1 to 25 of 108 Permanent Performance Metrics Jobs in the UK excluding London

service standards that have made this business award-winning. Key Responsibilities Lead, mentor, and develop a team of 7-8 service desk engineers, driving performance and professional growth Act as the senior escalation point for complex technical issues, ensuring swift and effective resolution Own SLA management, ticket workflows, resource … planning, and shift coverage across the service desk Monitor and report on team KPIs and metrics, presenting findings to senior leadership Drive continuous improvement across processes, tooling, and service delivery standards Manage client escalations with professionalism, maintaining strong relationships and high satisfaction Conduct regular 1:1s, team meetings ...

than ever before, with giga-fast speed, to our customers. What you'll do The Product Lead - Tooling is responsible for the in life performance, enhancement backlog and governance of ND&I's tooling estate, ensuring tools are reliable, compliant and continuously improved within the strategy and value framework … tools, ensuring enhancements, fixes and improvements are prioritised and delivered in line with ND&I needs and the overall tooling strategy Manage the performance, stability and usability of existing ND&I tools, working with OSS/IT, vendors and delivery partners to resolve incidents, defects and service issues ...

leading support operations across multiple locations, ensuring customers receive a consistent, high-quality service. You will design and improve support processes, introduce clear performance metrics, manage SLAs, and develop the team from a reactive ticket-handling function into a proactive, customer-focused support operation. This role would suit … service. Design, implement and improve a multi-tier support model, such as Tier 1, Tier 2 and Tier 3 support. Establish clear KPIs and performance metrics, including response times, resolution times, SLA achievement, escalation rates and customer satisfaction. Use ticketing data and operational insight to identify bottlenecks, improve ...

rates and support the sustainable growth of the Leeds Business Unit. You will also champion continuous improvement, using insights from post-bid reviews and performance metrics to enhance future pursuits. By balancing governance and structure with creativity and strategic thinking, you will ensure each submission clearly articulates … Manage & Mitigate risk throughout the bid lifecycle Develop & Refine high-quality written responses, executive summaries and presentations Control & Report on bid budgets, KPIs and performance metrics Ensure & Uphold governance, compliance and commercial accuracy Plan & Deliver client presentations and clarification responses Embed & Champion continuous improvement through structured post ...

Based in Norwich with a hybrid working arrangement, this role offers the opportunity to become a key business partner to operational leaders, helping drive performance through data-led decision making. As the business continues to grow and evolve, the successful candidate will play a vital role in shaping operational … include but will not be limited to: Acting as the primary analytical partner to operational and marketing teams, providing insight into live business performance Monitoring key operational and commercial metrics, proactively identifying trends, risks and opportunities Translating complex data into clear, actionable recommendations that support informed business decisions ...

high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Foster a positive, collaborative and customer-focused culture Operational Excellence Oversee day-to-day operational activities … across the business Ensure services are delivered accurately, efficiently and in line with agreed standards Monitor team performance and quality metrics Develop and maintain operational processes, procedures and best practices Drive consistency, accountability and continuous improvement across the department Process Improvement & Performance Monitor KPIs, service levels ...

high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Operational Excellence Oversee day-to-day operational activities across the business Ensure services are delivered accurately … efficiently and in line with agreed standards Monitor team performance and quality metrics Develop and maintain operational processes, procedures and best practices Process Improvement & Performance Monitor KPIs, service levels and operational performance metrics Analyse trends and identify opportunities for improvement Lead initiatives to streamline workflows ...

budgeting, margin analysis, profitability reporting, and commercial insights Partner with Merchandising, Sales, Licensing, Creative, Supply Chain and Operations teams to provide analytical support and performance reporting Build predictive models and analytical tools to support strategic decision-making and business planning Drive the adoption of AI and automation solutions across … governance, security, and ethical AI usage Monitor and analyse eCommerce and marketplace KPIs including conversion rate, click-through rate (CTR), ACOS, TACOS, Buy Box performance, average selling price (ASP), keyword rankings, and inventory health metrics. Support eCommerce and marketplace advertising analysis, including Amazon Sponsored Ads performance, ROAS optimisation ...

direction. Represent the "voice of the customer"; invest significant time with current and potential customers to understand their needs and habits. Define and manage metrics to measure the success of your efforts and to inform the overall product strategy. Authors, tests, and accepts stories. Contribute to creating the product … design, develop, and launch new digital products Create and continuously maintain a product roadmap that aligns with business goals and customer needs. Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Essential criteria All candidates must have the legal right ...

data, validate use cases and product requirements with end users. Issue Resolution: Handle issues with current features and provide solutions based on customer feedback. Performance Monitoring: Track and analyze product performance metrics e.g. team productivity, product adoption, feature performance. This role would focus on collection, analysis ...

design, develop, and implement data warehouses, data lakehouses, and AI/ML models that fuel our data-driven operations. Design and build high-performance data platforms: Utilize Databricks and Apache Spark to extract, transform, and load data into Azure Data Lake Storage and other Azure services. Design and oversee … pipelines, leverage Databricks ML and Azure ML to develop predictive models and drive business insights. Design, Monitor and optimize data pipelines and infrastructure: Analyze performance metrics, identify bottlenecks, and implement optimizations for efficiency and scalability. Collaborate with cross-functional teams: Work closely with business analysts, data scientists ...

commerce team to drive online growth and performance. Description This is a hands-on, commercially focused e-commerce role, supporting and accelerating online sales performance across key platforms. You will play a critical role in optimising digital channels, analysing performance, and driving continuous improvement across the e-commerce … seamless and effective online customer experience. Manage and optimise product listings across key e-commerce platforms, including Amazon and eBay Monitor and analyse performance metrics such as traffic, conversion rates, pricing, and stock availability Track sales performance and identify trends, opportunities, and risks Support the execution ...

transition and alignment with their expectations. Provide training and support to clients on our products/services, ensuring they maximise their usage and value. Performance Analysis and Reporting: Monitor key performance metrics and KPIs to assess client satisfaction and identify areas for improvement. Prepare regular reports … health & wellbeing programmes Audio, optical & dental cover Up to 10 days of relevant training per year A tailored professional and personal development plan High performance computers for all employees Friendly, supportive, and professional working environment Our Recruitment Process: Stage 1: Telephone screening (1015 minutes) with HR Team Stage ...

changes that foster a culture of continuous improvement. Experience in working with teams and stakeholders to define user stories with suitable acceptance criteria, key performance indicators (KPIs) and associated performance metrics and measures. Expertise in communicating ideas clearly and persuasively to diverse audience groups using multiple remote ...

join a growing consumer-focused business based in Surrey. This is an exciting opportunity for a commercially minded digital professional to support online trading performance across multiple e-commerce channels and key retail partners. The successful candidate will have a strong understanding of digital merchandising, online trading, and customer … experience, with the ability to use performance insights to drive engagement, conversion, and sales growth. Key Responsibilities E-Commerce & Merchandising Support the day-to-day management and optimisation of e-commerce websites and online retail channels. Ensure homepage content, landing pages, banners, navigation, and product merchandising align with campaign ...

join a growing consumer-focused business based in Surrey. This is an exciting opportunity for a commercially minded digital professional to support online trading performance across multiple e-commerce channels and key retail partners. The successful candidate will have a strong understanding of digital merchandising, online trading, and customer … experience, with the ability to use performance insights to drive engagement, conversion, and sales growth. Key Responsibilities E-Commerce & Merchandising Support the day-to-day management and optimisation of e-commerce websites and online retail channels. Ensure homepage content, landing pages, banners, navigation, and product merchandising align with campaign ...

continues to invest in innovation, experimentation, and data-driven growth. They foster a collaborative and forward-thinking culture with a strong emphasis on performance and continuous improvement. The Role You will own and optimise the end-to-end digital customer experience, with accountability for conversion, revenue, and customer engagement … brands. Key responsibilities include: Define and deliver a CRO and experimentation roadmap aligned to commercial goals Optimise the full conversion journey to improve performance and user experience Use analytics, user insights, and testing tools to identify opportunities for improvement Lead and implement A/B testing and experimentation strategies ...

changes that foster a culture of continuous improvement Expertise in working with teams and stakeholders to define user stories with suitable acceptance criteria, key performance indicators (KPIs) and associated performance metrics and measures. Experience in defining and maintaining iterative product roadmaps, feature or development backlogs and release ...

collaborative culture brings together teams across product, marketing, and engineering to drive meaningful change. They offer a flexible working model designed to support both performance and wellbeing. The Role You will lead the end-to-end customer experience optimisation strategy, owning performance across digital journeys and driving improvements … accountability for conversion, revenue, and customer experience outcomes Develop and execute a data-led experimentation and CRO strategy to improve conversion, retention, and ancillary performance Use analytics, user research, and behavioural data to identify opportunities and prioritise impactful changes Partner with engineering, UX, and commercial teams to deliver ...

implement data warehouses, data lakehouses, and AI/ML models that fuel our data-driven operations. What You Will Bring Design and build high-performance data pipelines: to extract, transform, and load data into Cloud Data Lake Storage and other Cloud services. Develop and maintain secure data warehouses … Integrate Machine Learning into data pipelines, leveraging ML to develop predictive models and drive business insights. Monitor and optimize data pipelines and infrastructure: Analyze performance metrics, identify bottlenecks, and implement optimizations for efficiency and scalability. Collaborate with cross-functional teams: Work closely with business analysts, data scientists ...

data-driven professional with a background in the construction industry who can turn project and commercial data into meaningful insights that support business performance and decision-making. Please note: Previous experience within the construction, civil engineering, housebuilding or infrastructure sectors is essential for this role. The Role Working closely … Commercial Managers, Quantity Surveyors and Operational Teams, you will be responsible for analysing project data, producing reports and identifying trends that help improve project performance, cost control and profitability. Key Responsibilities Analyse commercial and operational data across multiple construction projects Produce reports, dashboards and performance metrics ...

changes that foster a culture of continuous improvement Expertise in working with teams and stakeholders to define user stories with suitable acceptance criteria, key performance indicators (KPIs) and associated performance metrics and measures. Experience in defining and maintaining iterative product roadmaps, feature or development backlogs and release ...

balancing available milk and capacity with demand. From a global perspective, youll help ensure our resources are used as efficiently as possible, driving optimal performance across the network. Key responsibilities include; Facilitate Plant Review Meetings at site and collaborate with multiple stakeholders Lead forecasting analysis, including sales follow … site utilisation analysis Prepare and communicate material & analysis for the monthly Sales & Operations Planning (S&OP) process Create production plans for site and monitor performance, identifying and resolving supply and demand imbalances Develop production plans and monitor performance, identifying and resolving supply and demand imbalances Drive cross-functional ...

ensuring the team delivers exceptional outputs. Key Responsibilities: Lead, coach, and develop a team of Business Intelligence Analysts and Researchers Drive a positive, high-performance culture focused on collaboration and continuous improvement Manage workloads, priorities, and resource planning across the function Review reporting outputs and ensure the delivery … quality intelligence products Interpret business data, reporting, and Power BI dashboards to support informed decision-making Identify opportunities to improve processes, efficiency, and team performance Support succession planning and career development within the team Build strong relationships with internal stakeholders and support wider business objectives Monitor performance metrics ...

Explore and apply machine learning algorithms and data analytics in real-world scenarios Code, test, and debug AI prototypes to ensure robust and efficient performance Engage with stakeholders to understand their needs and deliver tailored AI solutions Monitor and enhance AI systems using performance metrics and feedback ...