1 to 25 of 379 Permanent Problem Management Jobs in the UK excluding London

Senior Problem Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Work location: Nottingham or Sheffield Working pattern: Hybrid. Anticipated to be a day a week … to-day basis: Are you a seasoned professional with a knack for solving complex problems and driving continuous improvement? Were looking for a Senior Problem Manager to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on … line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation More ❯

Senior Problem Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Work location: Nottingham or Sheffield Working pattern: Hybrid. Anticipated to be a day a week … to-day basis: Are you a seasoned professional with a knack for solving complex problems and driving continuous improvement? Were looking for a Senior Problem Manager to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on … line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation More ❯

Senior Problem Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Work location: Nottingham or Sheffield Working pattern: Hybrid. Anticipated to be a day a week … to-day basis: Are you a seasoned professional with a knack for solving complex problems and driving continuous improvement? Were looking for a Senior Problem Manager to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on … line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation More ❯

incidents and problems. - Deploying new Desktop/Laptops utilising SCCM procedure/deploying mobile devices, T&A devices and printers - Desktop configuration and environment management including patching, software upgrades, anti-virus, and malware protection - Managing shared drives, user access and permissions - Working with supplier support contacts to resolve complex … the Service Desk for all related technical incidents or problems - Will Participate in the out of hours on-call Rota - Active directory/exchange management - Provide on-site support for Dairies and Depots within local region - Providing basic networking support for desktop/laptop computer systems, printers, phones, copiers … and troubleshooting basic telephony issues - Creating and maintaining user accounts throughout various IT systems including AD user accounts - Ensuring day-to-day running and management of the operational Problem management process - Creating and maintaining support documentation on SharePoint for the wider IT department - Executes the Problem More ❯

team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. Service Management's purpose is to protect the availability, integrity, and confidentiality of IT Services that underpin customer and colleagues' experience of the HSBC brands. It … is a multi-functional team comprising Change Management, Incident Management, Problem Management, Service Level Management, Outage Management, Service Recovery, and Service Insights and Reporting. We are seeking a senior technology leader to take on the dual role of Senior Recovery Lead and Global Head … of Service Reliability. This is a highly visible, high-impact position reporting to the Global Head of Service Management, with a mandate to transform how we recover from incidents and build long-term service resilience. This individual will lead a global team of technical experts who act as escalation More ❯

Join our dynamic team as an SAP Service Manager, where you will contribute to the day-to-day management of Maersk's SAP environment consisting of systems, tools, and applications. Your primary focus will be on ensuring service stability and integrity while consistently meeting customer service levels. This is … an opportunity to make a significant impact within our organization by managing our SAP services efficiently and effectively. Key Responsibilities: Service Delivery Management: Manage the delivery of SAP systems, tools, or applications and ensure their stability, integrity, and business continuity. Incident & Problem Management: Ensure implementation and adherence … to a robust incident and problem management process across internal and external teams. Ensure identification, investigation, and resolution of incidents is driven across teams following standard procedures, in a timely manner, adhering to SLAs and KPIs. Drive ownership of problem management across internal engineering teams and More ❯

managing servers, ensuring system reliability, providing technical support, and implementing IT security best practices. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a proactive approach to system administration. IT Systems Administrator, the role Install, configure, and maintain servers, operating systems (Windows, Linux), and … on system performance, incidents, and resolutions. Provide regular updates to the IT Manager on system status and projects. Follow ITIL-based processes for incident management, problem management, change management, and service level management. Contribute to the development and improvement of IT policies, procedures, and standards. Keep … Understanding of cybersecurity best practices and tools (firewalls, antivirus, SIEM). Scripting skills (PowerShell, Bash, Python) for automation and troubleshooting. Experience with Unified Threat Management (UTM) Firewalls and other security technologies. Experience with Linux and Linux-based platforms/software. Proven ability to work on infrastructure projects, from conception More ❯

and continuous improvement of Lloyds Banking Group's Public Cloud services across Microsoft Azure and Google Cloud Platform. The role ensures that robust incident management, problem management and risk governance practices are embedded, with a clear focus on minimising customer impact, reducing service risks, and driving proactive … Key Responsibilities Proactively manage the end-to-end availability and incident recovery strategy for Public Cloud products and services, ensuring efficient execution of incident, problem, and risk management processes. Drive proactive problem management by leveraging incident analytics, service monitoring, and trend identification to mitigate risks before … levels, including executive leadership, providing transparent updates on incident status, risk posture, and service health. What you'll need Proven leadership in incident and problem management across complex, multi-cloud environments. Strong understanding of SLIs, SLOs, and SLAs, with the ability to drive action through data insights and More ❯

Delivery & Operations function. Our Service Delivery & Operations function operates in accordance with ITIL best practice and Group Global standards for Service Desk operation, Request Management, Change Management, Incident Management, Configuration Management, Problem management, Disaster Recovery, Site Management and Reporting. What will you be … the relationships between CIs and the services they support. Continuous improvement will also be required to document the existing process and identify improvements. Asset Management – Maintaining an accurate inventory of all IT Assets. Establish process documentation with defines the audit process to verify data accuracy. Working with disparate teams … to ensure compliance with existing IT Controls & Policies. Configuration Management –Defining the process for regularly auditing and maintaining the CMDB in its entirety. Support IT Service Management by providing accurate configuration data, which will supplement improvement actions. Lifecycle Management – Monitoring the lifecycle of IT Assets from acquisition More ❯

Delivery & Operations function. Our Service Delivery & Operations function operates in accordance with ITIL best practice and Group Global standards for Service Desk operation, Request Management, Change Management, Incident Management, Configuration Management, Problem management, Disaster Recovery, Site Management and Reporting. What will you be … the relationships between CIs and the services they support. Continuous improvement will also be required to document the existing process and identify improvements. Asset Management – Maintaining an accurate inventory of all IT Assets. Establish process documentation with defines the audit process to verify data accuracy. Working with disparate teams … to ensure compliance with existing IT Controls & Policies. Configuration Management –Defining the process for regularly auditing and maintaining the CMDB in its entirety. Support IT Service Management by providing accurate configuration data, which will supplement improvement actions. Lifecycle Management – Monitoring the lifecycle of IT Assets from acquisition More ❯

Delivery & Operations function. Our Service Delivery & Operations function operates in accordance with ITIL best practice and Group Global standards for Service Desk operation, Request Management, Change Management, Incident Management, Configuration Management, Problem management, Disaster Recovery, Site Management and Reporting. What will you be … the relationships between CIs and the services they support. Continuous improvement will also be required to document the existing process and identify improvements. Asset Management – Maintaining an accurate inventory of all IT Assets. Establish process documentation with defines the audit process to verify data accuracy. Working with disparate teams … to ensure compliance with existing IT Controls & Policies. Configuration Management –Defining the process for regularly auditing and maintaining the CMDB in its entirety. Support IT Service Management by providing accurate configuration data, which will supplement improvement actions. Lifecycle Management – Monitoring the lifecycle of IT Assets from acquisition More ❯

feedback for continual service improvement for inscope products & drive plan till successful closure Accountable for the in scope product to ensure high availability performance. Problem Management Conduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions Coordinate with incident management teams, operations experts and collaborate with different Service Operations and Engineering teams to develop and implement permanent solutions. Monitor the effectiveness of problem resolution activities, provide regular reports on problem management activities, and ensure continuous improvement. Event Management Define and maintain an event catalog, specifying … incidents. Collaborate with stakeholders to define events, ensure coverage across the Service Operations, and drive improvements based on post-event reviews and feedback. Deployment Management Own the quality of new release deployment for the Service Operations, ensuring a clear process and responsibilities are assigned for smooth implementation. Develop and More ❯

feedback for continual service improvement for inscope products & drive plan till successful closure Accountable for the in scope product to ensure high availability performance. Problem Management Conduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions Coordinate with incident management teams, operations experts and collaborate with different Service Operations and Engineering teams to develop and implement permanent solutions. Monitor the effectiveness of problem resolution activities, provide regular reports on problem management activities, and ensure continuous improvement. Event Management Define and maintain an event catalog, specifying … incidents. Collaborate with stakeholders to define events, ensure coverage across the Service Operations, and drive improvements based on post-event reviews and feedback. Deployment Management Own the quality of new release deployment for the Service Operations, ensuring a clear process and responsibilities are assigned for smooth implementation. Develop and More ❯

current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep … framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholder management and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯

current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep … framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholder management and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯

to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. This would include knowledge and experience of working with Incident Management, Configuration Management, Problem Management, Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others. … Proven relevant work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs, conducting Service reviews with Service owners, and putting in place corrective actions if SLAs are not met. The post holder must have a proven track record of working with Industry Standard service management More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a … money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to … you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams More ❯

About Comply365 Comply365 is a leading provider of Operational Content Management, Safety Management, and Training Management in the highly regulated industries of Aviation, Defense, and Rail. We provide a powerful combination of expertise and products underpinned by unified best practices, empowering airlines, rail, and defense organizations with … the most comprehensive product portfolio to elevate operational excellence and transform safety management and training, with closer integration of data across these domains. Comply365 ensures our customers' teams and assets are always geared for peak operational performance and unlocks unparalleled financial and operational gains through more streamlined, robust, and … ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Participate in the design, implementation, and management of workload automation initiatives. Adhere to Change Management, Problem Management policies and familiarity with ITIL or other formalised IT operations foundations. More ❯

law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

Job Title: Service Management Reliability Engineer Overview: The Service Management Reliability Engineer (SMRE) role is a key contributor within the operational organisation, demonstrating broad business knowledge, technical proficiency, and leadership across FCS A2AR Services. The position provides direction and guidance, ensuring the delivery of high-quality services to … service availability, suitability, supportability and quality is delivered to our customers. The SMRE will be accountable, responsible, and consulted on the following: Operation Federated Problem Management • Accountable for the delivery of Problem Management for FCS A2AR Services, from seeking trends within Incident Management that may … and delivery of the company's business and services in conjunction with the product development function. Design • Consulted on the design of the service management processes that the SMRE are accountable for. • Consulted on the design of business processes for existing and new products, ensuring alignment with MA process More ❯

experience: Good standard of general education with GCSE (or equivalent) including English and Mathematics. Experience of working within an IT support function providing ticket management, incident and problem management of applications, software, hardware, and network components. Creating and, or following application installation policies, guidelines, standards, and procedures … standard of general education with GCSE (or equivalent) including English and Mathematics. Experience Essential Experience of working within an IT support function providing ticket management, incident and problem management of applications, software, hardware, and network components. Creating and, or following application installation policies, guidelines, standards, and procedures … cabling, security/firewalls, VPN, MS Server, Hyper-V and VOIP. Server and Network installation Completed CompTIA A+ or CompTIA N+ ITIL, Security, Project Management Foundation skills. Quality/Attributes/Others Essential Ability to effectively prioritize and organize own workload including self-learning. Forward thinking innovative, comfortable taking More ❯

the job The postholder will be a highly skilled, knowledgeable and experienced member of the DIT, a lead specialist in their area, able to problem-solve complex EUC issues, develop, deliver and continually improve EUC services, identifying and implementing the most effective solution at all times. They assist in … standard operating procedures (SOPs) that improve efficiency and overall service. Utilizing their technical expertise and managerial skills, they will be responsible for the continual management and planning of the Teams workload, allocating resource in a constantly changing, and challenging environment, adapting and responding to urgent issues and the need … for re-prioritisation, whilst also planning and delivering the EUC element of projects and wider schemes. Stock management and ordering of EUC hardware and components to maintain service is an important aspect of the role, as is the associated on-going development and training of all team members. To More ❯

handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: • Incident Management • Problem Management • Change Management • Engaging with contracted vendors for support-related assistance. • Windows Server Support • Active Directory Administration and Support • O365 More ❯

handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: • Incident Management • Problem Management • Change Management • Engaging with contracted vendors for support-related assistance. • Windows Server Support • Active Directory Administration and Support • O365 More ❯