23 of 23 Permanent Remedy ITSM Jobs in the UK excluding London

suppliers Lead service reviews, operational meetings, and customer updates as required Required Skills & Experience Essential ITIL v3 Foundation (minimum) Experience working in a structured ITSM environment Experience operating key ITIL processes (Incident, Problem, Change, Release and Deployment, Asset and Configuration Management) Working knowledge of Remedy ITSM tool Experience using other ITSM tools (eg JIRA, Confluence) Data analysis and dashboard/report creation Strong communication and documentation skills Desirable ITIL 4 Foundation Knowledge of Defence Digital, JSP guidelines, and secure environments Experience of Major Incident coordination Experience of implementing process development and maturation to support ...

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client … IT service management processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM ...

asset lifecycles, CMDB governance, data quality controls and service management processes. Experience of IT service management and asset tools such as ServiceNow, Remedy or Snow. Ability to analyse complex data, identify trends and produce clear operational, compliance and financial reporting. Strong stakeholder management, communication and problem-solving skills ...

analytics Exposure to Google Workspace tooling (AppSheet, Apps Script, BigQuery, Looker Studio) or equivalents (Microsoft Power Platform, Power BI, ServiceNow) Familiarity with Remedy CMDB or ServiceNow CMDB advantageous Working knowledge of ITIL/Configuration Management/Asset Management/Service Mapping/Discovery tools/Data Governance Python ...

knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using an IT service management tool such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs, incident management, service request fulfilment and change management. Ability to work collaboratively across ...

ensure estate is ready Production and ownership of project/deployment plan Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now Manages the release process, deploying updates via Verdant 1st point of escalation Recommends and manages updates and configurations to process and Verdant ...

National Security IT provider Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared Senior ITSM Engineers for a contract opportunity supporting the customer's digital transformation priorities. This role would suit someone with extensive ITSM tooling installation … configuration experience who has worked within secure, large-scale environments and is looking to develop further across highly resilient hybrid cloud ITSM delivery. The Role You will be involved in: Working as part of an Agile team reporting into the Senior ITSM Tooling Architect Producing build documentation ...

Successful in The Role, You Will Have: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc. Strong technical troubleshooting skills. Excellent interpersonal and communication skills. Confident user of Microsoft Windows and common applications. Understanding ...

upgrades. Experience following Change Management and Configuration Management processes. Knowledge of ITIL principles and incident, problem and request management. Experience using IT Service Management (ITSM) tools such as ServiceNow or Remedy. Ability to diagnose and resolve hardware and connectivity issues. Understanding of power distribution, UPS systems, cooling and environmental ...

with ITIL processes, particularly ITIL 4. Understanding of Microsoft Active Directory and its role in access management. Experience with PowerShell scripting. Familiarity with Remedy or similar IT service-management platforms. Previous experience working in a technical support or service desk environment. Working Arrangements This is an on-site ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

complex technical issues.The role also provides leadership to Service Desk Co-ordinators delivering first-line support across phone, email, face-to-face and ITSM channels, ensuring enquiries are managed effectively and resolved in line with business priorities and service expectations.Key Responsibilities1. Service Desk Management• Lead, support and develop … endpoint management solutions.• Experience managing incidents, service requests, escalations and service reporting.• Strong customer service, stakeholder management, analytical and problem-solving skills.• Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk.• Strong understanding of ITIL and IT Service Management practices.• Excellent communication, organisational ...

within JSM. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within the ITSM platform. Manage change control processes, ensuring updates are documented, tested, and deployed with minimal disruption. Ensure that changes are documented, tested, and implemented with … EXPERIENCE: Bachelor's degree in Information Technology, Computer Science, or relevant experience in related field. Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar. Strong understanding of ITIL processes and ITSM best practices. Strong technical skills around ...

need Ability to obtain or hold UK Government Security Clearance 2+ years’ experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Excellent working knowledge of SACM structure and its purpose, including how SACM underpins governance, control ...

secure enterprise environment in Stevenage. This is a hands-on Level 2 support and administration role, requiring strong knowledge of Google Workspace alongside excellent ITSM and incident management experience. Key Skills Required: Advanced Google Workspace Administration Strong L2 Google Workspace support experience Gmail, Google Meet, Drive, Chat, Docs, Sheets … Slides User account and application/service management Expert-level incident & request management Remedy/enterprise ITSM experience Strong ITIL/ITSM process knowledge Google case management Microsoft 365/Global Email awareness Basic understanding of network infrastructure Ability to identify technical and ITIL process gaps ...

Experience with OT systems (ICS, SCADA, PLCs) and managing OT devices. Strong Network understanding (switches, firewalls, segmentation) and architecture principles. Experience with Service Management (ITSM) tools such as ServiceNow, Jira, BMC Remedy, or similar. Strong Project Management expertise, particularly in local OPEX and CAPEX processes. Agile ...

change management principles Previous experience in IT change management or a related field Prior experience working in the public sector, preferably Defence Proficiency with ITSM tools (e.g., ServiceNow, BMC remedy etc..) The ability to work effectively in a team environment Strong communication and people skills Essential qualifications ...

SIAM or multi-supplier service integration experience Experience across both legacy and new technologies on a transitioned programme ServiceNow, Remedy or equivalent ITSM tooling experience Prior delivery within a Defence or National Security programme Interested? Tektora are looking to speak with DV Cleared Service Architects ...

Request Management. Cloud service and multi-supplier experience. Experience delivering CSI and service reporting. Jira Service Management, Confluence and Remedy or equivalent ITSM tooling. Strong stakeholder management, communication and documentation skills. Role: Cloud Service Manager Sector: Defence Rate: £400 to £500 Inside IR35 Location: Corsham ...

month contract Hybrid to either Manchester or Birmingham (weekly visits) Key Responsibilities: Lead the design, configuration, and support of BMC Helix ITSM solutions. Drive platform enhancements, integrations, and automation initiatives. Oversee CMDB, Discovery, workflow management, and service catalogue capabilities. Collaborate with stakeholders to deliver scalable, business-focused solutions. Essential … Skills: Active SC clearance Strong experience with BMC Helix ITSM and/or Remedy. Expertise in ITSM processes, CMDB, and workflow automation. Experience leading technical teams or enterprise platform delivery. Integration experience using APIs and related technologies. Strong stakeholder management and problem-solving skills. ITIL knowledge and enterprise ...

month contract Hybrid to either Manchester or Birmingham (weekly visits) Key Responsibilities: Lead the design, configuration, and support of BMC Helix ITSM solutions. Drive platform enhancements, integrations, and automation initiatives. Oversee CMDB, Discovery, workflow management, and service catalogue capabilities. Collaborate with stakeholders to deliver scalable, business-focused solutions. Essential … Skills: Active SC clearance Strong experience with BMC Helix ITSM and/or Remedy. Expertise in ITSM processes, CMDB, and workflow automation. Experience leading technical teams or enterprise platform delivery. Integration experience using APIs and related technologies. Strong stakeholder management and problem-solving skills. xehkeey ITIL knowledge ...

collaboration with IT service management and stakeholders to optimize asset lifecycle value. The ideal candidate has 2+ years in IT Asset Management, experience with ITSM tools (ServiceNow, ManageEngine, Remedy), and strong analytical capabilities to deliver actionable reports and cost controls in a hybrid #J-18808-Ljbffr ...

Client:Global technology consultancy Job Type: Contract Job Title:Cyber Security Engineer Location:Newport Daily Rate: £350-550 per day inside IR35 Duration:3 months Working Arrangements: Full-time on-site Role Overview As a ...