7 of 7 Permanent Major Incident Management Jobs in the UK excluding London

Major Incident Manager/Incident & Change Analyst (Contract) Berkshire - On-site Up to £270 per day INSIDE IR35 (Contract) 6 Month Contract 24/7 Rotational Shifts (Including Nights, Weekends & Bank Holidays) Stott & May are currently working with a leading consultancy who are looking to expand their … team with the addition of two experienced Major Incident Managers/Incident & Change Analysts to support a major UK utilities client. The Role As a Major Incident Manager , you will be responsible for leading the response to high-priority incidents impacting critical business services ...

Line Engineers, Team Leader (1st/2nd Line) and Vendor Support. You will ensure service excellence using ITIL processes, drive innovation, manage major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk and NOC processes, ensuring SLA compliance, coordinating … stakeholder input for operational excellence Ensure SLA compliance, lead governance, and implement corrective actions as needed Coordinate NOC processes including escalation, event monitoring, and incident response to maintain service stability Support Vendor Partnership Manager (e.g., Oracle) Drive continuous improvement using data, feedback, and industry trends to streamline service delivery ...

performance through regular one-to-ones, performance reviews, and coaching, creating a positive and collaborative team culture. You will monitor service desk KPIs, oversee incident and request management, and ensure service management processes are followed and continually improved. A key aspect of the role will be analysing … incident trends, identifying root causes, and implementing preventative measures to improve service resilience.You will act as the primary point of contact for escalated issues and major incidents, coordinating resolution activities and delivering clear, professional communication to the wider business. You will also drive continuous improvement initiatives, maintain accurate ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services ...

integration platforms within BFSI environments. You will combine deep TIBCO BW expertise with Site Reliability Engineering practices, CI/CD automation, and strong incident and change management to ensure platform resilience, regulatory compliance, and service continuity.Key Responsibilities Ensure 24 7 availability, performance, and reliability of TIBCO … BWCE platforms in production BFSI environments. Lead production support, major incident management, and root cause analysis for mission critical integrations. Apply SRE principles such as SLIs, SLOs, and error budgets to improve platform resilience and reduce operational risk. Build and manage Jenkins CI/CD pipelines ...

integration platforms within BFSI environments. You will combine deep TIBCO BW expertise with Site Reliability Engineering practices, CI/CD automation, and strong incident and change management to ensure platform resilience, regulatory compliance, and service continuity.Key Responsibilities Ensure 24 7 availability, performance, and reliability of TIBCO … BWCE platforms in production BFSI environments. Lead production support, major incident management, and root cause analysis for mission critical integrations. Apply SRE principles such as SLIs, SLOs, and error budgets to improve platform resilience and reduce operational risk. Build and manage Jenkins CI/CD pipelines ...

integration platforms within BFSI environments. You will combine deep TIBCO BW expertise with Site Reliability Engineering practices, CI/CD automation, and strong incident and change management to ensure platform resilience, regulatory compliance, and service continuity.Key Responsibilities Ensure 24 7 availability, performance, and reliability of TIBCO … BWCE platforms in production BFSI environments. Lead production support, major incident management, and root cause analysis for mission critical integrations. Apply SRE principles such as SLIs, SLOs, and error budgets to improve platform resilience and reduce operational risk. Build and manage Jenkins CI/CD pipelines ...