12 of 12 Permanent Service Catalogue Jobs in the UK excluding London

conducted in safe and secure manner among employees, third parties and other industry partners.This assignment will work alongside the programme team to facilitate, review and enhance the current service design and operational aspects of the service, including the smooth transition of services into live.As an IT Service Designer, you will be responsible for designing … ensure they meet the needs of our clients and align with business objectives. You will work closely with stakeholders, including clients, IT teams, and business leaders, to create service designs that are efficient, scalable, user-friendly and fit for purpose. Responsibilities Service Design: Develop and document detailed service designs, including service blueprints … purpose support model Service Acceptance Criteria: Facilitate the SAC delivery, including budget. Create and publish service artefacts (Service Definition, SLA, Service Catalogue). Stakeholders: Chair meetings and provide progress updates to stakeholders. Artefacts/Documentation: Create and manage key artefacts and processes, SDP's, Resource Models & ELS SKILLS Must have Bachelor More ❯

Team/Directorate: Service Management Team/Finance and Corporate Services Starting salary: £45,367 rising to £50,877 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week (Part time, annualised hours, compressed hours or term time working considered - discussions at … interview stage welcome) Interview Date: 26/09/2025 Post number: 201816 TTJ The role We are looking for a confident and capable Service Manager to join our Service Management team within our Digital Data and Technology (DDaT) department. This is a key role, responsible for the management and performance of several DDaT services, including … you will do The post holder will: Be responsible for end to end delivery of a large and complex portfolio of DDaT services within the technology service catalogue to NRW business customers. Oversight of operational services to DDaT customers, to the levels agreed in SLAs, ensuring services deliver value to the business. Oversee and maintain the business More ❯

Glasgow. About the job Job summary Help shape the future of energy through impactful digital solutions. Ofgem is seeking a talented Software Developer (Ivanti) to join our Enterprise Service Operations team within the Digital, Data and Security Services (DDSS) directorate. This is a unique opportunity to contribute to the development and optimisation of our Ivanti platform as we … level up our service management practices and look to enable new service capabilities to support our business per our digital strategy. Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people. We're offering an initial … user experience of interacting with systems and encourage engagement with self-service features like incident logging and support requests. Support the maintenance of OLA, service catalogue and CMDB functionality to ensure that all the system components can work together effectively. Person specification Experience administering Ivanti Neurons or Service Manager or any ITSM platform. More ❯

Glasgow. About the job Job summary Help shape the future of energy through impactful digital solutions. Ofgem is seeking a talented Software Developer (Ivanti) to join our Enterprise Service Operations team within the Digital, Data and Security Services (DDSS) directorate. This is a unique opportunity to contribute to the development and optimisation of our Ivanti platform as we … level up our service management practices and look to enable new service capabilities to support our business per our digital strategy. Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people. We're offering an initial … user experience of interacting with systems and encourage engagement with self-service features like incident logging and support requests. Support the maintenance of OLA, service catalogue and CMDB functionality to ensure that all the system components can work together effectively. Person specification Experience administering Ivanti Neurons or Service Manager or any ITSM platform. More ❯

Mandatory skills: - Have a proven track record of Service Delivery Management - Customer management and relationship management in a customer environment - Reporting internally and externally - Commercial governance, Contract adherence and management and Legal Regulatory requirements - Technical direction and understanding of customer topology and service - Security Processes and Procedures More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. HMRC Security are part of HMRCs Chief Digital Information office (CDIO) and support HMRC to assess business and reputational risks in one of the largest IT estates in Europe.? Cyber Security Technical Services (CSTS) are integral part of HMRC Security. We are responsible … of cyber risks for the business and influence appropriate decisions in keeping with the HMRC risk appetite. Lead on the delivery of cyber services from our service catalogue, while supporting our Secure By Design security lifecycle. Act as initial escalation point to deal with incidents and problem management ensuring problems get resolved and issues are addressed at … achieve the highest performance standards. Applied knowledge of security architectures, operating systems & networking architectures, technologies & the OSI Model. Strong working knowledge of Cloud Security & Risk applied to all service models. Deep knowledge of multiple security domains and disciplines including Cyber, Physical, Personnel, Process, Policy, Privacy, Law & GDPR. Working knowledge of appropriate ISO standards including More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. HMRC Security are part of HMRCs Chief Digital Information office (CDIO) and support HMRC to assess business and reputational risks in one of the largest IT estates in Europe.? Cyber Security Technical Services (CSTS) are integral part of HMRC Security. We are responsible … of cyber risks for the business and influence appropriate decisions in keeping with the HMRC risk appetite. Lead on the delivery of cyber services from our service catalogue, while supporting our Secure By Design security lifecycle. Act as initial escalation point to deal with incidents and problem management ensuring problems get resolved and issues are addressed at … achieve the highest performance standards. Applied knowledge of security architectures, operating systems & networking architectures, technologies & the OSI Model. Strong working knowledge of Cloud Security & Risk applied to all service models. Deep knowledge of multiple security domains and disciplines including Cyber, Physical, Personnel, Process, Policy, Privacy, Law & GDPR. Working knowledge of appropriate ISO standards including More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. HMRC Security are part of HMRCs Chief Digital Information office (CDIO) and support HMRC to assess business and reputational risks in one of the largest IT estates in Europe.? Cyber Security Technical Services (CSTS) are integral part of HMRC Security. We are responsible … of cyber risks for the business and influence appropriate decisions in keeping with the HMRC risk appetite. Lead on the delivery of cyber services from our service catalogue, while supporting our Secure By Design security lifecycle. Act as initial escalation point to deal with incidents and problem management ensuring problems get resolved and issues are addressed at … achieve the highest performance standards. Applied knowledge of security architectures, operating systems & networking architectures, technologies & the OSI Model. Strong working knowledge of Cloud Security & Risk applied to all service models. Deep knowledge of multiple security domains and disciplines including Cyber, Physical, Personnel, Process, Policy, Privacy, Law & GDPR. Working knowledge of appropriate ISO standards including More ❯

The Service Delivery Manager (SDM) will be responsible for ensuring the effective and efficient delivery of operational services to internal departments, stakeholders, and users. This role is pivotal in managing the performance, quality, and improvement of service delivery across key functions, in line with agreed SLAs, KPIs, and the strategic objectives of customer accounts. Are you … an experienced leader in service operations with a passion for excellence and customer satisfaction? We're seeking a Service Delivery Manager to oversee the end-to-end delivery of services across our key departments ensuring consistently high performance and a first-class user experience. Key Responsibilities: Drive the full lifecycle of service delivery, ensuring … alignment with service standards, regulations, and user needs. Manage and maintain our ITSM platform from incident and request logging to resolution and closure. Take ownership of the IMACD process and maintain an accurate customer asset inventory. Develop and report on SLAs and KPIs, ensuring accountability and transparency across teams. Lead incident, problem, change, and request management to ensure More ❯

of contact for technical support services, owning the coordination of responses to incidents and requests along with customer related engagement. Your key responsibilities will be to: Maintain the Service Desk function which customers will access for all their technology service requests, incidents, and queries (over 1000 users, two service desks, team of 8 excluding … manager) Ensure details are captured and recorded in the Service Management call logging system and prioritised accordingly (Service Desk Systems Documentation) Track, update and manage calls through to resolution, escalating when necessary (eg performing a functional escalation, linking to a problem record or change record) Monitor and manage call queues, ensuring incidents and requests are addressed … requests Provide desk side and meeting room services, liaising with colleagues and customers to ensure effective communication, escalation, and knowledge sharing Maintain a technology asset database and Digital Services catalogue Execute scheduled system checks to ensure desktop software is up-to-date and at the required standard Liaise with Service Desk Management, ensuring they remain updated regarding More ❯

pm, Friday 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne's national fibre network, Platform One … fostering a high-performance and digitally enabled culture. Commercial Strategy:Develop and execute comprehensive commercial strategies that align with company objectives, including pricing, market positioning, and product/service offerings. AI-Driven Sales & Operations:Champion the adoption and integration of AI-driven tools and data analytics to enhance sales effectiveness, customer engagement, and decision-making processes. Business Development … ensuring seamless digital customer experiences. Client Engagement:Maintain and grow existing client accounts, ensuring high retention, low churn, and maximising upsell and cross-sell opportunities across the full service catalogue. Financial Performance:Support the group IT MD by taking responsibility for contribution to EBITDA for Sheffield (gross margin less direct labour), monitoring revenue, margin, and profitability of customers More ❯

the partner network (using due diligence, financial analysis, as well as contracting principles and methodologies). Strong relationship management skills are essential, including procurement, negotiation, relationship management, and service portfolio skills. You will also work collaboratively with colleagues across the organization to create a more joined-up partner ecosystem. What youll do Development of a Professional Services International … efficient cost modelling and solution design to support internal presales functions. Building pricing and cost strategies that mitigate risk, aligns with billing and contractual obligations, and enables profitable service delivery. Produces and maintains clear frameworks and cost/pricing tools appropriate to global business, that take account of indexation, exchange rates, local laws. Owns and manages partner contracts … that manage risk, ensures legal compliance and protects Computacenter and customers. Ensures ongoing compliance against standards, policies, certifications and financial stability that ensures service quality, ethical business and ESG (Environmental, Social and Governance) standards are maintained. Partner Relationship Management Creates and maintains senior relationships with partners and potential partners, that ensures the partners operate in the interests of More ❯