11 of 11 Permanent Major Incident Management Jobs in the UK excluding London

is an exciting opportunity to play a key role in supporting IT services for the NHS Business Services Authority (NHSBSA) and our customers. We are expanding our IT Service Management team and are looking for motivated individuals to join us. We are recruiting an experienced ITIL Change Manager to take ownership of the lifecycle of IT changes within our … organisation. Do you have experience in Change Management with strong knowledge of ITIL practices. Based in either Newcastle or Blackpool, you'll ensure all changes follow standard methods and procedures, enabling efficient and timely implementation while minimising disruption to NHSBSA services. You will work collaboratively to engage and influence internal and external stakeholders to support successful change delivery. Focused … on data-driven continuous improvement, you will identify trends, refine processes and reduce change-related incidents. The role also includes participation in the daytime and out-of-hours Major Incident Management (MIM) rota. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options More ❯

at Job Description The Service Desk Team Leader (24x7) is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Service Desk and Incident Management process activities are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and customers and is targeted … within the Cyber, Service and Technology (CST) division and reporting to the Service Delivery Manager – Service Desk, the successful candidate will be responsible for delivering IT Service Desk and Incident Management to NEC and our customers. The role will have direct line management responsibility as well as functional management responsibility for a wider team based in … Hartlepool, Chippenham and India. The role is wide-ranging and takes ownership of the delivery of the Service Desk and Incident Management (excluding Major Incident Management) processes within NEC. The successful candidate will show leadership qualities, ability to problem solve with their teams and work collaboratively with key business stakeholders. The role is responsible for More ❯

at Job Description The Service Desk Team Leader (24x7) is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Service Desk and Incident Management process activities are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and customers and is targeted … within the Cyber, Service and Technology (CST) division and reporting to the Service Delivery Manager – Service Desk, the successful candidate will be responsible for delivering IT Service Desk and Incident Management to NEC and our customers. The role will have direct line management responsibility as well as functional management responsibility for a wider team based in … Hartlepool, Chippenham and India. The role is wide-ranging and takes ownership of the delivery of the Service Desk and Incident Management (excluding Major Incident Management) processes within NEC. The successful candidate will show leadership qualities, ability to problem solve with their teams and work collaboratively with key business stakeholders. The role is responsible for More ❯

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major incidents. You'll be the direct line … for stakeholders. You'll work in a high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major incidents , ensuring swift … metrics to maintain service excellence. Translate technical information into clear business updates for stakeholders. Drive continual improvement initiatives using data insights and analytics. Ensure content accuracy and consistency in incident reporting. Collaborate with existing team members to support overall incident management strategy. What We're Looking For Proven Major Incident Management experience in a More ❯

Application Support Manager - Asset Management - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in … to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the escalation point for major incidents, while contributing to the bank's wider technology strategy. In this role, you'll oversee day-to-day support operations, allocate resources to BAU and project needs, and … some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology More ❯

primarily involves configuring and maintaining online ordering and automation platforms that we have built for our clients. The role will also involve performing testing the configuration of our products, major incident management, root cause analysis, developing checklists for typical problems and recommending procedures and controls for problem prevention. This position will support multiple bespoke applications developed in … LineTen and some of the hardware we provide to our clients to run these applications. This position will require independent work, sharing information and assisting others with work activities. Major Duties and Responsibilities: Plays a critical role in configuring complex application and menu integrations across third-party delivery platforms, POS systems, and internal platforms—ensuring seamless, end-to-end … and resolve multiple issues Maintain daily logs of operational issues and maintenance activities. Document and keep Standard Operating Procedures (SOPs) updated. Perform Root Cause Analysis at the end of major or recurring incidents which can then be used for Problem Management Analysis of Incidents and Change Requests (BAU and non-BAU) feeding findings back to the relevant stakeholders More ❯

requirement 3 days a week. You must be able to commute to the office and have your own transport. What you'll do Strategic & Operational Leadership Own the entire Incident and Major Incident Management lifecycle, including governance, response, resolution, and improvement initiatives. Lead and deliver continual service improvement (CSI) programmes, including automation, shift-left strategies, and … planning, and tooling strategies, including ITSM platforms and performance dashboards. Maintain accurate capacity planning and forecast models to ensure appropriate headcount and cost management. Collaborate with Sales and Account Management to ensure operational readiness aligns with commercial objectives. Team Growth & Culture Build and nurture a skilled, high-performing Managed Services team through clear progression plans and mentorship, enabling career … Essential: Proven experience leading a Managed Services or IT Service Desk function within an MSP Experience of managing Managers within the function Strong operational knowledge of ITIL frameworks, particularly Incident, Problem, Change, and Major Incident Management. Demonstrable success in driving team performance through KPIs, coaching, and career development initiatives. Excellent customer-facing communication skills across written, verbal More ❯

practise. • Supporting migrated solutions in hyper care period following migration and troubleshooting issues. • Documenting work and handing over to BAU teams when complete. • Adhering to ITIL processes (including Change Management, Problem Management and Major Incident Management). • Delivery of tasks in a sprint methodology, the ability to accurately forecast/estimate task timescales, and call … experience of the following: • Support and configuration of SharePoint 2010. • Power Automate/Power Apps. • Migration of InfoPath Forms. • SharePoint Workflows. • Migration of custom SharePoint lists. • Entra ID Identity Management (Users/Groups). • Document Management within SharePoint Online. • Windows Server administration and IIS knowledge/skills • Excellent communication skills to engage with stakeholders and technical teams. • Understanding More ❯

platforms. This role is ideal for someone who is driven, collaborative, and eager to excel in a challenging and rewarding environment. Day-to-day of the role: Microsoft Infrastructure Management: Support and maintain the current infrastructure stack including Microsoft Entra ID, SSO, Azure, and VMs. Maintain patching schedules and apply critical patches within compliance timelines. Monitor system usage and … availability, and report on compliance and remediation efforts. MDM/Intune/Autopilot/Endpoint Management: Support the current MDM stack including Microsoft Intune and Apple Business Manager. Manage device endpoints and maintain patching schedules and configurations. Ensure compliance with application stack and security baselines, and manage the zero-touch Autopilot deployment process. Automation and Backup Management: Develop … and champion automation across the client estate using PowerShell. Manage Vista’s SaaS backup solution and ensure its smooth operation. Disaster Recovery and Restore Testing Management: Manage and review the Disaster Recovery Plan to ensure it is fit for purpose. Conduct regular disaster recovery assurance testing for various systems. Act as a primary contact for incident response and More ❯

business supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for … Essentials standards. Monitor usage & availability via the My clients monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration … the development of automation across the client estate. Script, using PowerShell, to reduce complexity and increase productivity across the Microsoft environment. Develop smoother, more efficient ways of working. Backup Management Working with My clients SaaS backup solution to ensure efficient and smooth operation Triaging tickets received via service desk escalation. Liaising with 3rd party support for critical requests. Disaster More ❯

experienced Technical Applications Manager to lead the Enterprise Applications function for a large, complex organisation. This role will oversee day-to-day application operations, system enhancements, technical upgrades and major incident management, while supporting the integration of a broad applications estate into a wider group environment. Responsibilities include: Leading the delivery of enterprise application services to support … engineers and business analysts, and driving a culture of high performance Overseeing daily operations of core enterprise applications Managing and maintaining key systems such as ERP, CRM, HR, document management and other critical business applications Developing technical roadmaps, planning upgrades and ensuring applications remain secure and up to date Leading Business Continuity and Disaster Recovery activity Managing supplier relationships … and vendor relationships What you will bring: Strong technical background with extensive experience across IT systems and integrations Proven experience running enterprise application operations, enhancements and support Strong stakeholder management skills, with the ability to influence at all levels Ability to operate in both strategic and hands-on capacities Experience managing third-party partners and suppliers Knowledge of Windows More ❯