1 to 25 of 101 Permanent Problem Management Jobs in the UK excluding London

seeking a talented individual to join our IT Problem Management team. This role will be based in our Liverpool. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within the organisation. Reporting … Senior Manager, who leads Problem Management globally, you’ll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent ...

seeking a talented individual to join our IT Problem Management team. This role will be based in our Liverpool. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within the organisation. Reporting … Senior Manager, who leads Problem Management globally, you’ll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent ...

Problem Manager who thrives on bringing order to complexity and improving the stability of IT services? If you enjoy shaping processes, driving service reliability, and leading teams through structured improvement, this London City-based role could be ideal. This organisation is hiring an IT Problem Manager to join … Technology and IT Service Management function. You will play a critical part in preventing future incidents, improving operational resilience, and embedding best practice across the business. This permanent role pays around £75,000 with three days a week in the London City office. What ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: •Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. •Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. •Mentor Major Incident Managers. •Conduct Major Incident Reviews. •Champion for the problem management practice. •Prevent recurrence of problems through ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: •Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. •Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. •Mentor Major Incident Managers. •Conduct Major Incident Reviews. •Champion for the problem management practice. •Prevent recurrence of problems through ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through ...

could be a great fit. The Opportunity You'll be joining a large tech environment where you'll take full ownership of the Problem Management practice while also playing a key role in managing major incidents within the UK. You'll be heavily involved in shaping process, influencing … teams respond to critical events, you'll be right at home here. What You'll Be Doing ** Leading the full lifecycle of Problem Management, ensuring issues are properly analysed, resolved, and prevented from coming back. ** Handling major incidents with confidence by coordinating teams, keeping stakeholders informed, and guiding ...

within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This … ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion ...

Problem Manager London – Permanent | £64,000 – £71,000 VIQU are partnering with a leading Energy Company to recruit a Problem Manager to oversee the end-to-end management of service-related issues across a complex multi-supplier environment. You’ll take ownership of problem identification … continuous improvement and maturing service performance. The role requires strong alignment to ITIL v4 Service Value Streams and the four Service Value Pillars , ensuring Problem Management activity delivers measurable operational and business value. Key Responsibilities: • Manage the full problem lifecycle, from identification through to prevention and closure. ...

work on preventative and permanent fixes to enhance overall processes. Focus Areas: Mission-critical production support (L1/L2 with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security … regions/time zones Must-Have Experience 8–12 years in IT production support/operations for complex, global banking applications Proven in incident management (Major Incident response, triage, SLA management, RCA facilitation) Hands-on with monitoring & logging: Splunk, AppDynamics, Grafana Strong in Unix/Linux & Windows, networking ...

work on preventative and permanent fixes to enhance overall processes. Focus Areas: Mission-critical production support (L1/L2 with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security … regions/time zones Must-Have Experience 8–12 years in IT production support/operations for complex, global banking applications Proven in incident management (Major Incident response, triage, SLA management, RCA facilitation) Hands-on with monitoring & logging: Splunk, AppDynamics, Grafana Strong in Unix/Linux & Windows, networking ...

business requirements. You will use physical and virtualised server platforms, deploying services using scripted/automated builds and will also be involved in incident management and resolution, change management, problem management, request management, disaster recovery, upgrades to existing servers and systems, and maintaining environmental records … documentation to a high standard and must be proactive in knowledge transfer to other teams. You will also provide regular reporting to the senior management team whilst keeping the management team informed of major outages/issues and resolutions. The position is based around rotating shifts covering ...

business requirements. You will use physical and virtualised server platforms, deploying services using scripted/automated builds and will also be involved in incident management and resolution, change management, problem management, request management, disaster recovery, upgrades to existing servers and systems, and maintaining environmental records … documentation to a high standard and must be proactive in knowledge transfer to other teams. You will also provide regular reporting to the senior management team whilst keeping the management team informed of major outages/issues and resolutions. The position is based around rotating shifts covering ...

proactively address performance issues Manage platform upgrades, patches, and version control Provide monthly health and performance reports for all managed security platforms Data Source Management & Integration Manage onboarding of data sources to security platforms (e.g., log sources to SIEM) Configure data parsing, normalization, and enrichment to ensure data quality … CMDB, and ticketing systems Implement SSO (Single Sign-On) and MFA (Multi-Factor Authentication) integration with recipient clients or Global's identity and access management systems Access Management & Governance Enforce Role-Based Access Control (RBAC) across all security platforms Conduct quarterly access reviews to ensure least-privilege access ...

proactively address performance issues Manage platform upgrades, patches, and version control Provide monthly health and performance reports for all managed security platforms Data Source Management & Integration Manage onboarding of data sources to security platforms (e.g., log sources to SIEM) Configure data parsing, normalization, and enrichment to ensure data quality … CMDB, and ticketing systems Implement SSO (Single Sign-On) and MFA (Multi-Factor Authentication) integration with recipient clients or Global's identity and access management systems Access Management & Governance Enforce Role-Based Access Control (RBAC) across all security platforms Conduct quarterly access reviews to ensure least-privilege access ...

Identity and Access Management (IAM) Technical Operations Engineer Job Description Identity and Access Management (IAM) Technical Engineer One of our clients within the financial sector is looking to us to provide a dedicated resource to contribute to their mission of innovating their business and creating a superior customer … experience. They need a talented Identity and Access Management (IAM) Operations Engineer with CyberArk and Delinea experience or the delivery of the core IAM products and services required to support the enterprise infrastructure and business line applications of our client. In this role you will work as part ...

Problem ManagerManchester – Permanent | up to £61,000 VIQU are partnering with a leading national Energy Company to recruit a Problem Manager to play a pivotal role in keeping complex critical systems running smoothly. This is your chance to take ownership of high-impact service issues, drive real change … national infrastructure delivers value. You’ll work with cutting-edge systems, collaborate with top-tier teams and suppliers, and shape the future of Problem Management at scale. What You’ll Do: • Take full ownership of the problem lifecycle, from identification to resolution, preventing recurring service issues.• Lead ...

Problem Manager Manchester – Permanent | up to £61,000 VIQU are partnering with a leading national Energy Company to recruit a Problem Manager to play a pivotal role in keeping complex critical systems running smoothly. This is your chance to take ownership of high-impact service issues, drive real … national infrastructure delivers value. You’ll work with cutting-edge systems, collaborate with top-tier teams and suppliers, and shape the future of Problem Management at scale. What You’ll Do: • Take full ownership of the problem lifecycle, from identification to resolution, preventing recurring service issues. • Lead ...

engineering teams. The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice. What experience you'll bring: Demonstrated strong analytical skills, problem solving/debugging skills A good attitude, strong business ethics, an analytical … Human Resource End-to-End Business Flows Expert functional knowledge of multiple Oracle Cloud HCM modules (Core HR, Global Payroll (UK), Oracle Cloud Talent Management, Absence Management, HR Help Desk, Oracle Cloud Learning and ORC) Participated in at least 1 or more full lifecycle implementation projects ...

Team-Customised throughout your career What You Will Get To Do: Event Monitoring: Review and act upon events automatically generated by the event management system. Incident Management Take ownership of incidents that are assigned to the Support Team Diagnose and assign accordingly incidents that have been assigned … resolution. Log and track incidents which are assigned to a third party. Ensuring communications flows are kept open to allow prompt diagnosis and resolution. Problem Management Take ownership of problems assigned to the Support Team. Ensure Problems are kept active and updated and resolved in line with ...

Team-Customised throughout your career What You Will Get To Do: Event Monitoring: Review and act upon events automatically generated by the event management system. Incident Management Take ownership of incidents that are assigned to the Support Team Diagnose and assign accordingly incidents that have been assigned … resolution. Log and track incidents which are assigned to a third party. Ensuring communications flows are kept open to allow prompt diagnosis and resolution. Problem Management Take ownership of problems assigned to the Support Team. Ensure Problems are kept active and updated and resolved in line with ...

urgency and impact. Escalate to the relevant Team Leader/Senior Analyst for any high priority business-critical issues or complaints. Provision of access management, including but not limited to onboarding of new starters, new starter inductions, system access modifications and timely processing of leavers. Develop skill … broad understanding of IT related permissions. Understanding of Networking configurations (LAN/WAN). Good knowledge of a leading IT Service Management Tool. Working knowledge of a range of diagnostic utilities. Knowledge of ITIL processes – particularly Incident Management, Problem Management and Request Fulfilment. Strong ability ...

urgency and impact. Escalate to the relevant Team Leader/Senior Analyst for any high priority business-critical issues or complaints. Provision of access management, including but not limited to onboarding of new starters, new starter inductions, system access modifications and timely processing of leavers. Develop skill … broad understanding of IT related permissions. Understanding of Networking configurations (LAN/WAN). Good knowledge of a leading IT Service Management Tool. Working knowledge of a range of diagnostic utilities. Knowledge of ITIL processes – particularly Incident Management, Problem Management and Request Fulfilment. Strong ability ...

Network Infrastructure. - Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. - Support Telent’s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. - Take technical ownership of all Telent incidents to ensure … customer satisfaction, including case management and data collection. - Notify customers and third parties of technical issues, outages, and remediation statuses. - Develop trend analysis and root cause analysis to support Incident and Problem Management processes. - Review performance reports to identify trends and assist the Problem Management ...

Network Infrastructure. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent's change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to ensure … customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support Incident and Problem Management processes. Review performance reports to identify trends and assist the Problem Management ...