1 to 25 of 34 Permanent Remote Monitoring and Management Jobs in the UK excluding London

We are looking for more than one IT Support Engineer, for our growing busy Managed IT Services team! Both are exciting and busy roles, with varied activities, supporting customer end users and systems. Depending on skills, you might be more desktop support orientated, or have a wider IT Support Engineer … role, covering MS 365, Cloud, Networks, Backups and Servers and Cyber Security. You will be a very customer focused IT Support Engineer, willing to grow your skills, in width and depth and who can take the lead in support fault fixing and support call completion. You'll be used to … providing a caring and professional experience to our Clients and users. We've been rated in the Top 50 Best Managed Service Providers in the UK. We're a skilled team, with a caring, friendly approach to our customers. We have a very customer-centric culture, focusing on delivering excellent More ❯

a Tier 3 Service Desk Technician, you will act as an escalation point for complex technical issues that cannot be resolved by Tiers 1 and 2. You will troubleshoot, diagnose, and resolve high-level infrastructure, network, and software problems while contributing to project work and system improvements. What We Offer … days in office, 2 days from home) Pension scheme Career progression opportunities: Technical team of eighteen with pathways to advance into field engineering, and specialist roles. Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. Football industry exposure: Investment in football clubs … early access to cutting-edge VR, digital displays, tills, hospitality, venue technology etc. West Bromwich hospitality box access for employees. Community and Charity Involvement Opportunities for professional development and certifications Supportive and friendly working environment Modern office in Oldbury with on-site parking, hybrid working model after probationary period Company More ❯

JJM Networks is a respected Managed IT Services Provider located just outside Carlisle, off Junction 42 of the M6. We offer tailored IT support and infrastructure services across Cumbria and beyond. Our solutions include server and network installations, cloud computing, cybersecurity, and ongoing support for clients with critical IT operations. … We're a hands-on team, known for our direct client relationships and ability to resolve complex IT issues efficiently. With a focus on quality, continuity, and innovation, we support a growing client base through proactive management and project delivery. The Role Due to new client wins, we're expanding … our technical team and seeking an experienced IT Support Engineer . You'll be working closely with a variety of businesses, supporting infrastructure and software environments primarily based on Microsoft technologies. This role involves a mix of service desk work, on-site support (typically two days per week), and project More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup checks, and … resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM Focus on backup … checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup checks, and … resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM Focus on backup … checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup checks, and … resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM Focus on backup … checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup checks, and … resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM Focus on backup … checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup checks, and … resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM Focus on backup … checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup checks, and … resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM Focus on backup … checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup checks, and … resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM Focus on backup … checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on More ❯

risen for an Infrastructure Support Engineer to join a leading MSP in the Bristol area. You'll be encouraged to think critically, keep learning, and make a real impact. We value honest communication, celebrate success together, and adapt with purpose. If you're looking for a place where your voice … is heard, your growth is supported, and your contributions make a difference, this is it. Experience: 2-5 year's experience working in a busy Managed Service Provider Skilled in supporting Microsoft Windows environments (Windows 8, 10, and 11). Proficient in Windows Server administration and support. Experienced with vitalisation … platforms, including Hyper-V and VMware. Adept in Mac system support across enterprise environments. In-depth knowledge of Microsoft 365, including Exchange, SharePoint, Teams, OneDrive, and the Office Suite. Proficient in managing and supporting Microsoft Intune and Autopilot for desktop deployment. Familiar with Endpoint Manager and Conditional Access policy configuration. More ❯

risen for an Infrastructure Support Engineer to join a leading MSP in the Bristol area. You'll be encouraged to think critically, keep learning, and make a real impact. We value honest communication, celebrate success together, and adapt with purpose. If you're looking for a place where your voice … is heard, your growth is supported, and your contributions make a difference, this is it. Experience: 2-5 year's experience working in a busy Managed Service Provider Skilled in supporting Microsoft Windows environments (Windows 8, 10, and 11). Proficient in Windows Server administration and support. Experienced with vitalisation … platforms, including Hyper-V and VMware. Adept in Mac system support across enterprise environments. In-depth knowledge of Microsoft 365, including Exchange, SharePoint, Teams, OneDrive, and the Office Suite. Proficient in managing and supporting Microsoft Intune and Autopilot for desktop deployment. Familiar with Endpoint Manager and Conditional Access policy configuration. More ❯

The Company Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role This senior role is focused on the provision of hands-on technical leadership for the Service Desk. The Senior IT Engineer will ensure the provision of deep technical … escalation capability, monitoring, knowledge management, documentation, and technical project delivery. You will also be the network expert for the Service Desk team, offering an escalation point for network-related issues pertaining to both on-premise network infrastructure and cloud networking deployments. About You To be successful in this role you … will need: At least 5 years of experience in a similar role working with multiple client infrastructures. Excellent technical skills and possess the capacity to work on multiple competing requests. Relevant certifications i.e. Microsoft Associate and Expert level MS365/Azure/Security, CCNA. Good people management skills, with experience More ❯

Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team's … Tier 2 Service Desk Engineer to join our growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base … in office, 2 days from home) " Pension scheme " Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles. " Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. " Football industry exposure: Investment in football More ❯

Job Overview At Ilkley IT Services, we are passionate about providing cutting-edge IT solutions that empower businesses across West and North Yorkshire. As a Managed Service Provider (MSP) with a proven track record of excellence, we specialise in creating tailored IT services for small and medium-sized businesses, helping … them operate efficiently and securely. Our approach is built on trust, collaboration, and delivering exceptional service. By joining our close-knit team, you’ll be part of a company that values innovation, flexibility, and the people behind the technology. If you thrive on solving complex problems, supporting businesses to grow … and working as part of a dynamic and collaborative team, this is the opportunity for you. In this role, you will take on responsibilities spanning 1st, 2nd, and 3rd Line support, ensuring seamless service for our clients. This includes resolving everyday technical issues, tackling more advanced problems, and leading impactful More ❯

1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key … Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise daily tasks to align with client expectations Communicate professionally and effectively with clients and colleagues Represent Sharp IT Services in a professional manner at all times Skills and Experience Friendly, personable, and professional approach … Strong client service focus Excellent written and verbal communication skills Basic technical knowledge and experience in IT Familiarity with Microsoft Server and Desktop Operating Systems Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions Awareness of Remote Monitoring and Management tools Why Join Us? Career Development More ❯

1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key … Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise daily tasks to align with client expectations Communicate professionally and effectively with clients and colleagues Represent Sharp IT Services in a professional manner at all times Skills and Experience Friendly, personable, and professional approach … Strong client service focus Excellent written and verbal communication skills Basic technical knowledge and experience in IT Familiarity with Microsoft Server and Desktop Operating Systems Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions Awareness of Remote Monitoring and Management tools Why Join Us? Career Development More ❯

3rd Line Support Engineer Location: Hybrid (London) 4 Days Remote Per Week. Salary: £50,000 per annum Overview: An exciting opportunity has arisen for an experienced 3rd Line Support Technician to join a dynamic and fast-paced environment. The ideal candidate will have a strong background in IT Managed Service … Providers, with a passion for technology and delivering outstanding customer service. Key Responsibilities: Provide 3rd line technical support to both customer-facing and internal teams. Troubleshoot and resolve issues across operating systems, hardware, applications, storage, virtualization, and networking. Monitor service desk telephones and ticketing systems to ensure timely responses. Log … categorise, prioritise incidents and service requests while adhering to SLAs. Manage and maintain existing support platforms including Zendesk, Barracuda Managed Workplace (RMM), PRTG, Netsuite, and various Vendor Support Portals. Perform server administration tasks, including user/group management, security permissions, resource monitoring, and event log analysis. Support cloud configuration and More ❯

opportunity arisen for an IT Support Analyst to join national IT Support company based in Kings Lynn. Our client is UKs leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have … built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams! Main Responsibilities for the successful IT … Support Analyst: As an IT Support Analyst your role will be a mix of working on client projects and service desk escalations, On-Site Installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of More ❯

Why N-able N-able is the leading global provider of complete IT management and Automation solutions for Managed Service Providers (MSPs). Our award-winning product suite includes the industry's RMM Service Automation Platform and has a proven track record of helping MSPs standardize and automate the setup … and delivery of IT services to achieve true scalability. With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on … trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference! We are looking to hire 2 Software Engineers in our Dundee hub who will be responsible for the design, implementation and integration of new and existing software features More ❯

company performance. 33 days holiday per year including Public Holidays, increasing by 1 yearly to a maximum of 38. Free on-site parking. Training and Career growth. Opportunity to work on diverse and challenging projects Role: As a Technical Specialist, the successful candidate will join a team of specialists where … you will be able to bring your knowledge and experience to our already strong technical team. Reporting to the IT Service Manager and the Head of Technical Delivery, you will be a key figure within our support desk. Your expertise will be crucial to supporting our clients with P1 and … support tickets are updated daily with communications out to customers in line with the SLAs set on the ticket. Strong communication skills, both written and verbal with the ability to talk to and guide non-technical customers and customers who may not have English as their first language. Ability to More ❯

company performance. 33 days holiday per year including Public Holidays, increasing by 1 yearly to a maximum of 38. Free on-site parking. Training and Career growth. Opportunity to work on diverse and challenging projects Role: As a Technical Specialist, the successful candidate will join a team of specialists where … you will be able to bring your knowledge and experience to our already strong technical team. Reporting to the IT Service Manager and the Head of Technical Delivery, you will be a key figure within our support desk. Your expertise will be crucial to supporting our clients with P1 and … support tickets are updated daily with communications out to customers in line with the SLAs set on the ticket. Strong communication skills, both written and verbal with the ability to talk to and guide non-technical customers and customers who may not have English as their first language. Ability to More ❯

Job Title: 3rd Line Support IT Engineer Location: [Insert Location or "Hybrid/Remote/On-site"] Type: Full-time, Permanent Salary: Competitive, based on experience About Supere Supere is a growing Managed IT Services Provider supporting businesses across the UK. We focus on practical, reliable IT with a personal … approach, helping clients stay secure, productive and ahead of the curve. We’re now looking for an experienced 3rd Line Support Engineer to join our technical team. If you’re passionate about solving complex problems, delivering excellent customer service, and working with a broad range of technologies, we want to … hear from you. Key Responsibilities Deliver high-level technical support for client IT environments, resolving escalated 2nd/3rd line incidents and service requests. Act as a trusted technical point of contact for key clients, maintaining excellent communication and service. Troubleshoot and support a wide range of infrastructure including: Switches More ❯

a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. … Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with … the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and More ❯

If youre ready to step into a role that gives you real responsibility, variety, and progression, this could be the opportunity youve been looking for. This isnt just another service desk role. Youll join a well-established MSP that supports education and small business clients across the UK, delivering high … a personal touch. Based in their newly expanded Hartlepool office, youll become a key part of a close-knit team that values curiosity, communication, and getting things done right. About Your Role: If you enjoy working across a broad tech stack, solving problems properly (not just closing tickets), and being … 2nd Line Support Engineer, youll be the go-to person for escalated issues from the 1st line team, owning the resolution of technical problems and helping improve client systems along the way. Youll also play an active role in audits, project work, and client recommendationsso theres plenty of scope to More ❯