Incident Manager
- Hiring Organisation
- Vitality
- Location
- Bournemouth, Dorset, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Incident Management – Major incident handling, root cause analysis, SLA compliance Technical Knowledge – Applications, infrastructure, monitoring tools, quick tech adoption Communication – Clear, timely updates to technical and non-technical … lead investigations, and ensure timely, accurate updates to stakeholders. The role also covers proactive and reactive Problem Management, using tools for monitoring, triage, root-cause analysis, trend detection, and reporting. Key Actions Monitor and drive incidents to closure, escalating when needed Assess severity and manage major incidents ...