24 of 24 Permanent Service Catalogue Jobs in the UK excluding London

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/… develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the overall product owner for the service portfolio - sets the development roadmap and prioritises development and … multi-year period. Experience of establishing new ways of working to drive greater service standardisation and automation, notably for service catalogue, service transition and fulfilment processes. You will be an expert in Service strategy, design, transition and fulfilment adoption. Customer onboarding. More ❯

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/… develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the overall product owner for the service portfolio - sets the development roadmap and prioritises development and … multi-year period. Experience of establishing new ways of working to drive greater service standardisation and automation, notably for service catalogue, service transition and fulfilment processes. You will be an expert in Service strategy, design, transition and fulfilment adoption. Customer onboarding. More ❯

and maintaining the company's Observability platform. This role ensures that our technology platforms operate efficiently and reliably, providing early insights for Engineering, Service Reliability, Service Delivery, and DevOps teams. The CoE Lead will manage the contract with third-party providers responsible for the execution layer … ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs). The position involves a 75% focus on the design of frameworks and a 25% focus on implementation and adoption. What You'll Be Doing: We are looking for an experienced CoE Lead to design, build … delivery and management, focusing on observability, monitoring, and tooling. Service Management: Practical experience in building and maintaining a Service Catalogue, assigning service level objectives (SLOs), and measuring service level indicators (SLIs). Experience in operating production services during peak trading More ❯

great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 18 May 2025 About Us Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning and research at our university. We are committed … people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation. The Role The IT Service Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of services, implementing … Delivery lifecycle, ensuring that IT services meet service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction goals. Service Catalogue Management: Ensure that the IT Service Catalogue and Request Catalogue is current, accurate and managed to reflect any changes, additions More ❯

enhancing GÉANT’s collaboration tools, workplace technology, and infrastructure services; enabling teams to work efficiently across local and remote environments. You will lead service management initiatives, oversee IT infrastructure, and deliver strategic projects that improve efficiency, security, and user experience. As a key member of the Digital Services … will be essential to support successful service delivery and continuous improvement. Additionally, you will take ownership of the IT Service Catalogue, fostering transparency and user engagement, while promoting a culture of performance and professional development within the IT teams. You'll ensure adherence to relevant … Configuration Management Databases (CMDB) and software tracking. Familiarity with service monitoring frameworks and the ability to maintain an IT service catalogue to support user engagement. Once you will apply, GEANT Association will act as the controller of your data - our full candidate Privacy Notice can More ❯

enhancing GÉANT’s collaboration tools, workplace technology, and infrastructure services; enabling teams to work efficiently across local and remote environments. You will lead service management initiatives, oversee IT infrastructure, and deliver strategic projects that improve efficiency, security, and user experience. As a key member of the Digital Services … will be essential to support successful service delivery and continuous improvement. Additionally, you will take ownership of the IT Service Catalogue, fostering transparency and user engagement, while promoting a culture of performance and professional development within the IT teams. You'll ensure adherence to relevant … Configuration Management Databases (CMDB) and software tracking. Familiarity with service monitoring frameworks and the ability to maintain an IT service catalogue to support user engagement. Once you will apply, GEANT Association will act as the controller of your data - our full candidate Privacy Notice can More ❯

enhancing GÉANT’s collaboration tools, workplace technology, and infrastructure services; enabling teams to work efficiently across local and remote environments. You will lead service management initiatives, oversee IT infrastructure, and deliver strategic projects that improve efficiency, security, and user experience. As a key member of the Digital Services … will be essential to support successful service delivery and continuous improvement. Additionally, you will take ownership of the IT Service Catalogue, fostering transparency and user engagement, while promoting a culture of performance and professional development within the IT teams. You'll ensure adherence to relevant … Configuration Management Databases (CMDB) and software tracking. Familiarity with service monitoring frameworks and the ability to maintain an IT service catalogue to support user engagement. Once you will apply, GEANT Association will act as the controller of your data - our full candidate Privacy Notice can More ❯

Senior Service Manager- Insurance We are recruiting for a Senior Service Manager with SaaS experience to join one of our Insurance clients on a 12 month contract. This role will be 80% client focused and it’s for one of their most critical products, will be … seeking someone with a strong level of client facing experience. Inside IR35 Hybrid- 2 days a week in Reigate Responsibilities: Support the Service Management lead in designing, documenting, maintaining, and improving Service Management processes. Work with internal teams to ensure end to end service … response teams to ensure service resolution. Liaise and communicate with clients during major incidents. Maintain, improve, and promote the Service Catalogue Work on projects to ensure Service management processes are covered and documented. Help to promote the Service Management function across More ❯

to support all company employees with problems relating to the IT technical environment. You will log and manage the lifecycle of Incidents and Service Requests whilst ensuring customer satisfaction through proactive updates and escalation where a first line fix is not possible. You will provide field-based support … remote sites. Technical Support Analyst key responsibilities will include: - Troubleshooting operating System, Hardware & Application issues on any desktop device - Resolving Incidents, Problems and Service Requests taking appropriate actions to ensure a satisfactory response in line with our SLTs - Resolving technical issues, updating Status/Workaround/Resolution within … IT Service Management processes and procedures: - Incident Management Service Request Management Problem Management Change Management Asset Management Service Catalogue/Service Level Management - Understanding of the Change Management process - Maintaining the Asset Management databases accurately and meticulously - Provide regular training sessions More ❯

Job Title: Senior Field Service Engineer Reports to: Helpdesk Manager Our client is an established Managed Service Provider with 22 years' experience of supporting clients within the Yorkshire, Lancashire, Lincolnshire and Merseyside area. Their belief is of providing high levels of customer service, ensuring … they wish, in addition to a great team working environment. Due to their continuing success, they are now looking to recruit a Field Service Engineer to add to their existing talented team. Job Summary: The Field Service Engineer is responsible for all onsite service … specific knowledge of the customer and how IT relates to their business strategy and goals. Develop in-depth knowledge of the service catalogue and how it relates to customer's needs. Document internal processes and procedures related to duties and responsibilities. Responsible for entering time and expenses More ❯

UC technologies. You will collaborate with other teams to proactively monitor system performance, proactively addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience. You will contribute to planning discussions on IT investments, ensuring solutions and systems … Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support. Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised. Maintaining and enforcing the governance of each UC application and feature, in line with More ❯

UC technologies. You will collaborate with other teams to proactively monitor system performance, proactively addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience. You will contribute to planning discussions on IT investments, ensuring solutions and systems … Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support. Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised. Maintaining and enforcing the governance of each UC application and feature, in line with More ❯

/Summary: Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/Requirements: Understand the current as is processes Requirement specification for enhancement … specific way these are implemented within that platform Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth of … services and products offered by Service Management and the business areas supported Desirable Skills/Preferred Qualifications: Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions Very proficient knowledge of the available business analysis tools and templates, able to guide others and More ❯

DT M&A team during all phases of deals, with responsibilities including all timely due-diligence responses, integration and separation strategies and plans, service delivery execution and digital technology security implementation. Working with the Cybersecurity and CTO teams to execute the CSRC Service Delivery portions of … security and architecture reviews, and supporting the DT deal team in a timely manner as required by business. Maintaining the CSRC service catalogue and working at a tactical level to manage all CSRC activities in a timely manner. Contributing technical expertise towards the development of M&A … accredited university or college. Have experience in ITGC/GITC audits including interfaces, control reports configurable controls. Possess deep working knowledge of IT service management (e.g., ITIL-related disciplines). Have a solid working knowledge of OT security and how it aligns and differs from Enterprise IT Security. More ❯

on the development of follow-on and adjacent growth and new business opportunities; and you will lead or support the development of new service offerings and helping take these to market. You will lead the development of Solution/Technical Architecture in the highly complex secure systems space. … of classification. You will: Technically and procedurally oversee the production of Identity-related High Level solution Designs, Transition states, roadmap and service catalogue Lead the architecture development process to drive community convergence around critical design choices Run the Identity Architecture Working Group Engage with design authorities to … required to understand, debate and drive solution design choices Experience delivering into MOD, relevant governance and security policy, processes, and practices (inc Joint Service Publications 604, 440). Strong understanding of IT security and design considerations of high-assurance systems. Knowledge of hosting technologies (virtualisation, containerisation, orchestration), with More ❯

Role: Data Lead Location: Knutsford Contract Role Job Description: AWS Services: Glue, Lambda, IAM, Service Catalogue, Cloud Formation, Lake Formation, SNS, SQS, Event Bridge Language & Scripting: Python and Spark ETL: DBT Good to Have: Airflow, Snowflake, Big Data (Hadoop), and Teradata Responsibilities: Serve as the primary point More ❯

and validity check for all Pan-European, Client and internal reporting requests. Stakeholder management and collaboration e.g. D&T, Business teams, 3rd party service and software providers. Demonstrate extensive knowledge of Yardi Voyager both business processes, and technical reporting. Accountable for ensuring agreed delivery dates are met, or … Yardi Reporting lead. TICKETS/SUPPORT Provides 3rd line support to European business users for the PMA Yardi Voyager platforms using in-house Service Desk ticket system in line with OLAs. (operating level agreements) Prioritizes and analyses Yardi Voyager issues/incidents … raised by 1st line support teams. Demonstrate ability to assign tickets back to 1st line support team inline with documented process (Service catalogue) within a timely manner. Responsible for working with wider team on Yardi implementations, upgrades, new functionality, and integrity testing upon request of Yardi reporting More ❯

HR, Planning and CRM systems. The BTS roadmap is fully aligned with the University's Strategy 2030 and as such the service catalogue is likely to expand with time. This role will lead a small team of systems analysts and will provide support for the safe running … inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. We are proud signatories of the Armed Forces Covenant and welcome applications from service people. Further information For further information, please contact Adrian Sutton () Senior BTS Systems Support (Technical) Apply online More ❯

and enterprise architecture, including a vision for data management, governance, analytics, and decision-making. Identify new services and manage existing ones in the service catalogue. Work closely with the Technology Office to ensure Portfolio Management outcomes are achieved. Drive new data-related initiatives aligned with strategic principles, managing More ❯

in cybersecurity governance, risk, or assurance. Strong knowledge of NIST SP 800-53 and deep familiarity with GDPR and financial regulations. Experience managing service catalogues and aligning BAU controls with regulatory expectations. Proficiency in cyber legislation, data privacy, and IT change governance. Ability to operate effectively in a More ❯

Technical Test Consultant , youll: Implement automation for ServiceNow modules using the Automated Test Framework (ATF) on the ServiceNow instance for core modules and Service Catalogs. Implement in-sprint automation for changes or enhancements to any modules, changes to existing Service Catalogs , or new Service More ❯

the world-class Port of Nigg facility, together with strategic bases in Edinburgh, Glasgow, Aberdeen, and Inverness, the Global Energy Group are a service-focused, performance-driven business, offering construction, maintenance, and enhancement solutions to a diverse range of energy industry customers. Our culture underpins everything we do … providing remote and physical technical support for users logging requests, queries, and issues related to the Group's IT and telephony systems. The Service Desk is the foundation of IT service delivery within the organization, ensuring users have well-supported and functional IT equipment. This role … person, via email/IT Portal, or telephone, working effectively as part of the team or independently. Manage own time effectively to support Service Desk priorities as directed by the Service Desk Team Leader. Log, manage, and close calls within the appropriate Service Desk More ❯

across its global operations. With a strong emphasis on adopting cutting edge technology and modern tools, the company is committed to enhancing its service offerings. Their cloud first strategy and exploration of AI driven solutions are central to their ongoing evolution. The company's extensive portfolio of IT … be a great fit for individuals with backgrounds in Process Improvement, Business Analysis, Operational Excellence, Project Management, or Continuous Improvement. A passion for service design and continuous improvement is essential, along with experience in Business Transformation. Exposure to technology driven solutions and experience in a corporate, consulting, legal … Improvement & Methodology Implementation: Design and lead continuous improvement (CI) initiatives, introducing best practices and frameworks (e.g., Lean, Six Sigma) to optimise efficiency. ** Process & Service Design: Drive enhancements to target operating models and service catalogues, delivering measurable improvements in service delivery. ** Workshop Facilitation: Lead process More ❯

What will you be doing? This role has responsibility for supporting the Assistant Manager with a focus on delivering excellent quality across our service catalogue. With the help of management, this role will support personal E&I activities with a right first-time approach and continuous improvement. You … development of the Personal E&I team Ensure tasks are completed in accordance with the applicable regulations and existing guidance and within the service level agreements Assign relevant E&I tasks to the firm’s personnel and third-party resource and monitoring completion using firms internal training, compliance More ❯