testing and implementing them to move the business forward. Responsibilities Accountable for the Global IT Operations and Infrastructure, including the Service Desk and Service Management functions to deliver an effective, efficient and professional service across the organisation globally Accountable for the planning, design, implementation, operation, maintenance and improvement of … a Global organisation. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware IT Service Delivery & Management (Change, Asset, Delivery, Problem, CSI, Capacity, MajorIncident Mgmt. etc.). Infrastructure (Server, Virtualisation, Database, Network, Voice & Unified Communications, Storage, Backup Services … member of the Technology Leadership Team Skills and Experience Substantial experience working within a multi-national organization with relevant leadership experience in infrastructure & operations management of internal resources and outsourced service providers. ITIL (minimum Foundation). Prince 2 or equivalent. Managing a multi-million pound Budget (OPEX/CAPEX more »
and deals with Issues that are critical to their Business. The ITSM Quality Team works with the technical teams to monitor SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The ITSM Service … oversee these functions with the support of a small team and report into the Head of Service. The Quality Team will also act as MajorIncident coordinators during office hours. This role involves the following: Manage the ITSM Quality team and the outputs of that team and be … responsible for reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful KPI’s and SLA’s. Technical Competencies: Whilst not a technical role, a basic high level understanding of the technologies supported by the Service Operations more »
Coventry, England, United Kingdom Hybrid / WFH Options
Kapsch TrafficCom AG
customer, also driving the resolution of existing incidents and requests. You will also be part a first line resolver group. Escalating and assisting with MajorIncidentManagement SLA adherence Process documentation creation & improvement Support the continued availability, effectiveness, and safety of business systems. What we are looking more »
Incident Manager Salary: £60k Location: UK, Remote Start Date: ASAP As an Incident Manager, you will possess a comprehensive grasp of the majorincidentmanagement process, enabling efficient responses to P1 and P2 incidents. Your role involves ensuring that each stage of the process is … managed correctly to resolve incidents swiftly, thereby reducing client impact. To excel in this role, you must be proficient at multitasking, maintain composure during major incidents, and prioritize customer focus while meeting business needs. Role overview Oversee and manage bridge calls during critical incidents, showcasing outstanding control, coordination, and … minimal disruption to services. Ensure that critical incidents are handled swiftly and efficiently to minimize business impact, with actions clearly defined, documented, and the incidentmanagement team held accountable. Ensure that incidents are logged, tracked, and monitored using the IncidentManagement system. Provide frequent status updates more »
and empowerment in our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A MajorIncident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the … incidentmanagement process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of … the incident the IP Specialist takes on the role of problem manager and opens a problem for investigation on the root cause or other improvements. The IP specialist is responsible for all communication during the lifecycle of the incident & problem. The IP Specialist is also responsible for detecting more »
Job Description: The jobholder is responsible for Service Excellence for IT Operations in EMEA time zone, providing technical leadership to reduce the impact of Major Incidents and improve IT Service Delivery and excellent end-to-end customer experience. This role is required to support the two operational hubs and … be a point of contact for EMEA business segments for Major Incidents and escalations. What are we looking for? Essential: A Senior Service Delivery or IT Operations Lead to support Mars Follow-the-sun operating model. Essential: An escalation point for First- and Second-line support across EMEA Segments … with a [particular focus on MajorIncident Management. Essential: excellent stakeholder management skills What will be your key responsibilities? MajorIncidentManagement : Ensure major incidents are identified, prioritised, and managed within EMEA in line with Mars Policies and procedures. Ensure MajorIncidentmore »
testing and implementing them to move the business forward. Responsibilities Accountable for the Global IT Operations and Infrastructure, including the Service Desk and Service Management functions to deliver an effective, efficient and professional service across the organisation globally Accountable for the planning, design, implementation, operation, maintenance and improvement of … a Global organisation. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware IT Service Delivery & Management (Change, Asset, Delivery, Problem, CSI, Capacity, MajorIncident Mgmt. etc.). Infrastructure (Server, Virtualisation, Database, Network, Voice & Unified Communications, Storage, Backup Services … member of the Technology Leadership Team Skills and Experience Substantial experience working within a multi-national organization with relevant leadership experience in infrastructure & operations management of internal resources and outsourced service providers. ITIL (minimum Foundation). Prince 2 or equivalent. Managing a multi-million pound Budget (OPEX/CAPEX more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom
DFS Furniture Ltd
business/customer impacts Acts as an escalation point for both the user community and IT business partners into Service Delivery Responsible for the management of a multi-sourced supplier environment across multiple locations, utilise data in the form of KPIs and Service Levels to achieve this. Responsible for … ensuring that the most appropriate support model is in place. Responsible for Continuous Improvement of IT services provided to a given area. Responsible for MajorIncidentManagement - ensuring that teams work together in an efficient and effective way to restore service, business communications are simple, clear and … published in a timely manner, post incident reviews are performed and actions completed. Responsible for identify service risks and proactively seeking mitigations Responsible for the delivery of service reviews with business and suppliers, reviewing any KPIs, defining service improvement plans and solutions for repeat ongoing service issues. Travelling to more »
into the heart of our client's network infrastructure, thoughtfully configuring various components such as Routing, Switching, Firewall, Unified Communications, Storage, and Wireless technologies. IncidentManagement Hard worker: Steer the ship during network outages by following the MajorIncidentManagement Process meticulously, ensuring swift resolutions … Mobility Enabler: Hold a Full UK Driving License, ready to embark on occasional travel to other sites and showcase your on-site expertise. Time Management Maestro: Thrive in a dynamic environment, delivering results within flexible timelines and work. It would be great if you had: Toolbox Diversity: Bring in more »
a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that our customers experience outstanding service and support levels. The Service Desk Manager is responsible for: Leading the 24/7 Service … Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to ensure compliance to SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk isoperating … for future reference. Continual service improvement ensuring that repeat tickets are escalated and that documentation/self-help is in place where possible. Instigate majorincidentmanagement for all P1 and P2 tickets by working with the service delivery management team. Addressing and managing any internal more »
Harlow, London, United Kingdom Hybrid / WFH Options
Raytheon
along with servicing any new business requirements/configuration changes and new stand-ups, utilising industry standard best practice. It will also play a major part in understanding new business requirements, testing and integration other applications to integrate data between application. Reporting to the SAP Service Owner, the successful … PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for MajorIncidentManagement and ensure timely … resolution of Major Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to more »
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Haven
Manager Location: Hybrid (Hemel Hempstead-based with a 50% office/50% remote working split) Competitive Salary + Bonus and Benefits Are you a MajorIncident or Problem Manager looking for a new role in an exciting and rewarding environment? At Haven, we are using technology to shape … issues, ensuring the stability of Haven's technology environment. What We’d Like You to Bring: Key Responsibilities: identify potential problems through trend analysis, incident reviews, and monitoring system performance. thorough root cause analysis for identified problems to understand underlying issues. a comprehensive problem management database, documenting all … their impact on business operations and services. on strategies to prevent the recurrence of known problems and define and track KPIs to measure problem management success. Essential Skills and Experience: of IT and park infrastructure, including hardware, software, networks, and servers. with various operating systems (Windows, Linux, Unix) and more »
Derbyshire, England, United Kingdom Hybrid / WFH Options
Harvey Nash
to talk to any managers with solid experience of managing the support of external client facing systems, beingd responsible for all levels of support, IncidentManagement, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incidentmanagement, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, majorincidentmanagement framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments more »
PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for MajorIncidentManagement and ensure timely … resolution of Major Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Main duties to be carried out by SAP BASIS Administrator … SAP/SQL/OS memory management, Performance tuning Change & Transport Management Manage & change SAP Profiles. SAP Job Management (BPA & SAP) Workload issues in SAP SAP Process Management Application of Support Packs & Support Stacks Preform Kernel Upgrades Monitoring of Integration with PI systems ERP & BI System more »
Glenrothes, Fife, United Kingdom Hybrid / WFH Options
Raytheon
along with servicing any new business requirements/configuration changes and new stand-ups, utilising industry standard best practice. It will also play a major part in understanding new business requirements, testing and integration other applications to integrate data between application. Reporting to the SAP Service Owner, the successful … PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for MajorIncidentManagement and ensure timely … resolution of Major Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to more »
Derby, Derbyshire, Branston, United Kingdom Hybrid / WFH Options
Harvey Nash
support managers with solid experience of the SDLC, API's/Web App integration & ITIL, specifically having been responsible for all levels of support, IncidentManagement, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incidentmanagement, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, majorincidentmanagement framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments more »
Kingston Upon Hull, East Riding of Yorkshire, United Kingdom
Principal IT
IT Sector/MSP Self-confidence to navigate complex and evolving technology delivered to our customers Experience of managing Continual Service Improvement Plans, Problem Management and MajorIncidentManagement Ability to build and maintain strong, cohesive working relationships with senior stakeholders. Strong sense of prioritisation and … internally with other teams to actively deliver a high level of service. Provide regular reporting, and service improvement plans. Manage any incidents that trigger MajorIncidentManagement process Package: Salary of between £40,000 to £45,000 Yearly Bonus of 5% How to Apply: If you are more »