1 to 25 of 92 Permanent Service Desk Analyst Jobs in the UK excluding London

Service Desk Analyst Service Desk Analyst required by a well-known growing legal organisation based in the heart of Tunbridge Wells. The Service Desk Analyst will join a small team providing high quality IT support across the entire firm. The role … will be fully on-site with potential opportunity for hybrid following probation. As a Service Desk Analyst, you will be the first point of contact for IT support, providing assistance remotely and in-person. The Service Desk team operate on a shift basis through Monday More ❯

Role: Service Desk Analyst (Non-Voice) Salary: £23,810 + benefits Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid) Employment Type: Permanent Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends This is … an exciting opportunity for an experienced Service Desk Analyst to join my Wythenshawe based client on a permanent basis due to a period of growth for their business. The Service Desk Analyst plays a critical role in delivering high-quality support to their clients. … you have experience in managing ticketing systems? Troubleshooting technical issues? Do you thrive under pressure and demonstrate excellent problem-solving skills? Duties of the Service Desk Analyst: High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution More ❯

Technical Support Engineer/IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS and Exchange Server is required for a leading IT management solutions provider based in … Week from Home) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Engineer/IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting … Windows Server OS, SQL, IIS and Exchange Server. Working as a Technical Support Engineer/IT Service Desk Analyst you will join the team to manage support cases, troubleshoot issues, and host remote sessions. As the Technical Support Engineer/IT Service Desk Analyst More ❯

We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time permanent basis. You will need to be resident in the local area and hold a full UK driving licence and car. Summary … of the IT Service Desk Analyst role Salary: £30,000 - £35.000 doe Location: St Albans - Hybrid 3 days in office with travel to other offices across South East Type of Contract: Permanent Hours: Weekly shift rotation, 8:00am - 4:30pm, 8:30am - 5:00pm, 9:30am … 00pm Benefits: 23 days holiday plus Bank Holidays, generous pension scheme, income protection, enhanced maternity/paternity pay, death in service, health cash plan, Employee assistance programme plus many more! Disclaimer: This role requires some travel to other sites in Milton Keynes, Rickmansworth and London, so a full UK More ❯

Service Desk Analyst Service Desk Analyst required by a well-known growing legal organisation based in the heart of Tunbridge Wells. The Service Desk Analyst will join a small team providing high quality IT support across the entire firm. The role … will be fully on-site with potential opportunity for hybrid following probation. As a Service Desk Analyst, you will be the first point of contact for IT s... More ❯

Job Title: Senior Service Desk Analyst Location: Derby Salary: £35,000 About the Role: Our client, a leader in IT services, is seeking a Senior Service Desk Analyst to join their Birmingham-based team. This critical role will provide 2nd and 3rd line support … within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently. The ideal candidate will have strong technical expertise in troubleshooting, systems management, and a keen eye for detail, contributing to the smooth operation of the company's infrastructure. Key Responsibilities: Deliver … 2nd and 3rd line support within an ITIL-based service desk environment, ensuring all processes are followed and incidents are resolved effectively. Act as a single point of contact for users, handling a wide range of technical requests and system outages. Provide 1st Line Support by logging incidents More ❯

2nd Line Service Desk Analyst – Huntingdon Contract Personnel are looking for an experienced 2nd Line Service Desk Analyst for our well-known client based in Huntingdon. How does the day-to-day look? Answer telephone calls and raise comprehensive support tickets. Demonstrate excellent customer … service at all times. Guide and support 1st Line Service Desk Analysts and Field Service Engineers, mentoring to enhance skills and abilities. Investigate, diagnose and resolve technical 2nd line incidents and service requests, escalating appropriately to 3rd line where necessary. Adhere to SLA’s, keeping … various software and hardware technologies supported and implemented by the company. Liaise with 3rd party support for ticket resolution as appropriate. Assist 1st Line Service Desk Analysts in times of need, or during busy periods. Review, develop and produce in depth Knowledge Base Articles for the development and More ❯

2nd Line Service Desk Analyst Huntingdon Contract Personnel are looking for an experienced 2nd Line Service Desk Analyst for our well-known client based in Huntingdon. How does the day-to-day look? Answer telephone calls and raise comprehensive support tickets. Demonstrate excellent customer … service at all times. Guide and support 1st Line Service Desk Analysts and Field Service Engineers, mentoring to enhance skills and abilities. Investigate, diagnose and resolve technical 2nd line incidents and service requests, escalating appropriately to 3rd line where necessary. Adhere to SLA s, keeping … various software and hardware technologies supported and implemented by the company. Liaise with 3rd party support for ticket resolution as appropriate. Assist 1st Line Service Desk Analysts in times of need, or during busy periods. Review, develop and produce in depth Knowledge Base Articles for the development and More ❯

Service Desk Analyst 3-Month Contract £15.62 Per hour Umbrella Bournemouth Your New Company A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period. The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. General Responsibilities * Incident management * Daily System Checks … with all company policies and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of IT operational support frameworks. * Provide a service of excellence * Follow process documentation and instruction to ensure the resolution of incidents and Fulfilment of requests according to the requirements of the business More ❯

IT Service Desk Experts - were looking for you! IT Service Desk Analyst CaerphillyHead Office £25,396.80 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for … hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT Service Desk Analyst and its a role you will enjoy. This role is ideal for you if you are technically minded and like … And if youre driving to our Caerphilly office, our free on-site car park will save you a fortune. Your role as an IT Service Desk Analyst at phs Group: Youll be supporting our end users with service requests and incidents, either via telephone, email, or More ❯

Service Desk Analyst - up-to 39,500 Per Annum - Hybrid We are looking for an experienced and highly technical Service Desk Analyst who will be highly motivated, and enthusiastic, with a proven track record in providing an efficient, effective, and professional ICT Service Desk support service, as part of a team who will be supporting the whole business while acting as a first point of contact for technical issues. The ideal candidate would have an expert understanding of ITSM tools, especially strong experience of developing Ivanti Neurons for ITSM (Ivanti … Service Manager ISM). While we offer a flexible agile working policy, the nature of this support role requires it to be primarily office based with two weeks a month in office. Key Responsibilities: Provide technical support across all levels of the business Offer high level support and guidance More ❯

Service Desk Analyst - up-to £39,500 Per Annum - Hybrid We are looking for an experienced and highly technical Service Desk Analyst who will be highly motivated, and enthusiastic, with a proven track record in providing an efficient, effective, and professional ICT Service Desk support service, as part of a team who will be supporting the whole business while acting as a first point of contact for technical issues. The ideal candidate would have an expert understanding of ITSM tools, especially strong experience of developing Ivanti Neurons for ITSM (Ivanti … Service Manager ISM). While we offer a flexible agile working policy, the nature of this support role requires it to be primarily office based with two weeks a month in office. Key Responsibilities: Provide technical support across all levels of the business Offer high level support and guidance More ❯

The role: We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1st Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively log … and resolve issues and complete requests, ensuring a seamless experience for end users. With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. In order to succeed in this … issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. The ITSDA will provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key responsibilities More ❯

Job Title: Senior Service Desk Analyst Location: Derby Salary: £35,000 About the Role: Our client, a leader in IT services, is seeking a Senior Service Desk Analyst to join their Birmingham-based team. This critical role will provide 2nd and 3rd line support … within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently. The ideal candidate will have strong technical expertise in troubleshooting, systems management, and a keen eye for detail, contributing to the smooth operation of the company's infrastructure. Key Responsibilities: Deliver … 2nd and 3rd line support within an ITIL-based service desk environment, ensuring all processes are followed and incidents are resolved effectively. Act as a single point of contact for users, handling a wide range of technical requests and system outages. Provide 1st Line Support by logging incidents More ❯

IT Service Desk Analyst Nottingham/Hybrid £25,000 - £27,000 + bonus, 35-hour work week and great benefits This multi-site and fast-growing organisation require an experienced IT Service Desk Analyst, to provide on-site and remote support to more than … end-users. As an internal IT Service Desk Analyst, you will be responsible for the diagnosis and resolution of incidents and service requests, including escalation to the appropriate teams. This will be a hybrid position, with the expectation of at least two days per week required … week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Experience: Ability to effectively prioritise and execute tasks in a fast-paced setting. Active Directory, Exchange 365. Excellent communication and problem More ❯

Role: Service Desk Analyst Location: Sheffield Salary: £30,000 Are you passionate about IT support and thrive on solving technical challenges? We're on the lookout for a proactive and customer-focused Service Desk Analyst to join a dynamic and growing team based in … Sheffield. The Role: As a Service Desk Analyst, you'll be the first point of contact for IT users, providing high-quality support and ensuring incidents and requests are resolved quickly and efficiently. You'll work across a wide range of technologies and play a key role … software, and network issues. Escalate more complex problems to second-line support. Maintain accurate documentation and contribute to a knowledge base. Deliver excellent customer service in every interaction. What We're Looking For: Previous experience in a service desk or IT support role. Strong problem-solving and More ❯

I am working with a leading FinTech company who are looking for an IT Service Desk Analyst to join the team in Edinburgh. The role is part of the daily operations of the IT service desk, ensuring timely and effective resolution of end-user issues … maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk performance metrics, including … response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print servers, and Microsoft More ❯

I am working with a leading FinTech company who are looking for an IT Service Desk Analyst to join the team in Edinburgh. The role is part of the daily operations of the IT service desk, ensuring timely and effective resolution of end-user issues … maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk performance metrics, including … response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print servers, and Microsoft More ❯

I am working with a leading FinTech company who are looking for an IT Service Desk Analyst to join the team in Edinburgh. The role is part of the daily operations of the IT service desk, ensuring timely and effective resolution of end-user issues … maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk performance metrics, including … response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print servers, and Microsoft More ❯

I am working with a leading FinTech company who are looking for an IT Service Desk Analyst to join the team in Edinburgh. The role is part of the daily operations of the IT service desk, ensuring timely and effective resolution of end-user issues … maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk performance metrics, including … response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print servers, and Microsoft More ❯

I am working with a leading FinTech company who are looking for an IT Service Desk Analyst to join the team in Edinburgh. The role is part of the daily operations of the IT service desk, ensuring timely and effective resolution of end-user issues … maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk performance metrics, including … response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print servers, and Microsoft More ❯

IT Service DeskAnalyst , Glasgow, 35k Your new company An excitingopportunity for an experienced IT Service Desk Analyst to join a successful professional services organisation and help them shape their service deskoperations. This company hasbeen operating for more than 50years and works with many leading organisations … and beyond, They employ around 500 staff and have a modern HQ office in Glasgow city centre. Your new role Working closely withthe IT Service Desk Manager, you will ensure that effective support is providedacross IT operations and the service desk operates efficiently and gives a … high quality service and confidence to the business. You will haveexperience operating within an ITIL environment and be confident working under key servicemetrics such as time, success rates and customer satisfaction. You will be the main point ofcontact for any IT and service issues across the organisation. It More ❯

IT Service DeskAnalyst , Glasgow, 35k Your new company An excitingopportunity for an experienced IT Service Desk Analyst to join a successful professional services organisation and help them shape their service deskoperations. This company hasbeen operating for more than 50years and works with many leading organisations … and beyond, They employ around 500 staff and have a modern HQ office in Glasgow city centre. Your new role Working closely withthe IT Service Desk Manager, you will ensure that effective support is providedacross IT operations and the service desk operates efficiently and gives a … high quality service and confidence to the business. You will haveexperience operating within an ITIL environment and be confident working under key servicemetrics such as time, success rates and customer satisfaction. You will be the main point ofcontact for any IT and service issues across the organisation. It More ❯

IT Service DeskAnalyst , Glasgow, 35k Your new company An excitingopportunity for an experienced IT Service Desk Analyst to join a successful professional services organisation and help them shape their service deskoperations. This company hasbeen operating for more than 50years and works with many leading organisations … and beyond, They employ around 500 staff and have a modern HQ office in Glasgow city centre. Your new role Working closely withthe IT Service Desk Manager, you will ensure that effective support is providedacross IT operations and the service desk operates efficiently and gives a … high quality service and confidence to the business. You will haveexperience operating within an ITIL environment and be confident working under key servicemetrics such as time, success rates and customer satisfaction. You will be the main point ofcontact for any IT and service issues across the organisation. It More ❯

Service Desk Analyst/1st Line Support Analyst - to £30,000 (DOE) Huddersfield, West Yorkshire, ££Multi-million family run business where core values are a key factor within their staff have a great opportunity for an experienced Service Desk Analyst/1st Line … Support/Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting both internal and external customers and infrastructure teams. As a Service Desk Analyst/1st Line Support/Helpdesk Analyst you will have technical … issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Superb verbal communication skills are essential for this role as are the relevant skills Working hours: Mon-Friday 9am - 5pm with More ❯