24 of 24 Permanent Remedy ITSM Jobs in the UK excluding London

Active Directory and Group Policy administrator Experience supporting users with Remote access such as VPN, Citrix, etc. Ability to support end-user hardware (laptops, desktops, mobiles & printers) Exposure to ITSM platforms such as ServiceNow, Jira or BMC Remedy. Maintain accurate and detailed documentation of issues and resolutions in the ticketing system. Adhere to SLAs and KPIs and work to … and improving knowledge base articles for the team. Knowledge of networking fundamentals (DNS, DHCP, TCP/IP). Experience with mobile device management (e.g., Intune, SCCM). Exposure to ITSM platforms such as ServiceNow, Jira Service Desk, or BMC Remedy. Current SC Clearance is mandatory for this opportunity. If you are available and interested in this opportunity, please apply More ❯

Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. The ideal candidate will have strong organisational skills, a deep understanding of Smart … support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot and resolve technical issues internally or … have: Smart Metering/Energy Industry Experience – Prior experience handling meter faults, connectivity issues, or technical support within the energy sector. Ticketing & Email-Based Support – Familiarity with ServiceNow, Remedy, Zendesk, or industry-specific CRM/ticketing systems for efficient issue resolution. Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity issues, firmware updates, and common faults. More ❯

a permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as More ❯

Windows OS, hardware, and enterprise applications. Coordinate with third-party vendors for escalations and hardware replacements. Document issues and resolutions in the IT service management system (e.g., ServiceNow, Remedy). Essential skills/knowledge/experience: (Up to 10, avoid repetition) Comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applications. Application support: Support all More ❯

Strong project management experience managing multiple projects. Solid understanding of IT infrastructure components, including networks, servers, storage, and cloud platforms. Experience with service desk tools such as BMC Remedy or JIRA Service Desk. Knowledge of IT asset management principles. Additional notes: This role requires awareness of compliance risks and a commitment to acting with integrity, supporting Airbus's More ❯

a Service Management toolset - Jira/Remedy/ServiceNow etc. Who you'll be working with The Change & Release Analyst role is part of IT Service Management (ITSM), which is a team of 12 individuals. The ITSM Change & Release team consists of 1 Lead and 5 Change & Release Analysts who are entirely responsible for the Change More ❯

in a fast-paced environment. Excellent communication, inter-personal, team working and task management skills. Experience with the following: Active Directory RSA Admin console Microsoft Exchange Intune BitLocker Remedy Microsoft Office Essential Criteria: We are interested in hearing from candidates who have the following capabilities: Excellent customer service skills and business knowledge including effective listening, patience, empathy and … the first point of contact for IT, Network & Telephony queries from Bank employees. The team provide crucial support to the Bank by recording, investigating, diagnosing and resolving incidents within ITSM (our call logging system). Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to More ❯

troubleshoot and resolve issues. To Be Successful in The Role, You Will Have: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc. Strong technical troubleshooting skills. Excellent interpersonal and communication skills. Confident user of Microsoft Windows and common applications. Understanding of Database and Server Technologies. More ❯

search for a Head of IT Service Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed … multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident, problem, change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations … to ensure consistent, value-driven service delivery. Ensure compliance with internal policies and external standards. Lead major incidents and crisis response when required. Build and lead a high-performing ITSM team with a culture of continuous improvement. Candidate Profile: 10+ years of IT service management experience, with 5+ years in a leadership capacity. ITIL v4 Expert certification or equivalent More ❯

We are seeking a skilled Remedy Developer to design, develop, and maintain applications within the BMC Remedy ITSM suite. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate will have experience in designing, developing, and implementing Remedy … team, you'll have fantastic opportunities to develop both yourself and our collective. As part of the team, you'll be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve … to the Remedy system and collaborate with cross-functional teams to integrate Remedy with other enterprise applications. Your skills and experience BMC Remedy ITSM Certification. Understanding of ITIL framework and best practices. Experience in cloud-based deployments of Remedy application. Wide-ranging experience in developing and customising workflows and integrations. Your More ❯

multiple locations. As part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes are implemented smoothly, risks are … for the Change & Release Lead when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency and focus Passion for continuous improvement and challenging the More ❯

multiple locations. As part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes are implemented smoothly, risks are … for the Change & Release Lead when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency and focus Passion for continuous improvement and challenging the More ❯

servers, networking, and storage technologies. Experience with virtual platforms (both client and server) and Microsoft Office products. Familiarity with incident, change & problem management disciplines and the Remedy ITSM toolset. Desired Skills/Experience Telephony and network experience. ITIL Certification and a deep understanding of ITIL principles, functions, and processes are a plus. Job Responsibilities: Execute processes supporting More ❯

and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus. Job Responsibilities: Executes processes More ❯

technologies. Knowledge of Linux servers, networking, and storage technologies. Experience with virtual platforms (client and server) and Microsoft Office products. Experience with incident, change & problem management disciplines and Remedy ITSM. Desired Skills/Experience Telephony and network experience. ITIL Certification and understanding of ITIL principles, functions, and processes is a plus. Job Responsibilities: Support IT infrastructure and resources More ❯

voice technologies. Knowledge of Linux servers, networking, and storage technologies. Experience with virtual platforms (client and server) and Microsoft Office. Familiarity with incident, change & problem management disciplines and Remedy ITSM. Desired Skills/Experience Telephony and network experience. ITIL Certification and understanding of ITIL principles and processes. Job Responsibilities: Supporting IT infrastructure and resources to deliver IT services More ❯

Linux servers, networking, and storage technologies. Experience with virtual platforms (both client and server) and Microsoft Office products. Experience with incident, change, and problem management disciplines; familiarity with Remedy ITSM. Desired Skills/Experience: Telephony and network experience. ITIL certification and in-depth understanding of ITIL principles, functions, and processes. Job Responsibilities: Support the IT infrastructure and resources More ❯

can-do attitude and a passion for customer service. Ability to manage multiple tasks efficiently. Good listening and analytical skills. Strong problem-solving mindset. Desirable Familiarity with CRM or ITSM tools (e.g., ServiceNow, Remedy). Ability to adapt quickly and think on your feet. Why This Role? – It Means More Than Just a Job Career Progression – Expand More ❯

can-do attitude and a passion for customer service. Ability to manage multiple tasks efficiently. Good listening and analytical skills. Strong problem-solving mindset. Desirable Familiarity with CRM or ITSM tools (e.g., ServiceNow, Remedy). Ability to adapt quickly and think on your feet. Why This Role? - It Means More Than Just a Job Career Progression - Expand More ❯

can-do attitude and a passion for customer service. Ability to manage multiple tasks efficiently. Good listening and analytical skills. Strong problem-solving mindset. Desirable Familiarity with CRM or ITSM tools (e.g., ServiceNow, Remedy). Ability to adapt quickly and think on your feet. Why This Role? - It Means More Than Just a Job Career Progression - Expand More ❯

Skills & Experience Required: Prior experience working in high-risk environments and data centres; knowledge of DCIM tools and standards (desirable); familiarity with ticketing systems such as ServiceNow or Remedy (desirable); strong attention to detail and a proactive approach; solid understanding of infrastructure technologies and networking concepts; proficiency in Microsoft Office and IT service management tools; a dependable team More ❯

Skills & Experience Required: Prior experience working in high-risk environments and data centres; knowledge of DCIM tools and standards (desirable); familiarity with ticketing systems such as ServiceNow or Remedy (desirable); strong attention to detail and a proactive approach; solid understanding of infrastructure technologies and networking concepts; proficiency in Microsoft Office and IT service management tools; a dependable team More ❯

connections at the end location (desk/office/conference room, etc.). May include necessary changes within the switch to accommodate port activation. Perform as first responder to ITSM and Service Now problem tickets. May include a variety of duties to include customer contact, problem identification, and research, taking corrective action, acquiring additional support, documentation, and problem closeout. … switch port optimization, and survey work as needed 4. Operate network test equipment (layer 1-3) Monitor and take appropriate action from network alerts generated from management tools. Administer ITSM/Service Now network ticket queue. Respond, update, and close Remedy incident tickets (break/fix and service requests). Support network break/fix actions to More ❯

support sales with ServiceNow solutions. What You Will Do Provide High Level Design and specifications for ServiceNow implementation Lead development and implementation of ServiceNow applications in the area of ITSM and PPM Customize ServiceNow configurations, including custom scripts Perform system and integration testing Knowledge and experience of defining application and data architecture road-maps for significant business/functional … In-depth understanding and hands-on application of Service Management business processes Experience integrating with other cloud based and legacy client business and IT platforms (Workday, PeopleSoft, SAP, Remedy) Bachelor’s or Master’s degree in computer science, software engineering, hardware engineering, or relevant degree is preferred What We Do For You Wellbeing focused – Our people are our More ❯