23 of 23 Permanent Remote Monitoring and Management Jobs in the UK excluding London

Technical Operations Manager Location: Omagh, Northern Ireland Reports to: CTO Role Purpose The Technical Operations Manager is responsible for the day-to-day leadership and performance of the service desk function, ensuring high-quality IT support is delivered to our clients in line with agreed Service Level Agreements (SLAs). … role will lead a team of approximately 14 technical staff across service desk, infrastructure, cloud services, networking, and cyber security, driving service excellence, customer satisfaction, and continual service improvement. Key Responsibilities Team Leadership & Management Lead, manage, and develop a team of ~14 technical staff across multiple disciplines Conduct regular ...

basis, you will be involved in the investigation and resolution of customer and internal support requests. In doing this, you will be responsible for providing a high-quality level of service to both internal and external customers alike and be able to identify and solve issues alongside the existing Technical … Services team, who themselves specialise in the support & maintenance of our clients. You must have excellent communication skills and you will ideally be an all-rounder who is comfortable doing 1st & 2nd Line support including the following skills and aspects: 3+ years’ experience in similar IT role (MSP) Excellent troubleshooting ...

Engineer as part of a significant IT transformation programme. The Opportunity You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you'll provide a mixture of operational support, infrastructure troubleshooting … and project delivery. This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate. You'll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned ...

senior technical role where you will act as the final escalation point for complex technical issues, delivering expert troubleshooting, root cause analysis, and long-term solutions across a diverse customer base. Working within a fast-paced MSP environment, you will support modern on-premises, virtualised, and cloud infrastructures while contributing … service improvements, mentoring junior engineers, and enhancing operational standards. Key responsibilities: Act as the technical escalation point for 1st and 2nd Line Support Engineers Take ownership of complex incidents and problems through to resolution Provide advanced support via ticketing systems, telephone, email, and remote access tools Perform in-depth troubleshooting ...

looking for an experienced Senior3rd line IT Support Engineer who is looking to join a well-established and growing IT provider. This role has massive career progression opportunities. RoleSenior 3rd Line IT Support Engineer Location Hybrid with travel to Barnsley office 2/3 times per week and customer related … travel Salary £48k - £55k D.O.E + full expenses/travel and bonus + benefits General Career progression, great benefits and a supportive experienced team with optional travel to Australia, South Africa and Spain. The Role Operate at the highest level of the service desk within a dynamic MSP supporting critical ...

looking for an experienced Senior 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider. This role has massive career progression opportunities. Role Senior 3rd Line IT Support Engineer Location Hybrid with travel to Barnsley office 2/3 times per week and … customer related travel Salary £48k - £65k D.O.E + full expenses/travel and bonus + benefits General Career progression, great benefits and a supportive experienced team with optional travel to Australia, South Africa and Spain. The Role Operate at the highest level of the service desk within a dynamic ...

annum depending on experience Contract: Full Time, Permanent Benefits: 32 days annual leave inclusive of Bank Holidays, Pension scheme, Free car park, Ongoing training and certification support, Opportunity to work with diverse technologies and clients, Friendly, collaborative team environment, Career progression as the company grows. About us: BrightSkye … dynamic and growing IT services provider based in Coatbridge. We deliver a full range of technology solutions to businesses across the region including managed IT support, telecoms, connectivity, and IT projects. Our team prides itself on providing exceptional service, technical expertise, and a personal approach to every customer relationship. ...

Graduate Automation & AI Engineer/Edinburgh (Hybrid Working)/Competitive Pay & Great Benefits Quorum is one of Scotland s leading Microsoft Partners and a Direct Cloud Solutions Provider (CSP). We re currently looking to add a permanent Graduate Automation and AI Engineer to our Managed Services and Consultancy team. … This is an exciting opportunity for a graduate to develop hands-on experience in building automation, integrating AI capabilities, and delivering innovative solutions across modern cloud platforms. Working within a fast-paced Managed Services and Consultancy environment, you will help design, build, and optimise automation and AI-driven solutions that ...

Graduate Automation & AI Engineer/Edinburgh (Hybrid Working)/Competitive Pay & Great Benefits Quorum is one of Scotland’s leading Microsoft Partners and a Direct Cloud Solutions Provider (CSP). We’re currently looking to add a permanent Graduate Automation and AI Engineer to our Managed Services and Consultancy team. … This is an exciting opportunity for a graduate to develop hands-on experience in building automation, integrating AI capabilities, and delivering innovative solutions across modern cloud platforms. Working within a fast-paced Managed Services and Consultancy environment, you will help design, build, and optimise automation and AI-driven solutions that ...

Engineer on a permanent basis. The key function of the 1st Line Support Engineer is to provide first-line technical support across server infrastructure and end-user devices in a hybrid IT environment. This role focuses on user support, device and server monitoring, patching, and basic systems administration, ensuring reliable … and secure day-to-day IT operations. Key Responsibilities for the 1st Line Support Engineer End-User Support Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals Troubleshoot hardware, software, and basic network connectivity issues Support Windows and/or macOS operating systems and common business applications ...

Ilkley Salary: £30,000 - £36,500 per annum Type: Full-Time Overview Our client is a well-established Managed Service Provider (MSP) supporting small and medium-sized businesses across West and North Yorkshire. They pride themselves on delivering reliable, secure IT services and building strong client relationships through excellent customer … service. This is an excellent opportunity for a skilled IT professional to join a supportive and collaborative team. The role is primarily 2nd-line support, with responsibility for escalated tickets, advanced troubleshooting, and project assistance. Flexibility is important, as the successful candidate will also answer phones and handle 1st line ...

final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies … while also contributing to continuous improvement and mentoring junior engineers. What You'll Be Doing Acting as the technical escalation point for 1st and 2nd Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause ...

Infrastructure Analyst Gloucester Overview The client provides end-to-end hybrid cloud and data storage solutions, designing tailored infrastructure to improve efficiency, scalability, uptime, and security. The company also supports clients with technical assistance, preventative maintenance, and longer-term strategic guidance to keep their systems performing reliably. … where you will act as a key point of contact for our managed service clients. You will be responsible for handling incidents, service requests, and day-to-day support issues, while gaining exposure to wider infrastructure technologies and project work. Although this is a team-based role, you will ...

school sites in Abingdon, Oxfordshire. This role would suit an experienced 2nd Line/Senior IT Technician who enjoys working in the education sector and providing high-quality on-site technical support to schools. Salary: £40,000 Location: Abingdon, Oxfordshire Role type: On-site Travel: A full driving licence and … professionals for this well-established company over the past 5 years, with 32 still with the company. The company is extremely ambitious and is keen to attract people who want to progress and succeed. The vast majority of our candidates have progressed in a short space of time. Senior ...

businesses across the UK. They work as a genuine extension of their clients' teams, building close, long-term partnerships that help those businesses grow and stay resilient. They've built a culture around continuous learning and shared development, which keeps both their team and their clients ahead of the curve. … From cloud migrations to cybersecurity and proactive support, they deliver reliable, cost-effective services that let their clients get on with running their business. About the Role As a Senior IT Technician, you'll work closely with management to onboard new clients, handle the more complex support requests, and ...

Hybrid Working | £45,000 to £50,000 DOE Are you a senior IT professional who enjoys solving complex technical challenges, working directly with customers, and being involved in projects that make a real difference? We are working with a growing technology solutions provider that supports a wide range of small … and medium sized businesses. Due to continued growth, they are looking for a talented 3rd Line IT Support Engineer/Infrastructure Engineer to join their team and provide expert technical support across their client base. This is a fantastic opportunity for an experienced engineer who wants more than just closing ...

evolving MSP in the South West and need someone who already understands how a good MSP should operate. This role combines 2nd line support, field engineering, and direct client interaction across both business and residential customers. We need somebody who is confident handling escalations and will take responsibility for technical … issues end to end. You’ll build real relationships, solve real problems, and see the direct impact of your work. If you’re currently in an MSP and want more autonomy, more variety, and real influence over how we evolve our MSP business, this is your opportunity to step up. ...

Home-based | Covering Bristol & North Somerset Full-time, Permanent | Monday-Friday, 9:00am-5:30pm We’re an evolving MSP in the South West and need someone who already understands how a good MSP should operate. This role combines 2nd line support, field engineering, and direct client interaction across both … business and residential customers. We need somebody who is confident handling escalations and will take responsibility for technical issues end to end. You’ll build real relationships, solve real problems, and see the direct impact of your work.If you’re currently in an MSP and want more autonomy, more variety ...

skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering … calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with ...

school sites in Abingdon, Oxfordshire. This role would suit an experienced 2nd Line/Senior IT Technician who enjoys working in the education sector and providing high-quality on-site technical support to schools. Salary: £40,000 Location: Abingdon, Oxfordshire Role type: On-site Travel: A full driving licence and … professionals for this well-established company over the past 5 years, with 32 still with the company. The company is extremely ambitious and is keen to attract people who want to progress and succeed. The vast majority of our candidates have progressed in a short space of time. Senior ...

150k Hybrid/Hertford We have an exciting opportunity with our client, a Technology Services business launching a new Managed Services (MSP) division, and we're looking for an experienced Solutions Architect to help build and grow the division from the ground up. Working with an existing client base … around 2,000 accounts, you’ll lead the sales strategy, support account managers in identifying opportunities, and manage early client engagements from discovery through to onboarding. This is a hands-on role suited to someone who enjoys building new functions, shaping processes, and working closely with both sales and technical ...

Senior Cloud & Infrastructure Engineer Excellent opportunity for an experienced MSP Engineer looking to work across modern Azure and cloud-first environments within a growing Managed Service Provider. Full-time, permanent position based in Chelmsford, Essex, offering a competitive salary dependent on experience. Mixture of 3rd Line support, infrastructure projects, cloud … migrations, and client-facing project delivery. To apply, please email Who is the client? Our client is a growing Managed Service Provider based in Essex, delivering IT support, cloud, cybersecurity, and infrastructure solutions to a broad range of UK clients. They have built a strong reputation for technical excellence, customer ...

client, a growing, technically driven MSP that’s investing heavily in automation and next generation technology require a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3 rd line issues whilst mentoring other team members within … support team. The role is offered with a hybrid working pattern and is based at the company’s offices which are easily accessible for the Barnet/Watford areas. Key responsibilities Act as the top-tier escalation point for complex incidents Lead the rollout + optimisation of NinjaOne RMM (automation ...