1 to 25 of 61 Permanent Performance Metrics Jobs in the UK excluding London

across incident, problem, release, capacity and availability management, together with business-as-usual stakeholder engagement Contribute to the development, monitoring and analysis of service performance metrics, identifying trends and recommending evidence-based service improvements Undertake proactive stakeholder engagement, maintaining effective working relationships with service suppliers and customers … levels of responsibility Build and maintain relationships with end users, gathering and analysing feedback to strengthen the Service Management team's understanding of service performance and user experience Contribute to and, where appropriate, coordinate focused service improvement activities, using sprint-based approaches to deliver agreed outcomes and track benefits ...

make a meaningful difference. As a DevOps Analyst supporting our NHS programme, you will play a vital role in strengthening service delivery, improving operational performance and enabling teams to deliver better outcomes. Working across Agile delivery, DevOps and IT service management, you will have the opportunity to take ownership … coordinating DevOps, Agile delivery and IT service management activities, helping teams deliver high-quality, reliable services. You will take ownership of operational processes, performance reporting and governance activities, ensuring delivery priorities, risks and dependencies are effectively managed. Working closely with technical teams, product owners and stakeholders, you will help ...

drives process adherence, and ensures consistent delivery of high-quality services across the service ecosystem. The role is responsible for monitoring and reporting on performance, managing supplier accountability, identifying risks and opportunities, and implementing improvements to enhance efficiency and effectiveness. Through strong governance, stakeholder engagement, supplier performance management … Lead ensures the delivery of a seamless and customer-focused request fulfilment service. The role contributes to an improved end-user experience, enhanced operational performance, increased service quality, and the delivery of measurable business value across the organisation. Hybrid working: The places that you work from ...

equitable employment practices for everyone. We are seeking a highly analytical and technically skilled Senior Data Analyst specialising in Advanced Analytics to support enterprise performance and decision-making across Safran's global Actuation business. This is a hands-on analytical role focused on interrogating complex datasets, validating business information … developing meaningful performance metrics and applying statistical modelling, predictive forecasting and scenario analysis to identify risks, uncover opportunities and improve business outcomes. The successful candidate will be equally comfortable investigating data quality issues, developing sophisticated Power BI solutions and building analytical models that help senior leaders make better ...

strong stakeholder relationships to drive sustainable growth, protect value and ensure outstanding execution across the customer lifecycle. In this role, you will: Deliver performance across a defined portfolio of UK MNC & MNC Desk accounts, supporting acquisition, retention and in-life value growth targets. Translate commercial priorities into clear execution … strategic objectives. Coordinate and support the delivery of trading plans, proposition launches and commercial initiatives. Manage new business, renewals, retention activity and customer lifecycle performance to achieve commercial and financial objectives. Monitor channel performance, identify emerging risks and opportunities, and take proactive action to improve outcomes. Support revenue ...

experienced Senior Financial Analyst to join a growing claims management business, working closely with the CEO, CFO and senior stakeholders to drive financial performance, profitability and commercial decision-making. The role of Senior Financial Analyst is a highly visible position where you will analyse high-volume financial and operational … claims processing, improve reporting processes and support investor presentations. The Senior Financial Analyst will play a key role in establishing financial controls, developing performance metrics and helping shape the business as it continues to grow. Key Responsibilities for the Senior Financial Analyst: Analyse revenue, costs, cash flow ...

Description: Lead Performance Analyst Remote with some travel to Newcastle 10 months initially £625 per a day pay - Inside IR35 We are seeking an experienced and forward-thinking Lead Performance Analyst to join one of our government clients. In this pivotal role, you will help shape strategic direction … support service delivery through tactical reporting, analysis, value measurement, and advanced analytics. Framework Implementation: Apply the Value Measurement Framework to define and standardize metrics across all levels of leadership and frontline operations. Stakeholder Engagement: Partner closely with stakeholders across Service Delivery, Digital, and Transformation to champion evidence-based decision ...

Analysis Product Strategy and Vision Product Roadmapping Requirements Gathering and Prioritisation Writing User Stories and Acceptance Criteria Agile and Scrum Methodologies Stakeholder Management Product Metrics and Key Performance Indicators (KPIs) Data-Driven Decision Making Go-to-Market Planning Product Launch and Iteration AI Tools for Product Management Practical … requirements Creating product roadmaps Writing user stories and maintaining a product backlog Prioritising features using industry frameworks Producing product requirement documents (PRDs) Analysing product performance metrics Developing go-to-market strategies Collaborating on simulated Agile product sprints Portfolio projects demonstrating your product management capabilities This practical experience will ...

Active WMS, SAP and financial systems. Identify trends, risks, opportunities and root causes, delivering actionable insights and recommendations. Develop, maintain and enhance reporting and performance metrics across warehouse operations, inventory, transport, customer service, labour productivity, costs, budgets and financial performance. Ensure reporting information is accurate, relevant and aligned ...

sector SaaS products, translating product strategy into a technical roadmap and delivering it through the "OneStack" Agentic SDLC. You will drive a 6x delivery performance multiplier, uphold the highest standards of quality, security and user experience, and ensure product engineering initiatives are executed on time and aligned to customer … build on the "OneStack" Agentic SDLC within your product teams, leveraging AI agents to automate the toil of testing, deployment, and remediation. 6x Performance Multiplier: Evolve your engineering teams' capabilities and ways of working to unlock a 6x improvement in delivery performance and quality, in line with ...

Designing data structures, feature sets, scoring methodologies, and model outputs Evaluating emerging AI technologies and analytical techniques for commercial application Supporting the launch and performance optimisation of data products Defining and monitoring key technical performance metrics, including model stability and data quality Producing insights, visualisations, and analytical ...

role in driving brand growth, customer engagement, and revenue generation through a multi-channel marketing strategy, while leading a talented team and influencing marketing performance across multiple markets. The Company They are a well-established organisation with ambitious growth plans and a strong commitment to expanding their reach … results. This is a newly created leadership role with significant visibility and influence across the organisation. The Role You will: Develop and deliver a performance marketing strategy across channels including PPC, paid social, display, SEO, offline media, and brand campaigns. Lead, mentor, and develop a multidisciplinary marketing team, creating ...

segmentation, personalisation, or journey mapping Knowledge of data governance or quality frameworks Familiarity with analytics tools (e.g. Power BI, GA, SQL) Understanding of marketing performance metrics What We Offer Aviva Digicare + workplace/Car leasing and cycle to work scheme Colleague discount scheme/Perks at work ...

metric definitions and governance tailored for international markets. Developing actionable dashboards & reporting : Create and maintain scalable, user-friendly dashboards that provide visibility into key performance metrics and think broadly across the end-to-end customer journey. Delivering deep-dive analytics : Conduct root cause analysis to uncover drivers … team move faster and deliver more scalable, proactive insights. Enabling experimentation & continuous improvement : Support A/B testing and digital experience evaluations by analysing performance outcomes and quantifying customer and business impact. Influencing strategy through storytelling : Communicate insights and trends clearly and persuasively to technical and non-technical stakeholders ...

responsible for overseeing the delivery of SAP services, ensuring contractual commitments, service levels, and customer expectations are consistently met. You will manage operational performance, drive service improvements, coordinate cross-functional teams, and maintain strong customer relationships. Key responsibilities include: Managing SAP services against agreed SLAs and contractual obligations Overseeing … service management processes including Incident, Problem, and Change Management Leading and coordinating the resolution of high-priority incidents Producing and delivering service reports and performance metrics Managing supplier relationships and conducting service reviews Supporting service transitions and handovers into production Engaging with technical delivery teams to drive operational ...

oversee global IT service operations, ensuring the effective delivery of business-critical services across multiple regions and time zones. Take ownership of service performance, including major incident, problem and change management. Establish and maintain consistent ITSM processes, service governance, SLAs and operational reporting. Drive continuous improvement across service management … functions, identifying opportunities to improve performance, efficiency and customer experience. Manage relationships with senior stakeholders, including VP and C-suite leadership. Oversee supplier performance, ensuring third-party providers meet agreed service levels and business expectations. Work closely with engineering, infrastructure, technology and offshore delivery teams to ensure operational ...

stories, estimating and planning achievable goals. Identify, track and remove technical and delivery impediments to maintain flow and protect delivery. Monitor and improve delivery performance metrics such as velocity, throughput and cycle time. Collaborate with engineering leads on design milestones, integration points and development quality standards. Champion engineering … Foster continuous improvement and Agile maturity across all development teams. Build trusted relationships with customers and internal product stakeholders. Ensure development deliverables meet quality, performance, security and acceptance standards. Skills and experience: Strong understanding of application development lifecycles and modern engineering processes. Passion for Agile, Scrum and iterative delivery ...

minutes. Coordinate and communicate effectively with project teams, stakeholders, and external suppliers to ensure alignment and successful delivery. Track project resources, costs, and key performance metrics, providing accurate reporting and updates. Support risk, issue, and change management processes, escalating matters appropriately when required. Contribute to the continuous improvement ...

data visualisation to influence business decisions? This is an excellent opportunity to join a growing data function where your analysis will directly shape marketing performance, customer strategy, and commercial outcomes. The Company They are a well-established organisation with a specialist data and analytics team at the centre … wide range of industries, datasets, and business challenges. The Role You will work across customer and marketing analytics projects, helping stakeholders understand behaviour, optimise performance, and make data-driven decisions. Responsibilities include: Analysing customer behaviour, loyalty, retention, and purchasing trends Evaluating marketing effectiveness across digital and paid media channels ...

that back into the design and development process. As an RF Test Engineer, you will develop and run test strategies that validate RF system performance across the signal chain. You will work in the lab with real hardware, build automated test setups, and work closely with RF, hardware, software … engineers to make sure our systems meet their performance requirements. This is a hands-on role that sits between development and validation. A lot of the work starts with understanding how a system works and what its trying to achieve, before working out the right way to test it. ...

metric definitions and governance tailored for international markets. Developing actionable dashboards & reporting : Create and maintain scalable, user-friendly dashboards that provide visibility into key performance metrics and think broadly across the end-to-end customer journey. Delivering deep-dive analytics : Conduct root cause analysis to uncover drivers … team move faster and deliver more scalable, proactive insights. Enabling experimentation & continuous improvement : Support A/B testing and digital experience evaluations by analysing performance outcomes and quantifying customer and business impact. ## Skills 5+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer ...

Build and support data platform capabilities using Microsoft technologies, including SQL-based environments and modern cloud data services. Implement robust security, tenancy isolation, and performance controls across platform components. Develop data products and APIs that support analytics, integrations, AI solutions, and emerging intelligent applications. Work closely with wider data … database administration and operational support activities. Team Leadership Manage, coach, and develop data engineers, fostering a culture of continuous improvement. Set objectives, monitor performance, and support professional development. Collaborate effectively within a blended team structure that includes both internal and external delivery partners. Drive accountability through clear performance ...

across Technology Services. Provide coaching and guidance to Change Owners and stakeholders. Influence teams to improve change quality, planning and risk management practices. Reporting, Metrics and Compliance Produce management information and reporting on Change Management performance. Monitor key metrics including: Change success rate Failed changes Emergency change volumes … Ensure change activities comply with internal policies, controls and governance standards while minimising operational risk and service disruption. Change reporting and analysis- Monitor change performance metrics, identify trends, investigate change failures and provide recommendations for continuous improvement. Collaboration with Incident and Problem Management teams- Support investigations into change ...

across Technology Services. Provide coaching and guidance to Change Owners and stakeholders. Influence teams to improve change quality, planning and risk management practices. Reporting, Metrics and Compliance Produce management information and reporting on Change Management performance. Monitor key metrics including: Change success rate Failed changes Emergency change volumes … Ensure change activities comply with internal policies, controls and governance standards while minimising operational risk and service disruption. Change reporting and analysis- Monitor change performance metrics, identify trends, investigate change failures and provide recommendations for continuous improvement. Collaboration with Incident and Problem Management teams- Support investigations into change ...

tools that underpin the customer experience. Key Responsibilities & Skills Lead the day-to-day technical support function, managing workloads, rotas, escalations and team performance while coaching and developing a resilient, high-performing team. Provide hands-on technical support, using SQL and APIs to investigate issues, troubleshoot complex problems … resolve customer queries. Own support SLAs and KPIs, using data and performance metrics to improve resolution times, service quality and customer satisfaction. Review and improve support processes, workflows, tooling and knowledge base resources, driving operational efficiency and continuous improvement. Collaborate with Product, Engineering and Customer Success to resolve ...