Job Title: Service Management Lead Location: Manchester 3 days onsite per week Job Type: 2 month contract Rate: £750 to £850 dependant on experience via umbrella company Job Overview: My client is seeking a dynamic and experienced Service Management Lead to drive service excellence within a product-led … environment. This role requires a strategic thinker with strong leadership and matrixmanagement capabilities who can collaborate across teams to deliver outstanding service outcomes. The ideal candidate will have a proven track record in service management, ensuring seamless operations, continuous improvement, and stakeholder alignment. Key Responsibilities: Lead … stability plan Drive risk mitigation/closure activity of known risk issues (currently 200 critical risk issues unmanaged) Provide Operational Oversight on BAU Service Management issues (including Incident & Change Management oversight) Provide additional support for HO Service Management across all activity Required Skills & Experience: Proven experience in More ❯
Newcastle upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
NHS Business Services Authority (NHSBSA) in a new pivotal leadership role,leading the Digital Delivery Centre, shape and deliver a complex agenda including delivery management, user centred design, software and cloud engineering and solution design areas. Our Digital Delivery Centre is the engine room running our digital products and … of providing national at scale services. Responsible for DDaT professions in User Centred Design, Software Engineering, Solution Design/Architecture, Cloud Engineering and Delivery Management, you'll develop and maintain strategies to drive professional excellence including compliance with government professional standards. Ensure delivery platforms and processes are fit for … services, this is where our capabilities for the inception through to the running and ultimately retirement of our digital services are housed, including Delivery Management, User Centred Design, Software Engineering and Cloud Engineering our Digital Delivery Centre is the home of our builders. Working in cross-functional squads each More ❯
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
team to deliver a complex Digital, Data and Technology (DDaT) agenda. You'll inspire a team including Delivery Consultants and Governance and IT Service Management Specialists to efficiencies, champion continuous improvement and robust governance controls to monitor and manage deliverables and services. Leading DDaT strategy creation and implementation you … strategy.o Maximise and optimise performance services to deliver strategy, establishing and maintaining appropriate financial and commercial governance and controls.o Collaboratively develop robust internal performance management systems which enable NHSBSA to adhere to or exceed strategic plans.o Major policy interpretation, implementation and policy/service development impacting organisation wide.o Define … ensuring alignment with organisational strategy and stakeholder needs.o Manage stakeholder relationships, ensuring customer needs are understood and met through digital services.o Lead IT service management following ITIL best practices, driving service improvements across the organisation.o Develop service insight and complex data to evaluate and improve current operating model, whilst More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
CHEP UK Ltd
Change Management Lead - Digital Change Management Lead - Digital Apply remote type Hybrid Remote locations Madrid, Community of Madrid, Spain Weybridge, Addlestone, United Kingdom Manchester, Lancashire, United Kingdom time type Full time posted on Posted 4 Days Ago job requisition id JR20098 CHEP helps move more goods to more … Purpose The Business Change Lead - Digital manages the change associated with strategically important projects/initiatives and plays a key role in building change management capability across Brambles. Major/Key Accountabilities Assess the impacts of the digital change across multiple dimensions including people, processes, systems, culture and organisation. … Design appropriate change management strategies and plans to reduce resistance, drive adoption and increase benefits realisation. Implement the change management approach and plan. Understand the impacts of change on the various stakeholder groups, from the as-is and to-be states. Support the design, development, delivery and managementMore ❯
Addlestone, Surrey, United Kingdom Hybrid / WFH Options
CHEP UK Ltd
Change Management Lead - Digital Change Management Lead - Digital Apply remote type Hybrid Remote locations Madrid, Community of Madrid, Spain Weybridge, Addlestone, United Kingdom Manchester, Lancashire, United Kingdom time type Full time posted on Posted 4 Days Ago job requisition id JR20098 CHEP helps move more goods to more … Purpose The Business Change Lead - Digital manages the change associated with strategically important projects/initiatives and plays a key role in building change management capability across Brambles. Major/Key Accountabilities Assess the impacts of the digital change across multiple dimensions including people, processes, systems, culture and organisation. … Design appropriate change management strategies and plans to reduce resistance, drive adoption and increase benefits realisation. Implement the change management approach and plan. Understand the impacts of change on the various stakeholder groups, from the as-is and to-be states. Support the design, development, delivery and managementMore ❯
Weybridge, Surrey, United Kingdom Hybrid / WFH Options
CHEP UK Ltd
Change Management Lead - Digital Change Management Lead - Digital Apply remote type Hybrid Remote locations Madrid, Community of Madrid, Spain Weybridge, Addlestone, United Kingdom Manchester, Lancashire, United Kingdom time type Full time posted on Posted 4 Days Ago job requisition id JR20098 CHEP helps move more goods to more … Purpose The Business Change Lead - Digital manages the change associated with strategically important projects/initiatives and plays a key role in building change management capability across Brambles. Major/Key Accountabilities Assess the impacts of the digital change across multiple dimensions including people, processes, systems, culture and organisation. … Design appropriate change management strategies and plans to reduce resistance, drive adoption and increase benefits realisation. Implement the change management approach and plan. Understand the impacts of change on the various stakeholder groups, from the as-is and to-be states. Support the design, development, delivery and managementMore ❯
part of the senior leadership team, the Director will collaborate closely with the CTO, CISO, Head of IT Operations, and the Transformation Director. Strong matrixmanagement and networking skills are essential for working with senior leaders and managing cross-functional teams. The primary responsibility is ensuring the successful … in this mission. Here's how you will contribute Oversee all technology change delivery for the Business Transformation programme, ensuring resource availability and effective management of external and internal teams. Manage the IT Programme budget, maintaining strong financial governance, planning, forecasting, and delivering projects on time, within budget, and … regular reporting. Lead, coach, and support the IT team, fostering a high-performing, collaborative environment aligned with SGN's strategy. Implement industry-leading programme management, agile, and lean delivery practices. Drive internal IT capability development and technology consolidation to meet efficiency and cost targets. What you will need We More ❯
our clients transition to a sustainable future. Role Summary This new position is for an experienced Technology Manager & Engineering Lead for SMBC EMEA Risk Management domain with the initial focus on Credit, Operations and Non-Financial Risk Types. The applicant needs to demonstrate their understanding of corporate and investment … banking products, processes and risk management disciplines and a hands on delivery track record of designing and implementing modern technology and data solutions compliant with relevant regulations and following DevSecOps and Agile principles. This role requires a mature Risk Technology professional who will work collaboratively with SMBC IT, Risk … Management, Data Management, Front Office and others areas, and play an active leadership role within EMEA Cross-Product Platforms Technology team. Business Area EMEA Risk Management Technology team is part of the wider Cross-Product Platforms IT function under EMEA CIO. The key stakeholders of the Risk More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Integrity Recruitment Solutions Ltd
Understanding of client requirements and business objectives -Working closely with and managing client expectations throughout -Agile, Scrum and Waterfall environments -Project Delivery/Project Management -Application Delivery/Data delivery -Team leadership/Management -Matrixmanagement -Strategy and Continuous improvement This role is key to the More ❯
Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
Chris Turner Recruitment Ltd
Company This fast growing and well-respected Consultancy provides a wide range of Asset Management, Engineering and Commercial services to clients across the water, energy and environment sectors, delivering value from asset creation through to operation. Candidates can work from home and travel to client locations as and when … This will include the co-ordination of technical resources to ensure that the project scope is achieved. Key duties will include; Risk and Issue management Contract management duties in accordance with the framework or account processes from contract signature through to invoice with the finance department. Responsibility for … ensuring IMS (Integrated Management System) compliance for assigned projects including project audits, project governance and corrective actions. Responsibility for managing key client projects, coordinating technical resource, and developing scope requirements for those projects assigned. Developing internal programmes for project delivery and reporting on progress to the client and internally More ❯
Develop benefit realisation plans, manage risks, and ensure all services meet BAU readiness criteria. Work closely with the ITS Service Delivery and Estates Service Management teams to ensure new services are operationally viable. Support strategic decision-making through detailed reporting, project evaluation, and cross-departmental collaboration. Champion continuous service … or construction environments. Strong knowledge of ITIL, PRINCE2, Agile, and Waterfall methodologies. Experience working with both internal stakeholders and external suppliers, ideally in a matrixmanagement structure. Demonstrated ability to manage budgets, ensure compliance, and contribute to strategic IT planning. Exceptional communication and stakeholder management skills, particularly More ❯
for the business to achieve its objectives. Demonstrated ability to manage working groups and facilitate productive conversations. Experience working cross-functionally and within a matrixmanagement structure. Accountabilities: Management of the project ensuring delivery to agreed cost, time and scope Ensuring a project plans are created and … tracked against, including risk and issue management Ensuring a budget tracker is created and maintained in line with timelines and approved spend Providing regular status updates to the Programme Manager and Steering Group, if required Managing the day-to-day relationship with the Sponsor and Business Leads, ensuring communication More ❯
support the business with new systems/processes because of project delivery. Manage your own time and workload in line with project plans. Update management on the progress of owned tasks. Escalate issues as appropriate. Manage assigned risks and issues. Adhere to change, project, and analysis standards defined by … CNA Hardys management functions. May perform other duties as required. Skills, Knowledge & Abilities More than 5 years experience in relevant role desirable. Requirements Gathering & Documentation: Proficiency in gathering business requirements from underwriters, actuaries, finance, and other stakeholders, translating them into clear technical specifications. Ability to work independently with users … to define requirements or under the direction of development Managers. Capable of prioritizing and managing multiple tasks simultaneously. Stakeholder Management: Ability to effectively communicate and collaborate with internal teams (e.g., developers, testers) and external stakeholders (e.g., underwriters, third-party vendors like Verisk) to ensure alignment on project objectives. Experience More ❯
processes Support the agenda for our cloud first strategy and ensure any cloud solutions meet our security aspirations and requirements Take responsibility for incident management and lead our response to cyber security events, incidents and potential breaches Ensure our suppliers adequately monitor the IT estate for threats and alerts … technical area or equivalent industry experience Security domain specific experience showing progression through a number of roles with increasing responsibilities Strong technical leadership, stakeholder management and communication skills Experience working in a public body, particularly a local authority would be advantageous Experience of working through matrixmanagement of multi-disciplinary teams in complex infrastructure environments A strong technical background across Networks, Security, Firewall, Vulnerability Management, SIEM and EDR technologies Experience with cyber security concepts, such as Threat Modelling, Incident Response, Penetration Testing (external/internal) Advanced knowledge of cloud products and services e.g. Azure, Microsoft More ❯
Oldham, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Guinness Partnership
continue to introduce new functionality to improve the services we provide to our colleagues and customers, in parallel to delivering our Roadmaps for Asset Management, Repairs, Customer, Digital and Data. Youll be a part of a dynamic team who truly value each others contributions and innovative ways of thinking. … providers and telecoms providers. Ability to communicate effectively in both technical and non-technical terms, to a varying degree for differing stakeholders. Excellent contract management skills. Experience of line management and matrix management. Experienced in multiple project methodologies and able to determine appropriate use of a methodology. … Proficient in use of delivery and collaboration tools (i.e. DevOps, SharePoint. MS Teams, Asana). Demonstrates the Guinness Behaviours. Demonstrates the Guinness Leadership and Management Standard. Desirable: Experience of cloud adoption projects. Experience of ITIL principles and processes Qualifications Essential: Educated to degree level in computing, engineering or science More ❯
Huntingdon, Cambridgeshire, East Anglia, United Kingdom
Leidos Innovations UK Limited
and Knowledge based articles. The ability to work under pressure and to deadlines, with a flexible and pragmatic approach. Experience of working in a matrixmanagement environment. Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery. Experience … managing the provision of complex IT services against SLAs, including customer liaison management at all levels. Experience in reporting and analysing data to identify trends Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple More ❯
Services), and TTS (Educational Resources). Within the assessment market, we are experts in providing solutions for online exam testing and marking, and the management and analysis of educational data. We work with government ministries, exam boards, and professional awarding bodies for high-stakes assessment such as GCSEs, ALevels … that address customer needs across the sectors in which we operate. Within Assessment, RM is an expert in online exam testing, marking, and the management and analysis of educational data. We work with government ministries, exam boards, and professional awarding bodies for high-stakes assessments in schools, universities, and … and craft relevant, viable solutions that align with RM's growth strategies. Deals may take 6 months to 2 years to close, requiring strong matrixmanagement skills and the ability to motivate teams to develop cost-effective, competitive solutions. You will keep leadership informed of opportunities and justify More ❯
london (hounslow), south east england, united kingdom
Allen Lane
usability, business continuity and disaster recovery. Instigate appropriate project governance mechanisms and reporting at the outset of the project. Manage the project implementation, including matrixmanagement of a variety of resources and third parties and ensure there are measures in place to evidence that delivery meets agreed quality. … Project Delivery Manager you will have: Experience leading a range of complex projects from inception to roll-out and transition into support Excellent stakeholder management skills and you will be an expert at building strong relationships The ability to lead multidisciplinary teams, working with internal colleagues as well as More ❯
integration. Ensure that our distributors are equipped with the tools they need to improve our Customer Experience. Are you a MATCH? Working in a matrix-managed organisation, you will need to be adept at building business relationships both internal and external in order to achieve the strategic objectives of More ❯
reporting. Ensure realisation of defined project outcomes and benefits, tracking KPIs and success metrics. Contribute to the ongoing development and continuous improvement of project management and change frameworks. About You Fluent in both English and French – essential for collaborating with stakeholders across regions. Proven experience delivering end-to-end … business and/or technology change projects. Strong understanding of project and change management methodologies such as PRINCE2, Agile etc. Exceptional leadership, stakeholder engagement, and influencing skills. Skilled in project planning, reporting, financial management, and benefits realisation. Proactive, hands-on approach with strong problem-solving and communication abilities. … Comfortable working in complex, matrix-managed environments. Able to travel when required (UK passport and driving licence required). More ❯
reporting. Ensure realisation of defined project outcomes and benefits, tracking KPIs and success metrics. Contribute to the ongoing development and continuous improvement of project management and change frameworks. About You Fluent in both English and French – essential for collaborating with stakeholders across regions. Proven experience delivering end-to-end … business and/or technology change projects. Strong understanding of project and change management methodologies such as PRINCE2, Agile etc. Exceptional leadership, stakeholder engagement, and influencing skills. Skilled in project planning, reporting, financial management, and benefits realisation. Proactive, hands-on approach with strong problem-solving and communication abilities. … Comfortable working in complex, matrix-managed environments. Able to travel when required (UK passport and driving licence required). More ❯
bradford, yorkshire and the humber, united kingdom
Forsyth Barnes
seeking an experienced Infrastructure Project Manager to oversee and deliver multiple technical projects. The successful candidate will thrive in complex delivery environments, working across matrix-managed teams and third-party suppliers to ensure high-quality outcomes within budget and timeline constraints. You will have deep experience delivering in Agile … Create and manage delivery plans, RAID logs, and support problem resolution. Contribute to and manage version-controlled documentation and change control. Drive robust change management practices and documentation discipline. Stakeholder & Supplier Management Communicate with stakeholders using clear, plain English to manage expectations. Facilitate discussions to drive consensus or … value, quality, and strong relationships. Work closely with cross-functional stakeholders on business design and process definition. Leadership & Best Practice Stay current on project management trends and contribute to internal best practices. Motivate and manage cross-functional project teams; mentor and coach where needed. Contribute to the broader Transformation More ❯
seeking an experienced Infrastructure Project Manager to oversee and deliver multiple technical projects. The successful candidate will thrive in complex delivery environments, working across matrix-managed teams and third-party suppliers to ensure high-quality outcomes within budget and timeline constraints. You will have deep experience delivering in Agile … Create and manage delivery plans, RAID logs, and support problem resolution. Contribute to and manage version-controlled documentation and change control. Drive robust change management practices and documentation discipline. Stakeholder & Supplier Management Communicate with stakeholders using clear, plain English to manage expectations. Facilitate discussions to drive consensus or … value, quality, and strong relationships. Work closely with cross-functional stakeholders on business design and process definition. Leadership & Best Practice Stay current on project management trends and contribute to internal best practices. Motivate and manage cross-functional project teams; mentor and coach where needed. Contribute to the broader Transformation More ❯
Staines, Middlesex, United Kingdom Hybrid / WFH Options
Bupa
ServiceNow) is a plus. Proven experience in a technical support environment. Flexible and resilient under pressure. Strong communication and collaboration skills. Experience working in matrix-managed teams, including contractors and vendors. Understanding of SDLC and Agile methodologies (e.g., Scrum). Familiarity with ITIL v3 or later, particularly Service Operations … processes (Incident, Problem, Change, Event Management). Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a More ❯
You'll be a technical specialist & delivery manager to assigned projects covering all elements associated with M&E project delivery. This will cover delivery management of the specification, design, procurement and construction phases and includes DNO capacity, AC/Standby Power systems, AC infrastructure, DC Power, Cooling, BMS and … sub-work break down elements are agreed with the suppliers. On time delivery and alignment with committed budgets are key metrics for you. Stakeholder management is crucial to the job, you will produce reports, brief the wider organisation on progress and ensure our suppliers are well informed. You will … oversee the e2e accommodation programme, providing programme management and structured progress communication to stakeholders. You will manage a team of 5 Accommodation Professionals who will support the delivery of areas of the region. You will lead the full region including the teams within your Direct Reports- Accommodation Professionals. This More ❯