and use insights to boost use of self-service channels, reduce contact volumes, and improve satisfaction. What Experience & Abilities Were Looking For Strong experience with Zendesk or similar knowledge platforms. Experience driving KM initiatives and adoption within a CX/Contact Centre environment Detailed experience delivering self-serve solutions within multi-channel customer contact settings Excellent communicator who More ❯